Just OK

My husband and I spent two nights at this hotel and while the hotel is attractive and clean, it missed the mark in service and amenities.

Several requests that we made to the staff were ignored. The room was small, with very uncomfortable bedding and no mini-bar. They provided an iron and ironing board, but the ironing board was so short that you got a backache just using it for a quick press.

The bell staff was unresponsive, standing around chatting instead of helping. The room service breakfast was good though, and prompt.

Overall, we were disappointed with the Ballantyne and will probably not stay there again.

Lovely Stay

We had the pleasure of staying here 2 nights and then 2 nights at the Westin in early November. We were expecting Ballantyne to be a nice hotel, and the hotel exceeded our expectations.

Parking was free, convenient, and very easy.

Check-In was quick and easy.

We had a King room overlooking the golf course.

The view was nice. The room was exceptional. This has to be probably one of the nicest rooms I have every stayed in.

I don't know if the rooms have been recently renovated, but they were exceptional in decorations and cleanliness. The rooms are very spacious. The balcony was a nice extra. The bathroom had a separate shower and tub.

We ordered rooms service very late one night (1 a.m.). It wasn't cheap, but the food was very good and the serving size was more than enough.

The staff was great. Very, very friendly.

It is a little farther from downtown from other hotels, such as The Park, but the drive time was probably equal to those others and was much easier because it is all interstate.

We did drive to the Southpark Mall and probably would not choose to stay in this area because of all the traffic, etc. There is another, larger mall very close to the Ballantyne that is very nice, with MANY restaurants surrounding it.

Next time I visit Charlotte, I will definitely stay at the Ballantyne

Accounting Staff is a nightmare

We went there for a girl's night out package and a bed and breakfast package. It was not until we returned home and our credit card bills sent did we realize that one lady have been overcharged by $700 and the other by $400. Charges were placed on their bills for items like golf that we did not even do. The accounting department refused to take off the incorrect bills and wanted all of use to resend our credit card info....it has been over a month and the issue has not been resolved.

Excellent Resort

Stayed at the Ballantyne Resort for five nights. I was very pleased with my stay. The rooms were beautifully appointed and the bathroom amenities were great. The spa at the resort was equally beautiful; although, I have had better stone massages. Spa/salon appointments were hard to get. You need to make them well in advance. I usually stay at a Four Seasons hotel/resort when I am away from home and I found this resort to be a great bargain in comparison. I have already made reservations to stay at Ballantyne for another trip to Charlotte. Yes, this resort is not located near downtown Charlotte, but it's only about a 10 min. drive from the Southpark Mall. If you must go to Charlotte, this is the place to stay!

High Maintainence Traveler

We stayed for one night while traveling. The hotel is very well maintained and the staff was very friendly. My wife used the spa and enjoyed her massage. The room service was as good as room gets. The lobby is above average and the bar was very good. Reminded me of a Ritza Carlton in a lot of ways.

Now, all this said... it was our first visit to Charlotte. A wonderful, modern Southern jewel. However, the hotel just seemed out of place. It was smack dab in the middle of a commercial development park. Yes, there was a golf course behind the hotel, but a mall was adjacent to teh hotel. This resort belongs in a more secluded area and just didnt seem to "fit" in its location. I understand Charlotte is growing, but the city planners need to take some lessons on approving resorts of this nature.

In conclusion, a wonderful resort, top notch, great value, but it just seemed lost.

Excellent Accomodations

We arrived in Charlotte having booked our weekend at the Park Hotel (which was highly rated) by all travel sources. Very disappointed...very minimalist room with a sliver of a window overlooking a shopping promenade. Although a 15 minute drive from downtown ...the Ballyntine Resort made our stay in Charlotte a pleasure. Excellent service, beautiful rooms (very light overlooking the golf course), an excellent spa (great services), respectable dining, fine service. Highly superior to other choices in Charlotte - highly recommend!

Forgot we were in Charlotte !!

I picked the Ballantyne to rendevouz with my Sweetheart in Charlotte and could not have been more pleased or delighted! The accomodations were wonderful - from the moment you step into the marble foyer you know you're in for a treat! I'm always on the look-out for romantic places to stay - and the Ballantyne didn't disappoint! The staff was extremely accomodating - one little glitch at check-in but it was handled first-rate by my bellman who "took charge" of the situation and professionally got me in the room that I had reserved. The view of the golfcourse from the balcony was a treat - and those spa robes!! Yummy!!

Am looking forward to a return visit!

Wonderful stay

Our night away from the kids was wonderful. We were treated like royalty!

Pleasant stay...Good value

a lovely resort...we stayed during our visit to relatives in S.C. for the thanksgiving holiday. nice amenities like the spa and pool. rooms are comfy with lavish marble bathrooms w/ separtate shower and tub...service was 'okay.' we'd had better, but for $150. per night--what the heck. 24-hr in-room dining--not a great menu--limited, but convenient. we recommend the resort for value and amenities. the only problem was on our third night's stay, loud guests congregated in the hallway 'til 2am. we had to call the fromt desk 2x--other that that slight glitch---enjoy the stay...it's a good $ value!

Excellent. Highly recommended. Great Value.

Excellent. This resort has been recognized by Conde Nast and rightfully so. Beautiful accomodations, excellent golf course/driving ranges and spa. The pool and facilities are also very good. Definitely a first class hotel and I would return without hesitation. Highly recommended and excellent value for the dollar. Guaranteed that you would not be disappointed.