Avalon Hotel Beverly Hills
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Historical Traveler Reviews Avalon Hotel Beverly Hills
Noisy Restaurant KILLS the hotel in late hours
Copy of note I sent to Avalon Management:
I wanted to send some comments regarding my stay at the Avalon Hotel from the 29th of July to August 1st.
Initially, I was very impressed with everything in the Avalon. It is a beautiful hotel in a quiet section of Beverly Hills. Los Angeles is an overwhelming city-I was excited to have wonderful retreat.
The rooms are well appointed and tasteful.
The pool and patio space are amazing.
The staff is exceptionally well-versed in calming customers and making them feel like they are special.
The valet staff is lighting fast!
But, what is initially the main attraction becomes the hotel's Achilles Heel. The pool/restaurant combination gradually turns into a cauldron of noise,light and chaos by 11:30pm. As the restaurant guests stream in, the hotel guests get the short end of the stick. The noise level becomes so loud it penetrates the walls, windows and curtains. There is no way to escape the sound as it funnels up the the 2nd and 3rd floors. I can hear entire conversations, clinking glass and even "noisemakers" from New Year's Eve. Management, I suppose giddy from having a trendy restaurant, does not seem interested in controlling the guests noise or behavior.
I hate to complain, because the surface aesthetic is so wonderful, BUT I am not sure the hotel serves the original intent of the concept which I have added below:
"Inspired by the relaxed "patio lifestyle" of mid-twentieth century Southern California, Avalon Hotel offers a playful, retro-nostalgic decor, spacious accommodations and a poolside restaurant and lounge that reigns as Beverly Hills' most stylish meeting place."
In addition, the guests above me in room 305 were celebrating a civil union until 5am. They had the hotel supplied boom box on high volume, and dozens of "guests" were dancing, dropping large objects on the floor and doing something odd with an ironing board. After security was called twice, and unable to control the drunk guests, I personally had to to plead with them to "turn it down a notch." Eventually, after I had mentioned my 3 year old's inability to sleep (she can sleep through a lot) they dredged up a little wine-soaked sympathy. They did not, however, cease the music or dancing. They turned the bass lower...
On the way down, one guest mentioned that if I wanted some peace and quiet,"I should have gone somewhere else." I suppose he was insinuating that my money was not "cool enough" to stay at the Avalon.
In retrospect, I should have known that these mid-century modern hotels seem to attract an obnoxious element. I know the Standard Hotel is plagued by these problems as well. I "think" the website is a bit misleading, as I was not expecting revving Ferraris and techno-house parties above me at 12 midnight.
1) The restaurant "looks" quiet and peaceful. Maybe the guests should understand that people are sleeping and keep it that way,
2) Business travelers will not like this ambience, especially if they have early a.m. meetings,
3) Maybe refer to the dinner nooks as "Privacy" zones, and not encourage rowdy behavior,
4) Have a strict security policy regarding parties-a hotel should not be louder at night than in the day.
I suspect that your base revenue clientele will be driven away by the transitory and inconsiderate restaurant customers. At least the latter gets to go home to a nice quiet bedroom. I would love to visit again- please inform me when management decides to consider some policy revisions.
Just Plain Cool
I received a GREAT deal on this room through Priceline. It was a fantastic, trendy place to stay. The Avalon embodied California patio culture for me. I loved The Thymes toiletries and the cool touches like crank-out windows. The neighborhood is nice and cozy, filled with 1920s bungalows. I would love to stay here again.
While it is undoubtedly true this hotel doesn't offer ostentatious ammenities, my cousin and I found it very stylish in it's minimalism. The rooms are nicely designed, the staff wonderfully helpful. The heated pool is open 24 hours a day and there is free DSL service. Pool cabanas have shag carpeting and reminded me of a much more under-stated poolside Skybar.
One complaint, this restaurant is supposed to be amazing and yet we found the food bland. The Martini drink menu was phenomenal though so we'd recommend poolside cocktails...I had a raspberry lemonade martini to die for! Our risotto main course and the Halibut were big on description and on presentation but mediocre to the palette.
THis is really more for the LA jetset that enjoys stream lined posh though and not for out of towners seeking straight from the movies Beverly Hills "glamour."
I had a very similar experience to the "So-So" review. I was quoted a rate of $189 for the dates of my reservation by telephone. When I arrived, I was told the rate was $209. When I explained that I had been quoted $189 at the time of reservation, the desk staff acted like I was lying to them. They told me that they used to have a weekend rate of $189, but no longer. It was "impossible" that I had been quoted the lower rate. They told me I should have gotten something in writing. Silly me. On principle, I stood my ground. They called their reservation person who confirmed that I had been quoted the lower rate. No apologies. To the good -- the housekeeping staff and parking attendants were really great. They were warm, friendly, and accommodating. They work hard to make the place what it claims to be -- too bad the front desk staff is so inferior.
What a fabulous place!
Stayed at the Avalon for two nights (a Thursday and Friday night), and absolutely loved it. This is what I look for in all hotels where I stay, and rarely find it: superb modern design, recently renovated, cool people, attention to detail, warm welcome from friendly staff, relaxing atmosphere, nice bathroom goodies, Frette bedding, an open-air pool, and broadband internet.
The location is a five minute walk from the glitzy shopping of Beverly Hills, but this place is so perfect you don't even want to leave and explore the area.
The hotel rooms are divided over three different buildings, of which the main one, where the pool is located, is the noisiest since the poolside restaurant and bar attract the hip crowd in the evenings. However, the upside of being there is that you can do really interesting people watching - celebrities of different stature are always around... I was in one of the quieter wings - my room was upgraded to premium, and I got a huge room with a king bed, kitchenette, and a seating area, for just $189/night (weekday price) and $194/night (weekend price). I imagine the standard room doesn't have the kitchenette and seating area, but I would have been fine without them too. The room decor was so elegant and cool I was really inspired. Everything was very solidly made too (a pet peeve of mine is that hotels often fake the luxury finishes). When you do a creative job like me you want an inspiring space, so this was perfect.
If you're planning on sunbathing, note that the pool area gets sun from around 9:30 AM till about 4:00 PM, but it's very relaxing to hang out there and read a book even when the direct sun is gone.
A Good Value in Beverly Hills
A good value is you book through Priceline or Expedia. The room was spacious and well appointed. Once major complaint was the lack of a fan in the bathroom and no screen on the bathroom window. The housekeeping staff leaves the bathroom window open in order to let the room air out and that lead to many a winged creature entering our room while we were out. My husband got to eject the unwanted visitors each evening when we came back to the hotel. The location was in a very quiet residential neighborhood. A bigger sign our front would be nice as we passed the hotel twice when driving through the neighborhood trying to find it. We stayed in the side building. Not in the main one. Really quiet at night. We loved that. The staff at the Avalon are professional and polite. Not much was known by the front desk staff about some of our museum destinations. That kind of worried us. However, most of the staff that we encountered could not do enough for us when providing directions or handling our bags. The restaurant was just OK in our opinion. There were much better places to eat just up Rodeo Drive and Beverly Drive. I would definitely recommend the Avalon for LA visitors because of the cleanliness, value, and proximity to Beverly Hills and LA attractions.
Well, the pool is definitely the signature of this hotel. With its pale blue tone and its hip restaurant off the lobby you sense that this is a place to be seen. One day while sunbathing we were treated with a celebrity sighting. On our last day we were treated with another major movie star cuddling with a female companion. It was quite fun stargazing but the other parts of the hotel are just hip and okay.
When we got to the hotel, my husband and I were shown to another wing.
It felt a bit strange since the bellhop presented it as the quiet wing.
We never asked for the quiet wing. The room was well done in that hip, trendy way with modern light fixtures, pale wood, and black/white photos. The one thing that bugged me was the door on the bathroom...it was so "municipal" looking...like a jail house door. It was heavy and had this cheap paint job. The bamboo in the bathroom was creative but didn't really fit into the ambiance. Like the "philosophy" shampoo products.
Other parts...Great laptop to use but other than that it was pleasant but not super. Interesting pool sitting area.
The Restaurant...the food is ok, the service is good but both times we had breakfast we felt that things were not right. Our breakfast came without utensils. One morning the coffee was completely forgotten. Both days I ordered orange juice and fresh fruit. Both items were different each time. One day it was a small glass...the other day it was a large tumbler. One day it was a large plate of fruit...another day it was small plate. Each time it was the same price and depending on the wait person the final product was different. What does this say about the consistency of the food? service?
We stayed at the Avalon for three days in February and had mixed views.
We loved the chic atmosphere, being the boutique hotel junkies we are, and the location was great (walking distance to Rodeo Drive, but in a quiet residential area). Our room was also quite nice and the restaurant is good. Our main complaint was with the rude desk staff and misinformed reservations staff. Having read other user reviews in advance, when booking we specifically asked for (and were assured we would get) a room not in the main building because the pool area can be noisy at night. Upon arrival, we learned that our room was in fact in the main building overlooking the pool. When I explained that we had requested a room in a specific adjoining building, the desk clerk told me that there were no rooms of that type in that building and stated that the reservations clerk (whose name I gave) "could not possibly have told me we would have a room there." In other words, she accused us of lying! We weren't impressed by her attitude or by the fact that the reservations clerk promised us something we couldn't have.
The Avalon Hotel attracts a very hip crowd
I am not hip but still enjoyed my stay at this hotel. It may have
helped that my 23 year old daughter is... After arriving from
Disneyland the atmosphere took some getting used to. The crowd around
the pool looked ready for a magazine shoot. My bathing suit stayed in
the room! We enjoyed our dinner in the hotel resturant and my daughter
was awstruck at the beautiful people coming in for dinner - it was too
dark to see if we recognized anyone. The weekend we were there the pool
area almost becomes a private Hollywood party late at night - we had
fun peaking over the balcony.
We booked the weekend escape package which included a Big premium room, breakfast by the pool each morning AND $100. in American Express gift certificates which are accepted everywhere - we thought we got a bargain.
The hotel only has 80+ rooms so we enjoyed the almost private clublike atmosphere. The location was in a neighborhood about a 20 minute walk to Wilshire and Rodeo drive.
We did not see ANY children at this hotel - I don't think it caters to families. Several guest were in the movies business from New York. It was fun to hear who got or did not get what movie part. A televison show was going to be filmed around the pool the day after we left.
Hip or not I think this hotel provides a fun Beverly Hills experience.
Stayed a long weekend here. Started off with the hotel placing us in a standard room so small my husband and I bumped into each other. We requested to be moved to a premium room, which the hotel resisted at first, giving us excuses about not being able to find one. They had the gall to tell me that I did not pay for a premium room when I paid in full, in advance, for a premium room through Expedia (I had the Expedia receipt to prove it). Once they moved us they forget to move everything to the other room. In the end my sunglasses went missing and the complementary CD they gave us was nowhere to be found. So, get this, I asked them to give us another CD, five times! In my opinion that was four times too many. It really was not the free CD I wanted. I was curious as to what songs were in the CD, since Ive enjoyed W Hotel CDs so much. Expedia listed this hotel as a four star. The property is really a glorified motel. I do give credit to their effort in trying to do good design (I am an architect/designer), but little grungy details place them on 2-3 star category. The tub was only a 16 shallow Home Depot special with no plugs. It took me three requests to get a plug out of this hotel so I could take a bath! Because of the front desk staffs inability or lack of care to service guests requests, even though they do it courteously enough, I rate them in the two star level. Since even my cheap sunglasses went missing, we were worried about leaving anything valuable in the room. Thank god we did not bring our G4 laptop since the advertised safe in the room was the size of my jewelry box! I enjoy five star hotels like the four seasons, regents, regis, fairmont, oriental and even w hotel chain, which is rated four stars. If W is a four star hotel, then Avalon barely makes two. I made a mistake in trying this hotel out. I would not recommend it. If I paid their advertised price of $245 a night, I would have been really mad. On the note on procuring rooms through Expedia: If a hotel has a license to treat Expedia guests differently, because we paid less than other guests, then booking through Expedia is not worth the savings. Who knows, maybe it was not the Expedia connection but this pervasive LA attitude present as thick as our San Francisco fog.
TripAdvisor Reviews Avalon Hotel Beverly Hills
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