Best Value Inn And Suites Silicon Valley Mountain View

At the Best Value Inn, we strive to ensure that every guest has a positive experience. As anyone can discern from reading our reviews, our staff is our strongest asset. We believe in going above and beyond our call of duty to help guests with any needs they may have. We make every effort to be helpful and friendly in all situations.



We regret that this guest had a negative experience with our hotel. We take all comments, positive and negative, to heart and continue to strive to improve our hotel. We would like to comment on the specific concerns that this guest mentioned in her review.



1) Decor and ambience- We are currently in the process of renovating this hotel and have hired a designer to change the look and feel. While the current decor is not spectacular, we can assure you that we keep exceptionally clean rooms in complete working order and offer a great deal of value for the rates that we charge. We offer all the amenities of a full service hotel including a fully cooked made-to-order breakfast at aboslutely no extra charge.



2) Cleanliness of the rooms- Our housekeeping staff is extensively trained at cleaning hotel rooms in a safe and sanitary manner. We maintain a zero tolerance policy in these types of situations. We take every but of constructive criticism seriously and responded to this guest's concerns by completely replacing the shower curtain in that room despite not finding any evidence of blood on it. We acknowledge that the guest may have taken care of the problem prior to our housekeeping staff getting into the room the following morning. Nonetheless, we understand the seriousness of that complaint and acted swiftly as a result. Additionally it should be noted that we do have a full time maintenance person at this hotel and have never had any major maintenance issues in the past.



3) Noise levels in the room- Unfortunately, there are times when guests are overly rambunctious and make noise that disturbs their neighbors. However, in this case our staff made every attempt to locate the problem and solve it. The room above this guest was rented to a couple who were sound asleep when our staff member contacted them. Our staff member went with the guest into her room to hear for himself. He spent fifteen minutes in the room and heard nothing. Subsequently, after failing to find the root of the problem, our staff member offered to upgrade the guest and move her to a new room. The guest declined to be moved. Once again, we take all criticism to heart and worked hard to determine the nature of the guest's compaint. In this case despite not hearing any noise himself, our staff member nonetheless offered to upgrade the guest and move them free of charge. As the guest noted in her complaint, this was an "out of the ordinary" circumstance. Our hotel is set back off of the El Camino and is generally a very peaceful environment.



At the Best Value Inn & Suites, we strive to continually evaluate our hotel and improve it based on your suggestions. Like any other complaint, this one was taken to heart and we have worked to resolve any issues that came up. I would invite this guest to call the hotel directly and ask for me, Bimal, to personally discuss her experience so that we can win her back as a customer.



Thank you.



Best Value Inn Management