Hyatt Place Orlando/Convention Center
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How has this hotel rated in the past?
- Continental Breakfast
- Free High-Speed Internet
- Swimming pool
- Business Services
- Wheelchair accessibility
- Fitness/Health center
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Historical Traveler Reviews Hyatt Place Orlando/Convention Center
I would pass on this one next time....
The front desk clerk (Kathleen) issued the wrong type of room and then issued keys that didn't work. No apology and it seemed like she didn't want to be bothered. So after 3 trips to the front desk she got things right.
The rooms smell musty and are in need of updating. The beds are a low-end quality. If you are into stale bagels and and a toaster that doesn't toast, the breakfast bar is for you. The shower water temperature is VERY erratic.
I'll look elsewhere for my next trip to Orlando.
Most Poorly Managed Hotel Ever
I tried to write a review a few mins ago but realized I was writing a novel so
I will try again. Please take weight in this review as I have been a hotel GM for the last 5yrs and an asst. for 3years before that. On our first day we realized we didn't have hot water, which the maint staff said was a "common occurance" where the ht water heater got 15 degrees too cold(which should NEVER happen as heaters kick on once it reaches a certain temp). Bottom line it never came on all night despite all my calls considering I have a 2yo son and this is a serious health dept. issue. I confronted management the next day and they admitted more or less the staff had fed me a line of you know what. This was only because they too tried to dupe me until I exposed the lies they were saying. They did the right thing then and moved me to a diff room. However, aside from that, this property is in severe neglect. The grout lines in the tubs are disgusting which is a quick job to do while the maint staff is doing nothing. The furniture and carpet are well dated and there are no plans to update I was told. Breakfast was bad but some ppl did like it. I overheard one person saying it was the "hotel from hell". In a nutshell..so much potential wasted!
Good location, supplies the needs for Orlando/Disney travellers
We stayed here (couple + 13 years old boy) in April 2005 for 6 nights.
Overall, it is not more than a mediocre place. The location is wonderful, the surroundings, including the parking were spacious and comfortable.
The room (suite) is quite spacious, including microwave, sink, and refrigerator. Surprisingly, there was not enough space for storing our clothing (Three drawers), and the beds were quite narrow (131 cm for a double bed is quite not enough). The room has a safe (1$ per day) which is very convenient. The breakfast was OK, although monotonic, and without any vegetables and only one kind of fruit. Again, if you come to visit places, in Orlando and vicinity, this is a very suitable place, at a low price, and a very good and quiet location, just near the International Drive. Overall, it was OK and recommended.
A good base, if a littled 'tired'...
Our stay at Amerisuites was overall a happy experience. Although we experienced a little confusion over the number of nights stay on check-in, and problems with getting the card-key to operate, both issues were resolved quickly. The room looked a little tired and would benefit from some updating decoratively, but it was clean and well equipped, and the beds were comfortable. The bathroom did smell a little musty (we called it 'the cave'!) but everything was in perfect working order. The breakfast served it's purpose, allowing us to get out and start our day without delay, but the selection was identical every day and had become somewhat boring by day 10! Once or twice we arrived to find some items had run out, and the staff were not always around to refill quickly, but on the whole the food was fine - the children loved the waffles, and us grown-ups were happy with the cereal and fruit.
Overall I would go there again for the excellent location and value for money, and anyone wanting reasonable basic accomodation and a central location will be happy here.
VERY PLEASED FOR THE $$
Spent two nights after Thanksgiving 11/26/04-11/28/04. I was a little concerned at check in. The check in clerk wasn't to friendly and they tried to charge me a different rate than I was quoted at their web site, but he corrected that. When we arrived at our room we were very surprised. Plenty of room, a living area with couch and chair, desk area, kitchen area with fridge, microwave, sink counter w/cabinets some plates cups and silverware. The sleeping area was seperated by a half wall with two double beds. It was a nice room, the carpet was stained which took away from the room.
They had a exercise room with two treadmills, a stairstepper and a bicycle. The pool was decent size, we didnt use but did check it out.
The breakfast was good, yes it has lots of carbs but it also had scrabbled eggs and sausage every morning, also fruit, muffins, bagels, make your own waffles. Warning go early to breakfast it gets crowded after 8:30.
Check out was not great, same clerk, lines and only one check out clerk
I will stay here again when I'm in Orlando.
Second worst hotel I have ever stayed at in my life.
I am being totally honest when I tell you that this was the second worst hotel I have stayed at in my life.
Maintenance and service was extremely lacking at this hotel. Our room, although fairly new looking, had a broken bathroom door, the toilet ran constantly, and the coffee maker did not work. Because we were staying the night of July 4th, a holiday and a Sunday, I was understanding when the night clerk said that they were not going to be able do anything about these minor problems that day, which was fine, none of those things really bothered us that much, I just wanted to let someone know. The clerk though, did not make note of anything, and went on to help the next person in line. At check out the next day, I again very politely told the person helping us about the items, to which he did not give me an intelligible response, and again did not make note of anything I said for maintenance to take care of for the next guest that has the unfortunate luck of staying in that room.
The next thing, was that the bed in our room had the most uncomfortable mattress on it that I have ever "tried" to sleep on in my life. I am not exaggerating, when I say that the mattress was so worn out, or of such poor quality, that I could not feel any padding, just the steel frame of the mattress core. Thank goodness for the couch in the room, because that is where I had to sleep.
The next morning, my wife and I went down to the "Continental Breakfast Buffet" around 9:20am. It was supposed to be available to all guests until 10:00am, but when we arrived, all we found were a lot of irritated people, and a buffet area that had not been attended to in some time. If something is supposed to be available until a certain time, then it should be fully stocked, cleaned, and attended to until that time arrives, not before. Either that, or just plain don't offer it at all.
The concept of these all "suite" hotels is nice but the quality, at least at this location, is horrible. It's a real shame too, because even though the hotel did not look that old, its already falling apart do to the poor staff attitude and poor maintenance.
READ THE OTHER REVIEWS. DO NOT WASTE YOUR HARD EARNED MONEY AT THIS HOTEL.
We stayed for 4 nights in June 04. As stated breakfast is primariliy carbs (cereal, muffins, waffles, bagels) but there is fresh fruit and yogurt. It is very hard to find being set back from I Drive and only having a small sign on the road (for reference it's about 400 yards past Bahama Breeze northbound). However, being set back it is quiet. The pool is small and not very convivial, being fenced in at the back of the hotel.
The rooms were clean and tidy. In ours the fridge didn't seem to have a thermostat and was too warm. Nothing froze in the freezer box. Also the water didn't seem to have enough pressure for the sink taps.
It is located lower down I Drive and is handy for SeaWorld but not so convenient for Universal. The receptionist said there were no free shuttles (which was OK for us as we had a car). However on our last day I say a Flexiticket shuttle pull up at the front so I am guessing that it served one of the neighbouring hotels and you could use it.
Overall it was average and would depend on the rate you get. We paid approx $75 per night which seemed OK compared with otherplaces we stayed bearing in mind it has bigger rooms with a living area as well as bedroom (only part partitioned).
Had a disappointing stay at this Amerisuites in January 2004. Only stayed 3 nights and it was long enough. Room was very shabby and needed a good overhaul. Buffet breakfast was awful. No staff to tidy up after guests had eaten, tables were dirty and plates were just left anywhere - even on the buffet table itself! Coffee was disgusting! A poor effort from Amerisuites - have stayed in much better.
Never Again (at Amerisuites)
Very musty; room even worse; had to change to another; couldn't breathe - must was so bad. No light over vanity; poor lightening in room.
Requested a room change; they complied but called housekeeping to ask for someone to "tidy up" room we vacated - so no intention of fixing musty problem.Kids running in the halls day and night; parents providing little if any supervision. Buffet poor - all carbs and not appetizing at all.Hotel needs to be shut down, cleaned, carpet cleaned or replaced; furnishings replaced for less "lived in" and "abused" look.Absolutely, never, never again. What a waste of money and time.
We changed to Amerisuites after a very bad night at another hotel and the difference was amazing. The staff are very friendly, the hotel was spotless and the facilities were first class. They serve a very good buffet breakfast and have complimentary coffee and popcorn available most of the day. We would go back to Amerisuites anytime.
TripAdvisor Reviews Hyatt Place Orlando/Convention Center
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