City Hotel Portus

Uus-Sadama 23, Tallinn, 10120, Estonia | 3 star hotel
Searching for availability...
*Prices above are provided by partners for one room, double occupancy and do not include all taxes and fees. Please see our partners for full details.
 

How has this hotel rated in the past?

  What's this?
Discover trends in hotel experiences based on real traveler reviews and ratings. Mouse over circles to see what some travelers had to say.

Location

This 3 star hotel, located on Uus-Sadama 23, Tallinn, is near Estonian Open Air Museum, Tallinn Song Festival Grounds, Estonian Maritime Museum (Meremuuseum), and State History Museum.
Map this hotel

Amenities

       

    TravelPod Member ReviewsCity Hotel Portus Tallinn

    Reviewed by barbara9909

    Poor customer service

    Reviewed Jul 2, 2014
    by (12 reviews) Livonia , United States Flag of United States

    I booked to stay at the City Hotel Portus twice (my first two nights in Tallinn and then, my last 2). I went for a few days to Saaremaa Island in between. I selected this hotel based on the price and also it had received good reviews overall.

    The rooms are not bad and breakfast is included in the room rate. It's about a 20 minute walk from near the D terminal to the Old City but this also is ok as I like walking.

    My problems really began on the day I checked out of the hotel to go to Saaremaa. I was flying to Saaremaa and needed to take a taxi to the airport. On arrival this had cost me about 7 euros. I asked the hotel to call me a cab which they did. I waited and they told me the cab was outside. I went outside and the cab had arrived. I got in. About half way to the airport I noticed the meter on the cab said 22 euros! I questioned the driver in complete shock. This was his rate. Apparently different companies have quite different rates. Clearly this company "Taxi and Transport" preyed on naive tourists such as myself. But I also wonder why the hotel would use this company? I had trusted the hotel to look out for me as a guest and they had not.

    When I returned to the hotel 3 days later I found that even though I had a booking there, they didn't have any room for me. Again imagine the shock of this when you arrive. I asked where I was supposed to go and they indicated the name of another hotel "Hotel Shnelli" which is about 15 minutes away near the train station. I knew nothing about this other hotel and was unhappy that my reservations could just be changed with consulting me.

    They did pay for a taxi to take me to the new hotel and I noticed they didn't call the Taxi and Transport company! I asked the hotel clerk to call the new hotel to confirm that I had a reservation there and he didn't want to at first. I had to insist and he begrudgingly phoned. The hotel staff at City Hotel Portus certainly are not looking out for their guests! I would never stay at this hotel again!

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    TripAdvisor Reviews City Hotel Portus Tallinn

    3.50 of 5 stars Very Good
     

    Travel Blogs from Tallinn

    Lovely and charming medieval Tallinn

    A travel blog entry by barbara9909 on Jul 02, 2014

    120 photos

    July 2 - 3, 2014 - Tallinn, Estonia:
    July 2, 2014
    This morning I had a later start than hoped for due to my late arrival from London the night before. I set out from my hotel near the ferry terminal and walked about 20 minutes into the Old Town which is ringed by it's Medieval city walls. I walked into the first gate I saw which was in the …

    Tallin day 2

    A travel blog entry by haydos2014 on Jul 07, 2014

    10 photos

    ... bars into every available space and each restaurant has squawkers out the front who approach every passing tourist to enter their restaurant or bar. What is the weird is that you enter and are forgotten about. The staff look miserable and unless your catch their eye, you can end up waiting to be served. I also found it amusing that the other squawkers would watch you finish a meal and a drink and then leave that ...

    Sink your talons into Estonia...

    A travel blog entry by zerah on Sep 16, 2013

    1 comment

    ... waxing moon rising over the old buildings, it was a special little moment.
    I shared a room with the only non Aussie on the trip, Canadian Margaret, Peggy we call her. She 62, snores and doesn't shut up but she's full of info and stories so its quite entertaining.
    On the 16th we all met up to go out for pancakes and in the chill morning, once we finally found the place, it was closed off until 11. So we ended finding the closest ...

    60 Tallinn

    A travel blog entry by richard.wolters on Jun 19, 2013

    11 photos

    ... city of Tallinn) they were soon invaded by the Danes which stayed for many hundreds of years. A small city was established and when they became prosperous they were invaded by the Swedes after which the Danes took over again. The next invaders where the Germans. Then in the Russions in the early 1920's followed again by the Germans in 1940 and again by the Russian in 1945.

    When the Russian invaded in the 1920’s they ...

    “Dry, Dry, Dry”

    A travel blog entry by mergatroid on Sep 21, 2012

    18 photos

    ... cobbled streets and numerous old buildings. I enjoyed my time in Russia but it was nice to be in a city moving at a slower pace.

    A few of us were considering doing an optional tour the next day in the Bastion Tunnels, which run under the old town and date from medieval times. Sara pointed us in the direction were we would find the place to book the tour while she and a couple of others stopped for coffee. Those of us in search of the ...