Excellent Stay

Stayed last weekend with my wife and two boys aged seven and four in a lovely family room.

Swimming pool and Jacuzzi, steam room were a bonus.

Breakfast was buffet style with everything you could imagine.

Hotel is only 25 mins from Alton Towers.

Retail park opposite with all the usual shops, Pizza Hut, Multiplex Cinema, and a Toby Carvery Pub/Restaraunt.

Highly Recommended.

Top hotel

we booked this hotel due to it being only half an hour from alton towers. we were very pleased w ith the standards of this hotel. excellent food, room size and standard. leisure facilities excellent. a top hotel in a good location. excellent shopping centre only five minutes from the hotel.

be aware that if you travel to this hotel via the m6 it gets very busy and often looks more like a car park than a motorway. hotel offers dicounted tickets for alton towers.

Nice room and friendly staff

We stayed at Moat House two nights at end of June, and had a very pleasant stay. We were given a family room (2 adults, 1 teenager, 1 child), and it was clean, towels for everyone, sufficient size and at a good price. The staff were helpful and nice, and the room was well made up every morning. Breakfast was more than plenty. Tried dinner one evening, opted for a chinese (Dragon) in the city the next evening. The hotel lies 15-20 min walk from city centre, but there is a bus line stopping right outside the hotel every 20 min. A big shopping area is 5 min from the hotel, and there is only a short walk down to the canal and a nice place outside for something to drink or eat. The kids tried the pool, but it can be a little bit crowded after office hours (part of a healt club). We will choose this hotel again if we are going back to Stoke for another visit.

Nice staff

We stayed here July3-5th. The hotel staff could not have been nicer. The hotel was clean and well staffed. We never heard any noise.

The one downside was that there had been a severe t-storm on Sunday that had fried the electrical panel for the AC. It cooled down plenty at night and during the day when we were hot the staff brought up fans.

Avoid

The bottom line here is that this hotel is not adding any value that you won't find at a Travel Inn and you need a car to get to both, so why pay the extra?

The room was clean - just like at a Travel Inn.

Unlike a low-cost hotel, this property does offer a pool and gym. Sadly, the wet area, particularly the male changing areas, are unsanitary.

Similarly, this place also has a restaurant, which you're unlikely to find at one of the cheaper alternatives. Like the pool, the restaurant is worse the useless; the food was dreadful and very expensive.

What really sets this place apart though is the staff - they're worse than useless. In the gym, three staff sat around chatting in the reception area for the full 30 minutes I was in the pool, ignoring the filthy state of the enitre facility. In the restaurant, we were served by someone who was very enthusiastic but was cleary new and was being given no support or help from the other staff who just watched him struggle.

At 5am, someone roused us from bed to deliver an ironing board that we hadn't ordered. The reception staff were plain surly and the whole lobby area is made unbearable by loud piped rock music. I was going to complain as I checked-out, particularly in regard to our unscheduled 5am wake-up call, but was never given the chance. The receptionist that processed my bill did her best to ignore me as she extracted cash from my wallet.

It's just not worth it. Save youself a fortune and find a Travel Inn or a Travelodge nearby and a decent restaurant to eat in. Just disgraceful for the money. The notion that this is a four-star hotel... lunacy.

Well Run

We stayed on Saturday 25/03/06, just for one night. Myself, partner and 12 yearold daughter.( I work in a Hotel!)

Reception was well staffed, and as we arrived earlier than check in time, receptionist checked on the computer to see if the room was ready, which it was. We were on the 1st floor, Room 108. Room had a double & single, which i found unusual, but plesantly surprised as that was perfect for the 3 of us! was very clean, well stocked with towels, and extra pillows in the wardrobe. (Housekeepers deserve a gold medal,in fact all the staff do, as this Hotel has more than 100 bedrooms!!)

We went out shopping in the afternoon, When we returned daughter went in the pool, and I went for a sauna, facilities were superb! Breakfast was a feast with pastries, pancakes, hot buffet, cereals, and fresh fruit. Can't wait to return!

Great Time

We stayed at the Moet House as we were visiting Alton towers. There were two families, the hotel gave us rooms right over the corridor to each other. the rooms were lovely and big, very, very clean with bunk beds for the children. we had television and tea and coffee facilities, the bathroom was big and again spotless. we had breakfast included and we could not fault anything everything was very good with an excellent choice. There was also a soft play area for the little ones. We also used the pool which the children loved. we would without a doubt gave it a great rating and would use it again.

Loved the rooms and food

My wife,my two boys[aged 5 nad 4 years] stayed here for 2 nights and had an absolutely lovely time.The staff were friendly,the food was excellent and the room was comfortable.The hotel has good parking facilities.We were pleasantly surprised that the price included a free dinner on the first night.I only have one regret and that is that we had not booked a longer stay.However we shall definitely return and probably stay for a month.

Recommended hotel

We are a family of four and stayed here in early July 2005 for two nights. We shared a large, comfortable room that was clean and well appointed. Breakfast was fine and the evening meal (part of the deal) was more than adequate, with an excellent choice of main course, etc. Staff were all really friendly and went out of their way to help. The one downside for us was the swimming pool, located in the adjacent health club; give this pool a miss, no matter how tempted you are! When we visited, it was filthy; a regular club member told us it was always like that, but maybe she just didn't like hotel guests sharing the facilities! All in all, highly recommended for its great location, near to Alton Towers, etc, and shop around for some great multi-night deals!

Basic hotel

Our family stayed at this hotel for 2 nights in June 2004. This is an average hotel. This was a newer hotel and we chose it for the pool and that we could get a room with 2 double beds. one for my husband and myself and one for our 13 year old daughter. We were not told when we booked this hotel that the pool is located in a health club, which is downstairs, and does not allow children after 7:00 pm. Luckily there was not very many people staying during the week and we were allowed to swim after 7:00 pm. The other misleading statement when you book on-line was that they had Laundry facilities available. They would send your laundry out for a fee. you could not do them yourself. The rooms were comfortable and the location was close to a McDonald's. The breakfast buffet had nice selections, with hot items. This place was close to the highways, which meant it was easy for us to get to the potteries.