Crown and Cushion Hotel
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How has this hotel rated in the past?
- Continental Breakfast
- Swimming pool
- Room service
- Free High-Speed Internet
- Fitness/Health center
Historical Traveler Reviews Crown and Cushion Hotel Chipping Norton
Don't do it...trust me
total lack of integrity -- not something you want in a hotel. we arrived with our children for christmas...promised a lovely, enchanting hotel with a many course special christmas meal -- and with a hefty price tag. the room was fine, but the shower was broken, and never fixed during our week at this inn. the staff (but not the owners) were lovely young kids from south africa and other foreign countries, and tried as best they could...they knew and were embarassed by the owners lack of interest in their guests. the owners, one in particular, should not be in the hospitality business, as he does not have a clue about how to deal with customers. we paid a great deal of money, and day after day encountered problem after problem after problem, and only received attitude in return. it was so stressful, and so awful -- had other hotels been open over the holidays, we would have left immediately. he even shrugged his shoulders and suggested we leave, on christmas eve! (knowing full well that there was not anywhere else in the vicinity) it was a nightmare -- never, never again. there are lovely hotels in the area, do yourself a favor and choose a different one.
Really friendly hotel
Spent New Year at this lovely hotel in the Cotswolds. The staff were so friendly and helpful and the food in the restaurant was excellent. Great base for touring the Cotswolds.
The cotswolds own Fawlty Towers
I had booked this weekend for some friends from london and ourselves.The price seemd OK and it was the small town base we wanted.
I faxed the hotel to confirm a booking in the dining room for the Saturday evening.They panicked and asked me if I had booked 6 rooms for the Wednesday night. I advised them I had not and sent a copy of the website printout, they then said I was not booked for the Saturday night I had the webconfirmation for!! They then agreed afetr more heartache that I was booked and I received confirmation from the hotel that both rooms were booked.I arrived about 6.p.m and was given a room (27) on arriving in the room it was not made up and had not been cleaned from the previous guests.This at 6.p.m !! I was taken to the bar and provided with a drink.Then I returned to the room and got changed ready for the dinner.On arrival at the dining room I was advised that the table had not been reserved!! There was a scrabble around and got a suitable table eventually, having rejected two. My friends were not impressed as I had told them about the room.the meal was O.K. then returned to the room and up the next morning to use the swimming pool. No lights, no towels no area to keep clothes safe. In fact very disapointing . The breakfast. Another disaster.Two juices straight from the tetrapack,No real choice for the hot or cold . Very sparse offerings.Checkout at 1030 on a sunday!!! again not customer orientated at all. In fact I am sure we were a problem to them !!
After this I decided to write to " The Manager" with my comments. The first letter was ignored so I sent a copy recorded delivery and this was also ignored. That says it all!!
Save your money and, if you want a great stay, then do not book here
In the 18 Months since purchasing this property we have built a regular and loyal following, repeat business is our main source of income, and we take this very seriously.
I would prefer to deal with problems on a face to face basis while the guest is at the hotel, this enables me to take any action required and immediately improve the situation for the guest. We have a traditional coaching inn with great staff and a warm welcome, so come along and visit us.
Friendly staff good service
crown and cushion hotel chipping norton. Stayed 5 nights 12 - 16th Sept 05
Good location for visiting Cotswolds/Gloucestershire/Warwickshire etc. Easy and quick on motorway from Kent.
Service good. All staff friendly and helpful.
Starters and sweets good. Menu the same for the 5 nights.
Room OK with 4 poster and roll top bath. Clean but rather dark
Car park rather a squeeze although CCTV monitored
The last night/breakfast (Fri/Sat) was spoiled by a large group of four families with uncontrollable children! However the week was quiet from Mon - Thurs which would be a good time to visit for a quieter break!
We loved it here.
Had a week here in Feb. Absolutely felt like home from home. Friendly staff, clean rooms, delightful meals and lovely ambiance. Clients all very relaxed and cheerful. Coming back in July for 11 days. Cant wait.
Well situated and reasonably priced, however we arrived in arctic temperature to find the window in our room open and the heating off, the mattress we had was lumpy and old and gave us both a bad back, the 4 poster bed was a joke, the furniture in our room and about the hotel looked like it had been fished out of a skip, shower hose completely broken, no hairdryer as advertised, we where given one by reception that failed to work, everywhere evidence of poor maintenance especially the "leisure centre", the few people I talked to where disappointed too, and there was a general air of despondancy about the guests, we stayed for 2 nights, I pitty anyone from the States who is booked in longer, the resteraunt food was acceptable and the staff charming and professional, although it is totally lacking in ambiance, I can't believe this place gets any repeat visitors, it certainly has potential though, if profits where ever used to bring it up to scratch.
Had a very cozy weekend here. Good food, plenty of hot water and very comfortable bedroom! The only dissapointment was having to check out by 1030 in the morning.
Great food, but disappointing overall
Let's start with the positive. The food at the Crown & Cushion is the best I have ever had in a hotel. We had a special Dinner + B&B rate of £39.50pppn - the menu cost of dinner alone was £28 for 3 courses - so this was a bargain.
Apart from this, everything else was disappointing. The service in the dining room was patchy - really excellent waiters one night, but terrible service the next (had to ask for water 3 times, took ages for food to arrive, apparently no organisation).
But it was our room(s) that really upset us - a stream of niggly problems. The room we got on the first night (no. 14) was good, until we went to bed - possibly the worst bed I have ever slept on. The mattress was basically too old and should have been thrown out years ago (it had "the hotel mattress for the 1980s" emblazoned on it, and had several holes in it). To be fair, they swapped us to another room for the next 2 nights with the minimum of fuss.
However there were several problems with this room as well. There was no remote control for the TV (and the buttons on the front didn't work) and when we got one their was no reception. We asked for a new aerial but they never even called us back. They forgot to give us a fob to operate the heating, and once we got one, one of the radiators had a loose connection so only worked intermittently. There were lights not working, they only left us one bath towel and water dripped from the bathroom fan (which didn't work anyway) on our last night.
So in summary, the food is excellent, the service (dining room and reception) is patchy and the rooms are simply not up to standard.
They don't ask for feedback on your stay, so little chance of improvement......unless they read this!
TripAdvisor Reviews Crown and Cushion Hotel Chipping Norton
Travel Blogs from Chipping Norton
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... pre-pre-New Years Eve tipple.
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