Atlantis - Royal Towers
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- Shuttle bus service
- Swimming pool
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Historical Traveler Reviews Atlantis - Royal Towers Paradise Island
Really not worth it
Was really looking forward to our trip to Atlantis, but was disappointed when we actually went. We booked a waterview room in the Royal Towers ($550 per night) and when we got to our room, it was on the second floor overlooking a massive dirt construction site, with no view of the water at all. It took a number of stressful phone calls to the front desk to get them to move us, and no apology for putting us in that room. Although the hotel itself is quite lovely, it is much too large and going anywhere is a long walk. Went on a very crowded week and had to get up at 7:30 every morning to try to snag a chair at the pool. The biggest surprise of all to me was the demeanor of the hotel employees. They did not try to be pleasant to guests at all, and if you try to correct them on something or ask to sit at a different table, for instance, they became quite rude and unpleasant. My guess is that it is because the tip is included in all bills, so there is no reason to provide good service. Would recommend that families consider staying in the Beach or Coral Towers rather than the Royal Towers. Although the Royal Towers is newer, they do not have balconies and the Royal Towers is much further away from all the action. The Beach and Coral Towers have very nice pools, waterslides and a lovely lazy river pool that the kids really enjoy. The teen club is also located in that area and our daughter spent every night there and made good friends. The vacation was not horrible, but it was not worth the price and was a bit stressful.
Save your money and go elsewhere
Their first answer is always no. They lost our reservation....twice. They nickel and dime you every chance they get. The pool was disgustingly dirty. You had to pay-off the pool boys to get a seat near the pool or the beach or you had to wake up at 7 am and go a put a book on a chair. The food was average at best. The aquarium was good. I would rather go to miami or dominican republic than go here. If you're from the north east I can sum it up this way, It's like great adventure in the carribean, crowded, dirty, long lines and overpriced.
Wonderful Honeymoon Location
We spent our honeymoon last summer at the Atlantis. I was actually very nervous about the resort having read several negative reviews. However, once we arrived we were blown away. We were upgraded from the Coral Towers to the Royal Towers and our room was very lovely. It was clean, comfortable and had a great view.
We did not purchase a meal plan but that didn't seem to be a problem. I expected prices to actually be a lot higher than they were. We didn't spend nearly as much as I had planned on. I felt alcohol was very affordable at around $6-$7 for frozed drinks.
We were at the Atlantis in late summer and I feel that was a smart move. They weren't even accepting reservations at the restaurants and we never had to wait in long lines. The only thing that was difficult was finding a beach chair with a shade attached. Those were snatched up right away.
I feel going in last summer was the best move for us. The place was clean, people were very friendly, prices were affordable and we had a wonderful time. I could not have asked for a better honeymoon. Beautiful!
We spent 5 days and 4 nights at Atlantis in the Beach Tower, the lowest priced rooms at this sprawling very overpriced complex. We did the gourmet dining plan and glad we did. However, the gratuity keeps climbing (not included in any plan)as you choose the better meals on the menus. Drinks are not included in the plan and are terribly expensive. The gourmet restaurants are all 5-star and super good with excellent service and hospitality. In fact, every employee on the premises was very courteous and helpful. Forget about gambling in the casino....the odds on winning at the slots are miniscule...no paybacks for sure. The beach sand is made up of finely-ground limestone and is very abrasive on bare feet, so be sure to wear sand shoes or some kiind. The beach is also very short and has a constant flow of annoying locals trying to sell you something at very high prices. The pools are excellent and the aquariums are world-class and a must see. The rooms are just average and very overpriced. However, the mattress was excellent. The local water is awful so you must buy bottled water at $5.25 for 48 ounces. Bring snacks in your luggage if you don't want to pay $5 for a bag of pretzels or $4 for a Mounds bar. So, we did it once, but never again. Overall, we had a good time.
I cant even explain it!!!!
We arrived at the hotel and we were helped immediatly... i dont understand why people are complaining, i think the only reason is that they didnt PLAN thier trip. We e-mailed the hotel and planned our whole trip.
When we checked in the people were very helpfull. The kids had an amazing time and we all relaxed! I really think that the people who complained expect too much and are never going to be satisfied... this hotel gives everyone what they want (ITS WORTH IT!!!)
What eles is there to say but AHHHHH AMAZING hehe
Atlantis - 8 - 15 Feb 2005.
My girlfriend and I stayed 7 nights in the royal towers. Lets start with the negative side of the trip.
The first is the flight from the UK, NOT Atlantis' fault, I know but worth mentioning that with Virgin you have to stop over in Miami and it takes ages, but that will be sorted in July with direct flights.
The second, I had pre booked a limousine and it was not at the airport, a simple misunderstanding, they had booked it for 9.30 am not PM! But they got one to the Airport within about 15 minutes so it was ok!
The third and final negative point was our fault; it was not the hotel's fault!!!! 7 days was just not enough we did not want to come home!!
The hotel was amazing, we decided to send the money and stay in the royal towers, and this was really worth the money! You are treated like royalty, I have read reviews that the rooms are shabby and old, well I can tell you that our room was amazing, it was big and looked brand new, we couldn't have asked for better!!!
The hotel grounds are fantastic, it was so big! We had no problems getting a sun bed, we went to the poolside after breakfast (about 9 am) and picked up our towels and reserved a sun bed, no problem, mind you the hotel wasn't full!!! The dig (aquarium) was brilliant, so many fishes, sharks and sting rays! Watch out for the Manta Ray she is massive and only a baby! The water slides are good, there wasn't a huge queue for any slides, my girlfriend was petrified of the sharks!
You may have read the reviews that the food is over priced and not very nice. We I can assure you that if you come from England you won't find the food that expensive. The portions were large and the food was good. We ate at Atlas Bar and Grill (ok), Fathoms (excellent), Villa D'esta (excellent), Bahamian Club (excellent) and the evening buffet at the Market Place (great choice). For lunch we weren't ever that hungry we ate at Murray's which was nice and good value, and mainly just a burger by the pool or a salad at Shark bites and the fish and chips!!! Amazing!!! We eat breakfast every day at Market place, all you can eat buffet for $22??? I think that is great value!!!
The evenings were fun, and the Casino was a good laugh, we even managed to leave in profit! There were a lot of celebrities there, however we didn't know most of them, mainly American tv/sport stars, we did however see Matt Damon!!!!
Seriously this was the best holiday I have ever been on! It really was fantastic, every member of staff we spoke to was very helpful and always had time for a chat. This seemed to be a trait in the whole island as everyone we spoke to was nice.
Well I'm sure I've bored you enough; however I feel I've missed some things, so if you want to know anything else please feel free to email me at Stevietommo@yahoo.co.uk.
Atlantis this past weekend........
My husband and I stayed at the Atlantis this past week for five nights and have very mixed feelings about it. It is truly beautiful. The marine habitats are spectacular and the grounds are gorgeous. Pools, slides, lazy river are all a lot of fun. But what is it with this place? First of all, it is HUGE! Be prepared to have to walk quite a distance when you go to do anything, even if you are in the Royal Towers. If you are in the Beach Tower, it will take you 20 minutes at least to walk over to the Mayan Temple and the Royal Towers where most of the big stuff is located. Secondly, the service is appaulling. I do not mind spending big bucks at a hotel where the service is worth it, i.e. a Four Seasons or Ritz. But this place is highway robbery for the service level. A 15% gratuity is added to every bill, even if you are just getting a coffee. They act as though you don't even exist. There are exceptions but we found this to be true the majority of the time. And be prepared for enormous crowds. It was not bad on Wednesday and Thursday, but Friday thru Sunday you can barely even walk thru the place. And forget about getting a pool chair unless your down at the crack of dawn. Overall, this is a place worth seeing but there are many other places I would rather stay. We get down to the Caribbean normally two or three times a year and this IS NOT a Caribbean experience. More like Disneyworld with a beach.
I really loved this hotel
I just returned from a 4 night stay at the Royal Towers at the Atlantis Resort. Having read some negative reports, I was a little apprehensive. But I have to say, my experience was completely positive. I had a wonderful time. My room was very nice, with a beautiful view, and was sparkling clean. The grounds and pool area were incredible, and very well kept. There were plenty of empty lounge chairs around the pools.
One thing that really impressed me was the kindness and professionalism of the staff. I would expect that in a hotel of this price range, but I think friendliness must be a Bahamian trait, because I met with friendly people everywhere I went, even in downtown Nassau where the crush of tourists might be expected to make the locals a bit jaded. The whole time I was in the Bahamas, I only met one grouchy person (and one more who might be said to suffer from a certain lack of enthusiasm, ha ha), but everyone else was charming.
Perhaps I just chose a good time to go, away from the crowding of the holiday weeks. I don't know. But my stay was entirely pleasant.
I did go to the spa. One day I had a massage, and another day I had a facial. I enjoyed both. The spa facilities are very nicely done. I especially enjoyed the open air salt water soaking tub.
Some of the negative reviews I've read seemed to focus on the cost. One thing I will say is that the Atlantis is certainly very expensive! I was there for a combination business meeting/sales reward trip, so I wasn't paying for it myself. If I had been, the high prices might have been a little scary. The restaurants are very costly, and of course the room prices for the Royal Towers are also very high. If I ever go back, and I hope to, I will probably stay in the mid-priced rooms (Coral Towers).
The beautiful and infamous atlantis
i have stayed at the atlantis hotel, twice now. this past summer we stayed for six days, and five nights. and i think the hotel was the most beautiful one i've ever seen. the food may be pricey, but it's delicious. the employees are so nice, and thoughtful. there's always something to do there, it's almost impossible to be bored. once you stay here, you'll never find a hotel closely compared to it, because it's impossible. The rooms are beautiful, as well as the architecture in the casino, and in the shopping areas. we only had one problem, but it wasn't even an inconvenience, our rooms weren't ready when we got there, and had to wait an extra half hour - forty five minutes. The pools are extravagant, it was never over - crowded. the beach was beautiful, no trash or litter all over the sand. you can ride bananna boats, and go tubing on the water, while being towed by a boat. that was enjoyable, i encourage you to try that!
The Awful Atlantis
We stayed at the Altantis Hotel, Royal Towers, between Christmas and New Year's this year. What a tremendous disappointment! While the hotel is expansive and the property spectacular, this over-prized, Las Vegas style mega-property is no more than a glorified Holiday Inn with exhorbitant prices! We were prepared to pay more to stay at the Atlantis during the ever-popular holiday week, but in exchange for paying nearly double the going rate, we expected a five star experience (our rooms started at $500 a night). Suffice it to say that the problems began at check in and continued throughout the duration of our stay.
Here is what you can expect if you go to the Atlantis hotel during the holidays: huge crowds (they were taking guests with confirmed reservations to another off site hotel because they had badly overbooked the hotel), poor hotel maintenance (i.e., missing door handle in the ladies room at the spa which resulted in being locked in the bathroom) including the grounds being strewn with trash from the pool cafes and broken glass, no available chaise lounge at the pool unless you get up at the crack of dawn to reserve one, incredibly expensive meals ($28 for breakfast buffet and up!up!up!; $10 for a cocktail), and lackidasical management, who couldn't care less what your complaint is because next week a completely new, gigantic group of people are headed to the hotel.
We frequent beach resort travelers and don't mind paying for a quality hotel and quality experience. Not one of the other guests we meet said they would return to the Atlantis and we feel the same way. Take our advice and skip this over-promoted, poorly-managed, extravagently priced, pink stucco nightmere! Don't be fooled by the pretty pictures, it's all image and no substance.
TripAdvisor Reviews Atlantis - Royal Towers Paradise Island
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