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Historical Traveler Reviews Alexa Hotel New Orleans
This is a great place to stay
I recently spent 2 nights here on business. The room was small (but to be expected in New Orleans) but very clean and obviously updated. The bathroom was really nice. The Bourbon House restaurant is attached to the Hotel and has an excellent catfish PoBoy and Gumbo.
Best boutique hotel in the French Quarter!!
What a great hotel!! The location could not be better and the staff was some of the most friendly that I have experienced in a hotel. I was in town on business but will be sure to stay at the Alexa the next time I am in New Orleans for a weekend getaway!! Great prices for well appointed rooms and we loved the sense of old world charm throughout the hotel. We will be back!!
Warm, friendly staff and Comfortable Accommodations
I recently stayed at the Alexa Hotel with a bunch of girlfriends for a "girl's weekend out". The hotel is very well located in the French Quarter and the staff was warm, caring and very professional. They went out of their way to make sure our stay was special and perfect (and it was!). The rooms were squeaky clean, well-appointed and very comfortable. A definite high recommendation - choose this one.
Avoid the Alexa
The rooms are small and dank, the staff is arrogant and offensive, the parking is expensive and inconvenient. That, and they would not honor the quoted price when we checked in. My advice- stay in the Graden District and take a trolley when you want to get into the Quarter. New Orleans, on the other hand, is great.
Pretty good Deal
My wife and I stayed here the last night of Jazz Fest. The room was nice, but small. The walls were a bit thin (I heard our neighbors come in from a late night in the Quarter). However, the location was great and the rate was very good (we got a rate from Hotels) The room and bathroom for very clean as well. Overall, this was a good room for a short stay in the French Quarter.
Rooms average (but not for the price), service pathetic (May 2003)
We recently attended JazzFest in New Orleans (May 2003) - our first time in New Orleans. We love New Orleans, and JazzFest -- it's worth the trip for sure. That said, do not stay at the Alexa Hotel unless you can get a severely discounted rate, or plan to be so intoxicated that little matters. I am shocked that it was given 4 stars by anyone -- whoever critiqued it could not have stayed there: we did, but won't again. The staff have two separate motels at the same location under the same management and nothing is coordinated. They lost our reservation, and then, when we showed them the confirmation number and receipt, acted like they had something better to do than help us and took 45 minutes to get us a room (after our flight was delayed and we got there late at night). We were tired from a long trip, and when we finally got to the room, we saw two small full beds instead of the king we reserved, a tiny room, with literally large chunks of plaster and wall paper missing from several locations on the walls near the bed (look like someone took a bat to the wall in 3 - 4 locations -- and it wasn't a planned "aesthetic effect, either, as some older hotels in N.O. might for novelty -- I took a digital photo to show friends -- it was that bad), and the room was just generally in poor condition -- worse than all but a few hotels I've been in, and that's saying something (paper thin walls, smoke detector also missing, etc ....). After waiting 35 minutes after they promised to move us (now 3 a.m.), we went down to the front desk to see what was keeping them, and the staff was just laughing to themselves at the front desk with no customers and one of said that he had forgotten. When we complained, nicely, and more reasonably than most, they treated us poorly, like they were doing us a favor by giving us a room (we are in our mid- 30's, as well) -- not like out of town guests who had made reservations early and who were paying over $200/night and visiting JazzFest. We had some luggage lost onl the morning after we arrived, but when we called the Bell Boy number we were given at the front desk well after the luggage should have arrived, they said they hadn't seen it, but would look for it. Eight hours later, as we prepared for a fancy restaurant (needing our clothes), we tried again and got the same answer. We were forced to borrow clothes from friends for dinner that evening. The next morning, we checked again at both front desks after our airline confirmed dropping our bag off and one of the front desks said that the bag had been there for a day and that they had thought it was for a guest with a similar name arriving in two weeks (although it was tagged with our exact name). We also had friends try to reach us via phone and in the lobby, and they got poor attitude and service both times and ended up contacting us by cell phone. We also got attitude when we walked by the front desk after we complained (and we truly did not make a scene, ask to see the manager, etc ...) -- very unprofessional. There is more, but I won't go on. Suffice it to say that the Alexa's location is decent and some of the rooms are okay, but in New Orleans, everything is close -- so anywhere near the French Quarter or Waterfront will be fine. Poor service will most likely have a negative effect on your stay there, so be smart and chose another place to stay -- we certainly will next year, but don't stay away from New Orleans -- it's wild, beautiful, fun, and unique. P.S. Our friends in other hotels had fine service, etc ..
This place upped my rate $80 a night from my initial quote! When I refused to sign the sheet at check-in they said "it doesn't matter, we've already got your money". I've never been treated so rudely.I'm now fighting them through VISA. Parking a car with them is inconvenient and costs $22 a day. Oh, our room was a cell with no window, the walls paper-thin. You can definitely do better.
Bring your mouse traps!
Beautifully decorated room (although quite small and a bit noisy from hallway). Friendly staff, very helpful. Concierge was excellent! HOWEVER! On our last night, a mouse came running into the room from the hallway. There was a considerably large gap between the bottom of the door and the floor, and that's how the mouse got in. When I complained to the manager on check-out, he tried to give me what I called the "mouse rate" of half-off my last night's stay. I had to get a little beligerent to get the whole night free. He wasn't apologetic at all! It's a shame because for the price, I really liked the room, the location, and the rest of the staff.
This Hotel is not customer service friendly!!!!
Stayed a total of 3 days. This Hotel has very and may I repeat very bad customer service. Management is terrible and when I confronted the manager of the type of stay that was had at the hotel he simply replied (THATS LIFE). The problem with this hotel is they are trying to manage three hotels under one roof and the staff is not on the same page what so ever.
Great Room, Great Location, Great Price
I was very pleasantly surprised by the Alexa. I stayed at this hotel during the Essence Fest in July of 2002 when all hotels are booked and very expensive. I didn't know what to expect as there were no reviews and no one I knew had stayed here before. However, we got a great deal through Expedia (but the hotel was also offering a very reasonable rate). The lobby is nothing to write home about, but we rarely used this lobby as this hotel is part of 2 sister hotels, which are connected to each other. Location is great, right in the middle of the French Quarter and Bourbon Street. Close proximity to Harrah's Casino, The Aquarium, Convention Center, Shopping etc. Rooms were beautifully decorated with antique furniture. Beds were very comfortable. Bath was also nice, a bit small, but still enough room to move around. I will definitely be staying here again on my next trip to New Orleans!
TripAdvisor Reviews Alexa Hotel New Orleans
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