Arundel House Hotel Cambridge

We stayed for the weekend, and I do not believe the comments represent a true opinion. We had a good room overlooking the front of the hotel. Although there is no lift we were assisted with our luggage to the second floor. The staff were friendly and helpful. Breakfast was served well, although the buffet could be updated a little. Evening meal was excellent, staff were attentive, although a little slow. It was very relaxing and in walking distance to enjoy Cambridge centre.

Very poor customer service. The reception staff had no idea what bookings had been made - we booked 3 months in advance and they still managed to screw up! They were not willing to admit their mistake and then shoved us in a room with no shower. All this for the princely sum of 80 pounds a night!

I wouldn't have minded so much if the pricing had been set at a correct level - 40 pounds a night, say.

The only redeeming features were (i.e. to give them 1 out of 5 instead of 0):

Plenty of off-street parking

Some of the restaurant staff were very helpful.

To conclude.... don't bother staying at this hotel.

I had misgivings after reading the other reviews, but my tour group booked the place, so I didn't have a lot of choice in the matter. I was very pleasantly surprised. The room and bath were small, but perfectly adequate for two adults. The staff were pleasant enough. The view across to the river and the green beyond was beautiful. Breakfast was good, and sitting out in the garden in back in the evening, having a pint from the pub, was perfectly lovely. The main drawback I saw was the lack of an elevator, but they had staff to haul our luggage up to our rooms. I would definitely go back.

Not too good. Room on the front was very small with one small window so minimal view. Only a small shower fixed into the wall. Not worth paying any extra: the view over the back looked fine and the rooms are cheaper. Double bed only 4'6". Narrow staircases and no lift for cases. Service was rushed and automatic everywhere. Poor dinner in the dining room (tasteless meat), weak coffee. A fairly good continental breakfast but in a hotel like this why do they charge an extra £6.75 for a plate of cooked things?

Have been many times in the last few years, and wont be going again, they have lost all their good staff and have gained a lot of young boys and girls in reception and restaurant who are not helpful.Such a shame, where have they gone wrong!!!

We have recently moved from Cambridge to mainland Europe and returned to our old city to see various people and decided to stay at this hotel for a couple of days. We knew that it had had a recent overhaul so thought it would be adequete. What a joke!! The room so small that we could barely swing a cat. The window rattled in the wind. The heating was so noisy at night that we had to phone down to a very unsympathetic reception although they did sort the problem. There was not a picture on the wall and the bed was dreadful. It was cheap and horrible and had an incontinent underblanket on it. The so called Continental breakfast was appalling. The very surly staff asked if we wanted a coissant or toast. The coissant was almost hard and the toast was always burnt! The coffee was of a very low quality and the tea was little better. The whole place was absolutely dreadful. In fact my wife and I felt sad that the poor French lady at reception had to work there as she was the only nice person in the whole place. The room cost us £100(one hundred pounds)night and we stayed there for a couple of days during the second week in January. We strongly recommend that you do not use this hotel.

Stayed: Nov 2003 The Arundel was a nasty hotel! The staff were extremely rude, the service was terrible, the food was undercooked at breakfast and overcooked at dinner!!!

The bedroom was too cold on arrival and too hot at night. There were cobwebs all around the room, and the bed sheets were dirty! There was mould all around the shower.

When i complained to reception about the various things all i got was "you wont be coming again then" from the reception manager.

I then decided to write to the hotel manager, but suprise suprise I have still not had a reply!

I paid £85 ($130) for a room no bigger than an average sized walk-in closet with a continental breakfast. The staff were rude and incompetent. The noisy central heating woke me at 6 and the traffic kept me awake. I never received my alarm clock call in any case. There are signs everywhere prohibiting this and that and even lap-top copmuters in the lounge ! The atmosphere in the bar was morbid - the barmaid was unfriendly. The electronic keys did not work properly. The waitress forgot to bring the croissants I ordered at breakfast. The tea was cold. Absolutely no leisure facilities. Truly, awful.

a pretty nice hotel. Well priced. Very clean. Good location (5-10 minutes walk to down town). Ask for a room with view on the park (also on the street, but not too noisy).

bad: room not well set up for internet connection.

I have stayed at the Arundel House a dozen or more times in the past five years. It is a comfortable, easy place to stay, whether you're traveling on business or pleasure. It is just outside the city centre (within an easy walk of the colleges), which makes driving and parking there MUCH easier. The restaurant has never been that great, though the coffee shop ("conservatory") is competent and consistent. The bedrooms "in the back" are preferable, being somewhat quieter. It is an excellent alternative to ALL the large hotels in town (Garden House, University Arms, etc.), being quieter, smaller and friendlier.