Berjaya Times Square Hotel
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Pay to play?
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Kitt Othman …
Do I have to leave the hotel?
Staying at Berjaya Times Square resort which has a swimming pool with views onto the Petronas towers, spa, a shopping centre with a roller coaster, wifi… the answer is no :)
So we spend the day at the pool, wondering whether it is appropriate to wear a bikini since we are in a Muslim country, …
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How has this hotel rated in the past?
Historical Traveler Reviews Berjaya Times Square Hotel Kuala Lumpur
Firstly, my sojourn in the hotel for two days was extremely worthwhile, gratifying and delightful for my family and myself. Our regular visits would bear testimony to that. The supplementary value-added services such as the provision of ironing facilities and the MiTV channels line ups were novel and laudable. The amenities from my perspective are much of a higher competence to other contiguous hotels of its class and ilk. That is certainly an icing on the cake!!
Checked in as a party of three at about 3.30pm. Duty Manager confirmed our tour agent's request for an extra bed. We were assured that the extra bed will be placed in our room very soon.
Unfortunately, our room was not made up at all. Guest Relation Officer offered to have our room changed and we informed her of our need for an extra bed.
Between 10pm and 12am the next day, six phone calls were made to housekeeping and reception. A past midnight trip to the reception counter was also made.
Demanded to speak with Duty Manager at about 12.45am.
Bed arrived at 1.30am.
When I called the hotel to make the reservation, I specifically informed the woman who took my call that we will be arriving very late in the evening of Dec 7th 05. And she assured us that the hotel will be holding the room for us.
This is the worst hotel I have ever stayed in and I find it hard to believe it is a 5-star hotel. Simply disappointing! I have stayed in better 4-star hotels.
We rented a 1 bedroom appartment for a month. Some staff were freindly enough, others were quite unfriendly. Even when we showed them our Tourism Malaysia authorisation, they still remained unhelpful. Small, things, just like the other reviews... blocked toilet took 3 days to repair... it had to be repaired numerous times during our stay... but our air-con worked.. so we didn't dare change appts. Yes we were warned by other guests! They wanted to charge for carparking... even though our contract stated free car park. we needed the carpark for getting picked up by people from the tourist office. So, I complained and complained higher and higher up... it became a hobby over the month! we got a free dinner and lots of apologies.
This would have to be the worst hotel I have ever stayed in and being a 5-star hotel it is quite disappointing.
Laptop stolen from room !
Brought my family to KL for a short holiday in June 05 and stayed at this hotel for 3 nights. My laptop was stolen from my hotel room while my family and I were out shopping, on our third day there (I had locked the hotel room door before leaving). Hotel said then that the only persons who entered our room while we were out were the housecleaner and his supervisor. Hotel have since said that their investigations are inconclusive and have refused to take any responsibility for the theft, saying that they're leaving it to police. Be warned! If it could happen to me, it could happen to you or anyone (given that nothing seems to have been done about it). Thought I'd better alert everyone on the potential pitfalls of staying there.
I had booked the hotel from a Singapore Tour Agency and had paid upfront for my rooms. Since we were a large group we had booked 3 rooms. When I arrived to be checked in at the Front Desk, I was greeted by a very unfriendly staff who showed no patience at all in entertaining us. As I had for my room, booked an extra bed from the Singapore Agent, itself. I had expected her to give me an extra bed without fuss. But even after seeing our hotel voucher which stated an extra bed, which had been paid for, she told us that we would only receive one after she had made further checks. She insisted that we pay deposits upfront. She "forgot" to inform us that this deposits were actually optional, which we later found out from another staff. When we decline to pay the deposit she was very upset and in a tone that bordered rudeness she informed us that she would bar all outgoing phone lines, local and international. She spoke in a very arrogant, unfriendly manner. The rest of the our stay did not change the first impression of the service, that we got at the hotel. I do not see my self and my group ever booking into this hotel!
The worst hotel stay EVER! Had to move rooms because of faulty air-con but not before the hotel maintenance personnel tried to "fix" the air-con unit using appliances provided, like the kettle meant for boiling drinking water. Yucks.
Hotel and the shopping centre itself are relatively new, just opened last year I believe. Staff were friendly enough, nothing went wrong. Beds were comfortable. Nice views from the room. BUT it lacked a nice vibe -- was neither swanky (decor colour scheme was a bit off) nor cosy nor classy. No air con in the corridors so you step from cool lift to sweltering corridor to cold room. We had a two bedroom suite and while it was very spacious, it didn't feel at all luxurious. Overall, there are better places to spend your money on in KL.