Berjaya Times Square Hotel
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TravelPod Member ReviewsBerjaya Times Square Hotel Kuala Lumpur
Great service on arrival with a welcome mocktail while our room was getting the finishing touches.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Berjaya Times Square Hotel Kuala Lumpur
Firstly, my sojourn in the hotel for two days was extremely worthwhile, gratifying and delightful for my family and myself. Our regular visits would bear testimony to that. The supplementary value-added services such as the provision of ironing facilities and the MiTV channels line ups were novel and laudable. The amenities from my perspective are much of a higher competence to other contiguous hotels of its class and ilk. That is certainly an icing on the cake!!
Pen ultimately, I have to mention that I have managed to reserve a room via an 'early bird' booking system. This is albeit the fact that the rooms would be at a premium during this bustling festive season. I am grateful for that too.
At this juncture, I would like to mention too, that my family members and I enjoyed the picturesque sceneries of the mountainous backdrops, the nestled buildings, eye feasting skyscrapers and most illustrious, remarkable and magnificent KL-TWIN TOWERS, Menara Kuala Lumpur immensely. At night, we had a vision of the whole city in a kaleidoscopic and vibrant overview. The labyrinth scopes and arterial roads were very much comprehensive from our 'vantage point'. The cinema watching experience was exhilarating. We watched the Box Office Blockbuster: 'KING KONG'. The sound system were equipped with good acoustics digitally especially when the 'gargantuan hero' of the movie 'ROARS'. It was thrilling!! Kudos To Berjaya Times Square Hotel & Convention Center!!
The services rendered were a league of its own exceptionally. This holiday is very memorable and I am going to share the pleasant especially with my colleagues. We would like to take this opportunity to wish all of you a very Joyous Christmas and a Glorious New Year.
Checked in as a party of three at about 3.30pm. Duty Manager confirmed our tour agent's request for an extra bed. We were assured that the extra bed will be placed in our room very soon.
Unfortunately, our room was not made up at all. Guest Relation Officer offered to have our room changed and we informed her of our need for an extra bed.
Between 10pm and 12am the next day, six phone calls were made to housekeeping and reception. A past midnight trip to the reception counter was also made.
Demanded to speak with Duty Manager at about 12.45am.
Bed arrived at 1.30am.
The worst ever!
When I called the hotel to make the reservation, I specifically informed the woman who took my call that we will be arriving very late in the evening of Dec 7th 05. And she assured us that the hotel will be holding the room for us.
When we arrived around 9.30pm that evening, we were told that our booking had been cancelled and there was no more 'premier suite' available. After about 30 minutes wait, (no explanation what so ever given of why our reservation was cancelled) the front desk staff gave us a smaller room (deluxe suite) located at the west tower, level 42. But when we arrived to the room, it was not yet cleaned. We were getting tired and really, really upset. We had to go back down to the lobby and waited another hour for another room! Our kids were getting crankier by the seconds. It was about 11pm when we were given another room. And they only sent the bellman to inform us (Kamal and another bellman were the only ones who were courteous to us). No apologies from the front desk staffs.
The room A21-09 was terrible. The aircond did not work properly. There was no hot water. And the TV reception was very, very bad plus the TV cabinet was falling apart/broken. Not mentioning many light bulbs needed replacement.
The next morning, we had to call for your newspaper. At 2pm when we returned from the mall, the room was still not cleaned. I had to call twice for the maintenance to fix the TV but they never came. Finally we just gave up!
Checking out was horrible too. The bellman showed up with just a small trolley when we already informed the hotel that we have 7 bags. When we complained, the bellman said that there were no more big trolleys available and that we (the guests) can carry the smaller bags ourselves. We stayed in many, many hotels before but this is the first time we were told to carry our own bags!
The cashier also overcharged us for the premier suite we never got, instead of the deluxe suite given to us. Luckily my husband double checked the bill. Still no apologies given. The customer services were very bad. And that just conclude our horrific stay at Berjaya Times Square Hotel, KL.
This is the worst hotel I have ever stayed in and I find it hard to believe it is a 5-star hotel. Simply disappointing! I have stayed in better 4-star hotels.
The room that we were given was stenched with cigarette smell. The bathroom sink was choked with dirty water and 5 lights were not working. This is after the housekeeping has cleared the room after the previous guest! There was no room safe and hairdryer. Nobody responded when we informed the operator of the faults.
We reported to the Fronk Desk and their staff told us they would change our room. We were informed that the room given to us was a superior room and they would now upgrade us to a deluxe room. I wonder what state a standard room would be in?!!
The deluxe room was bigger and cleaner. But there were again at least 5 lights not working, making the entire room very dimly lit. Again, it does not have a room safe or hair dryer. I didn't even realise that the hotel has satellite tv!
Breakfast at Big Apple Restaurant was a nightmare. You hunt for your own table, clear the dirty dishes left from the previous diner, set your own table and since you do not have a table cloth to clean the table, you'd have to eat with the previous diner's crumps. The food at the buffet table was never replenished, at least not whilst I was there. It has been a long time since I ate in a canteen but this 5-star hotel restaurant reminds me of exactly that. What an experience! I have never enjoyed a breakfast less.
The overall experience in this "5-star" hotel leaves much to be desired and I would never ever stay there again.
We rented a 1 bedroom appartment for a month. Some staff were freindly enough, others were quite unfriendly. Even when we showed them our Tourism Malaysia authorisation, they still remained unhelpful. Small, things, just like the other reviews... blocked toilet took 3 days to repair... it had to be repaired numerous times during our stay... but our air-con worked.. so we didn't dare change appts. Yes we were warned by other guests! They wanted to charge for carparking... even though our contract stated free car park. we needed the carpark for getting picked up by people from the tourist office. So, I complained and complained higher and higher up... it became a hobby over the month! we got a free dinner and lots of apologies.
All in all, the rate I got for the room was a bargain, the location was teriffic... so the place is only just Ok... but hey guys, learn how to unblock a toilet... or at least leave to tools out for guests to use themselves! If you don't have enough towels, plates, cutlery etc., buy some more...Delivering a newspaper to the room each morning should be easy ... why such a problem for everything?.... this is after all a hotel. The impression we got, was of a hotel being run by staff in training.
Worst Hotel Ever Stayed In
This would have to be the worst hotel I have ever stayed in and being a 5-star hotel it is quite disappointing.
The check-in and check-out staff were quite rude and make you wait even if you are the only one in the check-out line.
Not all floors have satellite TV and if your jetlagged this can be a problem. Only the 'corporate floors' 21-25 do. When we enquired and requested changing floors we were advised that the rooms were of a lesser quality then those we are already staying in. On inspection it was noted that they were exactly the same but with a few extras such as microwave, daily paper delivery, iron and ironing board to name a few.
We kept getting calls put through to us at all hours in the morning for the previous occupant. We had 6 'party girls' turn up at our door at 9.30 at night (this was suppose to be a secure hotel).
The security guards on the ground floor would hold lifts for more important guests and advise you to take another lift.
If a function is on in the convention centre the red capret is rolled out and all guests have to use a side entrance as to not disturb the more important guests.
The breakfast is awful. There was never any food and the tables were all cluttered with previous dining geusts and you had to wait 10 minutes for waiter to clean the table and then you got your own knives etc from the drawer or you would have to wait another 5 minutes.
When we asked to check out at 4pm as we had a late flight we were advised that they had an important corporate client coming who needed that room giving us the impression that we were not that important.
There was no apology from the manager when we complained about getting calls put through at 3am in the morning.
The shopping complex is still not full and the upper levels from 4 up were empty.
The only good thing about this hotel was it was in the monorail line which made it easy to explore the rest of KL and the rooms were really large and quite clean.
Laptop stolen from room !
Brought my family to KL for a short holiday in June 05 and stayed at this hotel for 3 nights. My laptop was stolen from my hotel room while my family and I were out shopping, on our third day there (I had locked the hotel room door before leaving). Hotel said then that the only persons who entered our room while we were out were the housecleaner and his supervisor. Hotel have since said that their investigations are inconclusive and have refused to take any responsibility for the theft, saying that they're leaving it to police. Be warned! If it could happen to me, it could happen to you or anyone (given that nothing seems to have been done about it). Thought I'd better alert everyone on the potential pitfalls of staying there.
I had booked the hotel from a Singapore Tour Agency and had paid upfront for my rooms. Since we were a large group we had booked 3 rooms. When I arrived to be checked in at the Front Desk, I was greeted by a very unfriendly staff who showed no patience at all in entertaining us. As I had for my room, booked an extra bed from the Singapore Agent, itself. I had expected her to give me an extra bed without fuss. But even after seeing our hotel voucher which stated an extra bed, which had been paid for, she told us that we would only receive one after she had made further checks. She insisted that we pay deposits upfront. She "forgot" to inform us that this deposits were actually optional, which we later found out from another staff. When we decline to pay the deposit she was very upset and in a tone that bordered rudeness she informed us that she would bar all outgoing phone lines, local and international. She spoke in a very arrogant, unfriendly manner. The rest of the our stay did not change the first impression of the service, that we got at the hotel. I do not see my self and my group ever booking into this hotel!
Nightmare of a Holiday
The worst hotel stay EVER! Had to move rooms because of faulty air-con but not before the hotel maintenance personnel tried to "fix" the air-con unit using appliances provided, like the kettle meant for boiling drinking water. Yucks.
Overall, service was blah. Housekeeping was slow, probably coz it was the Christmas hols. On our first day at the hotel, housekeeping staff came into our room, without any warning or leaving any note behind to inform us that they had taken the iron/ironing board. We had to guess as much becoz we found the iron/ironing board missing when we came back from shopping.
And on the second day, I came back from shopping only to find my money gone! The hotel management tried to trace the use of the key card access to see if there were any unauthorised entry. Of course they couldnt find any and "confirmed" no unauthorised persons entered the room (there was also a keyhole they forgot to mention). But trust me, I know that money just doesnt disappear unless supernatural forces had something to do with it. We were also informed there were no security cameras on the guest floors when we asked to view it. Oh btw, for the same price, you have to depend on lady luck to get a room with a safe because only some rooms have one. And guess what..our room didnt have any...(irony- the first room assigned to us with a faulty air-con had a safe!)
Breakfast spread was very limited and lack variety. The shopping mall was huge but half empty coz the upper levels are practically deserted with lots of shop space but no retail shops...
Given the exorbitant rate the hotel charges, you are better off staying at Shangri-la or some other 5* hotels.
I filled out the feedback form upon checking out to complain about my nightmare of a stay at the hotel... and guess what... I haven't heard from the management. It's been more than a month now...
Hotel and the shopping centre itself are relatively new, just opened last year I believe. Staff were friendly enough, nothing went wrong. Beds were comfortable. Nice views from the room. BUT it lacked a nice vibe -- was neither swanky (decor colour scheme was a bit off) nor cosy nor classy. No air con in the corridors so you step from cool lift to sweltering corridor to cold room. We had a two bedroom suite and while it was very spacious, it didn't feel at all luxurious. Overall, there are better places to spend your money on in KL.
TripAdvisor Reviews Berjaya Times Square Hotel Kuala Lumpur
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