Bertrams Guldsmeden - Copenhagen
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Historical Traveler Reviews Bertrams Guldsmeden - Copenhagen
Not the boutique hotel type
The staff were friendly and it wasnt their fault that it was over 100degrees.But I guess I'm not into boutique hotels with small bedrooms and even smaller bathrooms. I'm sure that when it is not so hot it is fine if you are just passing through for a night and you dont have much luggage.We were away for 2 months and had 2 suitcases and 2 pieces of hand luggage so it didnt fit in the lift with 2 people.
The hotel is right next to a bus stop so convenient to go into the city on an oslo pass or it is a 20 - 30 minute walk to the gardens.
As I said the staff are friendly and they did get a fan for us since we couldn't have the windows open at night due to the traffic noise. Try to get a room overlooking the courtyard, they look a bit bigger, have a tiny balcony and would be quieter. Unfortunetly Robbie Williams was in town so we couldnt get a room change.
Wonderful stay for family of 4
Three nights at this hotel, if only they could all be like this! We arrived very late on the friday night due to delays at heathrow, all the resturants were closed and we had two very tired and hungry children. Fortunatley we travel with some of our own supplies as our yonger daughter is a coeliac. The staff at the hotel where more than helpful letting us use their fantastic kitchen to cook a late dinner and as we needed. Our room was on the 3rd floor (plan well before leaving, reducing the trips up and down) very cosy with a partitioned wall betwen us and the girls double fold out bed. Room very clean and light, bed very comfy, which is a plus after walking all day, facing the garden being extra quiet. Loved the organic creams, bath soap and shampoos! Treat. Breakfast was a pleasure each morning, heaps for the girls, and organic! gotta love that in a hotel. The hotel was booked out when we stayed ( not sure where everyone was) breakfast came alive around 9, staff quick to refill when brought to their attention.
Location is along a main street away from the centre, nice to be away from the crowds (however small) Bus 6A stops right out the front taking you straight into Tivioli and town, other buses easy to work out and get around. We hired bikes from the Rent-A-Bike shop at the back of Central Station...be wary they only onpen till 1pm Sat and close Sundays. We hired on the monday, heaps of options for all kids ages, great way of getting around, across the city and sights (little mermaid), easy and quick, you can hire them for days at a time, no longer needing the bus, probably quicker too!
Neighbourhood behind the hotel has some great little cafes, Sticks and Sushi had great fun food, especially for kids..not cheap but nothing is here we found out. Some of the shops along Istedgade street were a little explecit, felt safe, just look the other way! Tivioli was a great way to spend a few hours in the morning then at night with the lights..our girls loved it, getting great value from the multiride pass as most of the younger rides require an adult to go on with them, which is understandable as they seem a little too fast at times. Great hotel, worth the stay.
Cosy, chic and an outstanding breakfast
A terrific discovery! My wife and I had just one night to stay in Copenhagen and we were looking for something relaxing and little funky where we could enjoy a break from the kids! Bertrams definitely lived up to the website and TripAdvisor reviews - it's an excellent little hotel.
The area: Vesterbro is becoming gentrified but remains quite scruffy and Bertrams is right on Vesterbrogade - the main road running west out of the city centre from Central Station/Tivoli. Don't let it put you off - Bertrams has a quite courtyard garden and after London, Paris etc. even a busy street in CPH is not too noisy.
Our room 109 overlooked the courtyard. Lovely, very comfortable four-poster bed; good, powerful, hot shower although no bath (some rooms have baths) and posh shampoo, body wash, body lotions etc.
Another highlight was the superb breakfast - a really generous spread laid out on a lovely oak topped counter in the open plan dining room and kitchen. Bertrams is next door to an organic bakery called Emmerys (they have another branch nearer the station) and the bread was top notch - a really moist rye and a sourdough white, fresh and delicious croissants plus all the usual fruit salad, eggs, hams, salamis, cheeses, good coffee and orange juice you can squeeze yourself. Fill up on this and you won't need to eat lunch.
Staff were young and friendly and the place has a family run feel. Definitely not a naff, trying-too-hard 'boutique' hotel but it does have a special twist.
A few other tips:
1. if you're walking there from Central Station and not in a hurry it's slightly nicer to walk down Istedgade which has some cool bars and interesting shops than Vesterbrogade. You'll need to turn off Istedgade and head north to rejoin Vesterbrogade. Look on the map. The bus takes 3 or 4 minutes from the station if you're tired.
2. If you want to eat in the area we can recommend Carlton (one of several cafe restaurants with plenty of tables outside) on Halmtorvet about 15 mins walk from the hotel to the south west of Central Station area, also nice via Istedgade.
3. There's a lovely design shop selling furniture, jewellry and ceramics about 200metres further west of hotel called Design Zoo.
Very disappointed. Needs new management.
I am a frequent traveller and I have come to expect certain qualities and features from a 4-star hotel: for example, good service and cleanliness are just as important as an attractive décor.
The Bertrams Gulsmeden Hotel falls short of the most basic expectations for a hotel of this class within its price range. We paid about 1600 danish kroner per night, which is close to the maximum posted at the back of the rooms' doors.
First, the good: the rooms and central staircase are beautiful. All the finishes are tasteful and of high quality. Parquet flooring, mouldings and Persian rugs give the hotel a cosy and residential atmosphere. Some rooms have balconies large enough to fit two comfortable chairs. The garden is also quite a lovely addition in the centre of Copenhagen. And although the hotel is not located immediately adjacent to tourist attractions, bus 6A will whisk you there in an instant. Finally, the breakfast buffet is composed of quality ingredients and served in an attractively designed room with an open-concept kitchen.
Then, the bad: service in this hotel is an utter and complete joke. So bad that I felt like I was on candid camera at times.
1. Checkin: we dropped our luggage in the morning and were told that the room would be ready at 3 o'clock. At 3 o'clock, we were told to wait 20 minutes. Fast forward to 4 o'clock when we were finally able to access our rooms. Not a word of apology or offer of a drink. Other guests were offered complimentary drinks, but we were not, making the wait all the more infuriating.
2. The Cinderellas: the entire hotel is cleaned by 3 or 4 Eastern European teenagers who seem to work every day from dawn to late at night. Witnessing the manager asking them loudly "DO YOU HAVE ANY ROOMS FOR ME YET?" was both embarrassing and inappropriate.
3. Cleanliness: the Cinderellas cannot keep up with the work to be done. The rooms and particularly the bathrooms were not as clean as they should have been. For example, hairs were left behind the door: the cleaners had simply cleaned the bathroom floor with the door open.
4. Tardiness: day 2, rooms had not been cleaned by 5:15. Day 3, one of our two rooms had not been cleaned by 5:15 and a request was made for it to be cleaned as soon as possible. By 7:15, the room had yet to be cleaned.
5. Noise: the hotel overlooks a communal artist studio space with a large courtyard. On Saturday night, pounding music was played until 6 am. Hotel staff was completely indifferent to the guests' concerns. Since the hotel is aware of this space's existence and purpose, it should proactively work with its owners and tenants to minimize noise past a certain hour, warn guests and at the very least not charge their top rate on these nights.
6. Luggage storage: DO NOT LEAVE ANYTHING OF VALUE WITH HOTEL STAFF. Luggage is stored everywhere in common areas and shifts change in the middle of the day, so afternoon staff has no idea of what belongs to whom. The situation was absurd, with bags and suitcases in every nook and cranny, on staircases, in the breakfast room, etc. Perhaps a room should be sacrificied to storage.
7. Breakfast room: the breakfast room is laughingly undersized when the hotel is full, yet the opening hours are very tight. Expect to have to fight to reach food and have crowds bump into you while you sit at your table (communal seating, few tables of 2).
8. Door code. There is a door code, but we were not deemed worthy of knowing it.
9. Wireless access is free but extremely poorly implemented. Expect to have to lift your laptop out the window to get signal (the base stations seem to have been thrown on top of a layer of insulation in the elevator shaft (you can see through the glazed area). On the last day, it stopped working altogether with no apology or concern by staff, or any indication of when it would be repaired.
10. Checkout time. Checkout is 11, but it doesn't matter because by then you just want to run away and check into a real hotel.
All in all a frustrating experience and a complete waste of money.
Stayed in this recently opened hotel for two nights. Upon arrival staff did not greet us and behaved in an unfriendly manner. Seemed very impolite.
The hotel is very new and they were still putting on final touches here and there (lamps, curtains etc.). This caused some irritating noise (hammering, drilling). Were not informed about this when we booked the stay, and it did not live up to our expectations after having seen their website. Also, the photos on this website is from their hotel in Ĺrhus.
The carpet in the room was dirty. No knob for hand towels in the bathroom. Flat screen on the wall not hanging straight and other small things made it seem very "last minute".
Breakfast was lovely but the buffet ran out of different things all the time. Badly refilled.
All in all the hotel did not live up to our expectations and it looked unfinished. We expected a lot more from a brand new 4 star hotel.
NICE, BUT SOME THINGS TO KNOW
I found the Guldmelden to be a clean, comfortable hotel, with very friendly staff and an excellent breakfast. The price was reasonable and it was non-smoking, a big plus for Denmark.
But there are a few heads-up items to be aware of. The hotel is not centrally located - not a huge problem since the bus stops outside and they will lend you a bike - but it is a bit inconvenient, and the neighborhood is functional, not charming as found in the centre. Also inconvenient is that the elevator stops only on half-floors; you must always walk up or down from the lobby and your room -- so if you have a lot of luggage, be in shape! And when I was there, the rooms off the garden had not been cleared for occupancy; the rest all face the very busy main road - so if noise is a concern, be sure the garden rooms are open. None of this kept me from enjoying my stay, but next time I'll at least explore hotel options in the main part of town, which for me was the main reason to visit Copenhagen in the first place.
Like staying with friends
Or rather, at your well-educated, slightly eccentric uncle's summer home.
The staff is invariably friendly. They seem to care about your stay as a relative would.
My room was large, light and airy. A large bed with quirky shell-adorned tassel decorations. Hardwood floors (throughout the hotel). A small bathroom with a broken towel rack.
Public areas are well appointed with teak (?) furniture and oriental carpets. The breakfast room opens into the large open family-style kitchen. I understand dinner can be requested but is not advertised as a restaurant.
The hotel offers (somewhat erratic) wi-fi and, if you left your lap-top at home, they wil loan you one!
Wonderful honeymoon at Bertrams Guldsmeden
Loved this hotel - it had that charming small boutique feel with the excellent front desk services of a bigger, chain hotel. We had a couple of snags with some of the attendants - gave us wrong directions for a bar, told us the hotel had no electrical plug adapters for loan when they did, etc. But in spite of that, everyone was super friendly and tried to be as helpful as possible. The first few nights were rough, as the hotel (as most hotels in the area) did not have A/C. We had a suite which, by European hotel standards, was large. The bathroom was very clean, although they could have used a few more hooks/towel bars. Be warned that the hotel is a bit of a walk from the city center and main tourist shopping/attractions. My husband and I didn't mind - we loved walking around and exploring different parts of the city. Plus, it was probably much quieter at night than the hotels near Tivoli. There is also a bus stop right in front of the hotel, and multiple ride bus tickets are can be bought from the front desk. Everything is quite walkable in Copenhagen, but the city buses are quite efficient and useful when your feet get tired. The complimentary continental breakfast is nothing like the standard toast-cereal-coffee fare you'll get at regular US hotels. Every morning we feasted on fresh squeezed oj, delicious cheeses and cold cuts, several different kinds of bread/pastries, the best soft boiled eggs, and fresh fruit. Our room was on the second floor (which is really the 3rd, since they do not count the street level as a floor) and we only had 2 bags. For those staying on higher floors and/or with lots of luggage, be warned that to reach the elevator, you need to walk up a flight of stairs from the front desk, and it stops "in between" stair landings so you will need to walk up a flight of stairs once the elevator reaches your floor. We really had a lovely time at this hotel, and would not hesitate to stay here again the next time we are in Copenhagen.
A place to feel at home
This boutique hotel is very charming. Its interior has a very personal, scandinavian touch. The rooms are in fact pretty big, and if you get a special rate (I recommend the homepage of the copenhagen tourismboard) you can stay here for very good value. Weaknesses of the hotel are, that in rooms without tube the bathroom is really small. Furthermore the free internet access (wireless) didn't work in my room. Staff is pretty nice. As this hotel is very personal you even have a nice chat with them. This hotel is a very nice contrast to most other anonymous city hotels I have seen before.
Charming hotel in a cool area of Copenhagen
Stayed for one night in this newly opened up hotel. Charming and beautifully decorated mixing Mexican and Danish influences. Good central location in an up and coming area - street is somewhat messy but just north there is beautiful residential areas with restaurants and a great park to run in. Rooms not huge but the ones facing the courtyard have a balcony where two can sit which is great in the summer. Knowledgeable and friendly staff. Superb breakfast buffet with some fun twists and organic food. For a weekend in Copenhagen this is the place to stay - either if you are travelling with your partner and / or with your kids.
TripAdvisor Reviews Bertrams Guldsmeden - Copenhagen
Travel Blogs from Copenhagen
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