Amway Grand Plaza Hotel
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Historical Traveler Reviews Amway Grand Plaza Hotel Grand Rapids
This hotel is so beautiful! The chandeleirs in the lobby are gorgeous, lots of photo ops, perfect location for a wedding. I took the advice from another review on tripadvisor.com and ordered the strawberry daq from the lobby bar and it was, indeed, delicious. My husband and son enjoyed playing basketball, we all swam in the pool and relaxed in the jacuzzi (they have one for adults and one for families!!) The service was excellent, the food at their restaurants were excellent. Our room was pretty. When we first arrived our lightbulb was out in the bathroom, but that was quickly fixed. We later found out that the drain in the tub had a clog and the water wouldn't drain, but the manager quickly switched our room. It could happen anywhere, now we know to check that everything is in working order right away!! This things can happen anywhere, but we were treated well. We enjoyed our visit to Craig's Cruisers, not far from the hotel: mini golf, go karts, arcade, bumper boats. The hotel has a family package that includes activities here: my children have not stopped talking about how great it was! I would recommend this hotel!
Luxury at its finest!
This hotel is great! Simply great. It is elegant, classy, and timeless. The staff is wonderful. All have great personalities and don't have that general attitude most upscale front desk agents have. It's also in a great location! I encourage you to stay here, and see for yourself.. and while you're at it, enjoy one of their delicious strawberry daiquiris at the bar in the lobby! Who knows, maybe you'll see a famous person walking through the hotel and enjoying the classic decor as I did!
A Definite Touch of Class !
A few business trips to Grand Rapids brought me to the Amway over the past year. I consider this hotel to be one of the best I have ever stayed in.
The staff is first-rate and the main floor offers a few eating options, from a sports theme bar/restaurant (try their steak) to fancy eating out. There are a few stores as wells which came in handy when I realized I had forgotten to pack a couple of things, as usually happens....
The pool and fitness center located on the 4th. floor of the new section is absolutely wonderful. The $5 fee, I am told, upsets some folks but I was ok with it when you consider what you are getting. Do not end a busy day without visiting this wonderful fitness center, you will quickly forget the $5.
Five stars to the Amway !!
Great Views, Beautiful Public Spaces
I stayed at the Amway Grand Plaza on July 28th for 3 nights, and was very impressed with the Hotel. The entire staff was very friendly and professional from making the reservation to checking out. Everyone from the valets, to the concierge, to the front desk staff were quite attentive to the needs of everyone in our party. Even though the Hotel was quite busy preparing for a visit from the President of United States during our stay, the service never suffered.
I like a nice view so I chose a room in the "new" tower and requested a high floor room. They gave me a corner room on the 19th floor with fantastic views of the river. Some of the other people in our party requested rooms in the historic section, and while the views weren't quite as spectacular, the rooms in the historic section were definitely more spacious, and the decor was less "generic" than the rooms in the new section. The Amway Grand definitely stands out as a world class hotel in a small city. It could easily compete with 4 star hotels in much larger cities.
The Amway hotel is the ONLY hotel to stay at in Grand Rapids. It is absolutely beautiful with it's gold plated ceilings, velvet curtains and stunning flower arrangements. If you enjoy atmosphere, you'll get more than your share here! The main thing I love about the Amway is it's attention to detail, (at least looks wise) in the hotel. Cygnus, at the top of the hotel, is a restaurant with a great mood and amazing view. The 1913 Room is the best food I've had in my life! The staff, especially at the front desk, could use more training, they are always messing things up...so double check your bill. But other than that one setback, and the fact they chanrge like $2 to use the pool... it is the only hotel to stay at. One you will always remember! Also, one added bonus is the flower shop in the hotel, that can have flowers and chocolates delivered to your room before you get there. Perfect for that romantic evening! I would reccomend this hotel to anyone coming in town and even though I live in Grand Rapids, I take plenty of my guests there and even had all my out of town guests stay there for my wedding! It is as close to perfect as you are going to get!
I've stayed in some of the nicest and expensive hotel both domestically and abroad. Unfortunately, even in this self-described Christian community, thieves lurk the halls at the Amway Grand. Of my two recent visits, both were highlighted by thefts of personal items from my room. Regrettably, a leter to the General Manager, Mr. Joe Tomaselli, was not worthy of a response. I won't be back and suggest you visit one of the other fine hotels in the Grand Rapids area. Note: be wary of the Marriott Courtyard right down the street. Mr. Tomaselli manages that hotel as well.
360 Degree Virtual Tour of the Amway Grand Plaza Hotel
I have stayed at the Amway Grand Plaza on several business trips and totally enjoyed the stay. It is definitely the nicest hotels I have had the opportunity to stay in. On my last visit I shot a virtual tour of the building for our website. I would give them the highest possible rating! Since photos say more than words you can see the photos at ---------------------------------
Nicest Hotel around! Its gorgeous. I dont know why it isnt rated a 5 star hotel!
Fantastic Food ,Fantastic Service
A routine Business Trip became an incredible wonderful experience in some of the most fantastic Food and Service .If the Hotel would have a Beach or Golfcourse I would take my next vacation at this truly outstanding Hotel
Oasis on the River
Having visited family around Grand Rapids for many years, I drove past the Amway Grand 100 times without even knowing that it was a hotel. The tower part of the hotel, a simple 80's looking glass sky scraper with an angled top, is the tallest building in the city's small sky line. I always assumed the building to be nothing more than office space. But last year, I needed a place a stay while attending a wedding, and I thought I'd give the Grand a try.The Grand is a pretty large hotel, originally built in the 1900's. But it has been updated (hence the glass tower) over the years and still lives up to the standards that it was originally known for. Upon check-in, we realized that we were booked for a smoking room (my mistake). We went to the room and within 5 minutes, my eyes were watering and my throat was burning...I had never experienced the effects of "left-over" smoke like this (and I used to be a smoker!). I might as well have been sitting in a room full of people puffing away in my face. Also, we could see that house keeping had hastily cleaned the room; we found pieces of food on the floor and wrappers/papers left behind in the drawers.Not entirely happy with our accommodations, we went downstairs for dinner and stopped by the front desk on our way. We asked if they could possibly get us into a cleaner, non-smoking room. But the hotel was full because of several weddings/conventions, so our chances looked bleak. After a minute of searching, the very nice lady at the desk upgraded us to a Tower Club room (private floor), where they still had non-smoking rooms available.The new room was great. Moderately sized, with a wonderful view of the adjacent river. Everything was clean, and the room was well stocked with towels, toiletries, etc...The view from the room was wonderful. From as high up as we were, a glance down made the hotel look as though it were springing up from the nearby river. We had access to the club room on our floor, where we could enjoy complimentary breakfast pastries, snacks, soft drinks/juices, etc...Or we could just enjoy the nice view and play a game of chess. The club room was well maintained; throughout the day, it was replenished with fresh-baked snacks, and in the evening, they offered hors d'oeuvres and discounted cocktails.The hotel had a well-stocked gift shop with everything the forgetful traveler could need. I recall seeing some clothing boutiques and other shops on the main level too.The restaurant we visited in the hotel was quite good. The 1913 Room (alleged to be the state's "first and only AAA 5-diamond restaurant") had a nice, old-world charm. The steaks were good cuts of aged beef...definitely above average. The service was polite and efficient, and the bill wasn't unreasonable (dinner, drinks, and dessert for two was probably around $100).In the lounge at top of the hotel, we enjoyed a reasonably priced bottle of champagne while people watching those who were out for an evening on the town. Since we were there late, the crowd (less than a dozen people) was tame and quiet. Once again, great views of the city abounded from our comfy lounge chairs.From the hotel, we walked into Grand Rapids' quaint city life. Several bars and nightclubs were within walking distance, and the neighborhood's friendly, small-town feel gave us no reservations about venturing out onto the night streets.All together, our stay at the Amway Grand was quite memorable. I was surprised to find such a well-kept, well-appointed hotel in the building that I had seen from the freeway for so many years. Everything was top-notch and I would recommend it to anybody who finds themselves traveling in the Grand Rapids area.
TripAdvisor Reviews Amway Grand Plaza Hotel Grand Rapids
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