Bif Service Problems...

Just went back from a 2 weeks holiday in the San Diego area. The main feature of this hotel is definetely its location and its overall cleanliness. But on the other side the service of this facility is incredible...Some examples: I asked the concierge for a small pillow to replace the monster one I had in my room, their answer was: ''sorry we can not help you on this''...I ask direction to the Midway naval museum, they sent me to the naval base, which ended it up by a lost afternoon of traveling through traffic. I had my car window smashed in their parking lots (as well as many other vehicules), I asked for the police, I was told to call them myself on a public phone they couldn't help me because it was not an emergency situation. There was numerous other similar situations too long to explain. It is not a situation we have seen anywhere else, I can tell you that they won't see me back...

Very nice

What a quaint place! Our booking was made through a convention for mid April and I have to say, this place really surprised me. The layout is fantastic with all it's separate buildings. Our room was a great size and extremely practical. The restaurant upstairs was good value and great food. You're literally a stumble from Old Town with a heap of shops, restaurants and trinket shops available, a stones throw from the freeway and the city centre, just a great location.

Would highly recommend it.

A unique BestWestern

We stayed at this hotel for 5 nights, and enjoyed it. It is not your typical motel -- much attention is paid to the landscaping and the furnishing of the rooms. There are a number of buildings, many built around courtyards with a Californian/Spanish feeling. The hotel is built on a hillside, and there are distant views to the ocean. Our room had very high ceilings and a ceiling fan. Overall the room was large with a sitting area, also refrig and microwave. Many good restaurants in the surrounding neighborhood. Also good public transportation, and easy access to Interstate highways. I had been concerned about limited parking, but our building had many extra spaces. The staff were generally helpful although I had a waiter at breakfast who disappeared for about a half hour, leaving me to serve my own coffee and wait impatiently for my check.

San Diego at Your Feet

Providing a great location to walk around Old Town, this Best Western was above expectations of many. The location provides ease and access to shopping, great food, and the small town feel. The best rooms are the furthest walk hidden away above the pool and spa. The privacy was fantastic. The service at the front desk was a bit snobby....but the overall stay was a true delight. We are already planning a return trip!

If shopping in Old Town is your goal, stay here.

Great Hotel Experience

Checked in on Wed. before Thanksgiving for 4 days and after checking in asked to have a room higher up with a view and was easily moved by staff. Next day the Santana winds blew all the ash from the horrendous fires of weeks before into town turning the air black with billows of ash constantly which aggrevated my cold and my wife's asthma terribly.

We had to return home to cleaner air and the hotel staff graciously allowed us to cancel early. Kudos to Expedia.com who made our original reservations and refunded our final two nights despite a previously aggreed to cancellation policy. We love this hotel and can,t wait to return. Sincerely...Ed F.

Expedia Guests are 2nd Class Guests

Upon check-in at 5:30 p.m. we were informed there was only one room available and it was a smoking room (very strong smoke smell). We had requested a non-smoking room, as I am 12 weeks pregnant and allergic to smoke, so my husband asked the hotel manager to help us find another room. We were informed that since we had made our reservation online, there was no guarantee that our reservation requests would be honored.

His implication was that guests who had made reservations over the internet via Expedia were given second-class status over guests who had made reservations directly with the hotel. They tried to make due by sending us an ozium machine -- ancient contraption which did not help in the least to alleviate the smoke smell. My husband woke with a cold from the smoke and I with a headache, so we cancelled our plans to visit SeaWorld for the day and went home early instead to recuperate.

All of our luggage is in the garage at our house since it still reeks from smoke! The hotel itself is very nice, relatively well maintained, and centrally located within walking distance of everything in Old Towne San Diego; however, this particular experience with the management will definitely prevent us from staying there in the future.

It's not like we had a spectacular cut-rate through Expedia or anything - we paid over $125 just for the one night! Just thought you should know how Expedia travelers are treated, at least at this particular hotel. I've never experienced anything like this ever before and just had to complain.

Our favorite hotel

Great location, this beautifully landscaped hotel sprawls over the hillside, flanked by Heritage Park on one side and Old Town on the other. A stairway leads from the hotel down into Old Town area. The rooms we prefer open onto the courtyard with a view into Old Town. Free parking but spaces are a bit tight. Close to Mission Bay, Horton Plaza and other tourist attractions. We've been coming here for over ten years. It may be a little pricier than other Old Town hotels, but it's worth the splurge.

The best place out of six hotels in 14 days!

Me and my girlfriend arrived at La Hacienda on a wonderful friday in March of 2003, we spent two nights, and if it wasnt for the bad wheater (which is rear) we would have stayed longer! The hotel is absolutely georgious, we got a very comfertable room close to the pool/spa area, The room was spacious, and very nicely decorated with about 10 feet under the ceiling! At about 109US$ per night. We enjoyed our stay enormously, and we have named La Hacienda "our Hotel of Choice whenever we visit San Diego" (which isnt more than once a year, but still..) We are looking forward to returning to this old town paradise! The staff is nice, from the room cleaners, to receptionists, very lovely didning facilities is within short walking distance, and parking is free! See you soon!

Not Bad

Not a bad little Best Western. We ended up staying here after finding the accommodations we had previously booked were less than advertised. This is a nice location in Old Town with plenty of shopping and restaurants in walking distance. And close to freeway with access to Zoo, Seaworld, etc. Parking for Bldg. 6 where we stayed was quite limited, but the room was large and clean with a sitting area, refrigerator and microwave. Service was good.

Great Location!

Couldn't ask for a better location without a car. Got picked up at the airport, only 10minutes to hotel. Plenty of resturants in "Old Town" to choose from. Walking distance to the trolley($5 and you can ride all day) Be sure to visit "Little Italy", trolley stops just two

streets down from India Street. Fillippi's is a great place to eat, prices were very reasonable.