Amsterdam American Hotel - Hampshire Eden
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- Free High-Speed Internet
- Room service
- Business Services
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Historical Traveler Reviews Amsterdam American Hotel - Hampshire Eden
Enjoyed our stay
We loved our weekend at the Crowne Plaza American! We arrived about 10am hoping that our room would be ready and luckily it was. The hotel is in a fantastic spot, near museums and a walk to other attractions.
Our room was quite spacious and very Art Deco, on the third floor facing the canal. The breakfast was not included and was about 15 Euro each, it was OK (not the best we had ever eaten but generally good) - we had a 'Champagne' Breakfast with the sparkling wine on the buffet. I was not disappointed.
Smelly, dark, dank rooms, and truly inhospitable staff
But, hey, who's complaining? We are! Problems as soon as we got to the American Hotel check in. After having called long distance to confirm rate, two beds, w/breakfast one week before arriving, we were told at check in bkfst not included. Cleared that up then told no two beds in a room were currently available. Cleared that up, then shown a small, dark, smelly room with two single beds pushed together under one headboard! Refused that and then shown another small, dark room with one double bed! Again requested two beds, front desk then told us could upgrade to better room, and would have two beds available. Let's see it, we said. It was brighter, but still very small, and the two small beds again were under one single headboard! At that point we were getting aggravated (having flown all night and anticipating nice things at the hotel) and asked the front desk clerk as nicely as we could to either honor our request made months earlier, or find another hotel for us nearby. They refused, telling us they'd already shown us the best rooms available. Furthermore, they told us we could not cancel without paying for the first night. Mind you, it was only around noon, but they said that was hotel policy. At this point, we decided leaving was definitely the best idea, no matter what. We would fight the credit card charge later. Asked if we could use the phone, and they pointed us to the payphone in the lobby which needed a 5 euro calling card! They finally called the Hilton nearby for us, we spoke directly to the front desk at the Hilton and secured a weekender rate w/bfst that was 60 euros less. Rooms were beautiful, great canal views, staff very pleasant, and the Hilton is in a wonderful residential neighborhood, yet nearby to museums and via trams everything else. The daily breakfast was out of this world too, do not dismiss the Hilton as an excellent choice in Amsterdam. It was a very wise decision not to stay at the American hotel, we both decided! When we returned, sure enough a charge from them for first night was on my Amex. Called Crown Plaza 800# and spoke to a very pleasant guest relations person, relayed the entire ugly American (netherlands version) story, and they made sure I received credit back on my card. Needless to say, we won't even consider the American Hotel ever again, and strongly caution all others as well.
Location good; a bit overrated
Thought this hotel was over-rated by travel guidebooks and websites; had booked in advance and could not change plans. This does not compare to other "real" five-star hotels--by any measure. Location is good and building is interesting historically, but room quality is VERY mixed.
Could not stay in first room shown -- smelled so bad -- avoid rooms on lower floors and not renovated recently. Stayed in renovated room on upper floor -- better -- but small room for the price. Reception desk staff could have been more helpful, especially at check-in. The restaurant is expensive (sort of tourist-oriented), but enjoyed hot cocoa at "reading table" in the afternoons.
This hotel offers funny features in your room if you request them upon check-in to give your stay 'a home away from home feel'. You can request e.g. a gold fish, cd player, golf putting set in your room at no exta cost! It just gives you that special touch. Great art-deco interior and perfect location to explore the city. Thoroughly enjoyed my stay there.
Good location - good service - premium dollar
A nice hotel in appearance which is centrally located between the museums and the palace, and the infamous red light district. Central to pretty much walking distance to all attractionsThe concierges are excellent and everyone, i mean everyone speaks english and suprizingly well.What you need to know is: register with Priority Club website and get a member card. You get a few freebies, drinks and desserts in the bar. If you get there early in the AM dont expect a room ready as they may not have space available. They offer a sauna area to rest.Breakfast is included in many room pkgs. It is nothing great, rather poor in my opinion. Walk to a coffee shop (there majority are regular coffee shops not the drug cafes i envisioned) and order a muffin and indulge in the culture instead. Dutch people like to show their English off so conversation is easily obtained.Also, if you get jet lagged out put the do not disturb sign on the door as i was disturbed twice with kind generous tokens from the hotel of appreciation for my stay.AND oh yeah: Hotels in Europe are known for being small and expensive. The rooms are comfy but not spacious. By NorAM standards it was a Holiday Inn like feature and ammenities just with a better service from staff.enjoy Amsterdam its a beautiful city with so much to see. Watch out for the Tram as the tracks change directions and you can be easily clipped by a Tram (train) just up the street from the hotel. Take a boat canal ride, visit Van Gogh museum and walk the redight at night. It is cery clean and secure, you have to see it to understand, but it is not the seedy side i imagined it to be just darn interesting.Safe Travels. G.
Planning a visit to Amsterdam again, I am reluctant to pay the asking price for many of the hotels. But the research brings me here. Over many years of visits to Amsterdam We have stayed in several Hotels. The American is our favourite. We have been upgraded on two out of three stays. The views from the upgraded rooms were execellent - one over the Leidesplein, the other over the Canal. The decor can indeed be a bit tired, but this hotel is an antique. How many Deco hotels are there in Europe?. There is a certain style here. If you get a good rate stay here. I prefer her to Okura/ Bildeberg Garden ( Both better decorated, but too far out to walk to ), and her sisters Crown Plazza/ Holiday Inn ( the first rather bland the latter too far out ). I've had unmemorable stays in other Amsterdam places, but I love the American.
June 16th to June 20th. The hotel is in a great location. The trams stop is right outside, as well as a boat landing which takes you to all the major sights. I would recommend taking the tram, since the boat takes forever. The room we had was in the front and there is a lot of noise all night, but we liked looking out at the crowds. If you don't like noise ask for a room on the inside. From the airport the hotels have a bus that cost about $10.00 a person that drops you right out front of the hotel. The resturaunt in the hotel is not all that it was cracked up to be, try going out. There is a pancake house across the street that has better food. Also, the bar was dead the entire time we were there. This hotel is worth the money. Probably a 3 star hotel in the US.
I visited Amsterdam in April 03 for my birthday and stayed in the Crowne Plaza American. The hotel is fantastic and the staff are really helpful and friendly.
The restaurant is fantastic, particularly breakfasts, which set you up for the day.
All in all a fantastic city and a fabulous hotel, a big thumbs up!
Nice on the outside, distinctly average on the inside
The room was simply not up to 5-star standards. Radiator was stuck on full blast all night. Air-con was temperamental at best. Shower was pathetic, dribblling a feeble jet of water. The twin room was cramped and poorly furnished.
Staff however, were friendly and helpful. The building exterior is beautiful and the location good if proximity to shops and some nightlife is important. Shame these positives seem to vanish when you open the door to your expensive room.
Oh, and avoid the Cafe American next door. The service was the worst experienced during the three days spent in Amsterdam...
Wow, what a city!
Lovely hotel and yummy restaurant (Cafe American) ideally situated in the heart of Amsterdam
TripAdvisor Reviews Amsterdam American Hotel - Hampshire Eden
Travel Blogs from Amsterdam
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