Hotel Baltschug Kempinski Moscow
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Today is Saturday, July 13th and we are boarding an Aeroflot flight to Moscow, a short one hour flight where they actually had time to serve us a little lunch. Tauck is brilliant in that they sent our luggage by truck so we had a hassle free experience at the airport. Once we landed, we immediately start touring the city with 2 great guides. We …
When young Muscovites get married they hang a lock on especially constructed metal 'trees' that line a short bridge across a canal in central Moscow. As the 'trees' are filled (and rusted), they are moved, creating a bizarre allee stretching along Kadashevskya, the adjacent street. Our route to the Tretyakov Museum takes us across the bridge where …
This is my first time leading a group of VIPs. This is my last tour leading trip before I joined FedEx and it is the smallest tour group but most expensive trip I have ever lead. The cost per pax is about S$20+K reaching at total of S$200K for the tour gorup of 9. However, It is also the most unforgetable experience.
I recalled just Moscow …
It was a short flight and we took about 1 hours and 30 minutes to reach Moscow. My friend had very kindly arranged for airport pick up. After check out while i was waiting for the driver with me name card, i was approached by the local taxi operators. Hotel of our stay was Balchung Kempinski located close to the Red Square. During our stay in …
... a ballet girl so I headed off on my own, taking the streets in the pouring rain. Weatherwise it's been grey and wet so dreary, would be nice to see Moscow in the sun. 10 minutes later, I strolled down Old Arbat Street and then ended up coming back the opposite way on the New Arbat Street. Old Arbat is pedestrian only with a collection of places to eat, both Russian and Western, stores and several souvenir shops. New Arbat is its modern cousin with more upscale bars and restaurants ...
How has this hotel rated in the past?
- Swimming pool
- Room service
- Free High-Speed Internet
- Business Services
Historical Traveler Reviews Hotel Baltschug Kempinski Moscow
We arrived, tired and not looking our best, to be greeted by an open-arm "Welcome to the Baltschug Kempinski!" from the guy on reception. He dealt with us in a very friendly way, gave us a quick tour of the hotel and showed us up to our room, all the while chatting about the history of the hotel and the surrounding area.
$500 a night does not buy you politeness.
AAAAAAAAAAAAAAAAAHHHHHHHHHHHHHH! The hotel is fine, but don't expect any politeness or warmth of any kind. The staff is just a margin above rude and quite frankly, the Kempinksi should be concerned as this reflects badly on their brand. I have never seen a concierge look so put out to help you with the simplest requests. As a business traveler, I am very self sufficient but I like some level of comfort when I travel, especially having a hotel staff that is willing to assist you. The staff here needs a serious lesson in hospitality management, perhaps they should go train at the Kempinski in Istanbul where I have never encountered any problems.
Nothing wrong, but....
Rather disappointing stay of 3 nights. Room, restaurant, service all just fractionally above the line of acceptance, to the point where a complaint is just avoided. May be OK in the average 3 star, but in what is touted as one of the best in Moscow, not good. In fairness, nothing totally wrong, just an average, uninspiring stay.
We stayed at the Kemppinski for 4 nights and really enjoyed our stay. We stayed in an two room suite which was good size and had a view of the Kremlin. Soon after we arrived, we were sent up a nice bottle of champagne and servuga caviar.
Most things worked well here. Airport transfers arranged by hotel. Really friendly welcome including really helpful escort to room and questions answererd for my wife and myself any . Good security with keycard access to hotels and again in lifts. Paid $300 US. Nice room although bed was a bit saggy. Breakfast in hotel was fine, included in rate. People serving were good if a bit slow, dealt patiently with some rude guests. Room Service good.
Health club access included, sorry didnt use it!
Location was fine for me but I wasnt there to go shopping. Concierge helpful although one man sporting an English spoken badge didnt do so very well.
Felt safer out and about than I did 15 years ago, not knowingly followed this time!
Good but Expensive
This is an excellent hotel but expensive. We were not surprised to see the restaurent empty with the prices they charged when you can eat perfectly well in Moscow for half the price. We were also disappointed with the stocking up of our room and mini bar. It was a bit hit and miss. Sometimes they supplied bottled water sometimes they didn't. Our mini bar was never replenished why we were there. We had a delux Kremlin Veiw room which was spacious, clean and comfortable.
We stayed for 2 nights in a Deluxe Kremlin view room. The room was comfortable and large done in shades of purple, gold and white. The bathroom was nice but not extraordinary. The Kempinski's position on the Moskva River gives the best views of the Kremlin in Moscow.
We were in Russia in December and stayed at the Kempinski and had a fantastic stay. You cannot find a better location for touring the Kremlin and Red Square, as it is a short walk over to these sites. The security at the hotel is excellent and guests must use their room keys to activate the elevators. The room was huge and very comfortable. We had a very enjoyable dinner in the hotel at the Shogun restaurant and looked upon the Kremlin. I wouldn't recommend eating at the hotel all the time as it is quite expensive and there are many restaurants around the hotel. Having said that and having stayed at others hotels in Moscow, I would highly recommend this hotel.
Wonderful 25th wedding anniversary
For our 25th wedding anniversary we decided to go to Russia. We booked into the Kempinski for October 2004 and was worried about the weather and location. The weather was cool, but the location could not have been better. It is away from the very, very busy streets and just a bridge away from St. Basil's. We loved the room and the staff was always very attentive. Also, dining was always a grand affair when we chose the hotel's dining room. The breakfast buffet was also wonderful. After visiting Moscow and seeing where the other hotels were located I was very glad that we had chosen this one.