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Historical Traveler Reviews Hotel Las Hortensias Cuernavaca
Not what it used to be..
I visit NYC at least 6 times a year and I used to consider this hotel the city's best kept secret. Now I hope it remains a big secret. Have noticed a huge deterioration in service and accommodations as of late.
Not sure if it's a change of mgt. or what but the front desk staff is down-right rude and the rooms have become tattered and worn. On my last visit they DOWNGRADED me at check in by mistake. After viewing my "downgraded" room and notifying the front desk, they did move me but without a smile or an apology. Also, they dble charged my credit card and it took months to fix - and again without so much as an apology. No longer my hotel of choice in NY. Now stay at the Barclay or the W Tuscany
Okay hotel, very disappointed after reading reviews
I stayed at the Avalon Hotel after reading all of the positive reviews here and was very disappointed. If it would not had been for the great rate I got, I would have left immediately and stayed elsewhere. Just a few observations, the bathroom in the superior queen rooms is definitely not the same bathroom that is shown on this hotel's website.
Be sure to inspect your bed linens VERY carefully as there was fresh blood on the sheets and when I called housekeeping to inquire if sheets were changed every day (to which I was informed that they were), I informed them that the sheets on my bed had bloodstains on them. They were promptly changed but I noticed that these new(er) sheets were ripped. I had to ask for more towels every day as there were only 2 towels left for 2 people. I finally received enough towels on the last day of my stay.
I thought this hotel was initially a bargain but in the greatest city in the world, you would be better off staying elsewhere.
I cannot say enough good things about the Avalon. Great location, fantastic staff, beautiful rooms, delicious breakfast, and reasonable rates. I would recommend this hotel to anyone coming to New York and I am looking forward to staying there again.
Their executive king suite is probably the nicest hotel room I've ever stayed in.
We stayed at the Avalon July 3&4, 2003. We had a great time. We stayed with our two children in a deluxe suite. It was roomy and beautiful.
The staff was very helpful. The Empire State Building was only a block away! We walked in the streets nearby the hotel until 12:30-1:00 at night and never felt unsafe. It was our favorite hotel for our 11 day vacation. We will go there again.
We stayed at the Avalon after christmas, and we loved it! It was very elegant and was decorated beautifully. Our room was very spacious and was very homely. The room was clean and very nice. The bathroom was awsome and was the nicest one for a hotel room. It had marbal floors and counters, the bathtub was awsome and the seperate shower had a tempature setting. I would definetly stay there again.
The Avalon is a jewel!
I stayed at the Avalon June 11-15, 2003 and was quite pleased with the hotel, staff and amenities to guests. In particular, the complimentary continental breakfasts served in the Avalon Restaurant are quite complete and a perfect start to each day. Also, the hotel has a private library in the lobby with 3 computer terminals available to guests 24 hours at no cost. The hotel is done up in the art deco style with lots of marble touches. The rooms are large, well-appointed (I stayed in the superior room) with refigerator, armoire, writing desk and a very large bathroom with marble floors and walls. The location of the hotel is 32nd Street between 5th Avenue and Madison, in a Korean business district between Murray Hill & Gramercy Park. The area is commercial by day and fairly quiet at night and very safe. The Empire State Building is just around the corner from the hotel and Herald Square with Macys and other shops is at 34th Street and 6th Avenue, a short walk from the Avalon. The Avalon is within several blocks of subways stations and bus service operates nearby. The 42nd Sstreet theater distrcit is just one subway station away from 32nd street where the hotel is located or a 15 minute walk. LaGuardia Airport is approximately 25 minutes from the hotel in non-rush. There are numerous good restaurants nearby and I highly recommend Bella Napoli (Italian---offering dinner specials with a coupon from the Avalon) and Mieli Mielo (Italian-French w/Asian influences). Also, Avalon guests get complimentary use of the Bally Total Fitness club 2 -3 blocks north on 32nd Street. If you have questions about restaurants or NY, one of the young desk clerks--Mike, is the person who is most helpful.
Brilliant Long week-end spent at the Avalon Hotel
This is a really marvellous hotel and, well worth the money. My husband and I recently stayed at The Avalon Hotel, over the Memorial Holiday weekend for three nights. The friendly staff could not do enough for us. We stayed in a junior suite which was very spacious, clean and adequately supplied. The continental breakfast was first class and 'set us up' for a long days trekking around the sites of the Big Apple. We would have no hesitation in recommending this hotel and would most definately stay here again.
Great little hotel
We stayed for two nights at The Avalon with our three children in a deluxe suite. We had an extremely good rate from cheaptickets and were very happy with the hotel. The room was comfortable, clean, marble in the bathroom and fairly roomy for NYC. The continental breakfast was fine and quick. We found the employees very helpful and friendly. The location is great although the street itself is a little sketchy. We felt safe during the day, but I would recommend a cab to the door at night. We would stay at the Avalon again.
It is not possible to say enough GOOD THINGS about The Avalon Hotel in New York. What a fantastic find! A small, boutique style hotel, it lives up to everything you see on its website and more. The rooms are of the highest quality, generously sized with outstanding appointments. We were given a complimentary upgrade to an Executive Suite and it was the highlight of our US holiday a five room suite where even the bathroom had two rooms with lashings of marble, granite and other fine finishes.
As with all room appointments, bed linens were first class. The small team of staff are thoroughly professional, courteous and friendly. The Avalon is very well located in Midtown, just a block from one subway line and two blocks from another. It is literally around-the-corner from the Empire State Building.
The availability of promotional rates make The Avalon extraordinary value for money in New York and the standard, complimentary continental breakfasts are a generous bonus. You will not find better, I am sure of it. This is a simply wonderful property worthy of the best word-of-mouth endorsement!
We stayed at the Avalon Hotel for three nights and had a wonderful experience! We were greeted at the door and the hotel is beautiful. The staff was very helpful and nice. The rooms were very spacious. The breakfast was just so-so but honor bar was reasonably priced. I would highly recommend this hotel to anyone.
TripAdvisor Reviews Hotel Las Hortensias Cuernavaca
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