Alexandra Hotel

Address: 159-161 Sussex Gardens, London, England, W2 2RY, United Kingdom | 2 star hotel
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This 2 star hotel, located in the New Malden area of London, is near Hyde Park, Diana Princess of Wales Memorial Fountain, Hyde Park Stables, and Ross Nye Stables.
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          TravelPod Member ReviewsAlexandra Hotel London

          Reviewed by slee604

          Local, fairly decent

          Reviewed Jan 19, 2014
          by (3 reviews) , Canada Flag of Canada

          Good location, fair continental breakfast, quiet and comfy beds!
          No hot water (only had one hot shower in the past 4 days)

          Our twin room
          Paddington, London, United Kingdom
          Our view from the 2nd floor
          Paddington, London, United Kingdom

          This review is the subjective opinion of a TravelPod member and not of

          Historical Traveler Reviews Alexandra Hotel London

          Lo justo para lo que pagas


          Escribo en esta página porque me fue muy útil para mi viaje, en las próximas ocasiones también la visitaré. En España estamos acostumbrados a otro tipos de hoteles, pero por el precio el alojamiento estaba bien. Fui por cuatro días, dos personas con desayuno, 315€, nuestra habitación era pequeña, solo entraba la cama y alrededor el espacio para pasar una persona. El baño pequeño, pero suficiente. Todo estaba limpio. Tenia un pequeño armario, espejo y secador en la habitación. Para pasar unos dias está bien, pero no para estancias de una semana o más. El desayuno, el "embutido" no tenia muy buen aspecto, no me atreví a porbarlo, lo demas; tostadas, leche, cafe, yogures y cereales, ah! si, y zumo (no lo tomeis!)El sitio muy bien comunicado, al lado (4 o 5 minutos) de dos estaciones de metro que enlazan con todas las lineas de la zona 1 y 2. Y que más contaros, que la zona es de hoteles, nuestra habitación estaba "aislada" asi que perfecto por el ruido. Les recomendaria cambiar las ventanas, ahorrarian en calefacción y mejorarían la estética!

          Resumiendo, para estar 4 o 5 dias, bien, porque supuestamente solo vas a dormir, y estas a 5 minutos en metro de todos los sitios. Tienes que ir mentalizado de que no es un hotel de 3* español.



          We stayed at the Alexandra for six nights and it was absolutely appalling. Our room was ok although the bathroom was very very small. We had a family sized room for the five of us but very rarely did we get five towels. We had fresh towels twice, once they took away the old ones and only gave us three back and we had a battle with the staff to give us two more. We didn't have any extras such as a bathmat or hand towels. Room service consisted of 'pulling up the covers' and I mean literally just that, no straightening of sheets etc. We also had no changes of linen in six nights. Nothing was cleaned, eg the bathroom, cups, vaccuming, in fact the level of cleanliness when we moved in was poor. What little tidying was often not finished till late in the afternoon and in fact the day we arrived the room wasn't ready until after 5pm but the day we left we received a phone call at check out time telling us we were late leaving.

          As for breakfast... this was very short, 7am till 8.45am and very crowded. They had plates of soggy white toast and yoghurt that had been sitting on the tables so long it was warm. They also had cheese slices and ham which looked so processed and a disgusting colour that we didn't dare touch it.

          To top it off, practically no staff spoke any English and but still manage to give the impression that we were all a nuisance and should go away.

          We strongly reccommend that you do not stay here in the near future.

          Good Value


          We found this hotel to be good value for a 3-star hotel in London. Having previously lived there we had expectations of something much worse. Our room was a good size and comfortable, as was the bathroom. Both were clean. The only complaint regarding the room was cigarette burns in the sheets.

          The only problem with the hotel were the staff, in particular the night staff who were very rude and unhelpful. We had a group of 8 staying in 4 seperate rooms and if we left messages for each other they were never passed on (we quickly learnt to write notes and put them under the doors).

          The breakfast was not great but it too could have been worse!

          One of the best one-star hotels in london


          I was in the Alexandra last october, and i like very much, staff are nice (but one rude!!). We have only one problem...a parfum was stolen in the room..:(

          The place around is boring, a large street with the same type of houses-hotels... not beautiful and touristic.

          The room was OK, Private Bathroom OK++++, clean and useful for budget travelers. I really recommended if you go to london only for sleep, not to be there too much time in the day...enjoy london!

          Breakfast.....not recommended.

          Beware of the Stairs


          Find out if your room has lift access beforehand. We had to carry 5 weeks worth of luggage up 58 narrow winding stairs without any assistance. The receptionist who had very poor English just offered a 'sorry'. Room okay by London standards - Small with capsule boat style bathroom - shower very close to the toilet. Linen changed every third night, towels every second. Close to Paddington station and pretty easy to find from Praed street exit.



          Standard room rate is seventy pounds a night which includes basic breakfast of cornflakes , toast and coffee . ( cheese,ham slices and jam included ).

          Staff friendly and service excellent . Wife and I phoned from Paddington Station to book 4 nights but could only initially get accomodation for the first night . By next morning however , reception had managed to get us the extra 3 nights . Rooms are clean and tidy with comfortable beds . Paddington station is 5 minutes walk with plenty of restaurants in area . Laundromat is just across the road . Would be happy to use this hotel again .

          Nice and clean, good location.


          Alexandra hotel suprised us positively.

          Customer service was great and the hotel itself very clean and sympathic. Especially the toilet/bathroom was pretty new and everything worked : ) As much hot water as you want...

          Rooms were quite small, but then again how much space do you need in your room when you're in a city like London.

          Location was excellent. Hyde Park is a short walk away and Paddington station, from where you can go basicly anywhere by train, bus or subway, even shorter.

          If you're not used to live in Hilton (which is very near Alexandra), I'm sure you will find this a hotel worth it's price.

          When I get back to London it's most likely going to be the same hotel.

          Value for money


          We had booked to stay in the Seymour Hotel, which, on our arrival sent us walking further down the road to "one of our other buildings". We had booked over the internet, so had got a great deal of £40 per night for an en suite double room. At this price, we weren't expecting much. What we got was a family room for just two of us. Plenty of room for us, but I can imagine it might be a bit too cozy with five people in it. The room was clean, and the staff friendly.

          On the downside, our room was in the basement next the the kitchen/dining room, which forced us to wake up as early as 7am due to noise right outside our door. We also had an air vent right outside our window doing its best to pump hot air into our room; nice in the winter, but I wouldn't fancy it in summer.

          "Continental Breakfast" was toast and weetabix/rice crispies. Not quite croisants, ham and cheese, but then we hadn't paid enough for our room to be bothered about this.

          On the whole, we found this hotel to be good value for the price we paid. If we had paid the full price, we may have been more picky about our basement room, but at £40 we'd certainly go back.

          It's ok


          Our room was bright and nice. There are two separate beds, electric kettle, tea bags, coffee, hair drier.

          Toilet didn't work for two days; they provide only one towel per person per day. 14 inches TV didn't have a remote control and only 5 channels. Hotel doesn't have an elevator, so you have to carry your bags yourself all away up and the stairs were very narrow.

          Breakfast was a joke: cereal, milk, bread, juice and horrible coffee. The only attraction in walking distance is Kennington Palace.

          Excellent Service!


          The Alexandra Hotel was kind enough to take us in when the sub-standard staff at the Senator Hotel had overbooked their hotel. While the room we were in was very tiny, the staff of the hotel was excellent. They were caring and kind and very sympathetic to my dilemma (a Mom traveling with children!) and even juggled their rooms around to give me elevator (lift) access for my baggage. They helped me make telephone calls, called me cars, gave me directions, and were cooperative and pleasant throughout the whole bad adventure.

          While our room was teeny-tiny, it was clean and well-stocked with a nice tea and coffee service, hair dryer, radio, etc., and the bathroom had a lovely big tub with loads of HOT WATER!

          It may be a "budget" hotel in room size, but it's not "budget" in excellent and polite customer service. I would highly recommend it for young travelers, students who wanted good basic fare. It's in a great location, as well. When I go back without my children, I'd happily stay with them!

          TripAdvisor Reviews Alexandra Hotel London

          2.50 of 5 stars Fair

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          1 comment

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          Traveler Photos Alexandra Hotel London

          Our twin room
          Paddington, London, United Kingdom
          Our view from the 2nd floor
          Paddington, London, United Kingdom