Value for Money

After having stayed in this hotel for 5 nights on a £94($170) including breakfast buffet I can say it is good value for money.

The room is modern and quite comfortable although if you stay in a odd numbered room and you want to open a window you will have to get used to the noisy regular diesel trains. So go for the even numbered rooms but you will miss out then on the nice river and hills view.

After having requested several items and complained about the broken bathplug on the first night. Nothing happened. Spoke to the duty manager the next day and she graciously upgraded us to a junior suite.

Restaurant menu is good and tasty but unfortunately most of the staff need to be retrained on their service standards.

Business centres printer did not work.Attendant said she would print it on a backoffice printer and sent it to our room unfortunately this never happeded.

Relaxing weekend

We stayed at the Belfast Hilton for the weekend. I thought the room was quite disappointing I had stayed in better appointed hotels in Donegal.We also had the noise of the trains going past quite frequently which I didn't expect. The food in the restaurant was excellent but the waitresses left a lot to be desired- need proper training.

The bar was very quiet and dead - no atmosphere at all.The reception staff however were lovely and friendly. Car parking was expensive even with discount from the hotel.

Very impressed

We have have just returned from a wonderful weekend break in Belfast. Having read the negative comment posted on this site regarding the unfriendliness of staff we feel that such criticism is totally unfounded. In our experience the staff were extremely pleasant, friendly and chatty. Overall we found the hotel to be excellent and the food and service was of a very high standard. One point to note if you are intending staying in this hotel is that the hotel carpark is privately owned and costs stg£10 per overnight stay.

5 * quality for 3* prices

Stayed for 3 nights with my wife on one of the Hiltons special offers, couldn't fault the hotel or the staff at all. Nice spacious room [ odd numbered rooms have the best rooms ]. Full buffet breakfast perfectly represented the world reknown Ulster Fry, while the dinner was excellent, both in terms of value & content. Finally, 2 for 1 cocktails between 4 - 6pm with attentive waiter service [ particularly the Turkish guy ] made for an excellent short break in this fasinating city.

Great Stay

Overall a great stay. The view from the room was lovely. The bar and main restaurant really impressed me with their food although the bar can can get really busy during happy hour attracting many locals. The staff were very friendly and the hotel was modern and clean. The indoor pool is quite small so don't bother going down unless you want to use the gym.

Perfect!

Great Hotel, it has a good bar attatched & lovely restaurant for main meals. If the comments from before are relating to the Italian/Spanish staff then that is the European way -dont expect them to say "Have a nice day!" this is Europe! The room was great, high ceilings, great shower and immaculate. The porter went out of his way to find me a toothbrush - a small gesture but it made a big difference to my day!

Would definately go back on another business trip.

Not up to Hilton standards, nasty reception staff

The final night of our stay in wonderful Northern Ireland was a disaster at this awful Hilton property. A nice looking building from the outside, and not bad within, the problem here is service - or lack of. The reception staff is nasty, curt and could care less. They did not pay attention and billed me for an HHonors free stay after I presented the certificate at check-in. It took us three attempts to find a room with A/C that worked. The bellman was the only one who cared, the front desk staff was hostile, detached and not interested.

Next day when we asked to see the manager, I was accosted with "DO YOU HAVE AN APPOINTMENT!" In fairness to him, he did seem to care and handled my issue. The bar/lounge was fine for light dinner and staff was friendly. Avoid the breakfast buffet at all costs, it's overpriced and the person at the grill refused to make an omelet for me. I don't do those. Yet he had an omelet pan! Go figure. All in all, this is a terrible place, and Hilton needs to send the front desk team to charm school to learn some human kindness. I'll never go back.

Careful of Connecting Doors

Nice rooms, lovely hotel BUT if you have a room with an interconnecting door expect to be able to listen in on your neighbours calls...

Unfriendly poor service

Booked a romance package for honeymoon. Staff made no effort forgot champagne didnt care and remained unfriendly. Lots of people complained about food doormen more interested in entertaining locals in the bar.Atmosphere hostile. Save money stay anywhere else honestly.

Really Great

This is a top-notch, relatively new Hilton. The rooms are fantastic and the food was wonderful. It was in a good location and there was ample parking (so long as you don't have a big car). It was the best value of any hotel we stayed in in Ireland (or in this case Northern Ireland). We took a great tour of the city from the hotel. President Clinton stayed there a year or two ago (they display the pictures to prove it). Extremely clean...classy and a good value. No complaints.