Arundel House Hotel
How has this hotel rated in the past?
Photos of Arundel House Hotel
Historical Traveler Reviews Arundel House Hotel Cambridge
We stayed for the weekend, and I do not believe the comments represent a true opinion. We had a good room overlooking the front of the hotel. Although there is no lift we were assisted with our luggage to the second floor. The staff were friendly and helpful. Breakfast was served well, although the buffet could be updated a little. Evening meal was excellent, staff were attentive, although a little slow. It was very relaxing and in walking distance to enjoy Cambridge centre.
Very poor customer service. The reception staff had no idea what bookings had been made - we booked 3 months in advance and they still managed to screw up! They were not willing to admit their mistake and then shoved us in a room with no shower. All this for the princely sum of 80 pounds a night!
I wouldn't have minded so much if the pricing had been set at a correct level - 40 pounds a night, say.
The only redeeming features were (i.e. to give them 1 out of 5 instead of 0):
Plenty of off-street parking
Some of the restaurant staff were very helpful.
To conclude.... don't bother staying at this hotel.
Nice hotel in a lovely city!
I had misgivings after reading the other reviews, but my tour group booked the place, so I didn't have a lot of choice in the matter. I was very pleasantly surprised. The room and bath were small, but perfectly adequate for two adults. The staff were pleasant enough. The view across to the river and the green beyond was beautiful. Breakfast was good, and sitting out in the garden in back in the evening, having a pint from the pub, was perfectly lovely. The main drawback I saw was the lack of an elevator, but they had staff to haul our luggage up to our rooms. I would definitely go back.
Not too good. Room on the front was very small with one small window so minimal view. Only a small shower fixed into the wall. Not worth paying any extra: the view over the back looked fine and the rooms are cheaper. Double bed only 4'6". Narrow staircases and no lift for cases. Service was rushed and automatic everywhere. Poor dinner in the dining room (tasteless meat), weak coffee. A fairly good continental breakfast but in a hotel like this why do they charge an extra £6.75 for a plate of cooked things?
Gong down hil
Have been many times in the last few years, and wont be going again, they have lost all their good staff and have gained a lot of young boys and girls in reception and restaurant who are not helpful.Such a shame, where have they gone wrong!!!
What a rip off!!!
We have recently moved from Cambridge to mainland Europe and returned to our old city to see various people and decided to stay at this hotel for a couple of days. We knew that it had had a recent overhaul so thought it would be adequete. What a joke!! The room so small that we could barely swing a cat. The window rattled in the wind. The heating was so noisy at night that we had to phone down to a very unsympathetic reception although they did sort the problem. There was not a picture on the wall and the bed was dreadful. It was cheap and horrible and had an incontinent underblanket on it. The so called Continental breakfast was appalling. The very surly staff asked if we wanted a coissant or toast. The coissant was almost hard and the toast was always burnt! The coffee was of a very low quality and the tea was little better. The whole place was absolutely dreadful. In fact my wife and I felt sad that the poor French lady at reception had to work there as she was the only nice person in the whole place. The room cost us £100(one hundred pounds)night and we stayed there for a couple of days during the second week in January. We strongly recommend that you do not use this hotel.
Stayed: Nov 2003 The Arundel was a nasty hotel! The staff were extremely rude, the service was terrible, the food was undercooked at breakfast and overcooked at dinner!!!
The bedroom was too cold on arrival and too hot at night. There were cobwebs all around the room, and the bed sheets were dirty! There was mould all around the shower.
When i complained to reception about the various things all i got was "you wont be coming again then" from the reception manager.
I then decided to write to the hotel manager, but suprise suprise I have still not had a reply!
I paid £85 ($130) for a room no bigger than an average sized walk-in closet with a continental breakfast. The staff were rude and incompetent. The noisy central heating woke me at 6 and the traffic kept me awake. I never received my alarm clock call in any case. There are signs everywhere prohibiting this and that and even lap-top copmuters in the lounge ! The atmosphere in the bar was morbid - the barmaid was unfriendly. The electronic keys did not work properly. The waitress forgot to bring the croissants I ordered at breakfast. The tea was cold. Absolutely no leisure facilities. Truly, awful.
a pretty nice hotel. Well priced. Very clean. Good location (5-10 minutes walk to down town). Ask for a room with view on the park (also on the street, but not too noisy).
bad: room not well set up for internet connection.
Good Value, Good Location
I have stayed at the Arundel House a dozen or more times in the past five years. It is a comfortable, easy place to stay, whether you're traveling on business or pleasure. It is just outside the city centre (within an easy walk of the colleges), which makes driving and parking there MUCH easier. The restaurant has never been that great, though the coffee shop ("conservatory") is competent and consistent. The bedrooms "in the back" are preferable, being somewhat quieter. It is an excellent alternative to ALL the large hotels in town (Garden House, University Arms, etc.), being quieter, smaller and friendlier.
TripAdvisor Reviews Arundel House Hotel Cambridge
Travel Blogs from Cambridge
... then many! I stood transfixed as I always do when snow falls!
The irony for me is that we had a mini holiday booked and I knew that even though I'd be waking to the wonder of settled snow, I'd have to walk through it and get on a train which would take me away from it!!!! But I enjoyed it while I could. I couldn't sleep much, kept hopping up to look out the window...and woke early to get ready to meander through the villages.
I can only cross my fingers for more :) ...
... am most glad I took with me or bought for my trip
(1) My hat and scarf. As you may have noticed, they were very attached to my head and neck. In fact, I am surprised the hat didn't need to be surgically removed when I arrived back.
(2) My slippers. Never have my feet been more cosy on a plane, in a house, or in the archives...ok, so I didn't take them into the archives. But I totally wish I had.
(3) My ...
... space the airmen had to sit and fire their guns. The other thing that I found amazing was how many planes both big and small were able to fit into the Hangers. They even had a B52 American bomber which is absolutely huge.
Duxford is a working airfield which played an important part in World War II. A very famous English pilot called Douglas Barder flew from here. He lost both his legs during the war and still managed to escape from German prison ...
... the BBC, the NHS, free education and (generally) protected human rights and where most of us can simply walk down the street and buy what we need. Maybe then we would get a little perspective and realise that we are worrying about the wrong things, when so many other people in the world are sitting out on the street worrying about police corruption, drug lords controlling their homes or where they are getting their next meal. But, in amongst our moans and groans, I have ...
... it was a lovely town with some beautiful buildings and a nice atmosphere.
With the Navman guiding us, we found it a pretty easy trip to Cambridge. One thing I have noticed here is that there are so many roundabouts in amongst the highways, and they all have quite a few exits, so you have to count carefully which one you need to take. There are so many different highways with letters and numbers instead of names too. One highway leads to another then there more ...