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Historical Traveler Reviews Hilton Basingstoke
Good value on a Hilton leisure break
After reading the reviews I was a bit nervous about what I would find when we arrived at the hilton Basingstoke. We took a 2 night leisure break for the cost of £109 for all of us 2 adults and 2 kids with dinner thrown in on the first night plus breakfast on both days. The room was clean and had everything we needed. (No problems with mouldy windows ). The food was of a good standard with plenty of choice. There was a seperate menu for the kids which they really enjoyed. the staff were friendly and helpful, there was a good level of service throughout our stay. The only downside was the leisure facilities the pool was very small, more than four people in it and it felt crowded. The sauna and steam room were also small and as were the changing rooms. When you think this Hotel has 144 rooms what if everyone wanted to have a swim at the same time??!! truly inadequate. The final bill came to £118 (Ihad to pay for my daughter's breakfasts as she is over 5 years old Hilton policy) a really great deal, not sure I would pay the full price normally approx £120 for DBB for a double per night, but would go again on the same tariff! Basingstoke itself is not a great place to visit, but we enjoyed the surrounding areas and visited the new forest. On our last night we eat in Basingstoke in Nandos which is located in Festival place. So obviously not the place to stay if you are a business man paying full price but a great place to stay if you have a family and are looking for a cheap weekend break well reccomended.
Unfortunately I have got to return!! I am not looking forward to it!!
I am a member of the Hilton HHonors scheme and, as such, prefer to choose Hilton hotels when possible. I have been invited to attend a wedding being held at the Hilton Hotel in Basingstoke later this year so, with this in mind, I decided to stay at the Hilton Basingstoke this weekend, and assess whether it would be suitable for my family to stay overnight after that function.
I regret to say that I was extremely disappointed with the standards of your hotel.
We occupied two twin rooms, numbers 212 and 214.
1.The rooms were set up for single occupancy in that there was only one glass, one tea bag, one bath towel, one hand towel etc., in each room. Despite requesting sufficient bath linen for both rooms on our arrival day, Friday, we found that the same situation prevailed on Saturday after the rooms were serviced. I gather, from housekeeping staff, that it is a management instruction that, as an economy measure, twin rooms should only be replenished for single occupancy during weekdays but this should not apply at weekends. Our booking stipulated that there would be two occupants in each room; why did not the housekeeping staff check that there were adequate supplies for two residents per room each day over this weekend?
2.Both were non-smoking rooms but there were cigarette ends scattered around room 214 upon our arrival. I appreciate that you cannot monitor smoking by previous residents, but it would have been nice if the housekeeping staff had removed them before our arrival.
3.Hotel advertising literature proclaims the £250K refurbishment of the hotel. My 82-year-old Mother, in room 214 could not open the bedroom window. I thought it was due to her arthritic fingers. When I went to her assistance I found the window to be almost welded shut by the build up of black mould and mildew on, and around, the window frame. The mildew had also impregnated the curtains and wallpaper. When I returned to room 212 I discovered a similar fungal infestation around our windows and all over the bathroom ceiling.
4.In room 212 the spare toilet roll holder was hanging by one screw. I reported it on Friday but it was still in this state, (but the toilet roll had been replaced), when we checked out on the Sunday.
5.When we arrived on Friday there was an unpleasant smell in room 214. We traced this to the discarded, soiled, sanitary towels in the bathroom bin. Another relic of a previous occupant. I have no idea how long they had been there for them to become so rancid. I would estimate that their state of decomposition indicated several days!
6.Our package included table d'hote dinner on the first evening. When we enquired about a la carte food we were told that due to 'staff shortages' and overall 'busyness of the restaurant' a la carte was not available on that Friday evening. My Daughter had teeth braces fitted two days earlier and would have preferred to eat softer food than was available at the carvery, (she does not like salmon or chicken, the only other options), so she did not enjoy her meal.
You widely proclaimed your Chinese New Year menu. I asked about that on the Saturday evening only to be told that, for the same reasons as above, that, and the a la carte options, were unavailable. We ate out!
7.In all other Hilton hotels teas and coffee, after dinner, are inclusive. Only the previous weekend we had stayed at another Hilton, of a similar quality, where this was the case. We were billed for these beverages at Basingstoke, which I found strange.
8.There were no hot desserts at dinner. Is this normal or were the chefs 'too busy' again?
9.My Wife went for a swim on the Saturday evening. She found the female changing room, in the Living Well Spa, flooded due to a blocked drain. Another swimmer told my Wife that it had been reported but she saw no sign of the staff attempting to rectify this problem. The drain was still blocked when she swam on the Sunday afternoon. The pool is tiny. Be careful not to fall in it as you enter the Living Well Health Spa from the hotel lobby.
10.When I booked I asked about an elevator and was told that there was not one. I broke my knee in January and had difficulty walking. My 82-year-old Mother is arthritic and suffers from angina. Because of the lack of a lift we requested rooms on the ground floor. We were allocated upper floor rooms, which were accessed through very heavy fire doors. When requesting alternative rooms we were informed that all ground floor rooms were fully occupied.
I know that the English are often reluctant to complain but I was present when several dissatisfied customers were berating staff at Reception when checking out on Sunday morning, all with similar grievances. The promise of expensive improvements in the future does not pacify dissatisfied residents now. I, and my family, were very disappointed that the Basingstoke Hilton fell far short of its 3 star rating. I could not, in all honesty, recommend it to other family members who might wish to stay overnight in Basingstoke when we attend the wedding.
Stayed many times - always bad
Basingstoke - not my favourite town in the World, but I find myself there on business a lot. There are few hotels in the area, dealing with a large demand of people, and thus some get away with a lot.
I am a Hilton Gold VIP Member - and this hotel is not a good relfection of the Hilton brand.
I have had the dubious pleasure of the Hilton Basingstoke many, many times (usually since everything else is booked up). Compared to somewhere like The Apollo, this Hilton is an eyesore.
The rooms are old and tired. Cold in the winter and hot in the summer. On more than one stay I have been woken at 2 a.m. by an erratic fire alarm system.
The Bar area is OK. I don't smoke and the design of this area only needs 2 people to light up to fill the air with smoke.
If it had more competition this place would not survive. I'd recommend trying everywhere else first
It's a shed
The room was clean.. That's the only positive comment I can make. Unfortunately, I had to stay there 3 nights on business .... never again
Over priced converted motel
We stayed one night Thursday 3 March 2004. The hotel is on the outskirts of Basingstoke, about 3 Kms or 30 mins on foot from the Railway Station. It is a long two storey building, with the air of a converted motel. It is undergoing bedroom renovations. Our ground floor room had comfortable beds and warm duvets. Individual wall heaters enabled us to control our room's temperature. But the room was small, as was the bathroom. The public areas were large and it seemed that at design stage too much space was allocated to these rather than to the rooms. Corridors were long and uninviting, with heavy fire doors. The tiny leisure centre has a pool about 7 metres in diameter, and cramped changing rooms. The hotel was struggling to heat public areas, including the restaurant (not open before 1900 for dinner, though the Hilton website says it is open all day). The room cost £105 for the 2 and the website did not make it clear there was a £16 charge each person on top for a modest breakfast buffet. Front line staff tried to be helpful but when the product is poor, they can do only so much. Overall, this is neither a luxury hotel nor a credit to the Hilton brand. The hotel seemed quite busy with corporate customers, perhaps not paying their own bills. As Hilton Group shareholders, we hope the hotel is making money. But we prefer to be investors rather than guests in the future. We should be able to do better for less.
Hilton?? No way!!
Made this choice for a late arrival on a business trip. Not familiar with the area, I made reservation just for the trust in the Hilton name. The room was dusty and cold. When I turned the heater on, I began to caugh for the dust and the smell that was coming ou of the heater and almost choked. I had to turn the heat off if I wanted to sleep. One of the worst value for money (GBP 120/night) I ever experienced, though staff were polite and food was OK.
I have just returned from this hotel the rooms were comfortable the food good but the service was excellent. Both bar and restaurant staff could not have done more for us. I would recommend this hotel.
Don't do it !!!!
We stayed at the Hilton Basingstoke recently on a lego land package deal. The room was really tattyand the reception staff extremley unhelpful. I wrote to the head office and was refunded in full. I would avoid this hotel, no way is it a 4*
Didn't like it
The corridors were dark with a damp musty smell and the hotel room looked old - straight out of the 1970's, with . Breakfast in the consevatory was nice : the conservatory was light and bright (an escape from the awful hotel rooms) and there was plenty to choose from the buffet breakfast. I agree with the last reviewer - I was disappointed with my stay and was left wondering how this could be a Hilton hotel.
How can it be a Hilton?
I can't rate it as terrible, but was certainly not pleased with my stay at this hotel. My wife and I spent a long weekend there with our two children (aged 3 yrs and 6 months). The room was tiny and made even smaller with a fold out bed and a travel cot set up. There was a really musty smell and it just wasn't comfortable. The room was furthest from reception, so quite a trek for our 3yr old and to carry our baby. There were no bigger rooms available, although there were some closer - but already allocated. We enquired about the baby minding service that appeared in the brochure - however this had not been heard of in reception and was not available (as we checked out we were told by another recptionist/manager that it was available and would be followed up - heard nothing yet). We decided to put up with the cramped smelly room, long treks and lack of service as there was no alternative hotels with availability in the area. However, the breakfast was a pleasant experience, maybe it was the relief of leaving the room and completing the long journey, but the food was nice and the staff were fantastic (esp. with the kids). I'd really recommend Basingstoke now that the shopping area has improved, but not this Hilton hotel.
TripAdvisor Reviews Hilton Basingstoke
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