BEST WESTERN Hotel Royale
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How has this hotel rated in the past?
- Tennis Court
- Continental Breakfast
- Shuttle bus service
- Drycleaning onsite
- Meeting rooms/conference facilities
- Non-smoking hotel
Historical Traveler Reviews BEST WESTERN Hotel Royale Bournemouth
Best break we have had
My husband and I went to this hotel for a mid week break and it was super. We have never been so fussed over on any of our breaks and we take 4 each year. The place is spotless and the food really was lovely. We walked to the shops and to the beach each day and it is really worth a visit. The staff could not be more helpful and even the room maids smile and say good morning. A very happy stay thank you to lastminute!!
Absolutely filthy...We booked through late rooms...and for fifty quid thought we had a bargain . However we were amazed at how filthy our room was and the bathroom was disgusting complete with a plethora of hair from different bodily parts. LUCKILY we were on a room only basis , we would not have wanted to eat there....I wish I had taken my dyson!!!
It was really great!! best manager we've ever seen at work
Went for 3 days during half term...saw some neg reports here so a bit nervous! We had the best 3 days we've ever had in a three star. The room was lovely with a balcony - not that we ever went on it 'cos it rained non stop. The facilities were great... the kids enjoyed the pool and the manager - Alan something - was a gem. Never seen a guy work so hard to please everyone with a smile too - it was like being back home in SA. We ate twice in the hotel Brasserie the food was excellent and staff very willing and helpful if a bit young and inexperienced. Ask for him when you go there he will surely sort out your stay. So give it a try... we already booked for Valentines.
Disappointing in every way.
Booked the hotel via lastminute for a late getaway to Bournemouth, before i read the reviews on the site. (listen to the majority view) I was then very apprehenisve about going.
This hotel benefits from an excelent location, it is 5-10 mins from the town and the beach. However, thats probably its only plus point. we were given a superior faimily room, which sounds great but in fact it was in a seperate annex out the back of the hotel, think motel. The front door didnt lock and the door to the room was flimsy at best, not exactly safety conscious. The room itself was large with a double and a single bed but is in desperate need of a revamp. The walls were prison blue pain, the carpet had a six foot rip in it, the bed sagged into the middle. I went to put my trousers in the trouser press for it to fall off the wall. The ceiling tiles all showed signs of water damage and looked well in need of repair, the rain outside had more water pressure than then shower. Frankly, the room was awful. the fact that is was out the back also meant that any time we wanted to go into the hotel, we had to walk all the way round the side. This might sound like a petty grinch but it is a pain in an english downpoar. The leisure club (sic) is also in a stand alone building out the back and consists of a pool with some scattered cv equipmtent. dont expect too much. Brekfasts were cooked who knows how many hours earlier and left under hot lanps, personally i prefer my beans without a crust, disappointing. We packed up and left first thing on our last day to get out of the depressing place, and then they had the cheek to try to charge me for rooms which they had already confirmed were prebooked. Needless to say we wont be going back and i'll be checking my credit card bill very carefully. Avoid
Having just visited the Anglo Swiss Hotel for the second time i can only say that the new owners have already made a huge impact - cleanliness, food and service are all hugely improved and we will certainly be back.
Bit of both
On arrival the hotel seemed very nice, but i found the hotel staff quite distracted and unattentive and had no welcome from them. The bed room and bath room was a lot smaller than in the picture on the website, but quite clean and modern. The restaurant was really nice and contemperary and food excellent. The leisure facilities were good with all that you'd want in one room. The only thing i didnt enjoy was all of the walking to the centre of town as it was much further than i thought it would be( about a 10 minute walk). I would reccomend this hotel to all age groups.
Take your own vaccum cleaner!
I stayed at the Anglo Swiss last month for a week and sooo wished the booking hadnt been through work, I would have been elsewhere in a split second. When I arrived at my room there was a thick layer of dirt on the carpet that included cigarette butts, ash, balls of fluff, thick dust and biscuit crumbs! The windows were so badly bent they wouldn't close and when I got into bed I discovered a lack of bedding under the duvet.
In the morning I met my colleagues in the restaurant for breakfast and the breakfasts were so bad they ahd to be sent back. Bacon that was ready to shatter, sausages that had clearly been in a hot cabinet for a few hours, dried out and shrivelled up and it went down hill from there. The staff were so uninterested in looking after things and they didnt even know how to take a credit card payment on departure so they took a note of my details and said they would put this through later - Next thing I know I have a letter this morning from their solicitors to recover the money I apparently owe them!
I would recommend staying here if you love rolling about in the dirt, sleeping on a bare matress and hate politeness! Good luck!
I stayed at this hotel last year. It was okayish and better than some I have stayed at. However the room was not too clean and when I complained the Manager was okay at first but said that I should have let him no sooner (we had been there for 3 hours) and so there was nothing he could do. I said that I will go to another hotel and he said well thats up to you but I am still charging you for it. In summary - not a bad hotel, a bit overpriced maybe and the management (not staff - they were okay) let it down a bit - potentially (with fresh management - and sheets) a good place to stay.
I Fully Agree
I stayed at this hotel in January and I too had plenty of reason to complain. The problem was that the Manager was not interested even to the point that he threatened to have us thrown out by the Police if we did not "watch our attitude". Unfortunately I was checking the hotel out prior to making a company booking for our annual staff confererence - glad I went here as a private guest first. You've guessed it...our staff conference was held elsewhere. Bournemouth is a fantastic place and there are a lot of really nice hotels with pleasant staff and management (this however is not one of them). Take my advice.....book somewhere else!!
This hotel was not worth the money. We had to have a room upgrade due to the smell of bleach. The second room had a window hanging off its hinges, water all over the walls, a face cloth which disintergrated. We complained and were fobbed off and told we were wrong. On returning home we complained to head office and a Director threatened us with legal action if we got the media to look into our complaint ! Never Again !!!!
TripAdvisor Reviews BEST WESTERN Hotel Royale Bournemouth
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