Noisy, noisy, noisy

do not get a suite room, way to close to highway it was so noisy ,the beds were hard, this is afar cry from a resort, it was a truck stop hotel

Great Time!

My family and I went to relax & get away from the busy city of New York. We had an extremely relaxing and fun time! We booked a suite, and expected a room in the hotel but to our surprise we got a two bedroom/ two bathroom villa suite. It had two floors that were very clean and roomy. The bathrooms were spotless, and the sheets were not scratchy. The pools and grounds were also very clean! The staff was very friendly to us.

* For all the people who complained; they must be complainers or maybe just had a bad experience. My family had a great time with no complaints at all. I will definitely recommend this place to others!!*

Great stay!!!

I've been to Lancaster many times & stayed at the Best Western for the first time on my most recent trip. I was there for 3 nights and it was great....best place I've stayed at in the area. The rooms have all been recently redone & are basically brand new. Everything was very clean and I had no problems with maid service. My room was on the first floor and faced the highway but I didn't hear any traffic noise as others have mentioned. The outdoor pool can get crowded (locals can join the pool for the summer) and most chairs are filled up in the afternoon but the pool is large so the crowd isn't really a problem. Friends I was traveling with had rooms facing the indoor pool and complained about the noise. Also, the indoor pool backs up to their banquet room where they have LOTS of events. If the event happens to be having a band, you will hear it if your room faces the indoor pool. While we were there they had 2 weddings, a christening and a couple of corporate conferences so they definitely have a big banquet business. On the nights of the weddings, parking was somewhat tough as the wedding guests use the same parking area as the hotel guests. The parking lot is very large but I still had to circle around a couple of times to find a space. All in all, great place to stay, great location & a really good value for the money.

What a nightmare!!

If you like sleeping on scratchy, dirty and wrinkled sheets, this is the hotel for you!!!! If you like sleeping in a room filled with chlorine smells from the indoor pool, this is it! If you want to stay somewhere that requires you to have a car or pay pricey taxi fares to shopping, or better varieties of dining options, check in at the Eden. Watch out what might be under your bed, I accidently kicked one of my shoes underneath the edge of the bed, when I knelt down to look for my shoe, I was shocked at the amount of garbage under my bed: an empty juice bottle, a baby's pacifier and other pieces of paper trash.

Then there is the "maze-like" setup to get to your room. Hope you don't mind a hike to most rooms. The elevator was out of service during my four night stay.

Several members of the group I was with ate at Garfields and spent several hours recovering in our bathrooms with diarreah. Arthur's breakfast buffet and evening buffet were the best bets for food onsite.

I hope my business travels never take me back to Eden again.

Love the Eden Resort

We stayed at the Eden Resort in Lancaster Pa in June 2005. We absolutely LOVED IT AND WILL BE RETURNING. The indoor and outdoor pools are gorgeous. There is a childrens outdoor pool, hot tub and game room. You can also have lunch delivered to the outdoor pool. We had b'fast and dinner at Garfields which was excellent. Another nice amenity at the resort is that there are bbq grills and picnic tables next to the outdoor pool and a small playground for children. The rooms were spacious and clean as well as the public areas. Service was prompt and courteous. There is a huge supermarket 5 min. away if you decide to grill or pick up snacks. I read in some other reviews that if you have a room off the highway it's very noisy. We did have a room off the highway and you could hear traffic, but it wasn't very loud at all, and it didn't interrupt our sleep. All in all I felt like I was at a Las Vegas luxury hotel without all the traffic, crowds and noise. It's a great place. I highly recommend the Eden Resort. Our next trip to Lancaster will be at the Eden Resort.

Bring earplugs if you choose to stay

I am new to tripadvisor and wish I read the reviews about this hotel before our stay at Eden Resort Inn and Suites. We stayed in a one bedroom studio suite (Room 554) and couldn't wait to leave. I wholeheartedly agree with the review: "If don't like to sleep, a great place to stay" July 15, 2004: from A TripAdvisor Member, Hicksville, NY. This hotel is literally on the interstate and should have highway sound barriers to keep out the noise of semis and other constant traffic. It DID sound like airplanes landing throughout the day and night! We too asked for a quiet room away from the interstate. The desk clerk said, "You can't really hear it." (Hotel personnel should be required to stay a night in the room given to us before saying that.) We decided to stay since we were booked for only two nights, and no other suites were available. To add to the interstate noise, we were on the ground floor and could clearly hear the family in the suite above us constantly talking and walking in to the late night/early morning. The kitchen appliances were very outdated (old full-size refrigerator and stove from the 70s; dial-type microwave). The hotel room itself was clean and spacious. Not at all what I expected and would never stay there again. I will continue to consult tripadvisor to help make all future hotel plans.

Mixed Feelings

Stayed at the Eden for a total of three nights. Nice clean rooms, friendly staff, and convenient to all the attractions in both Lancaster and Hershey. In particular the restaurants on site served great quality food for reasonable prices. We had a room with a balcony overlooking the large pool which is housed in a large solarium type structure which was very well lit and beautiful. The problems became obvious during our family's first swim. The large deck area surrounding the pool was being used for childrens' parties which created a less than tranquil swim. One can understand the kids behavior but was really infuriating was the sight of adults standing around in street clothing openly drinking from cans of beer. On our second night in the pool one of the guests had a pool side party and had a cooler full of beers in plain site of everyone. Again the pool area was crowded with adult men and women fully dressed and drinking from beer cans. I seriously doubted the all these folks were staying as paying guests of the hotel. Don't think I'd be back there soon unless the management gives some serious thought to restricting alcohol use (and ENFORCING its' own rules) and not permitting adults to simply loiter in an area which should be for the enjoyment of swimmers.

Room for all

We had a private suite that slept 8 of us. Plenty of room. It was beautiful. The breakfast buffet was also great. We'd stay again.

Good hotel with parking problems

The Best Western Eden Resort Inn and Suites is a clean and comfortable hotel with an excellent front desk staff. It is convenient to Lancaster city and many places of interest in Lancaster County. However, the restaurant and bar at the hotel are very popular local watering holes, and despite clearly marked parking for the restaurant, non-hotel guests park in the the hotel guest parking area and fill it up. Don't try to leave around 4 p.m. or so to go out for an evening, dinner, etc., and expect to have much parking available before 10 p.m. I would like to have rated this hotel higher, but the parking problem prevents it.

Not Satisfied

Stayed at Best Western Eden Resort for one night. Had a reservation and was given a room on the second floor. No elevator! Had to drag my luggage through construction site, nails, electrical lines, staging, garbage, etc...

I don't know why they gave me a room in this location!!! It was terrible. This was in the back of the hotel. Dark almost scary hallway. Did not like at all. Close to highway and lots of road noise. I would definitely NOT stay at this hotel again.

If you stay there, insist that you get a room in the FRONT of the hotel.