Hated every minute

Having read the reviews on this site we were expecting a 5 star luxury hotel at which to end a month long tour of the US, how wrong could we have been!!! Our room not only was dark, but there was no storage space for our clothes. The roof top sun area consisted of half and dozen loungers and only 1 umbrella between all of them. With out any shade from the sun it was no wonder many residents showed signs of sun burn.

The best member of staff was by far the pool man who came round with iced face cloths!!!! There was no conciege which is a basic service provided by nearly every hotel we have visited in the US. We were scheduled to stay for seven nights but left after four. We were deeply disappointed with this hotel and would barely give it three stars let alone five!!!!!!!!!!!!!!!!

Nice weekend at the Bentley

Very nice hotel in great location. Right across the street from the beach and within walking distance of all the SOBE action (though not so close that the street noise will keep you up at night). View from rooftop pool was awesome, but pool itself is small with very few lounge chairs. Housekeeping was great and came twice each day. Room was nice, marble floors, living room, separate bedroom, kitchen - very similar to what you see on the website. Two cable TVs with nearly 100 stations.

Gripes include the shower, which did not work very well and having to walk through a maze to get to the room, including two elevators.

Overall, this hotel met most of my expectations. Keep in mind when choosing a room type that you get what you pay for. We stayed in the cheapest one bedroom but caught a glimpse of an ocean front room and it was beautiful, worth the money if you can afford it.

Labor Day in Sobe

We were looking for a Sobe get-a-way for the Labor Day weekend. We searched the internet for rates and hotel information. We decided on the Bentley due to the positive reviews. Wow! What a great hotel. It is not the typical South Beach experience, it sort of molds European class with the vibe of Miami. Very spacious suite with Atlantic Ocean views.

The weather was not great, but we didn't mind--the room and service made up for the lack of sunshine. Upon check out the front desk person told us they were opening a new hotel on the Ocean; the Bentley Beach.

Can't wait to try it.

Customer Satisfaction, NOT HERE!

Made a reservation a month in advance via their web site. Prior to arrival I call to confirm. They messed up my arrival date by a week in advance and charged me for their mistake. After proving that it was their mistake, Of course my suite was no longer available and I had to settled for a smaller room. When I got there, NO manager, no apologies and no explanation for the error. Even though I requested to speak with the manager several times after Desk person became rude. This hotel does not know the meaning of customer service or what it takes to satisfy a customer. It is very easy to provide good service when everything goes well, another is to provide excellent service when the situation demmands it. I would not stay at this hotel again. Book at your own risk.

Fairly Nice

Stayed at the Bentley in late July, 2003. Would stay there again. The courtyard rooms are nice and comfortable. Front desk service was a bit pretentious (and were not quick to fix an air conditioner leak in the room). Front door man very nice/helpful. Location is great (5th and Ocean). Recommend checking webrates (front desk clerk quoted us rates in person that were significantly more).

Bentley stay

After using tripadvisor extensively before making my decision on where to stay in SoBe, I chose the Bentley due to the feedback I saw. I was not disappointed! The staff is very friendly, the housekeeping were very sweet, and I loved the hotel! Room was beautiful with tiled floors, loved the patio overlooking the courtyard (I didn't take ocean view but still very nice!). I also spent a lot of time on the rooftop and using the pool. The view of the ocean & skyline was most picture-worthy. I would recommend the Bentley to anyone wanting a quality room with great amenities. I only found a few small glitches: commode ran when flushed, causing some water to drip into the trash can (not a big deal) and shower door became stuck once due to getting off track. The only other thing I can say which is "negative" is a charge appeared on my bill the first day for mini-bar items which I did not consume. These were quickly credited to my account, however. There was some construction going on across the street behind the hotel past Collins which could get rather noisy in the early morning hours, but I was still well relaxed in the room. I went solo for this trip but I want to return with my boyfriend next time so that he can experience the Bentley as well!

Pros and cons

Best hotel on this part of the beach. Great if your under 35. Get the best rate online then call them and negoiate a better rate.Don't eat at the sidewalks restuarants on Ocean Ave, they're overpriced and not that good. Best go to Mago's cafe for a great show regardless of your age.

If your over 40 I suggest the Sagamore. Its on the beach, they pamper you better and your near Lincoln Road for the best shopping and restuarants. At the Sagamore just request a room that is not near the construction.

Simply The Best

The Bentley is the best hotel in Miami, I will always stay there when I am in Miami. The rooms were very nice and clean as well as the maid service they even put our dishes in the dishwasher. The hotel was in a good location on the corner of 5th and Ocean. I loved the staff and everything about it.

Best on the beach

I stayed at the Bentley Hotel in South Beach, before and after at trip to France. The dates at the Bentley were 4/9-4/11 2003 and again on 4/19-4/21 2003. I recieved superior service with excellent accommodations. The rooftop pool and jacuzzi were well cared for and the guests liked the "quieter than the beach" atmosphere. I researched the South Beach area hotels, on the net, extensively. Do not think that the art deco hotels have huge rooms with fabulous pools. Most are old and small (though many refurbished) and do not have room for pools. The Bentley Hotel had it all. The Bentley Group is building 2 other facilities in South Beach and I am looking forward to those properties as well. My stay in Miami Beach couldn't have been better!

Best vaue for your dollar

Stayed January 9-12, 2003. A luxury hotel without the luxury price. The best location, close to everything and quiet. Staff will make you feel like home. Rooftop pool and sun deck with spectacular views. Can't say enough good things about the hotel or the staff. The only place I would stay.