Athlone Springs Hotel
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Historical Traveler Reviews Athlone Springs Hotel
We decided to give it another go....room ok, pool nice and quiet. Ate in Athlone because its nicer and the hotel restaurant was dead, but then.....it was time for breakfast!
There were approximately 7 guests in for breakfast, and two waitresses. The very curt and apparently cross waitress took our order for our main course, but didn't ask us about drinks, toast etc..I called her back and said "excuse me could we order...etc". Very irritably she said "yes, yes, yes,yes" and came back reluctantly. We wondered whether this was partly to do with the language barrier, but it did seem pretty rude: minutes later she was being friendly to a couple of male guests, so perhaps she dosen't like serving two women??
Our breakfast arrived some time later. It was a cold grey mess that had sat for at least two hours if not longer. Neither of us could eat it. I went to find someone other than our waitress and found the (Irish) manageress who was very apologetic and organised a replacement very quickly - this couldn't have looked more different from our original breakfast, being freshly cooked, and edible. Her customer skills were very good, but she was somewhat undermined by the checkout staff who disinterestedly told my partner that they knew they had a problem and were dealing with it. Not fast enough in my opinion. Given that we stop off in Athlone for a relaxing 24 hours before travelling back to England, the effort involved in getting a decent breakfast served in a reaonable time here is just not worth the effort and leaves a nasty taste in your mouth afterwards...there are nicer places to stay in Athlone.
Chris Pollier, General Manager
A lovely hotel but some service glitches
Overall a beautiful hotel about 3 miles outside Athlone town. We got very good value for our package. However our enjoyment was spoiled by some annoying and unnecessary service ' blips'
My biggest gripe was with the heavy duty plastic sacks that were placed beneath the mattress protection cover on our very generous sized bed. I removed them after the first night but my query with the receptionist as to why they were there in the first place, cut little ice. I can only guess that they are expecting a lot of incontinent visitors....
The leisure centre is excellent and well worth a lengthy visit but again we had a problem there when one of staff publicly questioned my partners choice of (lycra) swimwear causing her some embarrassment and annoyance. This was totally unnecessary and really badly handled.
The breakfast staff were very friendly and there were some funny incidents due to their lack of command of English. These were merely amusing. However, the dinner staff appeared to be under pressure form the off even though the restaurant was only half full and our dining experience was, at best ,average. Perhaps they were overstretched by the fact they were also hosting large groups for a Christmas party in their function room.
Our room key cards were disabled long before check-out time on the second morning. Other guests suffered the same fate.
Overall a very fine hotel, fitted out to a high standard but management will need to put some more effort into their service offering if they hope to attract repeat business
Horrendous customer service, would not reccomend it
Having viewed the Athlone Springs Hotel website both myself and my partner decided to book 2 nights away for some R&R before christmas. The website is quite good but that is the only thing that this hotel has going for it. Our package was supposed to include a dinner, and when we tried to book we where told the restaurant was fully booked and considering the hotel is in the middle of no where we could not make any alternative arrangements and nor was the hotel forthcoming in offering any or atleast providing a discount. I have stayed in many kinds of hotels throughout the world and have never experianced such bad customer service. I even had better customer service in hostels i stayed in in my student days. If you are looking for a good quaility hotel with good customer service this is not the place to go. Also from speaking to our fellow guests, their experiance of the restaurant was quite bad, food described as cold and half cooked where just some of the comments that were said to me.
One night to destress
Room was 1st class comfortable and well above average. Staff were helpful but somewhat remote/reserved. It was extremely late when i booked in after a business meeting and i arrived about 10.30pm and this may account to the quiet clinical and non atmospheric feel to the hotel............breakfast was first class and i took option to have this by room service as i had an early flight to catch from dublin. What i saw of hotel impressed me highly but this hotel needs some character and atmosphere injected into it. Was more like a clinic than a hotel in honesty. I would use it again but only as a third or fourth choice as the other hotels i've used in Athlone were far more appealling. The atmosphere and feel of hotel will no doubt improve over time as this is a really new hotel
Will not be back
Have just returned from a mini break around Ireland, had pre-booked The Athlone Springs for three nights as it seemed appealing and relaxing. Welcome on arrival was friendly and efficient.
Having arrived late and eaten en - route we retired to the bar, intending to relax unwind and have a few sociable beverages. Imagine our surprise when at eleven o clock we were asked if we wanted to order the last drink of the evening at the bar.
Bernard the barman whom I might add was the hotels best asset, explained to us that the bar closed promptly at closing time but we were welcome to avail of room service through the night , an option that did not appeal to any of us in the party.
A decision was made that we would check out in the morning and make alternative arrangements.
Breakfast was edible.
CHECK OUT was unbelievable, when I told the receptionist we had decided not to stay as planned, she seemed totally indifferent and procedded to check us out. My friend had the exact experience. Customer care was non existant. When I returned the keys on departure and said goodbye, I was not acknowledged. IRELAND OF THE WELCOMES,,,,,,, Yes the receptionist was Irish......
Will not be returning to the Athlone Sptings as it does not have an ounce of atmosphere or Céad Míle Fáilte which is such a pity for a new hotel.
got a really nice deal with dinner, room and a massage for both of us, really good value, I had heard hotel had a few issues but we were very happy with our stay, the food was lovely, the restaurant very purple, and the rooms a good size, and pink lit corridors, different for sure!!! The massage was excellent, the girl knew her stuff and the pool very big, and not crowded at all.. overall, we had a great time, will be back to Athlone again and will stay at the Springs
Nice hotel, shame about the food!
Lovely new hotel, bit of an industrial setting, no nice views. Very friendly staff. Breakfast was not to the standard you would expect. Only had breakfast at the hotel, which would have been good had it not been cold, and taken a long time to come. Thought it was just teething problems, but reading other reviews it appears to be an ongoing problem.
Beautiful New Hotel
Have recently returned from an overnight stay in this newly built hotel. Staff were very friendly, helpful and efficient. Room was spacious, beautiful decor, very comfortable bed, nice LCD tv, they have thought of everything...even down to the little details. The lighting in the hallways give a relaxed, chilled out atmosphere. The leisure facilities were excellent - the nicest pool I have used, lovely big jacuzzi. The treatment rooms weren't operating yet but are due to be ready shortly. I can't fault this hotel in any way. Can't wait to go back again!
Booked my wedding!!
I checked this new hotle out as a possible venue for our wedding next year! - I went back twice and after the second stay I booked the venue! its new its funky and the food & service is excellant they have a wonderful cocktail/wine bar and a fab restaurant!
A new fab boutique hotel
Stayed here for 3 nights, the hotel is fabulous, the decor second to none, really funky lights. Our room was great, good size, king bed, all the trimmings.
Had dinner in the Cedar restaurant every night, good service and excellent food. A good team of people working there, from the desk to the leisure centre. The leisure club Zen is really big, great facilities. The pool is huge.
TripAdvisor Reviews Athlone Springs Hotel
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