The Bentley Hotel
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Historical Traveler Reviews The Bentley Hotel New York City
Could have been much better
$139 a night can't get you the best room in the joint, but it wasn't bad, considering it is Manhattan. You also can't get the best view all the time (facing the animal hospital; overlooking the Mobil gas station). It wasn't until after we already had our room on the 4th floor that we were able to see what other rooms had to offer. Best bet would've been a suite with a view, (probably costing another $100). Our room did have a fourth story view of the 59th St Bridge. We did like the modern decor, but a standard room is a little small, yet still nice. Best part, by far, was the modern-style bathroom in all marble. The half-open shower is definitely interesting. The biggest disapointment was the 21st floor restaurant bar that was closed down for remodeling or something. It definitely needed it. That top floor restaurant SHOULD be the pride and joy of the hotel, with its gorgeous skyline view. Yet we still enjoyed the Bagel breakfast, and the 24 hour complementary cappacino. The Bentley Hotel was nice, but it could have been much better.
We stayed at the Bentley for 2 nights. We were supposed to have two double beds and a river view. Instead we had one double bed and a view of the emergency pet clinic next door(complete with floor to ceiling cages and lights that stayed on all night). We complained about the bad smell in the room and they said they would "spray". On the second night we were awakened at 2am by the smoke alarm. We awoke to the smell of something akin to burning rubber and smoke hovering at ceiling level.
They said it was probably the air conditioner. When we asked where we were going to stay they said they didn't know because they had no rooms left. As I was outside getting air- my throat was raw and irritated from what I found out later was probably freon- my husband raised enough of a fuss for them to find us a room at Amsterdam Court, their sister hotel. When we got there - somewhere around 3:30 am - the only room they had left was a tiny basement unit.At least the staff there was friendly, even offering to get me water or make me coffee. At the Bentley they acted like we were inconveniencing them because they had to find us a room. Oh- and by the way, they expected us to pay them for that night. Save up a few more dollars and go to another hotel. This place is awful.
Great car, lousy hotel
Terrible, Absolutely terrible. The hotel sits atop a gas station at the corner of a busy intersection next door to an animal hospital. If you like the constant sound of cars honking thier horns all day and all night this is for you. Two out of the three elevators didn't work for the first three days we were there. The rooftop restaurant was closed for the first three days we were there and another guest I spoke with had said that it hadn't been open during their entire stay. The bar had sporadic hours. Room service was horrible. We didn't have soap one day, no bath mat the next. I had to ask two days in a row for additional hangars. The staff in the lobby either didn't seem to know about the problems or didn't care. I had to call the president of the company in order to get any response from this hotel. I paid in advance (big mistake) or I would have left after the first night. The location besides being noisy wasn't that great to bgein with. I'd say we spent maybe two days on that part of Manhattan and everything else you'd want to see is downtown. The furniture is badly in need of replacing in the rooms, the lobby, and the restaurant. The "cappucino bar" is nothing more than a machine sitting in a little alcove off of the main lobby.
The free news paper is the two-section Financial Times. (Not even worth reading if you are a stock broker). Whoever wrote positive reviews about this hotel is obviously an employee of the company. I can't think of any redeeming qualities about this hotel. Not even one.
I'd made a reservation at the Marcel, the Bentley's sister hotel in Grammercy Park. But when I got there, they'd gotten the reservation wrong and there was only one bed, not the two we needed. So they offered to pay for our cab uptown to the Bentley AND upgrade us to a junior suite. For about $99 a night! What a deal. Truthfully, the Marcel was depressing, rooms like closets. The Bentley is far better, bigger rooms, brighter, and a top-floor bar/restaurant where a decent continental breakfast (included) was served. This room overlooks the 59th street bridge & Roosevelt Island, and is a very romantic place for a drink after dark. You can even go outside. (Don't know how good the meals are, tho). About 10 minutes to the subway, close to lots of restaurants. Very nice neighborhood despite the hotel's having a gas station practically at the front door. Don't let that dissuade you.
This is a Ian Schrager hotel wanna be, so expect very modern decor, not warm & cozy. However, it is clean, stylish, the bed was super comfy and the location super.
Save Your Money
The room was very small and very noisy, i could hear people on the phone in the room next door. The mattress was uncomfortable and the bath towels were dingy. The staff was very nice and appeared to spend a lot of time fielding complaints. I felt rather sorry for them.
Excellent Boutique Hotel
Clean and nicely decorated rooms. Great andfriendly service. Within walking distance of goodfood. Would stay there again.
Ruined my New Year break!
This hotel was very disappointing. For starters it's directly on top of a filling station (try and get THAT past the planning regulators in the UK!), the furniture - both in the reception area and the rooms themselves, is showing serious signs of wear and tear, and air conditioning is useless (basically two settings - red-hot & off) and the complimentary coffee machine was broken for more than half the time we were there. Worst of all, we called ahead a few days before checking in (we took two rooms, there were five of us) to ensure that we would have river-view rooms, and reservations for New Years Eve at the roof-top restaurant - and were assured that our requests would be met, no problem. The hotel failed on both counts. When we checked in, only one of the rooms had a river view, and the restaurant was booked up on New Years Eve for a private party!!!! Aaaargh!!! If we'd known that to be the case we wouldn't have booked in the first place!!!! As it turned out, the much-vaunted 'roof-top restaurant' has a nice view but that's about all. The bar staff were surly and uninterested (even for NY), the place was a complete tip and the complimentary self-service breakfast that they provide ran out of food EVERY DAY, long before it was supposed to finish at 10.00 am. Very poor.
And you can forget room service - it's painfully slow. Example - ordered the delivery of five champagne glasses to our room. It took three reminder calls and over an hour. The glasses finally arrived. But there were two, not five. And they weren't champagne glasses. Pathetic.
Ordering from any of the local restaurants however is a different story - your food to your room in ten minutes flat!
I have to say at least one good thing so I will - the location is good. Just a short walk from 5th Ave.
Oh, and Mohammed the concierge is friendly, if a little pushy.
We loved NY and will definitely go back, but we'll be looking elsewhere for somewhere to stay.
Night of Dec 24, 2002. We payed $99 + tax /night for a room on the 12th floor overlooking the East River and Queensbough Bridge thru
big wrap around windows. The room was large and clean, the bed was comfortable and was simply decorated in good taste.
The free continental breakfast consisted of good bagels, not so good coffee, juice etc. up on the 22nd floor with nice views.
Disadvantages: Not a very picturesque location on York Ave, very close to highway along East River, with many parking lots close by. The subway is quite a few blocks away on Lexington. However, there is a bus which runs cross town on E57 and passes very close to the Hotel and there are restaurants on 1st Ave.
The Bentley is a good place to stay, if a little out of the way. It's practically on the 59th Bridge which gives you some neat views. It's a bit of a walk to the subway and there's little in the area like restaurants etc.
Still, the place is comfortable and stylish. You get a big futon-like bed and the rooms are big enough considering this is NY.
The ice machine is weirdly located... it's a bit creepy at night in the hotel as the corridors are dark and you feel a little like you're in an abandoned office building with all the doors locked! (It's a perfectly safe place btw!)
You can usually get it for about $100/night and that's OK, but at the "standard" rates, it's a bit high at $200+. I'm also not sure what makes this a 4 star hotel. It's nice, but it didn't seem special.
really nice and neat hotel, good prices and service, very stylish and unique. good place to stay!!
TripAdvisor Reviews The Bentley Hotel New York City
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