Ararat Park Hyatt Moscow
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Historical Traveler Reviews Ararat Park Hyatt Moscow
Our family of four stayed at the Ararat Hyatt Moscow for 4 days and it was fabulous. One of the better hotels if not the best hotel I've been to. It's an oasis of luxury in an amazing and somewhat wild city. Upon entering the hotel the staff welcome was friendly and efficient and there were a number of security people about. We took the glass elevators up to our rooms, which were meticulously designed. We had two rooms; a park room and a park deluxe room, both were spacious and had fantastic marble entrances and washrooms with heated floors. The beds were better than heavenly and everyone slept in like teenagers. We were high up and the view wasn't amazing, but I believe some rooms have a better view.
The 10th floor lounge was our favourite part; we would meet every evening for drinks before heading out for dinner. It was warm, had a terrific view and great service. The only downside of the hotel is the price, the rooms and lounge prices were quite high. I did visit other hotels in the area to compare and I believe Ararat is still the best value hotel considering how much it offers.
The breakfast was excellent, plenty of pastries and fresh fruit in a serene setting. We requested a list of new restaurants in the area for lunch and dinner; I visited a few but didn't dine at any of them, as they were too formal for my tastes. My favourite place for lunch was "Café Akedemia", an Italian pizzeria with decent prices. For dinner "café des Artistes", a Swiss restaurant and somewhat expensive, both are on Kamergerskaya a few short blocks from the hotel.
The spa and workout facility were also outstanding, I spent a few hours working out and lounging by the pool and hot tub.
The hotel is also well located, close to the Bolshoi Theatre, Red Square, Kremlin, GUM and various streets for dining including Kamergerskaya.
Local Advice: If you require a taxi or airport shuttle, you can request one from the concierge for full price, however if you ask the bellmen out front, they can arrange this for you at half the cost.
Looking forward to returning.
Slick & Modern but No Charm
Housed in a repurposed 19th century building the Hotel Ararat Park Hyatt offers luxuries that Lenin, Stalin and other Communist Party leaders would have kept for themselves. You can brag about your bourgeois accommodations at the gravesites of these discredited men in Red Square, a seven-minute walk from the hotel's front door.
A central atrium with exposed glass elevators, post-Modernism's tired architectural treatment for such redesigned spaces, rises nine stories above the street. You will have to request a room on the top floor to see Red Square. Our room was on the 6th floor overlooking the sadly, badly rundown Maly Theatre, Russia's oldest drama theatre. Other nearby attractions include the Bolshoi Theatre on lovely Theatre Square, and Tsum Department Store, both around the corner; the Moscow Arts Theatre, where Chekhov's "The Sea Gull" premiered, is a few blocks away.
The standard room size is comfortable, as is the queen-sized bed. There is ample closet space in the short entry hallway. But it's the bathroom that's a stand out. By hotel standards it is huge. With both a shower stall and a full-sized bathtub, the room's black granite floor is heated. The same black granite is used to create the generous-sized vanity. A large mirror plus a lighted magnified mirror help you put your best face forward. The bath towels are enormous, too big really. Bathrobes are included.
Let me offer a word of caution about breakfast. The lavish complementary cold breakfast buffet is satisfying, as is the hot breakfast menu (pancakes; French toast, both filling; eggs prepared in a variety of ways). Keep in mind that if the breakfast is to be complimentary it must be selected either from the cold buffet or the hot menu, but not both. This distinction was not made clear to me. When charges appeared on my bill at check out, I protested and they were dropped. The large, bright Gallery Café, where breakfast is served, with its smartly tailored attendants offering snappy service and the delicious food more than compensate for the sour looking businessmen, who make up most of the guests, yakking away in German, English (American and the Queen's), French, and Russian. The Café Ararat on the ground floor and the Terrace Café on the roof, with views of Red Square, are also fine and pricey dining experiences within the hotel.
The class of handsome young men who would have been spying on you for the KGB 25 years ago have now redirected their energies and are serving as security guards at up-scale establishments, including this five-star hotel. Stylishly suited out in black these stern-faced guards, walkie-talkies in hand, are stationed on the sidewalk outside Hotel Ararat's front door and at several locations throughout its lobby.
As enjoyable as the Hotel Ararat was it hasn't any warmth, nor any charm. For these most desirable qualities check into the early 20th century, Art Nouveau styled Hotel Metropol that stands directly across the street.
Great Facilities; Lousy Concierges
The physical plant is perfect. Beautiful beds, bathroom, lobby, etc. But the concierge service is useless. All they want to do is sell you something. Won't help with ANYTHING that does not entail the sale of something. Marriott Aurora is very close by and HAS to be better, or at least cheaper.
Great hotel, perfect location within 5mins walk of the Kremlin and Bolshoi. Staff helpful but unobtrusive. Downside is the price, especially meals / drinks but no worse than any other top-end hotel / bar in Moscow.
High Priced, Hi Style but Poor Service
For Moscow this hotel has the best facilities. The rooms are large and bright with a big shower and seperate tub. The bed was very comfortable. Expect outrageous prices rooms at $500/night, $25 drinks and a $50 breakfast. Like all Moscow hotels the prices are expressed in units which are converted to roubles at a dollar/rouble exchange rate of 32 to 1 not 27 to 1 which is the actual exchange rate.
The service was not 5 star. Room service failed to remove food trays upon request, ice deliveries were delayed, and no bellman offerred assistance to us. The service here is "a buck short and day late" in my view.
The 10th floor lounge is a nice spot, the Beluga is fabulous and well priced. Everything else is more dear than Paris. I do recommend breakfast in the gallery, while expensive, it is of fine quality. I stayed at the Kempinski too and enjoyed the facilities at the Hyatt more, while the service was better at the Kempinski.
Ararat Park Hyatt Moscow compares favorably with other five star hotels worldwide. It is new and well looked after. The rooms are spacious, most with good views. The staff is also very helpful (relatively speaking, do not expect any pampering). The Armenian restaurant was very good, although the drinks -and minibar I found quite pricey. The location allows you to see the Red Square, even if you only have half an hour to spare. If you feel nostalgic, you can always go to Metropol and the likes and have a drink, but make sure you come back to Ararat where the staff is friendly and the heating surely works!
Best hotel in Moscow
Excellent hotel. Staff very helpful (not to be taken for granted in Russia!). Room was very comfortable and spacious, bars (although very pricey) are very good. Will go there again.
Stayed here Sept 02 in a Park Suite. The hotel is amazing with a top notch spa, lovely outside terrace overlooking the Bolshoy Theatre and the Kremlin. The meals in the Armenian restaurant and sushi bar were excellant and on par with London prices, however the drink prices throughout the hotel were very high. The hotel is located near the other top hotels and a short stroll to St Basils and the Kremlin. We checked out the Metropol hotel while we were there, what a dump.
Comfortable hotel, great food
Excellent sized room and bathroom. Great food. Brilliant gym. Highly recommended
Nice rooms, service not the best.
Stayed here in November for 6 nights in one of their park view suites.
The first 3 nights we stayed in one of the suites on the lower floor.
It was spacious, but a little too modern for my tastes. We asked to move to one of the upper levels and we were much happier. The room was very comfortable and the bed and bathroom were excellent. A t.v. in each of the area of the suite (with CNN, Discovery, and BBC in English) and the bathrooms were huge and nicely appointed. The thermostats were a problem wherever we were- either one room was like an oven and the other freezing or vice-versa- could never get that correct. Even after the "engineer" came in, weren't able to get that corrected.As for the service- it wasn't the greatest. Russia still has a long ways to go towards improving their customer service skills. Even after I had previously upgraded through Hyatt's gold passport, the front desk personnel insisted they would only put me in a regular room rather than a suite due to my rate not being high enough. Only after I showed them (on their own computers!) that my rate was indeed for a suite did they finally acquiesce and give me the correct room (and only after being spoken to very condescendingly by the clerks).All in all a pretty good hotel. Rooms are very nice and service is spotty at best- especially from the front desk staff. The bell desk, however, was very friendly and all working there were very helpful.
TripAdvisor Reviews Ararat Park Hyatt Moscow
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