BEST WESTERN PLUS The Connaught Hotel

Address: 30 West Hill Road, Bournemouth, Dorset, England, BH2 5PH, United Kingdom | 3 star hotel
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This 3 star hotel, located on 30 West Hill Road, Bournemouth, is near Bournemouth Beach, Oceanarium, Hengistbury Head, and De Vere Royal Bath Hotel Spa.
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    Historical Traveler Reviews BEST WESTERN PLUS The Connaught Hotel Bournemouth

    Dated hotel. Not worth the money


    I recently stayed here in one of their so-called 'superior' double rooms. I was very disappointed as I had expected more for my money. The room was quite small, the decor quite dated and although it said I could get wifi internet access in my room it did not work. Found a cockroach in our bathroom at night!

    The front office is very scruffy and gives a terrible first impression as you go in.

    The leisure club is ok and looks like it's had more money spent on it recently which is good.

    Shame the rest of the hotel did not live up to the amazing looking website on which I booked.

    Not awful but not great


    I stayed with my partner for two nights at this hotel. We had a superior double room. It was small but did have a small balcony which was quite pleasant. The room was not , by any standard, what one would call luxury but it was clean & tidy.

    My biggest gripe was that the cleaners were on the corridor from 8.00am and were knocking the door to service it from 8.15 and shouting to each other so any chance of a restful break were out of the window. We asked for room service which was ok except the night staff couldn't give us any wine because they didn't know where it was. The room service directory was two years out of date. I wouldn't stay there again.

    Avoid at all costs!


    Booked a 'superior' room for a Saturday night, should have cost £160 but negotiated £120. The hotel is scruffy internally but we could not believe the room. The furniture was archaic, wallpaper peeling, 1970's bathroom fittings, dirty carpet, etc. If that was superior I hate to think what the normal rooms are like.




    I booked this hotel, looking forward to a week of luxury and comfort. Was I disappointed!!!

    For the money we paid, we could have had a week all inclusive in the Dominican Republic.

    The room was far too small, badly furnished, poorly decorated, no attempt had been made to make it welcoming.

    The bathroom was seedy and grubby. Our toiletries were never replenished although we were there for seven days.

    The so called beauty facilities consisted of two cubicle type rooms below ground with mouldy carpets and staff who appeared as and when it suited them. They were self employed and just worked when they felt like it. I was not able to book any appointments the whole week I was there.

    A complete and utter rip off. They even tried to overcharge me on the final bill and it was only when I refused absolutely to pay that they adjusted the charge. DON'T GO THERE!!!

    Average hotel


    This is a very average hotel. Hotel needs renovating. All looking a bit tired. Our room was rather shabby, decor needs updating, wallpaper peeling etc. We stayed in a family suite, but not very spacious. With a double bed, and a single bed very little room left.

    However, staff were all very friendly, and service was good. Room service very efficient, and breakfast very good too.

    Quite disappointed with accomodation, would not stay there again, unless updated and improved.

    A nice choice


    Best Western hotels can never be described as charming. Perfectly acceptable would be far more accurate. Our room was small and dark, but quiet and clean. The bathroom was small (to be expected) but in good condition.

    The hotel is on a quiet street on top of the West Cliff (it is about a 10 minute downdown.... down hill going and steeply uphill coming back).

    Our room rate included breakfast, which was quite nice (Juice, cereal, cake, fruit and a selection of hot foods). We never left feeling hungry

    Surprisingly for a hotel of this category, there was a gym and pool.. It was nice to be able to work-out and then go for a long swim.

    If you don't have high expectations, this hotel will work well for you.

    Lovely rooms friendly service


    My fiance and I stayed here and found it excellent. The rooms were nice and the food was great. We would like to thank the manager Nikki who made our stay very special with her wonderful service. Will be back again soon I'm sure.

    Consistantly Awful!


    THis hotel was a real disappointment. For the price and claims in their leaflet and website and I was expecting something reasonable but what we actually got was very poor.

    The room looked like it was last decorated in 1979 and looked shabby and dismal. We were disturbed constantly all night by people talking and knocking on doors, at one point someone tried to get in to our room with their key card. When we tried the shower in the morning ( a tap combination type shower) we found that the hot tap didn't actually work. As we had an early appointment it seemed pointless to call down to reception as there was little time to do anything.

    The manager was pretty unhelpful and offered no form of compensation saying "the constant noise was a hen party" he apparantly had known this from the night before and said there was nothing he could have done and we should have "called down about the shower as the maintenance man would have come up straight away". Personally I don't want to have maintenance men in my room and surely this sort of thing is standard checks. (I dread to think how the bath was last cleaned without hot water!).

    We left without breakfast.

    we had hoped to use the hotels facilites (restaurant, pool etc) but the standards were so low that I didn't even look at them!

    An awful night at an awful hotel!

    A good 3* hotel


    We stayed there for 2 nights in Sept 2004 :

    Location : About 15 minutes walk away from the city centre. Down hill there and up hill back to the hotel. The hotel is situated in a quiet area away from busy roads.

    Parking : About 30 parking spaces. It was full at times while we were there but we managed to find a space all the time and you can also park in front of other cars if you leave your keys with reception.

    Food : We only had breakfast there and it was excellent. Good choice of juices (4) but bit watered down, cereals, cakes (3) and prepared fruits plus the full English breakfast.

    Staff : We found the staff friendly and helpful.

    Hotel : Décor was ok and hotel was nice and clean inside and outside.

    Accommodation : We stayed on the top/third floor with a small balcony. Lower floors do not have balcony but the view was nothing special. The room was clean and the bed was comfortable with TV and coffee facilities. My mate stayed in a room next to the stairs and he said it was abit noisy when people walked by. One of the rooms also has a smoky smell due to not being a non-smoking room. There is a small lift to all floors. A typical good 3* accommodation so don't expect more !.

    Facilities : The hotel has a very good swimming pool with a jacuzzi next to it and steam rooms and sauna. The Sauna was not working when we were there. The gym was also very well equipped.

    Overall the hotel standard was very good and would stay there again if stayed in a non smoking room away from the stairs. It was also very good value if you booked it via Best Western and not direct with hotel.

    Perhaps not again!


    modernised, clean hotel, a few minutes from the beach and town. pleasant staff, quite good facilities, choice of eateries.

    But, got trapped in lift (released in 10 minutes by manager!) beds lumpy and chef perhaps over-enthusiastic about his work. ok, we like plainer food, but this melange confused the taste buds! So, at breakfast i asked for poached eggs on toast, nice and straightforward. Cooked in pure vinegar but there you go! modern children unlikely to find much - except steak - to please them on the menu. breakfast choice was excellent.

    left postcards in reception, paid for the franking, one arrived safely, the other arrived without any mark, Mum was so pleased to pay the excess!

    Car park cramped, some facility in the hotel next door. Large bedroom was large, the floor, and thus the beds sloped, but no cold water in bath, had to wait for it to cool! fixed the next day.

    TripAdvisor Reviews BEST WESTERN PLUS The Connaught Hotel Bournemouth

    4.50 of 5 stars Outstanding

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