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Historical Traveler Reviews Hotel Bergs Riga
Excellent hotel, very friendly and attentive staff but the best of this hotel, are definately the rooms!
Stylish but very convenient!
Excellent boutique hotel that has won numerous accolades in Tatler and Conde Naste. Very quite location but only 15min walk to the Old Town. Brilliant deal if you stay over 6 nights. Helpful staff. Annoyed that we put the hire car in for secure parking for two nights and got charged for it on the bill at 10pounds per night - if we had known, would have been happy to leave it on the street which seemed safe and secure enough (especially for a hire car!). Definitely recommended.
An absolute gem.
This was the nicest hotel in one of the nicest cities on my recent trip. Riga is unexpectedly wonderful, a walkable city with lots of green space and an outstanding Old Town. Compared to Old Towns in Bergen, Norway and Tallinn, Estonia, Riga has an old center that isn't completely taken over by tourist related businesses. It still contains the center of government. Many of the buildings are of art nouveau design (Jugendstil), and will take your breath away. There are tours available of the town and area, decent restaurants including hole-in-the-wall pancake places, and large cafeteria-style places, that will work well for singles, families and the impoverished, and prices are low by Western standards. The Hotel Bergs is located at the edge of the business district 4 blocks or so from the Old Town. This is OK though, because is is surrounded by restaurants and an upscale shopping center (Berga Bazars), and is only two blocks from a large shopping mall and the railroad station. It is three blocks from the bus station and the adjacent market area, which is great to stroll around. There is a branch of Stockmann's nearby as well. I had a junior suite, the least expensive room, and it was great. It was at least twice as large as my usual Radisson rooms, had a separate wet bar area, a big bathroom and lots of closet space. The breakfast buffet was quite good, as was dinner in the hotel restaurant. The hotel staff was outstanding. Physically the entire place, bedrooms and common areas, were gorgeous. I would absolutely come back to Riga and stay here (maybe just to stay here!).
Stylish and comfortable
The Bergs hotel was the most stylish we have ever visited - our rooms were upgraded and provided a brilliant base to visit Riga. We were unable to eat in the restaurant on the day of our arrival as it was full, so it would have been a good idea to book in advance. Only two minor quibbles - we never did receive our coffee at Sunday breakfast despite two requests and the hotel staff were unable to loan a hot water bottle when my daughter was poorly. Despite this, we would stay there again.
I stayed in this hotell with some of my co-workers and I have never been to a more stylish/trendy hotel.
I have never used a lock system which they used, but it was not a problem. It had instruction on the card (key) how to operate it.
As you can see from the photos I have uploaded it is a very nice hotel. The rooms are large with nice furniture and always clean. It's also very quite there, no problems with sleeping.
Nicely located in Riga with short distance to everything. 5-10 minutes walk to supermarkets, old city, trainstation and more.
Staff was friendly but had some language problems. With some sign language everything could be solved.
Out clubbing one night and was not back until 4 a.m., rang the door bell to the right of the entrance and was let in 10 seconds later.
If I go back to Riga I would definitly choose this hotel again.
Great facilities, not so great staff
The Hotel Bergs is a real gem in the vicinity of Riga's Old Town. IMHO, the location not directly in the Old Town, is a pro, because the more fashionable spots seem to be located around Elizabetes iela (Elizabeth Street), where the hotel is. Rooms are great: very spacious, well appointed, very clean, absolutely calm and especially cozy, when snow is falling outside. The hotel is part of "Berga Bazars", a nice shopping center located in several historic buildings and around some nice courtyards. Breakfast buffet is good, but staff was very unattentive. In fact, although there were only two or three tables occupied, staff members stood around at the bar counter chatting and doing crosswords and waited until you would get your orange juice and then take your beverage orders. Same with re-stocking the buffet. Other staff members were not really unfriendly, but a little on the stiff side. I cannot confirm the experience of another Tripadvisor reviewer, who, arriving early in the morning, stood in front of closed doors. Due to a flight delay, I arrived around 1 a. m. A porter instantly came outside, took the luggage from the cab to my room and even showed me the - admittedly unusual -, but not unmanagable door locking system. In short: a little more staff training and this hotel will be flawless.
They loved kids and we loved it
We decided on Hotel Bergs only after long deliberation, we were mainly concerned about it's location - it's not in Vecriga. I have been in Riga many times and I have to say this was the most enjoyable hotel we have stayed in. They were very pleasant to all of us, including our two small children who even knocked over the ashtrays, and we really felt at home. The rooms were tremendous - large, clean, elegant, and very nicely laid out. We had friends over for a drink and it was like we were entertaining in an apartment. There was even a little kitchen area (very small but very useable.) The architecture is superb, the breakfast buffet was lovely, and the endless pipparkukas (christmas cookies) were popular with the children. They even had an outdoor terrace serving mulled wine on the weekend! The lifts (there are two so you don't have to use the stairs to lug up your bags) are quick and one of them has a glass wall so you can see out - again the children loved it. We had great service, I got messages for all my calls, they printed off some papers from a diskette, they recommended new restaurants, and they helped us with our bags. My Latvian is OK but their English was great. I would highly recommend it and thought it was excellent value.
Better than the Four Seasons!
I also arrived late, at 11pm from a flight from London. My room was all ready and to work out how the key works was hardly rocket science (re-previous posting!). This is a four star hotel, so don't expect 24 hour room service, or a conciege around the clock. But what you get for your money is outstanding. I travel around the world ever week, and you will normally only find me at a Four Seasons or Ritz-Carlton, so dropping down a star, took some courage- but I'm glad I did. This hotel is excellent, my loft style room was impeccible, modern, superb design, high speed internet, and everything was spotless and new.
Everything I asked for (I forgot my razor) was delievered to the room within seconds, and the hotel is so quite, you sleep like a log.
I now have to find an excuse to come back to Latvia!
No customer service!
Due to flight problems, I did not arrive at the hotel until 2 a.m. The door was locked and I stood in the dark trying to figure out how to get in. Finally, I did find a box off to the side (again, very dark). Upon checking in from many long hours of travel and two very large bags, I was handed a key by the two young men at the desk, but no offer of assistance with my bags or escort to my room. When I left the elevator to locate my room, it was extremely dark and the key was of a type I had never used or understood. It took some time to figure out, but then when I finally did get the door open, I could not get the lights on. A call to the front desk provided a very disdainful attitude and finally they came to show me that this card has to be inserted in a special slot to have power in the room. I had two heavy suitcases and no offer of assistance to get them up the staircase, so I had to leave them in the kitchen area for 4 days. From the first day, I called for television repair and each day was told that it was repaired......it was never repaired and again, the attitude by some was very unpleasant. One actually argued that it was fixed - there is absolutely NO customer service at this hotel, though the spaces are indeed clean and modern and large, nothing can make up for good attitude. Also, it was very hot and though the hotel offers AC, it does not reach the "penthouse" level very well. There is a duvet on the bed, but when it is 85F outside, one wants a sheet. I requested a top sheet for two days before getting one and even then, it was left on the chair in my room for me. I did begin to ask to speak to the hotel manager from the day after my arrival, but that was unsuccessful as well. I am not sure there is a manager because from Friday morning to Monday morning, one was never once available. Because of the attitude of one of the employees, I actually felt unsafe and very uneasy during my time there. You will pay top prices here, but you will get the minimum of service, and with arrogance to boot. Perhaps it can be improved if the man who checked me in and argued with me a few days later is educated in providing service, otherwise, I say there are lots of other places. I cannot recommend this hotel at all., but if they get new management and improved customer service, it could become a very good option.
Awesome Riga Digs
We researched Riga hotels and found this "new gem" written up in a couple of journals. It exceeded our expectations. Rooms were enormous, quiet, and well appointed. The buffet breakfast exceeded our expectations -- particularly for such a small hotel. The staff were all eager to please. We would definately stay here again.
TripAdvisor Reviews Hotel Bergs Riga
Travel Blogs from Riga
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