The Alex Hotel
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How has this hotel rated in the past?
- Room service
- Free High-Speed Internet
- Business Services
- Wheelchair accessibility
TravelPod Member ReviewsThe Alex Hotel New York City
Vi boede på The Alex Hotel. Det var en fantastisk oplevelse. Hotellet ligger perfekt i Midtown tæt på alt, og ikke lang fra det meste :-) Vi var meget overrasket over hvor stort vores værelse var. Stort badeværelse med badekar og fjernsyn. I vores stue var det et stort bord, med en masse skuffer, et skrivebord med endnu flere skuffer samt et makeup spejl. Ved siden af dette et stort fladskærm tv med underholdningscenter (radio, dvd osv.) Ligeledes en stor sofa ved vinduet. Vi boede på 8'ende etage
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews The Alex Hotel New York City
Stayed here when we needed an emergency overnight stay in the city. We got a standard room on a lower floor. Agreed, the room is very spacious and comfortable. I wished for another chair (there was a large space next to the bed that would perfectly fit more seating) and brighter lighting, but the dimness I suppose is part of the "modernity."
I stayed at The Alex in a Studio suite for 6 nights from May 22nd. The good points: superbly comfortable bed, which for me is the ultimate decider in whether I return to a hotel or not; overall design of the room - as others have said, nothing to fault here; the shower - great rain spray with good amenities; technology - I like flat screen TVs and fast broadband connections. The bad points: very spotty housekeeping - bathroom half cleaned, toothbrush glass left unwashed. Towels replaced, bath-mat not. Why only half do a room? Major drama when a laundry bag I'd left at 8.30 am containing suit needed for the following day had not been picked up when I got back at 8.30pm. In fairness to the staff, when I pointed out what had happened, they immediately took the suit out of the hotel, had it cleaned, and back in my wardrobe when I got back from dinner at 11.30 pm, and did not charge for the dry cleaning. Minor niggle: broadband was generally good, but there's no mention of a charge until you check out, and find that it costs $9.95 per day. Reasonable price, but why not explain that the service is not free? I would probably go back, as The Alex really does have potential.
Just returned from a visit to NYC and the Alex, May 13-16/04. Like others, found the room and layout very spacious and comfortable, well lit and appointed, with plenty of storage, great linens and towels, and terrific bed. However, very wierd to find a fully equipped kitchen, but with no coffee maker, sharp knife, corkscrew or wineglasses -- asked for the latter, but they never arrived. Had a catastrophe with the safe in the room - the computer was "down" trapping our valuables and passports. They had to remove it, and crowbar it open! This was after no housekeeping in the room when we returned at 6:00 pm, having left the room at 10:00! Staff seemed a bit bewildered by our concerns/complaints. However, finished off our stay with a nice light dinner in the very pretty restaurant. We might give the Aex a second chance, but echo the same comments about the shower, elevator, and why two tv's when a coffemaker would be so much more useful..... great location and some amenities, but the deficiencies really need to be corrected.
Rooms are nice but.....stayed here in mid-April for four nights in a junior suite. The room was on the top floor and very quiet and looked great upon checkin...however, it was quite warm in the room and a call down to the front desk informed us that the air conditioning did not work and would not work until two days later...in truth it never worked the entire time we were there....Also, the shower has a nice rain showerhead, which would be great except the water pressure was so low that it trickled out of the head....three calls to the front desk to get it fixed were never able to accomplish the feat...
I stayed at the Alex for 4 nights last month, despite reading some bad reviews beforehand, I was still looking forward to it. Overall, it was a pleasant stay, the staff were friendly and the location was convenient without being too noisy. The size of the room was fine, and the bed was big and comfortable, with nice sheets and pillows to match.
The good: The 1 bedroom suite was phenomenal. I really can't explain how nice the room was. It has a very european feel. The linens and towels were all Frette and were fantastic. The living room furniture, while beautiful, was not comfortable at all. And the bathroom, WOW!
On paper, this is a wonderful hotel. The location is pretty good - midtown, east side, about two blocks from the U.N. The hotel, located on 45th near 3rd Ave., is very unassuming from the outside. We were greeted by a "bouncer like" gentleman on the outside who blocked my entrance and said......"is there something I can help you with?" I chuckled to myself and wondered......."do I look like a vagrant, or...is this just a celebrity movie premiere that I'm crashing?". Nevertheless, I managed to get past the guard and check in. The lobby has a beautiful open fireplace and the staff were very warm and accommodating. We were able to check in even at 930AM! The elevator though was a piece of work. I stepped in and pressed my floor. The elevator went no where. I soon learned that the elevator is one of several techno wiz gadgets in this hotel. You have to program your floor outside of the elevator before stepping in. There's a lot of fancy schmancy, "oh brother, get a life" gunk at this hotel. The rooms are quite large by NY standards and very modern/futuristic in appearance. Again.....a lot of future wiz techno looking stuff as opposed to comfort and warmth in the rooms. The plasma TV is great, and there's a small plasma TV in the bathroom! Cool! owever........there are no less than 4 (yes 4...) converter gadgets in the rooms. Oh brother!! One for the TV in the bathroom, one for the TV in the bedroom, one for the CD player and one for the DVD player! Yikes! I'm pretty technologically competent, but things got screwed up and we needed to call for someone to fix the TV and show us how it worked!! (the first time in my life I needed someone to explain a TV set to me!!). The shower is completely bizarre. I have figured out how to use a shower in every hotel in every city in the world, until the Hotel Alex. In every shower in the world, you turn on the water and then you pull the little knob to start the shower...right? Well.....not here. You have to pull the little knob........hold it......and while holding it, THEN turn on the water!!!!!! Oh my god. Once again, needed an engineer to come up and explain it. Please note........I am VERY technical!! This hotel is just too foo foo fahh fahh, gadget, gizmo, wiz-ko......The beds in the rooms are SUPER comfortable......heaven. Only one problem.........I'm 6ft, 3 and my legs hung out the end of the bed by about 6 inches. So....if you're taller than 5'10", you may have a problem. All in all this hotel is a fine hotel, that just takes some adjusting to. It will DEFINITELY appeal to the movie/entertainment industry personnel, who get into that "foo foo, fahh fahh" type of establishment. There is fancy (which I love) and then there is pretentious (which the Hotel Alex is). They're trying way to hard here..............lighten up.........get rid of about two TV converters.......allow people to push a button on the elevator to go to their room...........and get on with it.
Not ready for prime time
What a nightmare! This hotel was still under construction (would have been helpfull if told). Arrived at 3 pm, could not check in till 1 AM!
No heat in the lobby, restaurant was not completed, no organization, poorly run. I will not go into all the boring details, but save yourself the problems and do not stay here. The rooms are nicely furnished with plasma screen tv,s and cd players, and the beds were very comfortable. I would stay here when the hotel is completed, but I don't think it is worth the price.
The hotel has potential, it just was not ready for business. We chose it because of the 24-hour room service. The restaurant was not even open!! Not even a coffeemaker in the room. The rooms are beautiful, but not finished. We were missing the showerhead, though it was immediately fixed, other problems were not. The housekeeping was shoddy at best, none of the toileteries restocked, none of the bath towels restocked and turn-down unpredictable and unnoticeable (bed not made, towels not replaced...). The electronics were great, but a simple instruction sheet would have saved us a lot of time fiddling with the CD player and the TV to figure out how they work. The staff were very very pleasant and helpful. I believe, when the hotel is ready, it will be one of the best in NYC. They just have a way to go :). Thomas and Nadia, thanks for all your help!!
Not ready for business
I stayed in this hotel early December. It was recently completed and opened for business way too early. There was construction debris everywhere, no heat, they forgot to clean our room after the first night, and their much trumpeted restaurant was not open.
I'm sure that this will someday be a nice hotel. However, the management's willingness to provide such unbelievably shoddy service, for very high prices, will prevent me from ever staying there again.