The Ayrlington

Address: 24/25 Pulteney Rd, Bath, Somerset, England, BA2 4EZ, United Kingdom | 5 star hotel
 
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Location

This 5 star hotel, located on 24/25 Pulteney Rd, Bath, is near Royal Crescent, Holburne Museum of Art, Montacute House, and Parade Gardens.
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    TravelPod Member ReviewsThe Ayrlington Bath

    Reviewed by dragonrider

    Old worlde

    Reviewed Apr 6, 2013
    by (12 reviews) , Australia Flag of Australia

    Very nice old building, comfy room and welcoming staff. Being a B&B they only serve breakfast so you have to find lunch and dinner elsewhere but it is very close to City centre so that's not a problem

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Historical Traveler Reviews The Ayrlington Bath

    Good weekend get away

    from

    We stayed for a weekend in February at the Arylington. The room was large and clean. The breakfast was adequate but nothing special. We found the staff to be both friendly and helpful. The location is close to town but also far enough away so that you are not always swamped by tourists. Good place to stay for romantic weekend but a bit pricey.

    Great place to stay

    from

    A great find, had an excellent stay with great service.

    Great stay

    from

    this trip was a very special one for us and made all the better by the lovely atmosphere at this hotel.

    There were lovely views of the abbey and the gardens were beautiful. We found the staff to be helpful and enthusiastic.

    As it was just a short walk into town it was all the better.

    Impressed

    from

    The Ayrlington was a perfect place to relax and unwind. Having shopped all day and eaten in a very noisy restaurant, we found our hotel and its surroundings very peaceful. The hotel decor itself is quite sumptuous and we found the staff to be very helpful and polite.

    Our room was lovely and the spa bath was very relaxing. We ate a perfectly enjoyable breakfast in a lovely room with fantastic views.

    All in all a great weekend.

    Dissapointed and disgusted

    from

    My husband and I needed a weekend away and spent hours trailing through web sites trying to find the perfect place for the perfect weekend. We chose the Chinese room (a superior room) at the Ayrlington as we had some very happy memories of the Far East and thought it very apt for us. The rooms were not cheap, but we decided to go the extra mile and have a truely special weekend. On arrival we were taken to our room by a very polite and friendly receptionist. As she opened the door, we realised that she had taken us to the wrong room. The room although nice, was a standard room and not what we had asked for. We told her that it was the wrong room. She appologised and led as back to the reception area. We took a seat and waited whilst she got the other key. It transpired that the room had been double booked. We heard the receptionist talking to a member of staff in the background explaining the predicament and he simply replied 'stick them in another room'! I don't think that he realised that we had actually arrived and were within earshot. The receptionist offered us the option of the standard room at a reduced rate or an equivalent superior room for one night but that meant that we would have to move rooms for the second night into a standard room (not something that we really wanted to have to do since we were only staying for two nights). It was at this point that I enquired if the other people who had booked the same room had arrived yet. They had not. I asked her why we couldn't have the room since we had already arrived and had travelled two and a half hours to get there. (please note that we did not want the other guest to be dissapointed about the room either but we had arrived first and were very tired and we had our hopes set on the room). The manager appeared at this point. He said that we could not have the room. We asked him why we couldn't when we were the first to arrive etc and that it was their mistake. He would not give us the room. We felt really discriminated against as he would not give us an acceptable reason why he was allowing the other guest to have the room over us. He was extremely patronising in his manner and very unhelpful. He could not understand that this was supposed to be our dream weekend and that we really wanted that particular room. We have the proof in black and white that the room is booked but he was not going to help or budge on his decision. He did offer to find as another hotel, but as you can imagine we were very upset and felt that we were entitled to stay at his hotel in the room we had booked. We were so angry and disappointed that we turned around and drove home. He did not offer us any compensation for our petrol that we had wasted or a proper appology. Our faces obviously did not fit. If you do book to go here be prepared to end up in a different room to which you had requested despite confirmation. We went away to destress and have ended up even more stressed and extremely dissapointed. This hotel is supposed to have many awards and have a five diamond status - obviously not in customer service.

    Absolutely Perfect

    from

    We stayed her for our first wedding anniversary in December 2003. The hotel was elegantly furnished and our room - the Empire - was, as described, deluxe. The staff were attentive yet discreet and our stay was so enjoyable we will be returning again in December.

    Fantastic

    from

    Fantastic quality, great views, and only a short walk into to town.

    Great customer service, well recommeded.

    Needs a bit more customer service....

    from

    This hotel is in a reasonable location within a 10 minute walk to the centre of Bath. The problem is the staff. No offer to carry bags to the room or explain the facilities once you get there, for example. The room with four poster bed was OK but needed a good clean. The TV was tiny and far from the bed which made it useless. One of the most dissappointing aspects was breakfast. An unwanted wake up call to find what we wanted and when (it had been ordered the night before). Inferior quality yoghurts and just an unexciting selection. On departure no conversation from the receptionist. Overall, over-priced and not somewhere I'd recommend.

    Beautiful Setting

    from

    We spent two nights this September at the Ayrlington hotel. The staff is friendly and our room was wonderful. We had evening views of the Abbey from our windows. Our room was very large and had a large 4 poster bed. The hotel is on a busy road and you may want to request rooms to the back of the house that are less noisy.

    TripAdvisor Reviews The Ayrlington Bath

    4.50 of 5 stars Outstanding
     

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