We were warned....

I read the reviews but figured "how bad could it be". Well... it was a learning experience. Got there and found out we only had a king bed instead of the 2 queens I requested. No cots or rollaways available, hotel sold out... but they did bring up some pillows and blankets and I ended up sleeping on the floor while the other 2 in the party shared the bed. The place isn't very clean... and if you stay in the winter be sure to wear your long underwear... the wind whistles in around the windows, I couldn't believe it. We went to check out and couldn't find anyone at the desk. Just as we were getting ready to use the courtesy phone we noticed the clerk sleeping in a chair against the wall... she woke up long enough the check us out. The only way I would stay there again is if everything else in the city was sold out.

Awful Experience

One of two elevators was broken and had been for two weeks with no end in sight; a dozen people jammed onto the other elevator, which had a sign stating maximum number should be 6. Elevator wait time around 10 am was 15 min (most guests look the stairs).

Garage closed, pool out of order with an outdated certificate, unfriendly management. Long check-in and check-out because every client was complaining.

You can do better than this hotel.

Best Western barely adequate

Best Western Grant Park - only adequate. The front desk staff was very helpful. The outdoor pool was nice. The problem with this hotel is restaurant facilities. The only food was a "continental breakfast" which is useless for people with kids. We ended up eating at another hotel down the block. The elevators are very slow. Parking is inconvenient. And the price was nothing special.

Not a good place to stay

We stayed at the Best Western Grant Park for 1 night in the beginning of June. And our tip is: if you plan to stay in Chicago, look for another place to stay! It's not a good value for money. We payed 149 $ + tax + breakfast and I've seen better rooms in a motel!! You couldn't look out of the windows because they were too dirty and also it was not possible to open them. But hotel rooms need fresh air from time to time too... in the corridors we had a feeling like we were in a submarine: no daylight, very narrow! Also I have never been treated so rude in a hotel. The staff is unbelievable unfriendly!! The hotel is not very centrally located. Although it is quite close to the famous 'Buckingham Fountain' but it takes you about 30 min. to walk to the 'Magnificent Mile' or 40 min. to the Navy Pier.

One can get a better hotel downtown for the same price!

BW Should be Ashamed to Have Their Name on This

Stayed one awful night because of a wedding. They would not let us check in until 3:00, the time of the wedding. ("Not even at 2:55," the clerk said to another customer.) When we checked in at 11 pm, the door to our room was open and our TV remote was missing. (You cannot use the TV without the remote.) The only way to control the AC was by turning the fan off at the thermostat. The lights came on for no reason in the middle of the night. The alarm clock came on at 6:30 a.m. blaring very loud rap music. (We did not set the alarm; we wanted to sleep in.) The only thing they were able to do competently was print out the bill for us. The elevator was stuck as I was checking out, and the clerk who answered the phone said, "oh.. you're stuck? you need to call maintenance... I don't know their number..." I kid you not! I won't even tell you how the valet damaged the car because he couldn't figure out how the door worked.

Horrible Hotel!

I strongly recommend that you avoid staying at this hotel at all costs. I have never been treated so badly by the hotel staff. I was actually screamed at by someone from housekeeping. Apparently the continental breakfast changes location on the weekends, although no signs are posted and the guests are not notified. When I visited the breakfast area on Sunday morning, an employee screamed at me to "get out." When I tried to explain that I was told that the continental breakfast was in that location, she continued screaming at me. Unless you wish to be screamed at by housekeepers, don't stay here!

Awful!!!!

My sister and I spent a weekend in Chicago, (girls shopping weekend) on May 21-23. The Grant Park Great Western is not very nice. It is however very expensive. It is an old building and needs major overhaul. It is a long walk to the Mile for shopping. They have free continental breakfast from 7-10 am each morning. We arrived at 9:30 and there was ONE crossiant left!!!!!! My sister complained and they said they probably didn't figure it right. I always stay at Marriott hotels, but I did not make this reservation. I am sticking with Marriott>

Good for the Bears fan.

Having never been to Chicago before, we selected a hotel near Soldier Stadium and this was it. Our rate was excelent compared to other hotels in the city, but the location has a lot to do with that. Once we arrived, we were not happy that the resturant was closed due to health violations. It has easy access to the Red Line, two block walk, which has links to the other rail lines around downtown and other locations.

The problem is that at night we had to avoid the beggers that we found between the hotel and the subway. The walk to the game was well laid out from the hotel to the stadium. The rooms were average sized for a Best Western and no better or worse than comparable hotels. The beds were comfortable, the sheets were clean, and there room was fine and clean. I will stay at Best Westerns in the future, but I may choose another one in Chicago since the subway system will get me to the stadium easily.

Adequate

Helpful staff; adequate room.The location may be a problem for some - it's a bit out of the centre of the city, but public transport is cheap, safe, and convenient (as are the taxis).There is no restaurant in the hotel, but the Savoy Grill just down the street is good value.Beware that Grant Park after dark seems to be home to the city's transient population.

Confused

On the inter net it looked and sounded wonderful so we booked through the NRA Group rate in May. Upon arriving the lobby was fine and looked nice until we went down the hall it all looked like 1950's not sharp. Our rooms were cramped and the suite was a laugh. We prepaid our rooms 2 nights each (3) and brought a check to pay for out third night. We decided we would do a early departure and notified the front desk or they said we would pay an extra 75.00 plus tax so we informed them. They still charged my friend that extra amount and an extra 10.00 more for her room than mine. My friends comments were "the hotel selected was the worst service that I ever received" We were not compensated for this but taken advantage of and the cost was out rageous. True story.