BEST WESTERN Four Seasons
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How has this hotel rated in the past?
- Continental Breakfast
- Free High-Speed Internet
- Free parking
- Pets allowed
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Historical Traveler Reviews Hearts Desire Inn Raton
Average if that!!!
We feel that spending a few extra dollars this time would have been smart! This property was just disappointing, old, run-down, not up to par. Room was semi-remodeled, bathroom seemed very dated. Air conditioner in the wall over the bathroom sink...why??? Outdoor pool area was okay. Breakfast..HAHAHAHA, no room to sit, arcade/breakfast area probably at best can hold 10 people, everyone had to stand or skip breakfast, and smelled of chlorine from adjacent indoor pool. Overall, we will find a different property to stay at next time.
Back to the 70's
We stayed at this Best Western 5 yrs ago and it sounds like nothing has changed. You would think with the rates they charge they could update the place. For those rates (or a few bucks more) you could stay at a nice place on the water.
As I check tripadvisor for comments on places I've stayed, it seems that the bad ones just stayed bad throughout the years. The good and memorable places have also stayed the same - and that's a good thing.
We were VERY disappointed in the Best Western Four Seasons in Traverse City. The room was large & comfortable, great that it had the fridge & microwave. But access was difficult with several turns, multiple staircases, and no elevator - we felt tucked away in a cubby hole. The AC didn't work properly and had to be on full blast or off completely. Couldn't just open the sliding door for outside air because the screen was ripped and had holes. The blow dryer didn't work at all and the batteries for the TV remote were held in place with scotch tape. We didn't even use the spa tub because it didn't look clean (mildew or dirt around the jets). We had to stand to eat our cont. breakfast because the area was way too small for the number of guests. There are 5 or 6 buildings to this facility and I wonder if some of the others were nicer and received the better reviews I see. We expected more for $116 per night. We stayed in Mackinaw City the night before for $107 per night and everything was newer, nicer and most important, everything worked!!
Liked the desk people
Our first trip to Traverse City. Desk people were extreamly nice & were happy to tell us what we could see in the area. Make sure to get a room that has a jacuzzi -- it was only a few bucks more -- but after shopping, and a walk to the beach (1/4 a mile away), it was nice to relax the muscles. We didn't know we were getting a mini fridge & microwave with our room. Our dinner leftovers had a place to stay too! Recomendations... Got back from the movies around midnight --- but the inside pool closed @ midnight, would like to see the pool open just a little later?? And, the change machine for the arcade games wouldn't take our $5 bills (only $1's). The girl who checked us in was a sweatheart! And the really tall manager was a teddy bear. Thanks for the dinner idea. Special people & clean rooms -- what else can we want. We will be back in the summer for longer.
Wow great Service!
The Best Western staff was so helpfull, they bent over backwards to show us what to do in the area. They are the greatest tour guides in the world! We will never hesitate to stay at this property again and again. Rooms were remarkably clean too!
Not the "Best" Best Western
We stay frequently at Best Westerns and this particular one missed the mark. Although the reception staff were friendly and engaging, the rooms were old and a bit dingy with shabby, mismatched furniture, chipped tile and a dark den-like atmosphere. Another family member had it worse than us, in a space we referred to as the caretakers room. We recommend a refresh on this particular BW.
Not for me
We stayed in a "loft" hot tub room. Very small and the loft was smaller with just a bed and TV. Stairs to loft were spiral and tiny. No lighting over the hot tub. Room was clean but dated. This motel has many different buildings, maybe the other rooms are nicer.
Not the greatest place
Just returned from our annual trek to the Traverse City area. The rooms are clean and adequate for the most part. Be sure to check out the sleeper sofa (if you have one in your room) before your children use it. Ours still had soiled sheets at a 5pm check-in. When I went to the front desk to report this and to get pillows for the sofa-bed, they appeared "put-off by my request for clean sheets and just opened the side door and handed me a set and told me to change them myself! I also needed to ask the front desk for clean pool towels on several occasions.... they never had a supply out at either pool, just tons of dirty ones laying around. I agree with the last critique about inadequate space for the breakfast room. It was extremely cramped seeing that a very small room serviced 5 large buildings. They should consider opening another room central to the 'A' and 'B' buildings.
Regarding the pools...the outdoor pool is far better than the indoor one especially for young children. The indoor pool doesn't have an easy gradual grade for the younger ones. And the steps are very awkward on both pools. Eventhough I am not physically challenged, my husband and I noticed that the hotel is not user friendly for those who are in wheelchairs or have a mobility problem. Too many stairs....everywhere!!
And beware of sudden price changes... the price that I originally booked at suddenly changed when we arrived. And no explanation given for the increase. I think a $50.00 increase is appalling!! We had to check out a day early due to an illness and I gave them an 8hr notice, they refused to compromise and insisted that I pay for the room eventhough they know that they will have no problems filling that room.
JUST BEWARE..... I never encountered terrible front-desk service like this before and we are seasoned travellers! I won't return there!!!
Hotel was clean and in good location although not in the center of Traverse City. Rooms were a good size and great value for money. Only negative, was the small area for set aside for the free continental breakfast - make sure you are down early and/or take your breakfast back to your hotel room!
Great place to stay! Clean and comfortable!
This was a great place to stay in TC. We really liked the indoor pool and outdoor pool. Both pools are very clean and free from hazards. They also have a small game room off to the back of the indoor pool. Continental breakfast was basic muffins, doughnuts, coffee and juices but very good. My kids loved the loft room we stayed in. There was a hot tub and tv in loft area. Nicely decorated and had a microwave and mini-frig to put your own food. Nice when you are traveling with kids for those late night snacks. Book loft rooms ahead of time as they go fast. They are a little more but worth every penny. We enjoyed our stay here and would recommend this hotel to anyone.
TripAdvisor Reviews Hearts Desire Inn Raton
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