BEST WESTERN PLUS Dockside Waterfront Inn
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How has this hotel rated in the past?
- Continental Breakfast
- Free High-Speed Internet
- Room service
- Swimming pool
- Wheelchair accessibility
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Historical Traveler Reviews BEST WESTERN PLUS Dockside Waterfront Inn Mackinaw City
If you really wanted you could sum up a review for the Best Western Dockside as "Just Perfect", but let me tell you why. I recently stayed at this hotel with my family. We stayed in a standard room on the beach side. It had a balcony with a great view of the lake. The hotel room was so good. The room was clean and cleaned every day when we stayed. We had plenty of towels for everyone. The beds were great they were thoes tempurpedic beds and it is true what they say about how nice they are. The staff was so professional and on top of everything. They recomended a resturaunt in the downtown shopping district that was fabulos. By the way the downtown district is in walking distance so you never had to drive your car. That was one of the best things. They had a free hot breakfast buffett in the morning that had eggs, sausage, oh and you can't forget about the wafles. The next time we take a vacation in will be to Mackinaw City and we will be staying at the Best Western Dockside.
Great time and great location
We recently stayed at the Best Western Dockside and had a nice and relaxing time. We had a waterfront room which was so convenient. All we had to do is walk out our back doorwall and the beach was right there. The beach was very clean and private, which was also great. The rooms were very clean and the location was perfect too. The only little thing that was troublesome was our room wasnt cleaned until late in the day. When we wanted to relax they were ready to clean our room. But all in all, the hotel more than met our expectations.
Disappointed at the Mediocrity
We have just returned from a weekend in Mackinaw City. I had originally booked a reservation at a different hotel and changed it to the Best Western Dockside after reading the reviews on this website and seeing that it was ranked as the #2 readers favorite (the #1 favorite property was not available during our dates). I am sorry that I didn't stick with my original reservation.
Summary: We left the Best Western with memories and impressions of dormant air, cheap furnishings and food, and less than gracious management. Was it a horrible experience? No. But neither was it charming, pleasant, inviting or hospitable.
Check-in, room and pool: While the hotel was not terrible, it was mediocre. The front desk staff was competent, but not particularly friendly or warm. The room was clean, but the furnishings seemed tired and chintzy. The bathroom was tiny. The towels were thin, worn and rough. The amenities were meager (tiny soap, generic shampoo, no mouthwash, etc.) The doors stuck. The air-conditioner was turned on but air never seemed to flow through the room, resulting in a stuffy feeling. Similarly the pool was uninviting - the pool room was hot, muggy and still - even my five year old son who loves hotel pools took a pass at the overly humid environment.
Breakfast: We were puzzled that the breakfast bar had been touted on many reviews. We found the room - which was large with pleasing big windows and lots of natural light - to be inexplicably stuffy, with no air circulation. The breakfast itself was unappetizing - an experience we neither enjoyed nor looked forward to repeating (we ate breakfast out the next day) - it was very institutional, big bulk items, cheap grade bagels, big vat of bulk chopped canned fruit, big vat of gelatinous gravy, bulk cereals, etc. As with our room, there was a overall feeling of corners being cut and providing the cheapest possible products.
Beach: On a positive note, the beach chairs were plentiful and comfortable. This stretch of Lake Huron beach by the hotel is calm and sandy, and very close to the ferry. Note, however, it faces east and thus does not have the view of the bridge and the wilder Lake Michigan/Huron shoreline that you would get if you were staying at a hotel around the corner facing in a northerly direction. Not a surprise, but something to be aware of.
Rates: We had booked the hotel on line- there were Senior and AAA discounts listed (approx. $20 less than the listed "standard rate") but we qualified for neither, so we booked at the higher "standard" rate ($178 for the first night, $188 for the second). When we arrived at the hotel, we upgraded to a room with a lake view (for an additional $10/night). Then, while paging through a brochure on Mackinaw sights, we saw an advertisement by our hotel claiming Senior, AAA and Costco members get $20 off published rates. Since we are Costco members we inquired at the front desk about an adjustment. They responded that since we booked on line we already had a discounted rate (we explained - to no avail - that our rate was listed as "standard", and that there were on line discounts listed for Senior and AAA but not Costco), they countered that since they had discounted the upgrade price for the lake view, we wouldn't be eligible for an additional discount anyway (even though the on line AAA and Senior prices for lake views were approx. $20 cheaper than the "standard rates" for the lake views). Go figure - I was disappointed at their reaction but was not going to cause a fuss over twenty bucks. However, to publish a discount in a brochure you hand to your guests and then not honor it seemed both miserly and mean spirited.
Bare minimum: While on the beach we spoke with a fellow traveler who was lamenting at the lack of water pressure and hot water at his (a different) hotel. Well, we had hot water and water pressure - no complaints there - the Best Western did provide the basics, albeit in a seemingly grudging manner. But while I wasn't expecting a luxury property, I was certainly expecting something more than the bare minimum (by contrast, the Country Inn and Suites in Big Rapids, MI - also a discount chain - where we stayed the night before to break up the long drive to Mackinaw, was very clean, airy, comfortable, friendly, with brand name amenities, a nice pool area and a smaller but more thoughtfully presented and inviting breakfast with individually packed Yoplait containers, single serving Kelloggs cereals, etc. and a front desk staff with a pleasant demeanor and complementary cookies)!
Bottom line: Would I go back to the Best Wetern Dockside the next time we visit Mackinaw City? No - I'll try somewhere else. They missed the chance to earn a repeat customer.
Very pleased with Best Western Dockside!
We loved the Best Western Dockside. We found it excellent for its class. It IS a motel, not the Grand Hotel, but keeping this in mind, we thought it a good value for the money and very family and kid friendly. We stayed from June 19th to June 24th. We had an oversized lakefront room with two queens and a pull out sofa bed. This slept my husband and I and our 3 children very comfortably. The room had a small refrigerator, so we were able to store drinks and snacks for our kids. There was cable tv, with all the kid channels so my kids did not have to go through cartoon withdrawal. The room and the hotel in general were kept immaculately clean. The west indian ladies who cleaned our room were friendly and more than efficient. They always had a kind word for the kids and never failed to clean our room in a timely manner. The public areas were also very clean. The breakfast bar, although not fancy, was extensive enough that there was something for everyone to eat. The indoor pool and jacuzzi were very nice and were open until midnight. The only bad thing about the pool was that you had to walk outside to get to it. The beach, although not pretty, was convenient and perfect for kids because the water was calm and remained very shallow a long way out. The motel is about a block down from 2 of the ferry lines, and everytime the boats would leave or come in, the wake they generated made fun waves. Plus, we all enjoyed watching the boats. As guests of the Best Western we were entiltled to free admission to an indoor waterpark located at the Comfort Suites down the street. This waterpark, really a water playground, was very fun. Although not huge, it had lots of features and although safe enough for my 4-year old, was also enjoyed by the big kids, and yes, by me. And it was free! A very good thing after you have spent so much money on the island and other attractions. The Best Western dockside is also located within a few blocks of the shopping area and also the ferry docks. All in all, we found the Best Western Dockside to be a very pleasant and convenient hotel.
We stayed here while visiting Mackinaw Island. I read previous reviews and they all seemed pretty good so we chose this place. This motel is the kind you stop at when you are traveling and just need somewhere to stay for the night. We are middle class travelers and aren't that picky. We will never stay here again. When I made the reservatin the price was to high so I told them I would call back- at that point the guy asked me what I wanted to pay- I was a little put off so I was silent and then he offerened me a "manager's special" at half off. The price was good but not worth the price of having to stay here. The room was VERY dimly lit, we couldn't open the patio because hundreds of bugs- which also found their way inside the room through the not so great fitted screens- staff VERY unfriendly- no smile/acted like we were being a bother with simple direction questions/etc. The 25' breakfast bar was not good. Our second morning (and last) we opted to eat out and pay for our breakfast. There are signs hanging like "take what you want but eat what you take" - a mangaer/owner watching the breakfast bar with his hand crossed- all done in very poor taste. Other guests seemed trashy- yelling racist remarks in front of our 6 yr old- which they probably thought were ok since we were of their race- but we found it disgusting. Just not good.
On July 20, 2204 we stayed at the Best Western Motel Dockside located at 505 S. Huron Ave., Mackinaw City, MI 49701. This motel is listed in the March 2005 AAA Michigan TourBook. Our confirmation number was TU2007TR04. We confirmed the reservation with a credit card. Upon my arrival with my wife and two children, ages 8 and 14, on July 20, 2004 at 5:53 p.m. I was told that our reservation was for two rooms at $178 weekdays and $188 on the weekend. I was told that the $20 off coupon which was in the AAA guide as not valid because we already had the AAA rate. The coupon is for $20 off the published 2004 AAA rate. I told them that we had only reserved one room. I was told that I was responsible even though we had only asked for one room because the reservation card showed that we had reserved two rooms. . The motel charged my credit card for $1559.52 for our stay up until July 23, 2004. I was too tired after the nine hour drive to protest to strongly. I was told that they would sell the extra room that night and my credit card would be credited. We went to our room. Several hours later the front desk called me and told me that they had sold the room and credited my credit card $752.76. I was told that a $25 cancellation fee would be charged to me for the cancellation of the room. I do not feel that I am responsible for the cancellation fee because we never asked for two rooms. The error was on the part of the person who accepted our reservations. While I was guest at the motel we overheard another guest complaining to his family about the difficult time he had in getting the motel to tell him a rate. I did not receive an itemized bill, only a credit card receipt, which I had to ask for when I checked out. Upon our arrival at home there was a message on our answering machine from the Dockside on July 20, 2004 at around 4:00 p.m. asking us to call about our reservations. Odd, we had guaranteed our arrival by credit card. Overall we had a good stay. The accommodations were excellent, the staff helpful in other matters, even effortlessly assisting us in making arrangements for us to stay another night.
Nice hotel, but...
This hotel had very nice, clean and large rooms in a prime location. I was looking forward to a nice rest after a long day out, however, I was unfortunately kept up almost the entire night by very loud guests next door. I later wrote to the management, informing them of what happened, and suggested that they post rules for guests regarding common courtesy. I never heard back from anyone. They could have at least responded to me or acknowledged my comments. Even though it was a good hotel, I will not go back due to this experience.
Terrific Hotel - Awesome Location
Tremendous hotel. The rooms are very nicely decorated in a Northern Theme. The beach area is huge, but best of all you are right in the heart of town. Everything is nearby. You can walk to the laser show or the live theater or to all the best restaurants. I will always stay here.
Best Location in Mackinaw City-Teffific Rooms
My family and I stayed at the Best Western for 4 days. Its as great. We walked to all the attractions including the Fort and the Ferries and the Downtown Shopping Area. It was the closest hotel to everything. The Breakfast in the great room overlooking the lake was very nice too. Our room was really big and was decorated very nicely. We will definitely go back again.
Nice and clean
Nice, clean, big rooms, however it was hard to find towels for the pool area, everyone else seemed to have one but we couldn't find any. Most of the staff was pretty friendly, nice lobby area, very large breakfast area with a nice variety of foods. Very close to all the attractions.
Would stay there again.
TripAdvisor Reviews BEST WESTERN PLUS Dockside Waterfront Inn Mackinaw City
Travel Blogs from Mackinaw City
... and sit on the porch. It's a great old property! We enjoyed a leisurely bike downhill back to town for BBQ lunch and t-shirt shopping and now here we sit soaking up our last few minutes on the island at the Harbourview porch before taking the 3pm ferry back to St Ignace and reuniting with our ...
... On arrival, a helpful luggage porter from our hotel met us to pick up our bags and direct us to our room for the night. Main Street was bustling with tourists, fudge and t-shirt shops - a very close picture to Oak Bluffs on a busy summer day. The original Murdicks fudge is on island. We stayed at The Harbourview Inn - a charming old B&B at the end of Main ...
We started out at 8:30 this morning, only 30 minutes after my overly optimistic goal. We had a late lunch at Big Boy in Bridgeport, Michigan.
After lunch and our little detour to the Castle Museum, a big storm blew in, so we skipped our stop at Saginaw Bay and headed to Mackinaw City. Although the library looked much more interesting than the Castle Museum that we went into Saginaw for, I was glad that we went because ...
... Bridge. However, the line was so long, we had to wait for another boat.
- We rented two (2) bikes and one "carrier" for Rosie, attached to mine.
- Sue rode "watcher" behind me and kept me clued-in with Rosie's activities ...
Another 6 hour drive and we had to just call it a day to recharge.
Days Inn was all that was "pet friendly" but actually a nice place, right on the lake.
Tomorrow, we plan to head south for a place to spend a couple of days and then toward Columbus, Ohio.
Goal is to be home by Saturday to re-charge before next Monday....