Avalon Excalibur Acapulco

Address: Costera Miguel Aleman 163, Fraccionamiento Magallanes, Acapulco, Pacific Coast, 39670, Mexico | 3 star hotel
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This 3 star hotel, located on Costera Miguel Aleman 163, Fraccionamiento Magallanes, Acapulco, is near CiCi Acapulco Magico, Parque Papagayo, Playa Icacos, and Barco Palao.
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Historical Traveler Reviews Avalon Excalibur Acapulco

Hell on Earth Most Horrendous hotel I have ever Been In


I am a seasoned traveler to Mexico. I love Mexicans and am very comfortable with their culture. I am half Mexican myself and this was my 20th or 25th trip to Acapulco. I was totally mislead by Avalon's Web site. When we arrived at the hotel we were greeted by several hundred teenage boys staying at the hotel for some type of national soccer tournament. Most of the boys behaved as if they had never been out in public before. The elevators were out of order except for one. We had the experience of trying to ride up to our 9th floor room in a hot elevator jammed with people like sardines. There were boys running up the stairs and pushing the elevator button on every floor. The elevator would open and we would see the boys running up the stairs to push the button on the next floor. On one trip someone in the elevator passed out from the heat. Our first room was horrendous. It was filthy, no screens on the windows, burnt out lights etc. We demanded to be moved to a room they assured us was better. King size bed with a pull out sofa for our two kids. Turns out the sofa was not a pull out. The bed was king size but very uncomfortable. My husband and I had to sleep in the bed with our 16 year old daughter and our 14 year old son slept on the sofa that was not a pull out sofa.

We had reservations for one week but decided that there was no amount of money worth staying in that kind of dump. We moved out the next day to a better hotel and demanded a refund of our money. The trip had been booked by Expedia and after $100 to $200 in long distance on my cell phone I did get someone to agree to refund our money. I think Expedia knows how misleading the internet web site is for this hotel. We charged a new room for the same rate at a much better hotel. It took about six weeks but we eventually did get our refund from Expedia.

I would not recommend this hotel to my worst enemy. It was hell on earth. We never even tried to eat food at the restaurant or swim in the pool. Not with several hundred rowdy soccer tournament boys running everywhere. There was so much noise you could hear it in our room on the 9th floor all night long. Even if we couldn't get our money back we made the decision we would move out.

If you ever go to Acapulco stay at the Princess Hotel. Never stay at the AVALON.

Had a wonderful time at the Avalon


My husband & I had a wonderful time. Everyone was very helpful, courteous & made us feel very welcome. Our room was clean and had a wonderful view of the city of Acapulco. The food was very good & beach was great. Lots of activities to enjoy. This was by far the best trip we have taken and would definitely go back!! We strongly recommend the Avalon!!

Very Disappointed


Visited middle of February for 9 nights, this is my 11th visit to Mexico in 18 years. we selected this hotel by looking at hotel websites on the internet for hotel and room decriptions. {it worked before} We thought we had found a "dream hotel" for a fair price. In all fairness it was "clean" and first impression of entrance and lobby area was "very nice". "Now for the rest of the story".....Our Mt. view room was so noisy {Hotel fronts 6 lane city hiway} we had to update our room to a ocean view so we could get some sleep. The room was not as decribed in Hotel website, free bottled water, mini bar, free coffee pot, Our room had none of these and when asked at front dest we were told we were "wrong". The hotel had four very fast elevators, the only problem was only one or two worked 90% of the time, on two occasions we had to walk down seven floors because they were not working at all. Rooms advertised balcony with two chairs, {none available} bathroom had burned out lightblub and a broken door, this was reported four times to desk or to maintanance men and was never taken care of.

Beach and pool area: Pool was advertised as "Large pool" what a joke, this pool was so small when they had "other activities" as pool volleyball and etc. you could not swim. The other pool was advertised as elevated center with circular spa seating with jets.........another joke, because jets were broken and water was cold.

Most of the beach chairs were broken and had to be "double stacked" in order to sit in them, this made a shortage of beach chairs.

The restaurant food was not only expensive it was also created for hotels Mexican guest taste so we ate at the many restaurants down town. The Bellmen would get a taxi for you however the cab fare was always "higher priced" when they assisted, you could save money by walking to the corner for a taxi. Over all the employees of this hotel were 50% uncareing or rude, 40% tolerated Americans, 5% friendly, 5% outstanding. I will not return to the Avalon Excalibur.



I have been to other cities in Mexico 4 times and never wanted to leave this time I stayed for 10 days and wanted to go home after day 1! The hotel claims to have updated the rooms, this is a down right lie! The rooms were old the toliet ran constantly, a light were burned out, closet door was broken, the bath tubs are chipped and gross. The balconys have no tables or chairs. Web site promised hair driers, mini bars, irons, bottled water, coffee makers, complimentry coffee, clock radios and a fitness facility.........all lies!! They have not one of these items in the rooms and no fitness room at all! The jacuzzi is cold and broken, the pool which was advertised as adults only is not and it is very tiny and cold. We complained but no one cares, they pretend not to understand english! The hotel was old but clean. We finally were loaned and had to sign for a filthy old hair drier that only worked on high, we were allowed to use an iron after signing for one, for a few hours then the maid took it. We signed for clock and was told if it was not retuned to the front desk we would be charged $50 dollars! we had to lock up the romote to the TV because we were forced to sign for that too! Was told if we lost the safe key we would be charged $40 dollars. The more we complained the more we were told we were wrong, that the hotel has NEVER had coffee makers nor given out free bottled water. We were told we would compensated..........never happened! We recieved a phone call from rep. of hotel said she'd take care of everything, move us to a better room without a peeling tub and one that actually had been updated.......never happened. She claimed that of the 405 rooms only 15 so far had been updated! she never called back. The manager actually avoided us, would go in the back room behind the front desk when he would see us. It was a terrible experience. I will never stay in an Avalon anywhere! People with time share to the avavlon hotel actually told us that's what we get for not being members!!! If we bought into the hotel we'd be treated much better and if came up to the 19th floor for a presentation they would move us and compensate us even though we were not members. Like fools desperate to believe someone from the Avalon....we went........when they realized we were not going to give them $13,000 to buy in they'd go the other way when they saw us (they said a generous discount of $6,000 for our disappointment for being lied to from OUR travel agent about the ammenities) when we explained we read the ammenities on THEIR web site they kept saying the Avalon front dest and the avalon time share are different, and they can give us all the ammenities if we simply buy into the hotel. The food was not good at all anywhere in the hotel, it was never consistent. The chairs on the beach are all old dirty and broken. They keep them locked up and the only way to get one is if you tip the guy. A few of the employees were nice, but 80% do not like americans...........we watched how they treated the locals much nicer than they treated us. Hector the manager of the restaurant and Manual whom ran the activies and Fransisco a waiter whom wore glasses worked the beach for the past 29 years were the nicest people we met. We had to pay $100 dollars to move to the ocean side because it was loud on the mountain side (which is really the higway side) the honking was incredible! The city and the beach are littered with trash. The fumes from the cars and the odor from the sewers is disgusting! I am glad I was able to see the cliff divers. But I donot recommend Avalon at all.

Total Pleasure


This was my second stay ot the Avalon and I love it. In June 2003, I stayed at the Avalon for 13 days. We spent the entire time at the pool which was cool but welcoming due to the high heat and humidity. My 7 year old was afraid of the ocean and in rainy season the beach is dirty. I love sunning on the pool platform which is covered in about 6 in of water - just enough to have your body immersed but you face above the water. My daughter enjoyed smiming around and around. And since the pool is right on the beach, the view of the ocean is fabulous. Food and drinks can be served to you poolside.

I returned to the Avalon Chirstmas 2003. This hotel is frequented by Mexicans and their customs are different. It is the reason I love staying here. My kids can practice their Spanish, although almost everyone speaks some English. Patiences is the key in Mexico. Yes, when you need something you must wait 10 - 15 minutes or more but this is the way it is. Yes, you need to tip people to reserve you a "palapa" - beach umbrella and chairs but tipping is very big in Mexico and you really don't have to tip that much. You just have to be nice. And if you chose to get up early and go downstairs around 6:30 - 7 am to reserve your own palapa, you will see a mavelous sight - the sun rise and the people of the beach waking up. Or take a beach towel of your own, walk down and throw it over a chair and go back to bed for a few hours. But, believe me, it is much easier to arrange to have it reserved for you for a small tip!!

This trip, my daughter learned to love the ocean. And this time of the year the water and beaches are quite clean. Yes, there is more litter here than in the states but Mexico does not spend millions on litter clean-up advertising like they do in the states. And every morning, they do clean up the trash left behind from the day previous.

As for the beach vendors - this is my favorite part of Mexico. I love shopping on the beach. Where else in the world can you relax on the beach and everyone comes to you? They sell everything imaginable and bargaining is a part of the game. If you are paying full price on the beach, you are missing a lot of fun. The same vendors come by every day so you have plenty of time to decide what you want and how much you will pay. Americans need to learn to enjoy the vendors and what they have to offer. Most of them are very nice and fun to talk to.

New Years Eve on Acapulco Bay is spectacular with every hotel firing off fireworks. We made a party of it. And we even enjoyed an earthquake on New Year's Day - my kids first!

Bottom line, if you love Mexico, love Mexican culture, love the beach, the Avalon is fabulous. The food is good, the service is very good for Mexico, the rooms are clean, the pools are nice and the waves perfect.

We plan to go back next Christmas and enjoy another 8 days on the beach.

Horrible disappointment. Never been treated so poorly


We own an Avalon efficiency timeshare in Isla Mujeres, and in August reserved a 2BR oceanview in Acapulco. The upgrade fee was prepaid. Despite reconfirming our reservations multiple times, check-in took 2.5 hours, and we never got the room we reserved. They said they had no record of our reservations - until I provided written proof. They also tried to charge us (again) for the upgrade fee. We were treated rudely, and chastised for not being patient. By the time we got a room, the sun had set and we had lost our chance to take the kids to the beach or pool. We asked to speak with a manager, but were repeatedly ignored, and never found out if one exists.Finally, we were put into a streetside efficiency, with the kids sleeping on a pullout couch. Might not have been bad if just for a night (as promised), and we had been compensated for the inconvenience (we weren t). We changed rooms 4 times in 4 days. Not much fun - packing and unpacking rather than sitting on the beach. No help from the bellhops, either. Never did get the room we paid for, but did end up with a 1BR oceanview. If you go, DO NOT stay streetside - the taxis honking and the sirens will keep you up most of the night.We had to "tip" one of the reservations staff $20 to get the oceanside 1BR. When we moved into the room, the sink was full of dirty dishes. We had to pay the maid to get the room cleaned. The only bright spot was concierge Fernando, who we ran into our last full day there. He was very helpful and friendly.The hotel supposedly recently underwent major renovations. I would hate to see what it was like before! Our toilet didn t flush right, the kids pullout bed squeaked horribly, and the shower kept shutting itself off.Towels were in short supply - 3 days we had to go without for a while. To get a towel, you have to turn in your pool card; if you don't return the towels by 6pm, they charge you $25 per towel. That wasn't too much of a problem, except we didn't always want to go in at or before 6pm. Also, one day they lost our card, so they gave my husband a substitute one which he was told he could continue to use. The next day, I waited in line for towels, and then they told me I had to go to the front desk for a "real" towel card because they couldn't accept the one they gave us the day prior. After waiting in line at the reservations desk for 15+ minutes to get the card, I went back down to get towels, and was told they were all gone, but they would have more in "a Mexican hour."Pool chairs were in even shorter supply. Because of this, people would lay towels on the chairs all day, and hardly use them. There were some chairs under umbrellas on the beach, but others told us the only way to use these was to "tip" the staff so they would hold the chairs for you - they were all taken as early as 6:30am!. Due to the angle of the resort, most of the pool chairs are in the shade part of the day - as is part of the rather small (and cold) pool. The ocean was warmer than the pool, and the kids had fun in the modest waves. I was concerned due to the amount of trash covering the beach & in the water - including lots of rusty beer bottle tops. I've never seen such a trashy beach. Luckily, only one of us ended up with a cut food. And, you can t relax on the beach because people are CONSTANTLY trying to sell you junk - bead necklaces, food, hair braiding, tattoos, massages, etc. I tried to ignore them, and more than once, I would have one of these people standing over me yelling "Lady, want to buy..." until I finally answered.Most people in Acapulco were Mexicans; English is not as widely spoken as in other areas we've been to. However, we got by with very limited Spanish. I did find some were helpful in helping us learn the words we needed; others delighted in making fun of our pronunciation when we did try to speak Spanish. The people in general seemed rude; lines meant nothing - people frequently cut in front of us as if we didn't exist.Service was slow in the hotel restaurants, and the food was not too good. On one day, they didn't even have any food at the pool-side snack bar - only the buffet with few unappetizing choices. We ended up walking up the street to McDonalds.On the bright side, the weather was sunny and warm every day, and the views of the ocean and mountains were beautiful.If I had been to this Avalon first, I NEVER would have bought a timeshare with this company.

Enjoyed our stay


Maybe I had low expectations after reading the earlier reviews, but this isn't a bad hotel.

A group of four friends and I just got back from five days that included New Year's Eve. The place was fine.

It is an aging high rise at the end of the beach. The staff is helpful and the are rooms are clean but sparce.

We had the all inclusive option. There were a couple least two dining areas (buffet style) open from 8:00 am until 10:00 pm. The food wasn't bad and menu items changed daily. We like to drink and all the beer and liquor we could guzzle down before 10:00 pm was included.

The staff was helpful and friendly. And, there were plenty of them.

After the second day, and some modest tipping, it felt more like a cruise ship than a hotel. Waiters and bartenders looked for us, knew what we liked, and saw that we got it.

The property's best features are the staff and the fact that it is right on the beach with some nice pools. Drawbacks are the aging furniture and a lack of carpeting. The floors are stone and the staff is constantly sweeping and cleaning. There were plenty of families with children in the hallways that you could hear during the day.

We enjoyed Acapulco and this hotel. Next trip we might try a hotel closer to Condessa beach - but Avalon Excalibur isn't bad.

Stay away from the Avalon Excalibur


rude and most unaccomodating hotel, a slight obsession with remote control and towel pinching, can some one tell me is there a black market in both of these items somewhere. Very mexican with screaming very loud kids and adults who in some instances are rude and too pervy for my liking Do not stay here.

Let down


all-inclusive,Not hardly. You can only eat at the buffet/selective drinks,after 10:00pm you must BUY YOUR DRINKS. NO nightly entertainment. What a let down. Rooms were clean/ friendly staff. NOTa fun place. Won't be back!!!

The Bell Hops are Creeps


You'll have a fantastic view of the bay and sunset if you're in one of the SW corner rooms that have picture windows facing south and west. They also have small balconies to sit out on which are kind of scary, at least to me they were! Rooms are nothing special, but clean. Maid service is excellent, but the bell hops are total CREEPS. Do not ask them for any help with taxis, shopping or anything, you'll pay more. We asked them to get us a taxi to Tecpan (100 km) and they arranged one for $70, after we had previously asked a taxi driver just down the road for $50. Don't fall for the free taxi to the mercado either, $17 kitchen magnets!!!!

Other than that, enjoy your stay!

TripAdvisor Reviews Avalon Excalibur Acapulco

3.00 of 5 stars Good

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