Atlanta Marriott Buckhead Hotel & Conference Center
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Historical Traveler Reviews Atlanta Marriott Buckhead Hotel & Conference Center
As a Starwood Gold Preferred guest, I have seen my share of nice properties over the years. A few weeks earlier I had stayed two nights at the nearby Westin Buckhead (which was excellent and well worth the money) but it was sold out for this night. Based on the reviewed on this website, I booked one nigth at this hotel on a business trip to Atlanta. Bad mistake.
As soon as I pulled up, I knew the service would be lacking at this hotel. The valet attendant was no where to be found. After waiting for five minutes, I decided to self park in their parking garage which is adjacent to the hotel.
The moment I walked into the hotel I felt the mugginess of the air. The halls were dark and in dire need of repair. Doors and door frames were banged mercilessly, the carpet was stained, there were wrappers strewn down the halls, and it was almost as warm as a sauna. Bad second impression.
Check in was uneventful. No real pleasantries exchanged but no bile either. The room I was given was on the fifth floor, which was designated a Starwood Preferred Guest Floor. You would never had known that was the case from the hall and room. The previous comments about the hall on the first floor also applied to the hall on the fifth floor.
The room itself left much to be desired. The bde was not the usual Sheraton Sleeper Bed. It was much harder than the beds I have slept in at other Sheratons. But the worse thing about the bed was that the sheets happened to be stained (a big obvious circle) and the pillows had hair on them like they had been used before and the linens on them not changed. It was disgusting.
The room temperature was impossible to gauge or control. When I walked into the room, the temperature was set at 60 degrees, which you think would make the room pretty chilly. Not so. It was likely set that low because it would be impossible to get that room to feel semi-cool otherwise. The air vents, which I had to touch in order to redirect the air toward the bed so I wouldn't suffocate from the heat while sleeping, was moldy and absolutely gross. The room never felt cool, not even after an entire night of "60 degrees."
The furniture in the room was well-worn, banged up and looked like it belonged at a Howard Johnson's instead. I am sure my grandmother had the same wallpaper hanging in her house 30 years ago. The alarm clock was flashing, which correctly led me to believe that it had no working battery back up. . .or no battery at all as it turned out.
The bathroom was your typical hotel bathroom, nothing special to report.
Overall, I was very disappointed with the quality and service at this hotel. When I reported some of the problems at check out, it seemed like they couldn't care less. Well, if there is one thing good that came of this hotel stay is that I now know that if I have to stay in the area again I will definitely stay at the Westin Buckhead or stay at a non-Starwood property.
Would stay here again
Arrived at the hotel after a long flight from England. First room was a little musty, so I requested another room. No hesitation, we were immediately given another room which was excellent.
The staff were freindly and efficient. The two barmen went out of their way to make us welcome.
The position of the hotel in Buckhead is convenient for the Lennox Mall opposite and for Peachtree Street taking you into downtown Atlanta.
All in all a great hotel and I would thoroughly recommend it.
We tried to book in for our last night in USA but unfortunately they were booked, we would stay here again if we return.
My daughters & I loved this hotel!!!!!
I got a great rate. The location was very convienent and we were able to complete all of our business in a timely fashion & we had lots of time left for fun!!!!!!!!!!!!!!!!!!!!!
Very nice hotel across from Lenox Mall
The Sheraton Buckhead is a good choice with very nice rooms, good service, good location, and a good restaurant.
A Better Hotel Than Its' Rating!
The Sheraton Buckhead Hotel in Atlanta may just suprise you. Looking at photos of the hotel on Expedia does not do this property justice. Its actually much better in person...the reverse usually being the norm.
The hotel staff is excellent, efficient and friendly. The room was clean. The pillowtop beds with plush comforters and five pillows were very comfortable.
Although the bathrooms would indicate that this Sheraton is not a new hotel, they were clean and on par with other hotels in its class.
If shopping is an important consideration, then this hotel wins hands down. One of Atlanta's premiere malls the Lenox is right across the street. I believe there is direct access to the mall from within the hotel. Another mall is just a short walk away.
A parking garage is located on the property and guest who chose self parking need just use their hotel key, which opens the operator attended gate.
The Sheraton Buckhead Hotel is definitely better than its ratings, and actually closer to a four star hotel at a much more reasonable price!
Location is excellent, and so are the be beds. Everything would need a bit of refurbishment. Parking fee of $12 per night can be saved when parking just the opposite site of the street at a mall.
Hotwire weekend deal
Got a deal through hotwire for $59/night (if you are also trying to do this, it is a 3.5 star hotel located in buckhead). The location of the hotel is great (perfect for a shopping excursion), the lobby beautiful and the rooms well decorated. There is a great pool. The parking is a little pricey-$15 a night. We were very happy with the hotel and highly recommend it.
I stayed here for 2 nights at start of April 2004. This is a good hotel in terms of comfort and amenities, as you'd expect from the Sheraton. I agree with the other tripadviser user's comments about the staff. They were excellent.
I had the pleasure of staying in the Sheraton Buckhead Hotel. It was a great location - close to everything from restaurants, shopping, and major highways. The rooms are spacious and well decorated. But what really makes this hotel far above the competition is the outstanding customer service from their staff. From the bellman, to the front desk clerk, to the restaurant staff, to the housekeepers, everyone had a smile on their face and made me feel like part of the family. If I am ever in Atlanta on business again, I will definitely stay at the Sheraton Buckhead Hotel.
Sheraton Buckhead is a great location! Easy to get to and close to restaurants, pubs, etc.
We were fortunate to get a king bed and bathroon equipped for the physically challenged. I will say that I was not impressed with the bathroom. It had a small bathtub with shower curtain and handle bars all around. However, the lighting was inadequate partiuclarly in the shower area.
TripAdvisor Reviews Atlanta Marriott Buckhead Hotel & Conference Center
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