Baechtel Creek Inn & Spa, An Ascend Collection
How has this hotel rated in the past?
Historical Traveler Reviews Baechtel Creek Inn & Spa, An Ascend Collection Willits
We were very disappointed in the inn. There is no creek that you can see from the inn.
The room was dirty. The bedspread actually had dried blood spots on. They did bring a clean one in right away. The carpet was dirty. The beds were okay. The pool and jacuzzi were clean and nice. The desk clerk was very helpful.
The continental breakfast was less than mediocre.
I would not recommend this place to anyone.
Our Inn is located right in front of the Baechtel Creek. Our ads and website advertise our "Pool & Lobby Area overlooking the creek."
This is correct.
We always advertise an "expanded continental breakfast." This consists of Hard Boiled Eggs, English Muffins, Toast & Jam, Danishes, Coffee,
Tea, OJ, Hot Chocolate and Fresh Fruit. This exceeds the Triple A Tourbook requirement for
This guest did call and tell us one of their bedspreads had what they thought were blood stains. We immediately went and got the bedspread and put a new one on for them. We
took the bedspread to the laundry room to examine it because it was one of our brand new ones. We found three small red ink stains in the center inside of the bedspread. It was not blood - but rather appeared that a previous guest had done some paperwork in bed and got ink on the inside of the spread.
The guest never mentioned anything about their carpet - the first we heard is when we read the review. However, we did immediately go in and
look at the carpet. We could not find any spots or stains - so we are at a loss on that one.
We appreciate their commendation on our staff and our lovely pool and spa patio garden area.
No customer service
My girlfriend and I booked our room and massages well ahead of time only to find out they never booked the massages so they had to call all over to get someone, which they couldn't confirm they could get anyone. We didn't need the hassle and they offered no real apology for messing up so we left.
A clean, average room
This place is nothing but an average motel configuration with fairly nice trim. Our room was a "premium" upgrade which amounted to new carpeting and down comforters on the two queen-sized beds. The closet area adjacent to the bathroom had been remodeled so that a counter extended through it providing space for an undercounter refrigerator but leaving no place for one to hang one's clothes. To their credit, the room was available on time and was clean and fresh. The pictures on the inn's website are extremely flattering. Enough said.
Just the place to relax
My best friend and I were looking for a weekend get away, so we hoped in the car and headed North on the 101, as we came into the town of Willits we were told by many of the locals that the only place to stay in Willits is the Baechtel Creek Inn & Spa. To our delight we found a warm welcome from the moment we entered the Inn. Being in sales and customer service ourselfs, I was delight to see such great customer service from the frount desk to the spa. We enjoyed wonderful spa treatments and our room was a wonderful place for us to relax in after our treatments. Keep them in mind for those weekend get aways. Thanks Baechtel Creek for all your hospitality!!!
Worse experience ever
We made reservations over 2 months in advanced and had booked massages at that time as well. The lady on the phone told us that if we changed our minds on the type of treatment we wanted, we would be able to change them when we checked in as well. I decided to select the "Garden Room" because I was told it was "full of plants" and had a jacuzzi tub.
We were expecting a lovely little Inn hidden away since it was the "only hotel in Willits that is situated in a quiet cul-de-sac right off Hwy 101." Instead, we got a painted Motel 6 that was 50 yards from the highway and right next to a McDonalds. Our "Garden Room" had 2 plants in it. Upon arriving, we thought we'd make the best of our disappointment. However, our room smelled terrible of cigarette smoke, when we complained, we were told that it was "new carpet smell" and we were given two choices: changes room (I really wanted the jacuzzi tub) or she could run some type of deordorizer that would get rid of the smell. She told us that we couldn't be present when this was being done, so could we please kill about an hours time and let the front desk know when we left. So we went to the front desk, told the girl we were leaving. When we got back, the room still smelled. We didn't think they even ran it because she said the windows would be open and they were not. We didn't want kill another hour so we went to bed. Later upon asking her why they didn't do it, Ms. Rodriquez said that she had asked the front desk 3 times if we called and the girl said "no." Well we didn't call the front desk, we went in and talked to the girl and told her we were leaving! Later that first night, they called our room after 10pm (waking us up) to ask us to switch our massage appts. We said "fine!" and went back to bed. The next morning at our appts, they were not what we had requested (we received regular massages) and found out from our massager (she was the ONLY good thing about this trip) that they had called her at 10pm the night before as well to see if she could take care of use. We were not very pleased with the service we received at all. We also had a stained pillowcase and two stained towels. We wanted to leave that night, but read in the room's handbook that 48 hours were required for cancelations. When we asked for some type of discount they refused. Thinking I could get somewhere with the owner, I wrote Ms. Rodriguez a letter, I got one back about 2 weeks later and was given excuses to why this and why that, but no apology or any offering of a discount or refund. The letter also stated to call her with questions. So I called her that day and left a message. About 3 messages and 2 weeks later, she finally calls me back saying there is nothing she can do for us. I wrote to the BBB and she responded with lies. We decided to give up on the BBB and just use word-of-mouth.
Since we were up there for a wedding, we know people in that general area and made sure everyone of them knew about it. Her professionalism is a joke. She really shouldn't be putting "our goal is to exceed your expectationnns in providing quality accommodations and the best possible customer service..." when they don't even know how to handle customer complaints.
A Hidden Treasure
As a Sales Director for a large company, traveling is my life. I have stayed in every type of accommodations imaginable, so what a wonderful surprise it was to find such a lovely Inn tucked away in such a rural area. I was treated to a lovely room with beautiful antiques and an extremely comfortable bed (and believe me I have tried them all). The highlight however came with the charming spa located on the property.
What a way to relax after driving all day. Everything about this place charmed me, so much so that I have made arrangements to bring my wife back for our next anniversary.
Bacterial Creek Inn is more like it
First room: right beside the McDonald's drive-thru speaker and the heater didn't work. Second room: Another broken heater, filthy stained washcloth on the floor, black hairs all over the shower. Management response: fixed the heater, offered us 15% off for giving us a gross unclean broken room. Were told the owner would contact us; didn't. We wrote; we were basically called liars (I have the email) and told oh well, too bad.
THE BACTERIAL INN AND SPA. Remember it and KEEP DRIVING.
late that night to let us know his heater did not work. The maintenance
person prompty went down to room, checked out the heater and offered
him another room so that he would not be inconvenienced. They found a
used wash cloth behind the bathroom door, it was removed and the
following morning they checked out. They wrote a letter wanting a
discount and we offered them 15% discount for their inconvenience.Their
original complaint, followed by their email do not match - and although
we take very seriously our guests complaints, we have to also check out
the facts and respond accordingly. We felt a 15% discount was adequate
as they were given another room immediately upon their complaint of the
heater and when the used washcloth was pointed out, it was immediatley
removed and a 15% discount was offered.
Smelly Room - Cigarette
SMOKE SMELLING ROOM - We booked a room for our 10th anniversary and chose this hotel because the Skunk Train goes from Willits, CA to Fort Bragg, CA. Well, the Skunk Train no longer runs, so there is no other reason to stay in Willits. We were going to stay any way, but the room smelled awful of cigarette smoke, to the point as a nonsmoker it made me sick to my stomache. We had requested a non smoking room, but obviously didn't received one. We ended up cancelling and staying at a BEAUTIFUL hotel facing the ocean in Fort Bragg, CA.
hours. She booked a standard king room. When she arrived she went to
her room and then returned saying the room smelled of cigarettes. We
offered to switch her to another room - she declined. She was told she
would be charged as she had made her reservation online and the
cancellation policy was 48 hours. She said okay and left. The following
day she called and spoke with me, to see whether she had been charged.
We told her yes because this was an online reservation and the
cancellation policy applied. I reminded her that she had been offered
another room.I would also like to say that the room she originally
received has just been totally renovated. It has all new texturing,
paint, tile flooring, etc and no one before or since has told us it
smells of smoke. We have people sign when they check in that they will
not smoke in our non smoking rooms or they will be charged $150
TripAdvisor Reviews Baechtel Creek Inn & Spa, An Ascend Collection Willits
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