Best Western Plus Denver International Airport Inn & Suites
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How has this hotel rated in the past?
- Continental Breakfast
- Shuttle bus service
- Free High-Speed Internet
- Swimming pool
- Fitness/Health center
- Wheelchair accessibility
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TravelPod Member ReviewsBest Western Plus Denver International Airport Inn & Suites
Sorry to say this hotel has been a nightmare. We have been here since dec. 23rd and since we have been here the hot tub has been broke and it was dirty , the pool room was so cold I couldn't let the kids swim the two outside doors that lead into the pool room were covered with a thick, thick layer of frost on the inside and their was never any towels in their on the shelf:( the free breakfast was ok at best and they are supposed to run it from 6am to 10 am and you are lucky if by 7 everything is out and they have closed it at 9:15 more than once and keep changing the time. Everyday we went to breakfast people were waiting for the food to be taken out and most days their was no fresh fruit as there website claims. People did not seem happy and I saw a few leave because they got sick of waiting and their was a lot of complaining from the guests. The dryers all had cracked windows and drying our laundry was a challenge, when I brought it to their attention the front desk lady shrugged her shoulders and walked away.Talked to manager he was not really helpful after arguing and lying to us he offered a 1 night stay refund (we were here 9 days). The overall cleanliness was ok they did just the bare necessities to make it look presentable. The staff at the front desk was hit or miss their was a nice lady during the day but one of the night ladies was less than friendly and rude(not only to me but a nice elderly lady who was checking in and was asking some questions).The room was nice sized with two queen beds and a pull out couch so it accommodated all 6 of us well with a mini fridge and microwave, flat screen tv and a small table and two chairs. The housekeeping staff seemed really nice and were helpful.We called the corporate office and the lady who I talked to was very rude also, no help what so ever. The shuttle drivers were very nice and helped Rick from his wheelchair into the van but I wish they would have had it accessible for disabled passengers.Overall I can say I would never stay here again very disappointed. I just went down to the lobby to set up shuttle pick up time for tomorrow morning and the gentleman told me "come back later when someone prints out a new sheet I am busy" and the lady beside me (6:45 am) was trying to get him to tell her when her shuttle would be their it was supposed to pick her up at 6:30 am and still wasn't there she was worried she wouldn't make her flight and he told her "sit down it would be their when it got their"
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
TripAdvisor Reviews Best Western Plus Denver International Airport Inn & Suites
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