Hyatt Place Mystic
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Historical Traveler Reviews Hyatt Place Mystic
Good place to stay
We found this to be a good place to stay. It is convenient to Mystic attracations and the Interstate as well as several places to eat and shop. It was clean and well maintained, and the room was serviced daily (although the maids took the hotel-supplied soap and shampoo we had partially used and replaced them with new ones--nice, but that didn't quite square with the hotel's "conservation" policy that was prominently displayed multiple places in the room).
The breakfast buffet had a large variety of items--mostly cold (cereal, breads and pastries, fruit, yogurt), but also eggs, sausage, oatmeal, and make-your-own waffles every day.
Noise was not really a problem for the most part, although if you stay on the first floor there can be noise from the lobby area if people get loud. That was only a problem one night, though, and not for very long then. It was never a problem in the mornings when the breakfast crowd was eating.
They have complementary coffee and tea all the time, which was a nice touch.
In short, we really didn't have any problems there and would return if in the area again (and if we got the great discount rate we found on-line again).
The best hotel for my family during spring break
The hotel located at x90 of Hwy 95-N and can't miss it since you can see it before getting out of the highway. It is on the hill with only front parking lots, do not try to park at the rear, or very hard to make an U turn.
We arrived near midnight and the front desk gentleman was very nice to receive us and gave us a nice two bed suite which also has the softbed that made us feel great. Not too many cars in the parking lots, may be during this spring break on weekdays.
It has complimentary wireless Internet access that is, in particular, useful to us because we have multiple portable, and my wife still need to work from remote.
I like the breakfast area very much, and the complimentary breakfast started our day at 6:30am, and this hotel is right at the center of all the Mystic attractions that we are here for. e.g. Mystic Acquarium, Mystic Seaport (after 3pm, 50% off and free entry the following day). It is also very near Mohegan Sun and Fox Woods Casino, 19 miles, and Pequot Museum.
This is the best hotel, nice amenities, nice staff. The only thing which is minor is that 2nd floor does not have ice cube machine that I have to go down to 1st floor at far end, but I also discover the nice vending machine and 2 sets of washer/dryer ($1.50) there.
I have stayed 150 nights a year, business or leasure, and I have found AmeriSuite is one of the best for our family, and this one share all the goodies others have and it is located right at the attractions and exit of highway. I am sure we will come back more later.
We did not use the outdoor swimming poor since it is not open yet, but for travel like this, it is not an issue. We stayed at Hilton Mystic before several times, and I have found, this one is much better fit our familiy. Radison New London is good too, but, again, this one is much better for family travel. You have microwave, refrig, VHS players and many good channels of TV ...plus complimentary parking, wireless Internet, coffee, tea and sit down hot breakfast, what else do you need for family travel?
The night the lights went out at Amerisuites
I stayed at Amerisuites in Mystic, CT in July, 2005. I stayed with some family members, and we all thought the rooms were large and comfortable. The breakfast provided in the morning was average, but adequate. The staff was friendly. What we didn't expect was that on the last night of our three night stay, the power in the Mystic area went out for about four hours! We felt the staff wasn't really prepared to handle this. Some guests just returned to their rooms and went to sleep, and later were awakened by an employee, and told to report to the lobby, because it would be unsafe to stay in the rooms (presumably because of potential problems with the sprinkler system in a power outage). After a while, the local fire department inspected the hotel, and determined guests could go to their rooms. During this time, it was obvious the hotel had no emergency generator, (there were no lights on in the corridors or lobbies), and guests needed flashlights to get to their rooms; some elderly people with health problems had to go up darkened stairwells to third floor rooms. About one a.m., the power went on. (I had left lights and a/c on when the power went off, so of course I woke up.)
While a power outage is an "act of God," I did feel the hotel could have done something for guests who were upset and wanted a refund. We didn't ask for one ourselves, but I'm wondering why the staff couldn't have given a small refund or partial credit just to keep people happy.
On the positive side, it made for kind of an interesting evening, with guests all trading stories in the lobby, and an improptu party taking place in the parking lot. I met a lot of people, and guests' kids played with my dog, who enjoyed all the attention. I will remember this hotel for many years to come. I can't give the hotel a totally negative review just for this, but I do think a got a glimpse of how it is run due to this unexpected blackout! I hope the staff will get together and do some training for any future problems such as this, and maybe even spring for a generator to at least be able to run the emergency lights the next time this happens!
Please don't let the other bad reviews deter you from staying here. I stayed for five days with my husband and infant daughter, and we had a wonderful time. The rooms were very spacious, the staff was extremely friendly, and the complimentary breakfast was great. I've worked in hotels and have a degree in Hospitality Management, so I have plenty to compare it with!
We liked it!
I booked this hotel with a pretty good rate through Travelocity. I was scared when I read the reviews after the fact. Apparently some people have had bad experiences at this hotel. Fortunately, we had no problems. The staff was courteous and took care of all our needs. The room was a suite with a divider and worked fine for our family (3 adults traveling with 3 kids and a dog). They are pet friendly, just call the hotel to get the details. Plenty of parking.
Great location - very close to Mystic seaport, aquarium, and shops.
Very good experience.
We arrived saturday night to find that they put us in a smoking room. Both my child and I have asthma. The smell of smoke was everywhere. They refused to change our room and all they offerd to do for us was to use some BS ionizer, which did nothing. We were forced to leave the hotel. They also did not refund our money or offer anything to us.
The hotel was poorly run anyway. My husband went to pick up a recipt and while he was waiting, 2 people came down with issues.
1) They gave them a room that someone was already in.
2) Someone had to keep calling them to fix the toilet as it kept getting stuck.
There are many other hotels in the mystic area. This is not one of them.
Not all that it could be
The suite was nice, however the service left more to be desired. We were out of our room before 11 AM and returned in the evening to find that the room wasn't made up. When we inquired about it we were told that "they had a full house and can't keep track of the comings and goings of guests". There was no offer to make up the room (we could have insisted but didn't due to the late hour) so we requested fresh towels. A crib was requested at the time of reservation. It was not in the room and had to be requested again. There were 3 hairs of unknown origin in the bathtub upon our arrival. Bottom line is the suites are good especially when traveling with a child (the location was very convenient as well), however, service was lacking at least for us.
Toilet had fecal material on/in it, Room smelled like urine, Shower was unclean, and Someone used my room phone during the day while I was gone and I was charged for the call. Nasty, nasty, nasty!!!
Overpriced and awful
Overpriced and awful - $209 a night for weekend nights - room was not made up until after 4 PM each day. Breakfast was included but many items (including silverware) were not available and others (bagels) were stale. Rooms were shabby. I'm not sure what costs are for other hotels in the area but this was not worth anywhere near what we paid.
Beware of suites with no doors
This is a very nice executive hotel. There is an outdoor pool which is quite nice. The hotel is situated on top of a hill and has a nice view. It is across the street from a Friendly's Restaurant, and around the corner from several good restaurants, which make it family-friendly. They have 24 hour coffee and tea in the lobby, plus snacks like popcorn at happy hour time. The breakfast is wonderful -- expanded Continental with waffles, toast, cereal, fruit, juices, etc. The kitchenette has an "apartment" fridge and small sink with cabinets. There is a small couch and chair, plus a desk and tv. However, despite the name, there is only a partial room divider. There is no door between the bedroom and the sitting area. This is nice for executives, but not for families! Despite having two double beds, you can't turn on any lights unless your kids sleep like bricks. Further, the bathrooms do not have windows, necessitating a VERY LOUD fan in there when you turn on the light to use it. This is a nice hotel with a friendly staff, an exercise room, and many amenities, but if you are bringing the family, you'd better bring a book light and crouch in the front part of the room reading, as I had to do because I didn't think to ask if there was a door on the bedroom!
TripAdvisor Reviews Hyatt Place Mystic
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