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Historical Traveler Reviews Alexander Inn Philadelphia
Absolutely Loved the Alexander Inn.
If you are looking for European charm,a warm and very friendly staff, a delightful and tasty complimentary breakfast, gorgeous rooms appointed with fabulous artwork, a location right in the heart of center city within walking distance to almost everything, the Alexander Inn located at 12th & Spruce....is the place to stay. Upon arrival we were greeted with an exceptionally friendly and helpful desk clerk. It was a very cold day in December 2003, and the very inviting lobby of the hotel had a fireplace going that warmed you up as you first entered the hotel. There is nothing negative to be said about the Alexander Inn in Philadelphia. A must stay!!!! John & Frank Cherry Hill, NJ
Excellent for straights, too
My wife and I stayed at Alexander Inn for several nights a few years ago, lovely Springtime and our first visit to Philadelphia. We had not been aware, either, that the clientele would be mainly gay but this was certainly not a problem. Everyone coexisted very happily. Our room was completely satisfactory, the breakfasts were a great treat--I particularly remember staff going out of their way to help toast bagels, etc--and the area was interesting and safe for walking day and night.
We look forward to returning someday soon.
Less than complete advertising
If you are not gay, please be advised that this hotel advertises itself as "the only gay hotel in Philadelphia". We found this out after the fact. It would have been helpful to my husband and me if it had been included in its "regular" advertising.
Alexander Inn, Inn of Comfort and Delight
I am from Phildelphia originally, and I watch the Inn slowly being restored and wanted to stay there when it opened. Well, I got the chance in November of 2001 when I was in town for my 20th high school reunion. I stayed in a suite overlooking 12th street which was clean, beautiful, and comfortable. I am a very picky person when it comes to clean and this room was spotless. The staff was helpful and very professional. There customer service skills were outstanding. I would like to commend the General Manager on there training skills. I am planning on coming back November of 2003 for a vacation and I cannot wait to stay at Alexander Inn again.
Sincerely, Theodore Brown
Philly's BEST kept secret.
I was completely surprised, and overwhelmed when I arrived at the Alexander Inn. The Hotel had breath taking furnishings and amenities.
Fine art hung throughout which had a warm and welcoming aura that made me feel right at home. The staff was exceptional and made certain that my stay was everything I was expecting. I highly recommend this wonderful hotel to my friends, family and to anyone else that needs a great place to stay while in Philadelphia.
Appalling lack of service
So many disheartening problems with this hotel that I'll just list them:
1. Our reservation for a queen-bedded room @ $109./night turned out to be a room without a bath - just a shower. Hotel now wanted $139. for a room with a bathtub. Only king-bedded rooms have bathtubs but hotel does not tell you this unless you ask. It was hard work on our part to convince the hotel to give us a "bathtubbed room" for the advertised price of $109. Finally, they gave it to us @ $109. but only for one night of the four nights we'd booked. This king-bedded room was very pretty but its bathtub was a half-bathtub (a.k.a. 'hip bath'). You can only sit upright in it, knees in the air, but you cannot stretch out.
2. On day #2, @$139., we came back at the end of the day to a completely unmade room. The desk guy belligerently barked at me, "I DON"T make beds!" twice, and then "I don't know HOW to make beds!" and "What do you EXPECT me to do?!" when I told him the problem. We despaired and asked for clean towels. He didn't want to take away the dirty ones and sighed at this. He stomped and pouted in time while emptying the bins. The next morning he told me I was very rude for TELLING him after the housekeeping staff had gone, that we expected our room to be cleaned. Neither he or the management ever said 'Sorry".
3. On day #3, we still hadn't been given a single bar of soap. Today there was no Kleenex or toilet paper. We had to go get it ourselves.
4. On day #4, we arrived back at night to discover the toilet had not been cleaned. And it nearly overflowed when we flushed it. I called the desk about this immediately. Back came the emphatically pained response of "Oh nooooo". No 'thank you' whatsoever.
The beds are comfortable, the elevator rickety and its whirring sounds audible in nearby rooms. The rooms are peaceful-looking. The decor is more late 40's suburban than art deco; the lobby is more authentic. If it weren't for employees who delight in offering non-service, and housekeeping staff who don't care about their jobs, the place would have been kinda pleasant. The only Philadelphians who weren't nice seemed to all have jobs at this hotel!
On check-out, the manager gave us one free night in compensation for poor service. But I'm still wondering, "Why does this hotel in Philadelphia cost $15./night more than our room in a 17th. century townhouse in the Marais in Paris with a balcony, authentic furnishings, French-milled soaps, chandelier, and impeccable service, even free umbrellas for sudden rainfall?" Next time in Philly, I will curb my expectation of style, my penchant for independent hotels. I'll book the Holiday Express on Walnut Street instead.
Loved The Alexander Inn
My partner and I wanted an affordable yet elegant place to spend a romantic Valentine's weekend. The Alexander Inn met our expectations. It was within a reasonable walk of the bus station. The front desk staff (Scott and Tracey and others) were friendly, upbeat, and helpful in terms of being comfortable and getting acclimated to the city. The rooms were charming. We would definitely stay here again, and am even thinking of coming back in the warmer weather. (Our stay coincided with the Blizzard of 2003.) Great hotel.
Rude Owner / Bad Customer Service
To say that the Alexander Inn lacks customer service is an understatement.
I had reserved a room for a friend from out of town to stay at the Inn. Upon my reserving the room I inquired about the adjacent private breakfast area since my guest was coming into town as part of a birthday celebration for his cousin. On thier website the Alexander Inn boasts that the complimentary breakfast room is also available for all guests to use with prior arrangement. "Available for small gatherings by our guests, with prior arrangement, it can accommodate 25 to 35 people with privacy," says thier website.
The front desk person booked the room for me and said the room is no problem.
I was surprised and willing to offer a fee for the room but again I was told "no problem".
Since this establishment is in my neighborhood I was both eager and joyful that I could find such a perfect setting for an after dinner gathering, plus I knew more guests would arrive and I recommended they book the Alexander Inn. My guests we were to have dinner then about 15 people would come over to the Alexander Inn to toast the guest of honor for his birthday, have some cake, then disperse.
I had often passed the Inn on my way through town and decided to venture into the establishment last Saturday with a friend. We walked through the small lobby area and then into the breakfast room. As we were speaking about the room an older man dressed in work clothes asked abrubtly why we were in this room. I told him I had booked a friend and we were going to have an after dinner gathering with cake for about an hour in the private room. He snapped back " this is MY HOTEL" and I do not approve of such a thing". Then he began to chastise us saying " are you going to have booze?", why don't you take this to the Doubletree? ". I was absolutely appalled! He was so rude! He treated us like we were some college kids planning a keg party! I spoke with the General Manager later in the day and told him of this rude man, still in disbelief that he was the owner. I found out that indeed he was,
his name is Mel. I was told by the GM that I would hear back from the Alexander Inn in several days regarding this dilemna but I never received a call from anyone. I cancelled my reservation today!
Mel you're not the only game in town. I booked a lovely suite up the street from you and the owner was more than cordial and generous. You lost my business and also the potential for more. What a dissapointment you are.
I stayed back in 2000. It was lovely, clean, and courteous. I've recommended it to both my gay and straight friends. All of whom had similar experiences.
Great place to stay
i recently stayed at the alexander inn and found my visit there to be pleasant in every way. the staff was helpful (especially when there was an unexpected power outage one night), courteous, friendly. the breakfasts were nutritious and delicioius. the rooms were perfect (my nights varied, so i stayed in more than one room).
i highly recommend the alexander inn if you're planning a visit to philadelphia.
TripAdvisor Reviews Alexander Inn Philadelphia
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