Very Disappointed, wish we had stayed elsewhere

My husband and I chose the Bedford based on location and value. While the location was excellent, we felt the hotel was way overpriced. Additionally, on the way to Victoria, we came across a brochure advertising a much lower room rate. When we inquired about the rate, the hotel did not honor that rate, in fact, they did not work with us at all even though the rate we paid was twice as much as the rate quoted on the brochure. Our next complaint was about the all night party that occured on the floor directly below our room. When attempting to contact the front desk, we were never able to reach the night person. After several hours of being unable to sleep due to slamming doors, loud music, loud conversations, etc, my husband finally went down to the front desk and located the night person who finally shut the party down. The next morning, we attempted to speak to a manager and was told he lived in Vancouver and was unavailable. Our complaint about the noise went unanswered. Any quality hotel we stay at, we expect a certain amount of quiet and peace during our stay. We did not have either. I would recommend staying elsewhere.

Nice hotel in Victoria

The Bedford Regent Hotal in Victoria, BC was delightful. An old building with large, lovely rooms ... the beds were plush and comfortable. The windows opened and there were window boxes with beautiful flowers outside. The staff was delightful. There is a terrace dining room for breakfast and a pub on the first floor. It is perfectly located in the heart of the bustling business/hotel/restaurant area, and an easy 5 minute walk to the harbor and bus station. I would highly recommend the Bedford Regent Hotel. (July, 2005)

Mixed Feelings

After doing a lot of research, my husband and I agreed on the Bedford Regency for our honeymoon. We selected the most expensive room and were a little disappointed by it. For one thing, it wasn't as clean as I'd have liked and while there was no shower, there was a shower head you could use in the tub, but it sprayed water everywhere, as did the sink. However, it's in a great location, has a fireplace and we had an amazing view of the harbor. Overall, it's a decent place to stay and there are a lot of nice things about it, but don't go expecting any razzle-dazzle from the hotel, it's just a decent place to sleep.

Great value, great location

I've visited this hotel twice. It has a terrific location right in downtown, and it was quiet at night even with windows overlooking Government Street. The first time I stayed in their cheapest room, the second time I upgraded to the mid-level. Both rooms were clean and the beds were very comfortable. Both rooms have window air conditioners that can be noisy, but can cool down the room easily... just turn it on before you go out for the afternoon or for dinner.

The cheaper room was a little crowded for two people, and I would recommend upgrading to gain a little more space. While the upgraded room was larger, it was still small compared to most modern hotels. This is an older building, and part of the reason why you stay there is its quaint charm.

Evening desk staff for both visits were very helpful in researching a tea house and some directions for me. Day desk person was same woman both times, and could be a bit more friendly. Waking up to tea and coffee delivered to my front door was lovely. I would definitely go back again.

Loved it -- WILL return

We stayed here about 2 years ago in the Superior Suite with fireplace and jetted tub. It was VERY relaxing, cozy, and comfortable. We are booking a trip as I write this for next weekend and will stay here. We typically visit in the winter so I can't comment on the air conditioner situation but it's warm in the winter:-)

An outstanding boutique hotel

The Bedford Regency must the the best bargain in beautiful downtown Victoria. It is ideally situated in the heart of the Government Street shopping district, just one short block away from the fabulous Inner Harbour. The Bedford Regency is a truly charming hotel with beautifully appointed rooms. And yes the level of comfort does extend to goose-down duvets and oversized towels. Our room even featured a wood burning fireplace in the cosy sitting area as well as a Jacuzzi tub in the pristine bathroom. At less than £50 per night, it was exceptional value for money.

Choose one of the more expensive rooms

We stayed here in August 2003. Our room was good; we had booked the most expensive category of room. We got a sitting area, and a jet tub in the bathroom, and the room was quite large for the price and very comfortable. The only complaint we had was the air-conditioning, which was a window unit which was very noisy and only cooled down a small section of the room. The location is good, only a few minutes from the harbour, and on the main shopping street. Good value for money, if you get one of the more expensive rooms.

Disappointed in Bedford

The location is great and the rooms are neat and clean. There is no parking near the hotel. We had a tub with a non-working sprayer. The rooms are ok but very sparse, tiny TVs, no coffee maker, only a window AC unit. A bag containing coffee or tea is hung on your door between 7 and 8 am, you have to keep opening and closing the door to see if it's there yet.

It's a fairly good value if you pay less than $100US per night.

We were pleased

We stayed for six days at the end of August 2003 and were very happy with our accomodations. We had a room that had a sitting area, a jetted tub, a fireplace and a view of the bay. This is not a "fancy" hotel but is ideally situated, the staff was prompt in filling a request for additional pillows and the coffee and tea in the morning was a nice touch. The bed was comfortable as well. Could the decor use a little smaterning up? Yes, but the room was comfortable, clean, well priced and super conveniently located! We would return and stay there again.

Disappointed

We stayed here in September 2002. The hotel is in a great location but it is pretty old and the room was tiny. It was really hot in our room because there is no air conditioning. This hotel is not as regal as the name makes it out to be. They seemed to be understaffed as the only person that was working was the person at the front desk. It seemed more like a hostel than a hotel. There is no parking at the hotel so you have to park in a lot down the street. This place is ok if you're only looking for a bed and a shower.