Atlas Medina & Spa

Address: Ave Hassan 1er, Marrakech, 40000, Morocco | 5 star hotel
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This 5 star hotel, located on Ave Hassan 1er, Marrakech, is near El Bahia Palace, Tanneries, Mellah, and Maison Tiskiwin.
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    Historical Traveler Reviews Atlas Medina & Spa Marrakech

    Fine Hotel with Superb Staff


    I have a 21month son and am 2 months pregnant, so was a bit wary of the bad reviews and talk of food poisoning. My fears were misplaced. As a vegetarian, the food was fine and we could all find something to eat at breakfast and when we ate in either of the restaurants. The staff were exceptional with my son and he truly was treated like a prince. I think he was surprised when we returned to the UK and no-one spoke tender words of French to him or kissed him.

    And most restaurant/reception staff spoke English and were glad to use it (maybe it was because of our French?!!)

    We had a drink in another 5 star hotel close by and it was no where near the standard in this hotel. I would thoroughly recommend this hotel to people with young families, as the staff make young kids and families feel truly welcome - and this isnt always the case in superior hotels in UK, Germany etc etc.

    It was disappointing that the pool was too cold to use and also that when sun sets, you need to go round to the sister hotel to enjoy a drink in the sun. However, these really are outweighed by the positive areas we found in our holiday. Dont worry about this hotel- staff are wonderful.

    Truly 5 stars


    This Atlas Medina & Spa in adjacent to the other 4 star Atlas hotel in Marrakesh, but is definitely better. The public areas, lobby, restaurant, bar, lounge and shop grounds are very well designed and attractive, with interesting sculpture and art. The front desk is very, very prompt and helpful. The restaurant has a good selection both on the menu and as a buffet with great service. The buffet features both a costumed mint tea server who pours it from 2 feet above your glass and a creperie. It has a very large, well labeled selection of bread, pastries and salads, even a "diet" choice at breakfast. The rooms are roomy, with balconies, large clean baths with robes, cable TV and large comfortable beds. My friends had a massage in the spa and thororughly enjoyed their aromatherapy experience. This area on town is safe to walk in, even for women (the lack of harrasment was rare in Morocco) and close to the medina. We paid about 1 euro for a taxi ride to the medina and 8 euros for a horse drawn carriage back.

    Great Ambience


    Just returned from a 4 day break to Marrakesh staying 3 nights half board at the Medina Spa Hotel.We were concerned with some of the negative reviews of the hotel however on entering the reception area you are surrounded by wonderful decor where there is a great mix of modern and traditional furnishings.

    The staff at the reception spoke limited English however we got by.The rooms were tastefully decorated and large and the food was buffet style which was superb.

    Shame the swimming pool was freezing, however the gym is well equipped and the spa is a must.

    The hotel is a 10 minute taxi ride from the main square and it works out about 1.50 for the journey

    Hotel ok - shame about the city


    We stayed at the Medina and Spa for 8 nights over the new year. In general, we thought the hotel was ok. Our room was spacious and had a very nice bathroom. There was a balcony which overlooked the pretty gardens and pool. The downside however, was the staff and their general reluctance to be of any assistance at all. There is no information in the hotel about trips outside of Marrakech and instead you are offered the hard sell from a rep.The guy who stands on the door is completely useless and just wants to get a backhander from the taxis he arranges for guests. Despite other reviews, my experience of the spa was not a positive one, and I dispute that it is reasonably priced! 10 to hire the squash court for 1 hour and over 50 for a massage is excessive in my opinion. Once again, the staff in the spa were not helpful and not properly trained.

    On a final note, 8 days is far too long to spend in Marrakech and I would not recommend the city to anyone. Our experiences there were thoroughly unpleasant; we were spat and sworn at and virtually everyone we met just wanted to separate us from our cash. Whatever you offered as a tip, however generous, was always deemed to be insufficient and met with ingratitude.

    Not quite 5* but still a great hotel


    My partner and I visited this hotel over the Christmas break in 2005. We were concerned about the poor reviews that had been posted on this site but were very pleased that none of the negative comments made by other tripadvisor members came to fruition for us. We stayed for 7 nights on a half board arrangement which included breakfast - a very full generous buffet. Our room was large and clean with a spacious balcony overlooking the garden and pool. The grounds were lovely, only complaint is that the pool wasnt heated and was way too cold to take a swim! Previous postings indicated that the hotel staff were unhelpful which to a certain extent was true. The staff seated at the 'information' and 'concierge' desk did not speak english which therefore made it difficult to communicate. However, we had better service when speaking with the management who spoke english and were very helpful and willing to assist. The hotel location is fine - nestled in the area where most of the 5* are situated which is about a 20 minute walk from the medina (old town) walls.

    Hotel Medina & SPA


    We were concerned about the negative review posted about what is listed as a 5* hotel.

    However, we stayed for 10 wonderful nights with the half board offer, which was amazing value & excellent food. Both the lunch & dinner buffets had extensive Morrocan cuisine with multiple choices,served from traditional 'tagines'.

    We used the Daniel Jouvance Spa ( they have two more in France, one on the Champs Elysee ) which was just fantastic & incredibly inexpensive. Our twin room facing the gardens with balcony was beautifully furnished & very clean with a large bathroom. When we used room service it was quick & efficient.

    Yes, French is the main language in the hotel, so it does help if at least you make the effort to speak it when communicating with the staff; then we found them very helpful & friendly.

    We have recommended the hotel to all our friends & we are going back again in February 2006 !

    Chester, England, UK

    Dont Go!!! Nowhere near a 5* hotel


    Very disppointed with this hotel. On arrival we checked in with a rude unhelpful receptionist (a sure sign of things to come). Our room was dusty and dirty, with chairs too dirty to sit on, the airconditioning didnt work and it took three complaints to get it sorted. Although the hotel itself is nicely furnished, and the public areas quite clean, the unhelpful, rude incompetent staff are what I remember. The pool was nice, although not heated, but there were alot of dangerous broken/missing tiles.

    The buffet breakfasts were good (just dont expect a clean table though), and dont bother with the over priced unfit to eat dinner. Lunch was ok, as long as you dont mind waiting two hours after ordering for it to come.

    Our complaints were not taken seriously, with no action taken or apologies, we were just told to fill in a feedback form.

    The other guests we spoke to all had similar experiences.

    The best bit was checking out early and into another hotel.

    Nowhere near a 5* hotel, 2* would be a fair rating.



    The lack of information at the hotel caused problems if the staff on reception haven't got the ability to talk then at the very least the hotel should consider an information board, the staff seemed put-out when asked anything and if you don't speak french forget it, no attempt was made to make you feel welcome and the waiting staff on one occasion were nothing but rude. On a more serious note both myself and my partner got food poisoning (avoid the sickly cream cakes)

    On the positive side the hotel was very clean, and the spa is well worth a visit one of the best I've been to. We were lucky enough to get unexpected (October) hot weather so although much of the holiday could have been better at least we came home with suntans.

    Would recommend this 5 star hotel


    Intrigued by previous review critising poor staff. In the event, we found the staff overall were very friendly and helpfull - especially at reception. The hotel itself was beautiful and food on half board basis very good. It helped that the hotel is less than two years old, so everything is extra clean and fresh.

    The only critism we had was that information concerning hotel facilities, trips out etc didn't seem too easy to get hold of. i.e. I asked about trips to the Atlas Mountains and was told they could arrange for me to see an agent. This is not what we wanted, rather than a hard sell we merely would have liked to see a leaflet or two.

    We paid 440 for 4 nights half board for myself, wife and 16 yr old daughter in one large room. I would describe that as excellent value for money.

    The town centre is a 5 minute ride in a taxi (1.25) or 20 - 30 min walk.

    Overall,I would recommend this hotel.

    Awesome hotel, shame about the staff


    This hotel is awesome - it is quite new, the rooms are magnificent (and very clean), the location is superb and the facilities are fantastic - however it is let down by the blase, incompetent, couldn't care less attitude of the staff.

    The front desk staff, aren't very helpful and can't really be bothered about whether they are helpful or not. You have to prompt them for the most basic information, they are not really forthcoming in offering any advice to you about guides, taxis, locations, etc. The restaurant staff have no idea and tend to forget about you, i.e. if you ask for something, generally you need to ask more than once. In saying that though, they guy who looked after the poolside bar in the afternoons new his stuff, shame this didn't rub off on the other staff in the hotel.

    If they manage to sort out the staff and got people working there who actually gave a damn I would highly recommend this hotel, but I can't, at least not until someone else posts a review who can vouch for the improved service.

    On another note - do not, under any circumstances, arrange a guide through the hotel. They are excessively expensice and hopeless. Our guide lasted about five minutes before we sacked him, we didn't even get one block from the hotel. He was rude and obnoxios and we did not feel comfortable being in his presence.

    Best place to get a guide is through the local tourist information centre in the main city centre. They ended up organising a bloke for us in half hour and the cost was less than half of the price the hotel were going to charge and he was fantastic.

    TripAdvisor Reviews Atlas Medina & Spa Marrakech

    3.50 of 5 stars Very Good

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