Baechtel Creek Inn & Spa, An Ascend Collection

Address: 101 Gregory Lane, Willits, California, 95490, United States | 3 star hotel
Searching for availability...
*Prices above are provided by partners for one room, double occupancy and do not include all taxes and fees. Please see our partners for full details.

How has this hotel rated in the past?

  What's this?
Discover trends in hotel experiences based on real traveler reviews and ratings. Mouse over circles to see what some travelers had to say.


This 3 star hotel, located on 101 Gregory Lane, Willits, is near Lake Mendocino, Mendocino County Museum, and Ridgewood Ranch.
Map this hotel


Photos of Baechtel Creek Inn & Spa, An Ascend Collection

    View all photos

      Historical Traveler Reviews Baechtel Creek Inn & Spa, An Ascend Collection Willits

      Stay away!


      We were very disappointed in the inn. There is no creek that you can see from the inn.

      The room was dirty. The bedspread actually had dried blood spots on. They did bring a clean one in right away. The carpet was dirty. The beds were okay. The pool and jacuzzi were clean and nice. The desk clerk was very helpful.

      The continental breakfast was less than mediocre.

      I would not recommend this place to anyone.

      Our Inn is located right in front of the Baechtel Creek. Our ads and website advertise our "Pool & Lobby Area overlooking the creek."

      This is correct.

      We always advertise an "expanded continental breakfast." This consists of Hard Boiled Eggs, English Muffins, Toast & Jam, Danishes, Coffee,

      Tea, OJ, Hot Chocolate and Fresh Fruit. This exceeds the Triple A Tourbook requirement for

      our listing.

      This guest did call and tell us one of their bedspreads had what they thought were blood stains. We immediately went and got the bedspread and put a new one on for them. We

      took the bedspread to the laundry room to examine it because it was one of our brand new ones. We found three small red ink stains in the center inside of the bedspread. It was not blood - but rather appeared that a previous guest had done some paperwork in bed and got ink on the inside of the spread.

      The guest never mentioned anything about their carpet - the first we heard is when we read the review. However, we did immediately go in and

      look at the carpet. We could not find any spots or stains - so we are at a loss on that one.

      We appreciate their commendation on our staff and our lovely pool and spa patio garden area.

      No customer service


      My girlfriend and I booked our room and massages well ahead of time only to find out they never booked the massages so they had to call all over to get someone, which they couldn't confirm they could get anyone. We didn't need the hassle and they offered no real apology for messing up so we left.

      A clean, average room


      This place is nothing but an average motel configuration with fairly nice trim. Our room was a "premium" upgrade which amounted to new carpeting and down comforters on the two queen-sized beds. The closet area adjacent to the bathroom had been remodeled so that a counter extended through it providing space for an undercounter refrigerator but leaving no place for one to hang one's clothes. To their credit, the room was available on time and was clean and fresh. The pictures on the inn's website are extremely flattering. Enough said.

      Just the place to relax


      My best friend and I were looking for a weekend get away, so we hoped in the car and headed North on the 101, as we came into the town of Willits we were told by many of the locals that the only place to stay in Willits is the Baechtel Creek Inn & Spa. To our delight we found a warm welcome from the moment we entered the Inn. Being in sales and customer service ourselfs, I was delight to see such great customer service from the frount desk to the spa. We enjoyed wonderful spa treatments and our room was a wonderful place for us to relax in after our treatments. Keep them in mind for those weekend get aways. Thanks Baechtel Creek for all your hospitality!!!

      Worse experience ever


      We made reservations over 2 months in advanced and had booked massages at that time as well. The lady on the phone told us that if we changed our minds on the type of treatment we wanted, we would be able to change them when we checked in as well. I decided to select the "Garden Room" because I was told it was "full of plants" and had a jacuzzi tub.

      We were expecting a lovely little Inn hidden away since it was the "only hotel in Willits that is situated in a quiet cul-de-sac right off Hwy 101." Instead, we got a painted Motel 6 that was 50 yards from the highway and right next to a McDonalds. Our "Garden Room" had 2 plants in it. Upon arriving, we thought we'd make the best of our disappointment. However, our room smelled terrible of cigarette smoke, when we complained, we were told that it was "new carpet smell" and we were given two choices: changes room (I really wanted the jacuzzi tub) or she could run some type of deordorizer that would get rid of the smell. She told us that we couldn't be present when this was being done, so could we please kill about an hours time and let the front desk know when we left. So we went to the front desk, told the girl we were leaving. When we got back, the room still smelled. We didn't think they even ran it because she said the windows would be open and they were not. We didn't want kill another hour so we went to bed. Later upon asking her why they didn't do it, Ms. Rodriquez said that she had asked the front desk 3 times if we called and the girl said "no." Well we didn't call the front desk, we went in and talked to the girl and told her we were leaving! Later that first night, they called our room after 10pm (waking us up) to ask us to switch our massage appts. We said "fine!" and went back to bed. The next morning at our appts, they were not what we had requested (we received regular massages) and found out from our massager (she was the ONLY good thing about this trip) that they had called her at 10pm the night before as well to see if she could take care of use. We were not very pleased with the service we received at all. We also had a stained pillowcase and two stained towels. We wanted to leave that night, but read in the room's handbook that 48 hours were required for cancelations. When we asked for some type of discount they refused. Thinking I could get somewhere with the owner, I wrote Ms. Rodriguez a letter, I got one back about 2 weeks later and was given excuses to why this and why that, but no apology or any offering of a discount or refund. The letter also stated to call her with questions. So I called her that day and left a message. About 3 messages and 2 weeks later, she finally calls me back saying there is nothing she can do for us. I wrote to the BBB and she responded with lies. We decided to give up on the BBB and just use word-of-mouth.

      Since we were up there for a wedding, we know people in that general area and made sure everyone of them knew about it. Her professionalism is a joke. She really shouldn't be putting "our goal is to exceed your expectationnns in providing quality accommodations and the best possible customer service..." when they don't even know how to handle customer complaints.

      A Hidden Treasure


      As a Sales Director for a large company, traveling is my life. I have stayed in every type of accommodations imaginable, so what a wonderful surprise it was to find such a lovely Inn tucked away in such a rural area. I was treated to a lovely room with beautiful antiques and an extremely comfortable bed (and believe me I have tried them all). The highlight however came with the charming spa located on the property.

      What a way to relax after driving all day. Everything about this place charmed me, so much so that I have made arrangements to bring my wife back for our next anniversary.

      Bacterial Creek Inn is more like it


      First room: right beside the McDonald's drive-thru speaker and the heater didn't work. Second room: Another broken heater, filthy stained washcloth on the floor, black hairs all over the shower. Management response: fixed the heater, offered us 15% off for giving us a gross unclean broken room. Were told the owner would contact us; didn't. We wrote; we were basically called liars (I have the email) and told oh well, too bad.


      late that night to let us know his heater did not work. The maintenance

      person prompty went down to room, checked out the heater and offered

      him another room so that he would not be inconvenienced. They found a

      used wash cloth behind the bathroom door, it was removed and the

      following morning they checked out. They wrote a letter wanting a

      discount and we offered them 15% discount for their inconvenience.Their

      original complaint, followed by their email do not match - and although

      we take very seriously our guests complaints, we have to also check out

      the facts and respond accordingly. We felt a 15% discount was adequate

      as they were given another room immediately upon their complaint of the

      heater and when the used washcloth was pointed out, it was immediatley

      removed and a 15% discount was offered.

      Smelly Room - Cigarette


      SMOKE SMELLING ROOM - We booked a room for our 10th anniversary and chose this hotel because the Skunk Train goes from Willits, CA to Fort Bragg, CA. Well, the Skunk Train no longer runs, so there is no other reason to stay in Willits. We were going to stay any way, but the room smelled awful of cigarette smoke, to the point as a nonsmoker it made me sick to my stomache. We had requested a non smoking room, but obviously didn't received one. We ended up cancelling and staying at a BEAUTIFUL hotel facing the ocean in Fort Bragg, CA.

      hours. She booked a standard king room. When she arrived she went to

      her room and then returned saying the room smelled of cigarettes. We

      offered to switch her to another room - she declined. She was told she

      would be charged as she had made her reservation online and the

      cancellation policy was 48 hours. She said okay and left. The following

      day she called and spoke with me, to see whether she had been charged.

      We told her yes because this was an online reservation and the

      cancellation policy applied. I reminded her that she had been offered

      another room.I would also like to say that the room she originally

      received has just been totally renovated. It has all new texturing,

      paint, tile flooring, etc and no one before or since has told us it

      smells of smoke. We have people sign when they check in that they will

      not smoke in our non smoking rooms or they will be charged $150

      cleaning fee.

      TripAdvisor Reviews Baechtel Creek Inn & Spa, An Ascend Collection Willits

      4.00 of 5 stars Excellent

      Travel Blogs from Willits


      A travel blog entry by moose7200 on Apr 08, 2015

      5 photos

      Today, we visited the Van Damme State Park, the place we would have camped at if it was not for the weather forecast. We went hiking on the Fern Canyon trail, which was 3.5 miles one way, and another 3.5 miles back. The trail was probably longer, but we stopped at 3.5 miles. The trail was nice, but the only negative thing about it ...


      A travel blog entry by moose7200 on Apr 07, 2015

      7 photos

      Today, we left our home at around 10:00 am to start our trip to Mendocino. We delayed leaving because we did not want to hit rush hour, and it was previously raining. We first stopped by at the Belmont Library, so I could check out a book to bring with me to read if I had any free time. After I quickly checked out my book, we got sandwiches for lunch at Subway. While we were on our way ...

      Monterey to Willits

      A travel blog entry by lost-in-place on Sep 26, 2014

      6 photos

      ... thereafter we entered the outskirts of San Francisco. So here we were going on a huge overpass right over San Fran on Hwy 101, and the next thing we know the GPS is telling us to take the "downtown" exit. Yep, she took us right smack through town. It was a bit crazy – the drivers don't slow down much less than freeway speed and roadwork and closed lanes made it that much more interesting. We went up the streets of San Francisco and back ...

      The Kate Wolf Folk Festival 2014

      A travel blog entry by buckanddeanne on Jun 30, 2014

      1 comment, 28 photos

      ... back to camp we passed a homage to Ken Kasey's FURTHER bus with a poignant reminder on the back that read "Why The Movement Never Got Off The Ground" - because they were all too stoned! If the way marijuana tinges the Black Oak country air is any indication it is a cause and effect that lives on. More accurate, I believe, was the 60s generation arriving at the understanding that the establishment will not be let's get stoned.

      If you believe the ...

      Big Trees

      A travel blog entry by jgood on Aug 09, 2013

      1 comment, 16 photos

      ... it out, time constraints prevented us, and we drove on toward the Redwoods state and national parks. Our first stop, again with hopes of hiking, was at the entrance gate to Jedediah Smith Redwoods State Park. After being informed by the ranger that dogs are not allowed on the trails, she directed us toward a walk down a road to a river upon which we could take Pippi. We walked to the river taking in the towering ...