City Hotel Portus

Address: Uus-Sadama 23, Tallinn, 10120, Estonia | 3 star hotel
 
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Location

This 3 star hotel, located on Uus-Sadama 23, Tallinn, is near Estonian Open Air Museum, Tallinn Song Festival Grounds, Estonian Maritime Museum (Meremuuseum), and State History Museum.
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    TravelPod Member ReviewsCity Hotel Portus Tallinn

    Reviewed by barbara9909

    Poor customer service

    Reviewed Jul 2, 2014
    by (12 reviews) Livonia , United States Flag of United States

    I booked to stay at the City Hotel Portus twice (my first two nights in Tallinn and then, my last 2). I went for a few days to Saaremaa Island in between. I selected this hotel based on the price and also it had received good reviews overall.

    The rooms are not bad and breakfast is included in the room rate. It's about a 20 minute walk from near the D terminal to the Old City but this also is ok as I like walking.

    My problems really began on the day I checked out of the hotel to go to Saaremaa. I was flying to Saaremaa and needed to take a taxi to the airport. On arrival this had cost me about 7 euros. I asked the hotel to call me a cab which they did. I waited and they told me the cab was outside. I went outside and the cab had arrived. I got in. About half way to the airport I noticed the meter on the cab said 22 euros! I questioned the driver in complete shock. This was his rate. Apparently different companies have quite different rates. Clearly this company "Taxi and Transport" preyed on naive tourists such as myself. But I also wonder why the hotel would use this company? I had trusted the hotel to look out for me as a guest and they had not.

    When I returned to the hotel 3 days later I found that even though I had a booking there, they didn't have any room for me. Again imagine the shock of this when you arrive. I asked where I was supposed to go and they indicated the name of another hotel "Hotel Shnelli" which is about 15 minutes away near the train station. I knew nothing about this other hotel and was unhappy that my reservations could just be changed with consulting me.

    They did pay for a taxi to take me to the new hotel and I noticed they didn't call the Taxi and Transport company! I asked the hotel clerk to call the new hotel to confirm that I had a reservation there and he didn't want to at first. I had to insist and he begrudgingly phoned. The hotel staff at City Hotel Portus certainly are not looking out for their guests! I would never stay at this hotel again!

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    TripAdvisor Reviews City Hotel Portus Tallinn

    3.50 of 5 stars Very Good
     

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