BEST WESTERN Ambleside Salutation Hotel
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Historical Traveler Reviews BEST WESTERN Ambleside Salutation Hotel
Second stay within the last few months. Echo comments in other posts in that the staff deserve special mention. Without exception found all staff very friendly.
Pool area an excellent addition. Having stayed in family room overlooking Lake Road with no noticable traffic noise. Excellent breakfast. Looking forward to staying again.
Just returned from a birthday weekend at this hotel. The hotel is spotless from the rooms to the public and eating areas. We had upgraded to a club room, we staid in the Fairfield suite which was wonderful. We had excellent views, our own balcony, relaxing jacuzzi and bathrobes /slippers which were very welcome.
The breakfasts are great, lots of choice and beautifully served by very helpful staff.
The spa area was great,Very relaxing and it's lovely having towels provided.
We would definitely visit here again.
Home from home
How anybody can criticise the service at this hotel is beyond me. The staff (particularly Anna) are the friendliest and most helpful I've ever come across. It should be kept in mind that this is a small hotel and the staff operate reception, bookings, the bar and serve the meals so they are busy. However, they still find time to make you feel welcome. The last time we were there they were (Valentines weekend) they were even ringing round local restaurants trying to get a last minute booking for a guest. Considering they have their own restaurant to fill I'd say that's excellent service!
The hotel is currently coming to the end of quite a lengthy period of refurbishment and has had substantial investment. It now has a pool and most of the rooms have been updated. We've been staying there for a good number of years now and have never stayed in a room that was dirty or tatty. The club rooms are the nicest (but you do have to pay a little extra) as they are slightly larger, have jacuzzi baths and great views over the fells (or are in the cosy lodge beside Stock Ghyll). The food is excellent, both at breakfast and in the bar.
Of all the places we have been, the Sally is the place we always go back to. It's like our second home as we're always made to feel welcome and we love the Lake District.
Noisy, rundown and overpriced
The room we were allocated on arrival was tiny, overheated and in exceptionally poor condition, with mouldy sealant round the bath and illfitting doors. After an appalling night (tha majority of rooms in the hotel overlook Lake Road, which has heavy traffic all night and the hotel hosts a lot of functions at weekends), I complained and was upgraded to a club room in Stock Ghyll Lodge. The Lodge is a misnomer as it is located over shops across the carpark from the hotel itself. This room, which cost an additional £20 per night, was nothing special, simply of the standard I would expect from a hotel of this calibre. The only areas I can comment positively on are the pool and spa area, the central location of the hotel and the breakfasts, which were excellent. However I would not recommend this hotel or stay here again.
Some, but not the majority, of the rooms do overlook Lake Road, but there is very little traffic through the night and as all the windows are double glazed there is very little noise. The hotel hosts a very limited number of functions throughout the year and these are usually around Christmas time.
A mixed bag - Frustrations v Expectations
A trip to the Lakes is one of life's highlights.
The downside is that the businesses that are there to 'serve' you know that they don't have to try too hard; people will still come in droves.
The Salutation is certainly no exception to this rule.
The hotel ticks all the right boxes for location, cleanliness and the room was excellent (we stayed in a club room) but the service levels are almost comical and severely outdated.
An example was when I was trying to find some water to drink at 23:35.
There are no staff on duty after 23:30 - this made me seriously concerned about security!
A sign on reception invites you to ring a number for information, I rang it and was very rudely spoken to, "If you read the sign properly..SIR, it says that this number is for emergencies only - like fire, ask for water tomorrow."
It didn't say that, the sign said "For information."
There were all sorts of odd examples in our three night stay - and we were only in the hotel for a very short period of time:
Returning from 8 hours fell walking, my wife and I passed 5 staff chatting at reception - I called down 2 minutes later and the phone wasn't answered for over 12 rings, I asked if we could have some glasses, "Yes - get those from the bar".
Obviously they don't do room service!
But it's that lack of care which is so apparent, "I will do the bare minimum that I can get away with" and a work to rule attitude.
The 'almost' disrespect shown by the staff and lack of general courteousness is formidable, but if you are willing to put up with this - it's an ok place to stay!
Excellent FIRST visit
From the moment we arrived at the Salutation to the moment we left an excellent time was had at this hotel. Easy parking, un-obtrusive helpful staff from the receptionist to the waiters at breakfast, the fantastic (if not a little to filling!!!) breakfast, the spotlessly clean bedroom and the peace and tranquillity of the bar. I think the only grumble would be the lack of local ales in the bar, but hey not everything can be perfect ! We didn't eat evening meals due to plenty of choice in Ambleside but if the breakfast was anything to go by the food served up would be of a high standard. The Glass House and Lucy 4s in the village are two places highly recommended for places to eat. We would recommend a stay at this hotel and if you do we hope you enjoy it as much as us.
This is a nice hotel the bedrooms are ok - our bathroom was a little old. Go for a club room or a room on the front. Breakfasts are adequate. I did eat here but wouldnt recommend it as there are so many lovely places to eat in the centre. Location & parking are fantastic - no need to use the car - walks and ambleside village on the doorstep. The lack of a lift does impede if you have breathing or leg troubles! The lounge is very comfortable and relaxed - staff dont make you feel hurried.
Another enjoyable stay
I have just returned from my second enjoyable stay at this hotel. The hotel staff are very helpful, and was good to see a few familiar faces from my first stay two years ago.
The rooms are very clean and comfortable, my room had french windows leading to a balcony with table and chairs which looked over the street. The hotel has a small gym with jacuzzi and sauna and later this year will have a new swimming pool.
The breakfast's are very tasty and the service is prompt. I have not eaten in the hotel in the evening as there are so many pubs and restaurants in the town.
The hotel car park is free to residents which is a bonus in Ambleside, where it is usually difficult to get anywhere to park at all.
As stated in the previous review, the only downside is the lack of a lift, which would make the hotel unsuitable for anyone with walking difficulties.
I stayed here 3 nights recently. All staff was very friendly and helpful. The room, especially the bathroom was spotless on arrival and upon my return each day. It is very obvious that this is a very well managed hotel. It's location right in the center of town is a plus--lots of shops, restaurants, pubs, etc literally on the doorstep. Food in the hotel was also excellent. I would most definately recommend. Only downside was lack of a lift.
TripAdvisor Reviews BEST WESTERN Ambleside Salutation Hotel
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