The Ascot Hotel
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Historical Traveler Reviews Alpina Residence Solda
Hotel management horrendous
I have been staying at the Ascot Hotel for the past 3 months, I was quite happy with the accommodation, not the best in the world, but for a single working bloke staying there Monday to Friday OK and cheap. My problem is the management, they could not run a sweetie shop never mind a hotel. In the 3 months I have been there I have introduced 2 colleagues on 2 seperate occassions to this cheap accommodation only for the manager to inform them on arrival that he had overbooked, leaving them to have to find alternative accommodation on a Monday evening for the rest of that week. Even as I was checking out for the final time this morning 23/06/06 (because I have finally had enough) there was a family at reception being told that there was not a room available for them even though they had a letter of confirmation from the Hotel because he has once again overbooked by 30. Please do not trust this Hotel with your booking as you will inevitably end up disappointed and faced with the problem of finding an alternative at very short notice.
Unbelievably, indescribably horrible
We were forced into accepting this hotel when a sleazy London hotel broker cancelled our reservations at another hotel 3 weeks before our group of 30 was scheduled to arrive. He assured us the bad online reviews reflected a PREVIOUS owner, and that we would get delightful, refurbished rooms. To be fair, our beds were clean, the furniture looked new, and there was fresh paint in the room and some hallways. The front desk was always manned with a friendly person, and Paddington is just a block away. But what about:
1) The phone that's not connected
2) The shower that merely trickles
3) Having to walk up the last flight of stairs since the elevator doesn't go that far
4) The dingy breakfast room with help that barely speaks English, and which doesn't start service until 8 AM.
5) The smell (and dust) of paint and plaster everywhere.
6) Toilets not functioning properly in some of our group's rooms
7) Postage-stamp-sized lobby and suitcase-sized elevator.
8) Manager insisting we pay UP FRONT for the rooms, before we could even see how horrible they were.
9) Narrow staircases with peeling wallpaper, barely wide enough to carry a suitcase.
10) One small towel per person with no bathmat.
Imagine being a tour group leader having to face your group after they've spent a night in this house of horrors. Not a pleasant experience. Fortunately my group was able to grin and bear it. We got what we paid for.
Instead of making the cosmetic changes they're doing now, the management should tear this place down and build a new hotel.
Should be condemned
Reserved a room for 3 nights months beforehand. Arrived late on a Thursday evening; 3 rooms were offered and were found totally unacceptable. Problems ranged from missing fixtures with wires hanging out of the walls to fixtures with missing or burnt out bulbs. The rooms and corridors were filthy. There was no hot water and two of the rooms had missing faucets. Tile was removed from many areas. Sinks didn't drain; some leaked from the drain onto the floor. There are many hotels around the corner from this place that are similarly priced, clean and comfortable. I can't comment on the dining room since we left immediately. The Ascot should be condemned.
We read the bad reviews here, but due to a booking mixup were unable to secure other lodging within our budget at such short notice. We were traveling with a large group and couldn't be more selective about accommodations. The hotel manager assured us that they were renovating and promised us newly renovated rooms. To be fair, they were trying to fix the place up but it seemed largely cosmetic. There were plumbing, electrical and phone problems that just slapping up some paint wasn't going to help. The place was covered in paint and plaster dust, making it difficult to breathe even with the windows open. I got paint on all of my luggage and some clothing. A check of their web site today revealed that they are still showing pictures that don't match what we saw and advertising services they don't have. There was no restaurant. The elevator does not go to ALL floors, as stated. It went only to the 4th floor. Several of us had rooms on the 5th floor and still had to tote our luggage up a narrow, unlit stairwell. A trip back to the room in the afternoon found that the construction crew had filled the elevator with their supplies. New guests were arriving and had to tote their luggage up the stairs which were covered with drop cloths and paint and plaster. I was given the option of walking up 5 flights after I came back to rest from walking around London all day. Fire exits were blocked with all kinds of junk. Group members reported seeing water cascading down walls and we saw wet carpet and damaged ceiling tiles to back up those reports. No water pressure in the shower, sometimes no hot water available. Our room contained a phone, but it wasn't hooked up to any phone lines. There was no coffee or tea maker. They don't begin serving breakfast until 8:00 a.m. which interfered with our schedule on a few days. I hope they can turn this place around because it's a great location, but they should not have taken in guests while the whole place was in such a messy state of renovation. I would not consider staying here in the near future. Once the renovation is completed, I would want an eye witness account of the facilities before considering staying here again.
The Ascot was "undergoing renovations" in which the walls were being painted, the fire alarm was accidently set off by staff numerous times, the fire exit on the fifth floor was blocked entirely, water leaking in the stairwells causing ceiling tiles to collapse. Horible water pressure in bathrooms. Everything about this hotel is less than satisfactory, the pictures they have displayed in their profile cannot be from this hotel. A youth hostel would be a much better, cleaner, safer choice. Stear clear of the ASCOT!!!
This is one of the worst hotels I have ever stayed in.... The only positive thing about it is its proximity to the Paddington Tube Station... The wall paper, hallways and rooms are disgusting. The bathroom was one of the worst I've ever seen and the whole place it's about falling apart...
AVOID IT at all costs!
Health and Safety Should Inspect It.
The Department of Health And Safety should inspect these premises, and see what horrors the proprietor is offering the Tourists of London, I booked this hotel on the basis of what I saw on the internet and i nearly cried when I saw what a hovel it actually was, I think the proprietor has a cheek to take the money out of anyones credit card before they see what they have actually booked into, it's because he knows no-one in their right mind would stay otherwise, PLEASE! IF YOU GO TO LONDON STAY WELL AWAY FROM THIS HOTEL! IF ONLY FOR YOUR HEALTH.
Bad, worse...Hotel Ascot!
From outside this hotel looks quite OK but when you step inside... narrow entry, narrow dirty stairways, narrow dirty rooms. Hotel has lift but out of order all the time. Carpets and wallpapers are in miserable condition, think that windows are never cleaned, mildews all over. Bed was OK, but pillow and coverlet need urgend cleaning. Rooms to backside of Hotel are quiet. So called "continental breakfast" consist of toast, butter, jam, coffee and orange juice. Some positive items: staff is friendly and helpful. Bread and coffee is regulary replenished. The biggest advantage of this hotel is the close position to paddington train station and underground station and to busstop. I think all budget hotels in London are nearly the same. So spend more money on your accommodation and you'll enjoy your stay.
We walked out
This place should be closed down.We walked in and walked right out again.It is the worst hotel I have ever been in.The room was filthy,there was mould on the ceiling,the toilet was filthy.Avoid at all costs. Having come back from 2 weeks in india i have seen cleaner railway stations
TripAdvisor Reviews Alpina Residence Solda
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