BEST WESTERN The Stuart Hotel
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Historical Traveler Reviews BEST WESTERN The Stuart Hotel Derby
Some kids have a hobby....
...their hobby is attempting to run this joke of a hotel in Derby.
Upon arrival, my four friends and I found that the rooms we'd booked over a month ago had not been reserved at all. After declining their offer of moving "down the road", we found out that the twin and tripple rooms we'd booked were in fact a double and a double with a camp bed. We politely asked if this could be rectified and it only took a mere 8 hours for them to sort this out.
The temperature of the hotel would have you thinking that an active volcano was situated directly beneath it. I've been in colder saunas. It was unbearably hot and made sleeping very traumatic.
On our second day in the hotel we found that our electronic keys had been deactivated for no apparant reason. Which was nice.
The rates are outrageous and completely unjustified. This hotel is quite simply a dressed up Travelodge, but with worse service and an awful attitude.
To top things off, we just recieved a £60 charge for cancelling a room we didn't have.
Enjoy your stay.
Loved the decor, staff issues are prominent
Stayed here recently and was impressed the modern decor of the place. when i went to check in i was dissapointed that my reservation was not in the system. the receptionist didnt seem to care and no apology was offered, however i can let that go she was 'busy' as she pointed out to me!! there was no offer of luggage assistance anddirections to my room were sketchy. got to my room and was initailly disapointed about the size. the facities were however good, the rooms had been given alot of thought. The bar was good and table service was a nice touch. went into the restuarant which was very modern. The menu was average, but i let it go. service was good, friendly but not over familiar. Atmosphere was non existent, please change the music!!!!
The food was less than average, tastless and bland, no more than what i would expect in my local pub.
My nights sleep was constantly disturbed by noisy guests and banging doors. Have people no concept of noise or respect for other guests. On check out there was a que to the front door, needed more staff on duty. Overall the staff coped well, however alot of work needs doing in key areas, an okay hotel if you are looking for a base to stay at, just dont eat and leave about fifteen minutes early!
Brilliant stay at nice designer hotel
i enjoyed my stay at the hotel and thought it was very nice. I thought I should mention this after seing all the reviews below.Good food and nicely decorated - reminded me of a hotel I stayed in rome recently, modern, clean up to date and fresh.
Brilliant 4 star hotel. YEAH RIGHT
i have made a reservation through a company i wish not to name.it has been advertised as a 4 star hotel but i wouldnt give it a one star.i think that they are breaking the law because they advertise as a 4 star hotel but it is not.i have stayed in one of the rooms and i had no toilet paper, no bath towels and no warm water.The heating system did not work so the room was freezing, i honestly thought i was sleeping outside.i paid ?180.00 for this dump.I went to the liquid bar and the service was disgusting. The blonde barmaid was very rude so i had a drink and then went to the xs restaurant.The restaurant was not that busy and i expected a better service.The food was nice and i think the chefs are working for the wrong company because they should be working at a better place then this dump.
Not four star standard
never stay at this hotel it is most definitely the worst hotel and service i have ever encountered !when we arrived at the hotel it was the manager that checked us in and on first impressions i was quite pleased as it looked exactly as i was expecting . how wrong can you be ! room on ground floor was unfinished ,stains on walls ,room cold,dirty bedding,shower leaking ,room not cleaned properly ,outside room unsafe wires hanging down from ceiling ,open bare staircase,piles of laundry on floor etc,etc, could go on forever! complained to manager who offered no explanation or help to which we checked out after one night even though we had already paid for two and no refund as of yet!!!
We stayed over the Valentines weekend. The hotel looked like it was in the last stages of a total referb. The room was very comfortable as was the rest of the hotel. The meals were very good and the staff were helpful and friendly. In fact I can not find fault with the hotel at all.
Beware the building works
This hotel was much hyped as a top class venue but the results were disappointing. I found that the first floor was still a building site.
My room was on the second floor so I had to walk through the building site each day. The restaurant was unavailable when I stayed there, which meant I had to venture out for food. There is a lot of building and refurbishment work going on, some of it looks very tasteful but a lot of it looks sterile and threadbare. I'm surprised they have not installed double glazing as my room was very noisy. The room entertainment system was good, including broadband internet (though I could not get it to work with my laptop!) I wanted to like the hotel but found it difficult, in the end my decision was made by the hotel itself which tried to overcharge me for my stay. So, in conclusion, I'd suggest you go elsewhere!
This place was a dump. I even got DCC health and safety round the next day. No running water in the room. The restaurant was flooded the room a suana ( not big enough to swing a cat) boiling hot up 2 flights of stairs with builder rubble and a dreadful duputy manager never ever go to this hotel
Unforgettable but for the wrong reasons
No offer of assistance up 2 flights of stairs with heavy suitcase.
Booked a double room but was given a single. The double room that I was moved to had a leaky radiator and although I informed the management they did not have it mended during the week I stayed. Breakfast took over half an hour to arrive one morning although the restuarant was not even a quarter full. I am also in disputed over the bill as they charged both myself and my company and took money without my authorisation. The decor in the refurbished areas is fantastic but it is a pity that the service didn't match. I would never revisit
THE STUART IS FRESH, MODERN AND BRILLIANT
THE STUART was a warm welcome. It has been tastefully designed to a modern up to date standard with all the facilities you can think of.They even have wireless broadband internet access in some areas so that you can conect your laptop and download e-mails superfast.The rooms were well designed.the restaurant was excellenet and the bar very trendy with friendly staff.There were 10 of us on business and they really looked after us. The meeting rooms had everything we needed as well wirelee broadband internet.We will definitely stay their again - its the best I've seen for a long time.Nice to see UK hoteliers waking up a bit and providing accomodation and facilties that we really need.
TripAdvisor Reviews BEST WESTERN The Stuart Hotel Derby
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