Belmond Grand Hotel Europe

Address: Mikhaylovskaya ulitsa 1 / 7, St. Petersburg, North-West Russia, 191186, Russian Federation | 5 star hotel
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This 5 star hotel, located in the 1 area of St. Petersburg, is near Nevsky Prospekt, Pushkin Drama Theater, Gostiny Dvor, and Anichkov Palace.
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      Historical Traveler Reviews Belmond Grand Hotel Europe St. Petersburg

      Shabby room, depressing beds


      This was absolutely not a 5-star hotel. We stayed at the Hotel Ararat in Moscow, which was absolutely lovely and perfect in every way, then took an overnight train to St. Petersburg. Our first views of the hotel (and city) were nearly overwhelming. A beautifully restored city with gorgeous neo-Classical buildings. The lovingly restored lobby and dining areas of the Grand Hotel were awesome. Then we got to our room. There were stains on the walls and carpets, a view of the air conditioning units, chipped veneer furniture, and a bed that we sank into like a sinkhole! Apparently, complaints about the too-soft beds are common (they have no other types of beds, even in upgraded rooms, which we were willing to pay for!) because they offered to put a board under our mattress! Then the bed felt like a soft mattress with a board underneath it! Because I am nosy, I peeked into other, $700/night+ rooms, and they were much the same, just with a better view.

      I will not exaggerate and say this was the most uncomfortable bed I've ever slept in; after all, I've shared space with bedbugs in Thailand for $1/night, but at THIS price, I was nearly devastated. I guess for some people, it's perfect, but NOT for people who need a good night's sleep on a firm mattress. I could have forgiven even the faint smell of cabbage that lingered in the room, if only the bed had been worthy. Painful. Plus, the other 5-star hotels were already booked, so we couldn't switch hotels. I felt like I was in Purgatory. Oh, well, at least the dining room was amazing.

      We have now refurbished 200 of our 300 rooms with the help of French designer Michel Jouannet, focusing on making the rooms intimate, whilst giving the long hallways of the hotel a warmer rich red décor. Michel Jouannet has also worked at the Grand Hotel Europe's sister properties, the Hotel Cipriani in Venice and the Copacabana Palace in Rio.

      We have also fully refurbished the Caviar Bar restaurant making it St Petersburg most popular place to dine.

      I hope that you will return to the Grand Hotel Europe and give us the opportunity to welcome you to our superb new guest rooms.

      Grand Location, Grand Lobby, Not Such A Grand Value


      This is kind of a tough call since the GHE is in the super-luxe category, where criticism may seem a bit pompous. However, at these prices one should be able to make the call. The GHE is certainly sumptuous, as the public areas project an over-the-top sense of luxury of a by-gone era. But the hotel is relying too much on this first impression, and a look at the edges suggests more than a bit of fraying and the rooms are not even remotely luxurious. The rooms are Marriott-nice, the customer service is Holiday Inn-efficient-to-a-fault, but at the luxury rates commanded by the GHE one expects Peninsula standards in all respects. The customer service is palpably cool to the touch (almost cold), but the breakfast buffet is wonderful and wonderfully set in an art nouveau masterpiece of a room, the caviar bar is practically a deal by western standards, and the location can't be beat only steps from the Church of the Spilled Blood. My bottom line is simply that the mismatch between (a) the rooms' aesthetic and quality standards and (b) the lobby standards does not support the stratospheric room rate. Next time, I will consider the Astoria's more understated charms.

      Relying on a reputation long gone


      Although the hotel has a fine location, this hotel appears to be replying on a past reputation that is long gone. If you are in a tour group, or on a conference, (and the hotel was full of both during the stay) then you may not notice the lack of any service standards and the inconsistent and sloppy service. If you are a VIP then you will be fawned over - which is excruciating and embarrassing for other guests to watch. Anyone else and you don't seem to matter at all. The hotel is no better than a basic tourist class hotel with pretensions high above its ability to deliver. This is made even worse by the fact the hotel continues to charge high prices. Best avoided.

      OVERRATED for the price


      Given the price, the following were dissapointing: the beds (more like a two star hotel in the west), the lobby (tacky, clearly a rennovation done on the cheap), the service (the concierges are unhelpful unless they think they can sell you something (a tour, a ticket, etc.). The location and the buffet breakfast are both EXCELLENT.

      As good as you'll get


      We stayed here for a week in mid-February and this is as good a hotel as you'll find in Russia. It's conveniently located for the major sights & the metro and, whilst it's not cheap, it offers good quality & service. They seem to change the towels at least 3 times a day!

      My only criticism is that at these prices, they should be able to offer freshly squeezed orange juice as standard at breakfast - you have to order it specially if you want it.

      We ate in all four of the hotel restaurants. The Italian one, in particular, is excellent value.

      A truly Grand Hotel


      I had a terrific stay at the Grand Hotel in November 2004 for a couple of days. The rooms are very spacious and comfortable but best of all is the location and service of this hotel. We were able to explore the center of St Petersburg by just walking out the front door.

      The staff are incredibly attentive and are worthy of their reputation as Russia's best hotel.

      I can strongly recommend that caviar bar in the hotel

      Romatic Snow


      I recently stayed at Grand Hotel in St. Petersburg (December) and it was super!

      Yes, you can have at the same time a good deal (if you are not travelling over New Year Eve) and the feeling to be in a royal city.

      The hotel has several restaurants but do not miss the the Russian one for a real vodka. Nice and tranquil location. For a great view of the city ask for a room on top floor (with terrace).

      Fancy an Opera tonite?


      The best hotel in Town, I had an amazing stay especially due the the friendly staff.

      Great Location, just a walking distance from the opera and the ballet theater.

      I would recommend it to anyone going to town.

      Would recommend this hotel


      This hotel is fantastic. My husband and I recently spent 4 days at the Grand Hotel Europe as part of our honeymoon and it was the most romantic 4 days of our lives, I would definitely recommend the hotel.

      The service, food and room were all of a very high standard, we stayed in a Terrace Room which offered lovely views.

      There are lots of restaurants at the hotel, we ate at L'Europe and the caviar bar which both offered delicious food.

      I would love to return to Grand Hotel Europe one day.

      TripAdvisor Reviews Belmond Grand Hotel Europe St. Petersburg

      4.50 of 5 stars Outstanding

      Travel Blogs from St. Petersburg

      Taking the train

      A travel blog entry by vivicarroll on Sep 02, 2014

      3 photos

      We traveled by train from Finland to Russia. There were three passport checks along the way. Jane and I did lots of stitching. Russia is the largest country in the world! We stopped at the Peter & Paul fortress on the way to our hotel. It looks better from a distance. Dinner tonight was at the Tsar Restaurant. My beef stroganoff was awesome, …

      Part 1 - What...!

      A travel blog entry by adamcousins on Dec 16, 2014


      Where should I start? At the beginning, perhaps? The day started out well. The flight from Heathrow to Pulkovo (St. Petes) was fine. I was sat next to a gentleman who told me he was on a business trip to Russia. He claimed to be a tutor, business coach, company owner, buddhist, and therefore vegetarian, and a martial arts specialist. After finding out I was travelling on my own, he offered me a lift to my hostel, as he was ...

      St Petersburg, Russia Day 2

      A travel blog entry by kellyfayeurope on Sep 06, 2014

      3 comments, 6 photos

      ... all with political struggles for power and greed. We stopped along the River Neva, and took some amazing photos of lighthouse structures with monuments embedded into them. Lovely views of buildings along the river with the sunrise. We looked at the 1902 Cruiser Aurora built to fight the Japanese and later used as a training ship for boy sailors. Across The river saw the KGB HQ. We then had an hour tour on a canal boat along the Fontanka and Moika Rivers, ...

      First Days

      A travel blog entry by jginsburg on Feb 04, 2013

      8 comments, 15 photos

      I’m in St. Petersburg! I don’t know if I quite believe it yet.

      It was a rather disastrous travel experience though, and I arrived in St. Petersburg 22 hours after I had intended to. I was originally supposed to fly from San Francisco to Atlanta to Paris to St. Petersburg, and we chose Atlanta because we figured the chances of running into bad weather were low. But we didn’t take into account tornados. It ended up taking 12 hours to get to ...


      A travel blog entry by donnartw2012 on Jul 25, 2012

      32 photos

      ... so much easier than Moscow! The English names make all the difference. Went to a funky modern art gallery in an old bread factory and had dinner on the terrace. My roommate, Gundrun, and I decide to check out the seasonal raising of the drawbridges. The one closest to us is scheduled to rise at 1:35am. Since this only happens during the summer, I asked how the boats get through during the rest of the year. Obvious to most, I guess...the river's frozen! In the ...

      Traveler Photos Belmond Grand Hotel Europe St. Petersburg

      Grand Hotel Europe by Orient-Express
      Saint Petersburg, Russia
      Dining in Elegance at the Grand Hotel Europe
      Saint Petersburg, Russia