The Bentley Hotel
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... is not normal or there would surely have been more bad reviews. The other bad part is that by the time you could get pictures we were exhausted and just wanted to go back down but the line down was as bad as the line up! Jym was moody. But we finally got down and grabbed a quick plate of fish and chips along the way. City Lobster I think. OK. Not impressive and not cheap. We made our way to Times Square which is not a far walk from Top of ...
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Historical Traveler Reviews The Bentley Hotel New York City
$139 a night can't get you the best room in the joint, but it wasn't bad, considering it is Manhattan. You also can't get the best view all the time (facing the animal hospital; overlooking the Mobil gas station). It wasn't until after we already had our room on the 4th floor that we were able to see what other rooms had to offer. Best bet would've been a suite with a view, (probably costing another $100). Our room did have a fourth story view of the 59th St Bridge. We did like the modern decor, but a standard room is a little small, yet still nice. Best part, by far, was the modern-style bathroom in all marble. The half-open shower is definitely interesting. The biggest disapointment was the 21st floor restaurant bar that was closed down for remodeling or something. It definitely needed it. That top floor restaurant SHOULD be the pride and joy of the hotel, with its gorgeous skyline view. Yet we still enjoyed the Bagel breakfast, and the 24 hour complementary cappacino. The Bentley Hotel was nice, but it could have been much better.
We stayed at the Bentley for 2 nights. We were supposed to have two double beds and a river view. Instead we had one double bed and a view of the emergency pet clinic next door(complete with floor to ceiling cages and lights that stayed on all night). We complained about the bad smell in the room and they said they would "spray". On the second night we were awakened at 2am by the smoke alarm. We awoke to the smell of something akin to burning rubber and smoke hovering at ceiling level.
Terrible, Absolutely terrible. The hotel sits atop a gas station at the corner of a busy intersection next door to an animal hospital. If you like the constant sound of cars honking thier horns all day and all night this is for you. Two out of the three elevators didn't work for the first three days we were there. The rooftop restaurant was closed for the first three days we were there and another guest I spoke with had said that it hadn't been open during their entire stay. The bar had sporadic hours. Room service was horrible. We didn't have soap one day, no bath mat the next. I had to ask two days in a row for additional hangars. The staff in the lobby either didn't seem to know about the problems or didn't care. I had to call the president of the company in order to get any response from this hotel. I paid in advance (big mistake) or I would have left after the first night. The location besides being noisy wasn't that great to bgein with. I'd say we spent maybe two days on that part of Manhattan and everything else you'd want to see is downtown. The furniture is badly in need of replacing in the rooms, the lobby, and the restaurant. The "cappucino bar" is nothing more than a machine sitting in a little alcove off of the main lobby.
I'd made a reservation at the Marcel, the Bentley's sister hotel in Grammercy Park. But when I got there, they'd gotten the reservation wrong and there was only one bed, not the two we needed. So they offered to pay for our cab uptown to the Bentley AND upgrade us to a junior suite. For about $99 a night! What a deal. Truthfully, the Marcel was depressing, rooms like closets. The Bentley is far better, bigger rooms, brighter, and a top-floor bar/restaurant where a decent continental breakfast (included) was served. This room overlooks the 59th street bridge & Roosevelt Island, and is a very romantic place for a drink after dark. You can even go outside. (Don't know how good the meals are, tho). About 10 minutes to the subway, close to lots of restaurants. Very nice neighborhood despite the hotel's having a gas station practically at the front door. Don't let that dissuade you.
Save Your Money
The room was very small and very noisy, i could hear people on the phone in the room next door. The mattress was uncomfortable and the bath towels were dingy. The staff was very nice and appeared to spend a lot of time fielding complaints. I felt rather sorry for them.
Excellent Boutique Hotel
Clean and nicely decorated rooms. Great andfriendly service. Within walking distance of goodfood. Would stay there again.
This hotel was very disappointing. For starters it's directly on top of a filling station (try and get THAT past the planning regulators in the UK!), the furniture - both in the reception area and the rooms themselves, is showing serious signs of wear and tear, and air conditioning is useless (basically two settings - red-hot & off) and the complimentary coffee machine was broken for more than half the time we were there. Worst of all, we called ahead a few days before checking in (we took two rooms, there were five of us) to ensure that we would have river-view rooms, and reservations for New Years Eve at the roof-top restaurant - and were assured that our requests would be met, no problem. The hotel failed on both counts. When we checked in, only one of the rooms had a river view, and the restaurant was booked up on New Years Eve for a private party!!!! Aaaargh!!! If we'd known that to be the case we wouldn't have booked in the first place!!!! As it turned out, the much-vaunted 'roof-top restaurant' has a nice view but that's about all. The bar staff were surly and uninterested (even for NY), the place was a complete tip and the complimentary self-service breakfast that they provide ran out of food EVERY DAY, long before it was supposed to finish at 10.00 am. Very poor.
Night of Dec 24, 2002. We payed $99 + tax /night for a room on the 12th floor overlooking the East River and Queensbough Bridge thru
big wrap around windows. The room was large and clean, the bed was comfortable and was simply decorated in good taste.
The free continental breakfast consisted of good bagels, not so good coffee, juice etc. up on the 22nd floor with nice views.
Disadvantages: Not a very picturesque location on York Ave, very close to highway along East River, with many parking lots close by. The subway is quite a few blocks away on Lexington. However, there is a bus which runs cross town on E57 and passes very close to the Hotel and there are restaurants on 1st Ave.
The Bentley is a good place to stay, if a little out of the way. It's practically on the 59th Bridge which gives you some neat views. It's a bit of a walk to the subway and there's little in the area like restaurants etc.
really nice and neat hotel, good prices and service, very stylish and unique. good place to stay!!