Grand Ocean Hotel
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How has this hotel rated in the past?
- Swimming pool
- Wheelchair accessibility
- Business Services
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Historical Traveler Reviews Grand Ocean Hotel Virginia Beach
My boyfriend and I traveled on Aug 1 thru 4 of 2005. First, book early. If you have AAA, use it. When you go during prime summer, the rates make a big diffrence. Our room had a microwve and fridge. Which helps on the the night you really don't want to eat out. For those traveling with small children, this would be good so you can put stuff in the fridge and buy food and put it in the microwave for later. Our room was directly overlooking the beach. All the rooms are oceanfront. The parking is across the street. There is valet so bring a few singles for tipping. lso, make use of the coupon books that are located in the lobby. There is a great lounge downstairs. For a change so you don't have to use your car everyday, ride the trolley. It costs five dollars for four days of unlimited rides. Great tentative staff!! Housekeeping in very patient! We were in and out of the room but housekeeping still worked with us. The vending machines for ice are not located on every floor. We were on eight and the vending machine was on seven. No big deal! Enjoy your stay:)
Good hotel, good location
My husband, 4 daughters (ages 10,8,5,&5), and I stayed at this hotel. When we arrived, we found that our rooms were on opposite ends of the hotel. The front desk quickly found us rooms right next to each other on the first floor. We were right on the pool which at first we thought would be bad, but ended up being great. The rooms were clean and well kept. The location was great, near the beach and shopping. The restaraunt had a band every night we were there so it was nice to sit on the patio and listen to music in the evenings. We ate at the restaraunt once and it was very good. We would stay here again.
Not overwhelming,but nice
Before deciding to stay here we asked the staff if we could see what the room looked like first before agreeing to stay here. They were friendly to our request and immediately showed us a room on the top floor. We took the room and had a terrific stay at this hotel. We'll definitely be back.
Not the Best
My husband and I stayed here a while ago because we decided to drive to the beach at the last minute and didn't have reservations so we had to take the first thing available being that most places didn't have any vacancies. This hotel was OK but we've stayed in better, the floor of the room was wet and all of the room decor was outdated. Also the walls were thin so we heard loud partying half of the night.
Good weekend getaway
My hubby and I booked a room the weekend of Washington's Birthday. The room was clean, the view of the ocean was great. I ended up getting sick that weekend, but I was pretty comfortable in our room. Our maid was fabulous!! She made sure we had everything we needed. The only negative comment I will make is about the front desk staff. No smiles, and when we asked about parking out front - because I wasn't feeling well and the weather was cold - we were met with a no. We had to park in the lot a block and a half away. I attribute this to young kids manning the front desk. Other than that, we still managed to have a good time and the room is a great deal for the money!
Won't Stay Here Again
We booked a jacuzzi room for Valentine's Day. The hotel advertised in room movies. What they meant is that they have HBO. The jacuzzi was missing 2 knobs. To turn it on you had to push around in the socket where the on button was supposed to be. The walls were paper thin and we could hear the loud television from the room next door as well as many "whooos" from partying guests. I can't imagine what it sounds like in the middle of summer when many more people are there. We ended up leaving before the night was over.
My boyfriend and I have been vacationing here for a couple of years and we love it. First - it is centrally located on 11th street. If you go a couple of streets up there are alot of shops and bars and tournaments, if you go a couple of streets down, you run into the surfers and tournaments and street fairs. So the stay here is quiet. For this hotel you need to request to stay on a high floor but a low numbered room, ie 501 or 803. Just as long as you are above floor five and your room number is less that 11. Any room over that and you do have an ocean view but your balcony is over the hotel pool and cafe`. The lower numbers you get a flat ocean view which is more private. The pool does lack in them having clean towels available alot but our experience has been that if you ask for the hotel manager directly they comply sooner that the desk attendent. The room service is ok - we did have an issue at check-in where the room was not done but what do you expect when it is the middle of the busy season on a Sunday. All the rooms have sliding glass doors, which is great compared to some other hotels that have a door and a window. Overall this hotel is in our opinion the best bargain on the oceanfront in VB.
Nice clean place on the beach but not satisfied with customer service
We visited Virginia beach for the first time in October 2004. It was off-season and it was a good chance for us to take our dog with us. Dogs are not allowed on the beach or the boardwalk during the season. While the hotel does not allow pets, I found a kennel about 15 minutes away which worked out perfect. Our dog got to swim in the Atlantic ocean and we got to stay in a nice hotel.
The hotel itself is nice and clean. All the rooms overlook the ocean and the boardwalk. The rooms are spacious with a microwave and mini refrigerator. The only bad thing about this hotel is the staff and their lack of customer service. The staff at the reception ( which is not a big one) was not friendly or helpful when we were checking in. We also saw them checking-in other customers and they were the same to them as well. During the evening we asked for suggestions on where to eat and the staff couldn't tell us anything. Since it was off-season, many of the restaurants and bars were closed so we needed to know before we started walking around aimlessly. We were not too happy about that.
But all in all, the hotel is a nice place in a great location and going off-season saved us a lot of money on our stay.
Best Western Oceanfront was very nice. The rooms were very clean, the beds were very comfortable. The view of the ocean was wonderful. If you are planning a vacation to VA Beach, I would stay here.
Surprisingly not competitive
For staying at a high priced major chain, I was disappointed. The main problem was with housekeeping. First, rooms weren't serviced until mid afternoon, but more importantly, we experienced poor quality of service. Glasses were not replaced, dirty towels left, tables and countertops not even wiped off, vacuuming not done, not enough linen left for our party-and then we had to make repeated attempts before getting satisfaction! The pool area was not maintained either-the same dirty stuff laid in the outdoor pool shower for days, and sometimes clean pool towels were not available. Plus, it took the valet on duty over 15 minutes to bring the dolly up one floor on the elevator, when we could have done it ourselves immediately. Overall, this hotel needs to become more competitive with the others in the area. When one is paying that kind of money, one expects the basics. Their internal problems of staff calloff should not be noticeable to guests. And-would you believe that at $200 per night, the sign in the lobby state "Bike Rentals-only $10 an hour!". The least they could do is offer continental breakfast in their restaurant, but that perk isn't available, either. Never again...