Best Western Downtown Convention Center

Address: 711 Union Street, Nashville, Tennessee, 37219, United States | 2 star hotel
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This 2 star hotel, located in the Downtown/Vanderbilt area of Nashville, is near Tennessee State Museum, Tennessee Performing Arts Center, Printer's Alley, and The State Capitol.
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          TravelPod Member ReviewsBest Western Downtown Convention Center Nashville

          Reviewed by lkw2014

          Best Best Western Experience

          Reviewed Apr 5, 2014
          by (1 review) Leesville , United States Flag of United States

          Best Best Western experience I've ever had. Room was clean and comfortable. Staff was friendly.

          This review is the subjective opinion of a TravelPod member and not of

          Historical Traveler Reviews Best Western Downtown Convention Center Nashville



          Stay away from this place. If they foul up, they will not accept responsibility. You are on your own.

          We stayed at this hotel in early September 2005.

          The valet lost our car key. They were unable to get a new key made before we had to leave, so we used our valet key and left.

          Before leaving we were assured that when/if our key was found it would be mailed to us. When we got back to our home (over 200 miles away), they had left us a voice message stating that they had found the key and that it was being mailed immediately.

          One week passed. Still no key. We called and spoke to the manager. She apologized and said it had been sitting on her desk and that she would mail it right away.

          Several more days, still no key. We called the and spoke to the general manager again and was told it had just been mailed the previous day. We politely asked why it had taken so long and was told, "Sorry, but we just don't have the staff to do 'that sort of thing'."

          "WHAT?" we asked. She replied that lost keys were not their responsibility.

          Astounded, we asked her why it was not her responsbility as she was the manager-- and HER valet lost the key. She said they "just did not have the time".

          (The key had been sitting on her desk for two weeks and yet she 'just did not have the time' to put it in the mail)

          We asked for someone higher than her. She said there was no one we could speak to, and she said good day and hung up on us. We called the Best Western corporate office and was told that unfortuantley they had no power of reprimand over that particular hotel.

          I am still waiting on my key. I will not stay at another Best Western.

          Great Location! Smelly hotel!


          This hotel has a great location. That's the best thing I can say about it...

          The air conditioner worked fine and the free valet parking was quite convenient. Also, everyone we talked to that worked at the hotel seemed quite friendly and helpful. The lobby is nice -- the constant supply of free coffee in the lobby was a nice touch.

          However, there were many downsides to the hotel. Every hallway/room of the hotel had a different unpleasant smell. There was blue mold on the shower ceiling. The toilet moved when you sat down. Nothing felt especially clean about the room, and dirty towels were left in our room and not fully replenished...

          Though the price was reasonable, I would not stay here again.

          Never ever stay here!


          I am a rather low maintenance guy and easy going. I don't ask for a lot, just a roof over my head and a place to lay my head at night. I don't need your fancy lotions in my hotel bathroom or a plasma TV on the wall, heck I really don't even require room service to make my bed each morning. However I must declare, I was appalled & disgusted with my ridiculous experience this past week at the Best Western Downtown Convention Center in Nashville, Tennessee. Not only was the customer service staff cold, unconcerned, and unhelpful, but the physical infrastructure of the hotel, plumbing, and electricity was a comedy show. Don't get me wrong, I knew going into this that staying at the Best Western was not going to be heavenly; it's no Marriott or Hilton. I was trying to save my company money, but what I endured was well below anyone's expectations.

          Wednesday evening 07/13/05: I arrive for check in at the Best Western. Initially I notice that there is a lot of road construction on the dark city street, and the neighborhood isn't the cleanest. I check-in with ease, no problems, and take the hot elevator to my third floor room, not fully realizing what awaits me like an innocent school boy. When I open the door to my room, I am immediately hit with a musky mildew odor, not too pleasant. So I figure it's just stale air, and decide to flush it out by cranking up the A/C. As I begin to put my stuff away, I notice that the carpet is damp and wet? But maybe it will dry, no big deal. The TV remote was interesting, it only had four buttons- power, volume, mute, and channel- so if you want to select another channel you need to click through seventy other channels just to get to it. There was no network cable in the room to the use the internet jack in the wall, so I call downstairs to see if I can borrow one, but they do not have any for me. Now I decide to venture into the bathroom, and here's where the fun begins. First of all there was a patched up hole in the bathroom door, and no light switch inside, I searched everywhere! After feeling silly, I finally decided to call the front desk to ask them where it was. They told me that it was above my hair dryer outside the bathroom. I looked again, it was not there. I called them back, they said they would send someone upstairs to point it out to me, but no one ever shows up. In the meanwhile I order pizza and soda which I pick up and begin watching TV. After a while, nature calls and I decide to use the bathroom for the first time in the dark because I cannot find the light switch? When I flush the toilet upon completion, the water runs, and runs, and runs full blast and never stops. I try to jiggle the handle in the dark, but I cannot stop the water. So I call back down to the front desk, and ask them for maintenance, and also that the light is still not working in my dark bathroom. After about 15 minutes, I finally hear a knock at my door. I open the door, not to find the maintenance man, but the Valet to my dismay? He walks into my bathroom, and begins kicking the toilet with his boot as hard as he can. I ask him why he's kicking the porcelain bowl, and he says that "it worked on another bowl that was reportedly broken that night." So at least I'm not the only one. Before he leaves to get more tools, I ask him to tend to the light in the bathroom too so that I can see in the morning, but he cannot find the light switch either? He leaves to get some tools. I wonder why they have sent the Valet, and not the maintenance man? Anyway, he comes back ten minutes later with a new light bulb and a screwdriver, you know, the quintessential tool of any licensed plumber? First he tries to change the light bulb, but he drops the bulb and it breaks all over my floor. After kicking the hell out of the toilet some more, he somehow is able to shut off the water with his screwdriver and restart it without the water flowing. But now I still have no bathroom light, and broken glass all over the floor, and no internet. He leaves again and come back later with a broom, dustpan, new light bulb, and more tools. In the meanwhile, I am getting a little fed up with all the commotion, so I call the front desk and politely ask if another room is available, since they have not offered me one yet at this point. They are quick to tell me there are no other rooms available. The poor Valet begins to sweep up the broken glass and in the process cuts his finger open and bleeds on the floor and my sink. But he is a trooper and wraps his finger in toilet paper and finishes the job. I ask him why he's stuck doing all this and not the maintenance staff, and he informs me there is no second shift maintenance staff until the next morning. He leaves again, to come back with bleach to clean up the blood, finally fix the light in the bathroom, and clean up the remaining shards of broken glass. In the meanwhile, the front desk decides to call my room, and says they do have one other room available, however it is a smoking room. I am not thrilled with the idea, but I offer to at least check it out. I walk downstairs, get the key, and check out the available smoking room which has a functioning toilet and electricity. I walk in, and walk right back out; it smelled like a biker bar after a ZZ Top concert. It reeks of cigarettes and mildew! I walk back downstairs, not amused anymore, its 9:45PM now, and the front desk staff is none too concerned or interested in helping me out. They tell me to go back to my room, and if I do not want to stay there they will "de-odorize" the smoking room for me. I think whatever; I'd rather have that than a broken toilet, no light, and broken glass- the lesser or two evils. I go back to my room, and the poor Valet shows up again, with bleach, a light bulb, and de-odorizing machine. There must have been a miscommunication, because he plugs in the de-odorizing machine in my room, instead of the smoking room downstairs. My room fills up with this thick cloud of Lysol type aerosol. We are both coughing and tearing, I run over and turn it off. He apologized for the inconvenience thus far, over and over again. Next he bleaches the blood stained floor and sink, sweeps up what's left of the broken glass, and finally attempts for a second time to change the light bulb. Make no mistake, this super Valet is good, but he is no electrician. As I am watching TV, and he changes the bulb, I hear a loud shock, see a spark coming from the bathroom, hear him flying into the wall, and all the electricity in the room shuts off. I run over in the dark to see what happened, his hands were wet, and he got electrocuted and short circuited the electricity in the entire room- A/C, TV, alarm clock, lights, phone, fridge, everything is out! He's OK, but now he throws in the towel, he knows he's been beaten this day, but will live to see another day. He tell me that he's not getting paid enough for this, and he's only the Valet and people are waiting for him downstairs to park their cars. He can help me no more. I told him "Good job" and I storm downstairs to give the front desk women a piece of my mind!

          To recap thus far, I have absolutely no electricity in my room, my toilet is a 50/50 ----shoot, I again have more broken glass all over the floor, and a cloud of de-odorizing Lysol mist hovering in my dark, humid, cave of a bedroom. It's nearly 10:00PM.

          I approach the front desk again in the main lobby, and the two unconcerned women are sitting behind the counter with emotionless looks on their faces. At this point, I do not even want to stay in the Best Western, and demand they put me up in another hotel. Without even checking for me, they quickly tell me there are no other vacancies in town because of the conference. I tell them that I have no functioning toilet or electricity!!! They offer up the smoking room downstairs once again, which I shoot down immediately! After arguing for two minutes, and them not taking any pity on me, they finally offer up a non-smoking room upstairs, because the gentleman with that reservation had a midnight check-in, and they'd put HIM in the smoking room instead, because they had "three hours to de-odorize that room" before he ever arrived, a luxury they didn't have with me. They did not offer me any discount, rebate, voucher, or anything for the ridiculous inconvenience. I decide to take the non-smoking room, stealing the reservation from another poor un-expecting victim. Nobody helped me move my things downstairs. I move everything downstairs, but my new room does not have an alarm clock.

          Other notably mentions:

          ·There are only two ice machines in the hotel. Every other floor instead of each of the five floors.

          ·The fitness center is able 10' x 10'. It consists of a broken universal machine in the middle, an old pathetic treadmill, an old stationary bike from the early 1980's, and a useless back extension machine.

          ·In the morning when I walked downstairs to go for a morning jog, I almost killed myself because the outside staircase is rusted and the bottom three steps collapsed to the ground beneath my feet.

          ·Walking back to my hotel alone Thursday night from a free outdoor concert on the Riverfront, about 15 feet from my hotel entrance, I was approached by about 8 "urban youths" whom I'm sure weren't looking to welcome me to Nashville. Luckily, I was able to dip into my hotel just in the nick of time to avoid the gang assault.

          ·I saw the front desk women from that first night over the next few days and said hello to them, they did not acknowledge me. One of them stared back at me like she wanted to rip out my spleen and eat it in front of me!

          ·All three nights I stayed there, not once did they have one little Cat5 network cable for me to use.

          Moral of this story; lessons learned:

          ·Never stay at the Best Western Downtown Convention Center Nashville, Tennessee

          ·Never stay at the Best Western anywhere, USA period!

          ·You get what you pay for

          ·Don't walk around Nashville, TN alone at night, it's not safe

          ·The Best Western doesn't put their employees through any customer service training

          Worst Western


          We checked in 2:00 am Xmas Day. Our reservations should have been from Dec 24th - Jan 1st, instead they had us checking out Dec 31st and no rooms available for New Year's Eve. This turned out to be a good thing as we checked out at 7:00 am Xmas Day. When we arrived at our rooms (2 couples, 2 rooms) there was no heat. Being exhausted we turned on the heat and went to bed, fully clothed and with the blankets from two beds on one. It was so cold the only thing keeping us warm was body heat. I awoke at 6:15 and upon my return from the rest room discovered my woolen socks, which I slept in, were soaked. We soon discovered the entire carpet was wet and by pushing on it with our shoes you could see the water coming out. By 6:30 am we were on the street seeking lodging. At -4 in Nashville, it was warmer than our room. Fortunately we found 2 rooms at the Sheraton across the street and by 7:15 we were moved in. Warm rooms and dry carpets. The staff and accomadations were great and we would definitely stay there again. W



          Great location; walking distance from everything. If not, front desk employees were more than happy to call us a taxi. Continental breakfast not bad. Housekeeping was reliable. Friendly employees.

          Not close to convention center


          This hotel is not close to Convention center at all. Good 15 minutes walk, uphill. False advertisement. Rooms are filthy, with bad bad Customer Service. Would never never stay here again. Also has bugs in beds and linen, horrible stay.

          Good and Bad surprises


          Over sweetest day weekend my wife and I stayed here when we attended a wedding at the Hermitage Hotel which is a couple blocks away. Upon arrival we were very pleased to find unlike what previous reviews that the hotel had a cozy feel to it and our room was very nice. The furniture and and room in general appeared to have been remodeled with nice cherry furniture. We were very pleased. There were some negatives. We unfortunately shared a hotel with a bunch of party people. We like to party as much as the next person but these partiers were absolutely out of control. It seemed like we shared a hotel with a bunch of florida spring breakers. I suppose this could happen anywhere but for the price we paid we really should not have put up with it. The hotel staff didn't control the situation. Would we stay here again? Maybe, maybe not. I would check the sheraton next door. If price is a factor though you can't go wrong staying here. All in all, really nice room but bad timing.

          Average hotel with a good location


          This is an average hotel with a good location. The convention center is a few blocks away and the main Broadway music area are a short ~15 minute walk. You are staying next to the Sheraton and Hermitage hotels which are both in the $150+ range. This hotel is typically under $100 and you are paying for location, not elegance. If you want to save a few dollars, you can stay near the stadium and still walk to the Broadway area.

          The hotel is 5 floors with free valet parking (which got overloaded during peak hours). I would recommend staying on the side of the hotel away from Union Street and away from the elevator for a quieter sleep. There is also a free continental breakfast of cereal, biscuits/gravy, waffle maker and donuts/bagels.

          The rooms are pretty clean, but have an unusual smell of cleaning fluid, that you get used to if you turn on the air vents.

          This hotel is fine for the location/price.

          Fine another hotel


          I guess when a hotel is the cheapest in downtown Nashville, there is a reason. It was definately not near the Convention center, it was a four block walk, up a hill!! The first room we had smelled like urine, but we stuck it out until the next morning. They blamed it on shampooing the carpeting and not leaving the door open to dry. We moved to a new room, somewhat better. When we returned one night the light in the bathroom was out, and we were told there was no one that could change it, so 2 of us took showers in the dark. After insisting someone change the bulb, the manager came and was very agreeable in changing it. It seemed the front desk person just didn't want to let him know. Certain front desk employees were just not interested in giving any customer service.

          A grot shop


          The hotel is in a reasonable location and looks quite nice from the outside. However, do not be fooled by this. The room we had was disgusting, filthy carpet, burned bedspread - need I go on. We wouldn't stay in this hotel again if it was the last one in Nashville, or in Tennessee for that matter.

          TripAdvisor Reviews Best Western Downtown Convention Center Nashville

          3.50 of 5 stars Very Good

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