City Hotel Portus

Address: Uus-Sadama 23, Tallinn, 10120, Estonia | 3 star hotel
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This 3 star hotel, located on Uus-Sadama 23, Tallinn, is near Estonian Open Air Museum, Tallinn Song Festival Grounds, Estonian Maritime Museum (Meremuuseum), and State History Museum.
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      TravelPod Member ReviewsCity Hotel Portus Tallinn

      Reviewed by barbara9909

      Poor customer service

      Reviewed Jul 2, 2014
      by (12 reviews) Livonia , United States Flag of United States

      I booked to stay at the City Hotel Portus twice (my first two nights in Tallinn and then, my last 2). I went for a few days to Saaremaa Island in between. I selected this hotel based on the price and also it had received good reviews overall.

      The rooms are not bad and breakfast is included in the room rate. It's about a 20 minute walk from near the D terminal to the Old City but this also is ok as I like walking.

      My problems really began on the day I checked out of the hotel to go to Saaremaa. I was flying to Saaremaa and needed to take a taxi to the airport. On arrival this had cost me about 7 euros. I asked the hotel to call me a cab which they did. I waited and they told me the cab was outside. I went outside and the cab had arrived. I got in. About half way to the airport I noticed the meter on the cab said 22 euros! I questioned the driver in complete shock. This was his rate. Apparently different companies have quite different rates. Clearly this company "Taxi and Transport" preyed on naive tourists such as myself. But I also wonder why the hotel would use this company? I had trusted the hotel to look out for me as a guest and they had not.

      When I returned to the hotel 3 days later I found that even though I had a booking there, they didn't have any room for me. Again imagine the shock of this when you arrive. I asked where I was supposed to go and they indicated the name of another hotel "Hotel Shnelli" which is about 15 minutes away near the train station. I knew nothing about this other hotel and was unhappy that my reservations could just be changed with consulting me.

      They did pay for a taxi to take me to the new hotel and I noticed they didn't call the Taxi and Transport company! I asked the hotel clerk to call the new hotel to confirm that I had a reservation there and he didn't want to at first. I had to insist and he begrudgingly phoned. The hotel staff at City Hotel Portus certainly are not looking out for their guests! I would never stay at this hotel again!

      This review is the subjective opinion of a TravelPod member and not of

      TripAdvisor Reviews City Hotel Portus Tallinn

      3.50 of 5 stars Very Good

      Travel Blogs from Tallinn

      Lovely and charming medieval Tallinn

      A travel blog entry by barbara9909 on Jul 02, 2014

      120 photos

      July 2 - 3, 2014 - Tallinn, Estonia:
      July 2, 2014
      This morning I had a later start than hoped for due to my late arrival from London the night before. I set out from my hotel near the ferry terminal and walked about 20 minutes into the Old Town which is ringed by it's Medieval city walls. I walked into the first gate I saw which was in the …


      A travel blog entry by blaurin on Aug 13, 2014

      3 photos

      ... they had soups on the menu, so he had a chicken and dumpling soup for dessert! We need to catch the coach to Riga tomorrow after breakfast. This hotel has breakfast included and it is pretty lush. I love the little pancakes with plum jam! I have been more than happy with Hotel St Barbara. It is very comfortable, and while it is out of the Old Town, it is a very short walk through the tunnel and it is much easier for taxis to get to and ...

      Day 21 - St Petersburg to Tallinn, Estonia

      A travel blog entry by emilyjms on Jul 23, 2013

      5 photos

      Today was an interesting one. It started in the middle of the night when I woke in our hostel to what sounded like a bloke choking a pit bull terrier which was then gasping like crazy for its next breath. It turned out to be the guy sleeping underneath me. After convincing myself not to look at the time and deciding it was impossible to sleep I got up to get some earplugs and realised the whole room was wide eyed & not impressed. Em was incredibly excited when she got some earplugs ...

      Tallinn to St Petersburg

      A travel blog entry by hughieanddoris on Jun 06, 2013

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      ... the streets not far from the hotel and had tea where we could people watch and where we had been told one of the waitresses spoke English.

      First impressions are that it's hard to make anything of the menus, shop signs etc. In the other cities, among all the other translations it was usual to find English or something that would give you a clue, but not here. The ...


      A travel blog entry by jolotravelling on May 02, 2013

      33 photos

      ... cute rooms and tasty breakfast), amazing food (check out my two restaurant recommendations: Rataskaevu16 & Von Krahli Aed, both on tripadvisor: top-notch food!)

      Other than Tallinn, the close-by Lahemaa National park is the perfect day trip by car. Just drive around, hopefully under the same amazing sun we enjoyed) to see:
      - Kasmu peninsula, with the giant boulders left behind by ...