Hilton Garden Inn Albuquerque Airport
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Historical Traveler Reviews Hilton Garden Inn Albuquerque Airport
Nothing fancy, but it is a clean convenient place to stay
Stayed here on short notice on the way to the Grand Canyon. It was a stopover in Albuquerque, and made the reservations that day. The hotel itself was decent - clean and basic, but typical Hilton Garden Inn. The location is OK - about a mile off I-25 and right by the airport - about 4 miles from downtown.
The staff, while professional, were not very flexible on helping with an issue relating to eating there in the restaurant. Not a huge problem, but a little disappointing - especially compared to other Hilton properties we experienced on this trip.
The rates seemed very high for a property like this, but that may be due to the last-minute booking. The hotel has underground parking - nice if it's hot outside, but being that close to the airport, don't know if I liked that from a safety standpoint. The ground level parking was very small and limited, so chances are you would have to park below. There is an elevator right there however.
Didn't really try any of the hotel "amenities" except several of us had breakfast at the restaurant the next morning. Service was lacking, but the buffet was great. Hot and cold items - plenty of them - and the potatoes with chorizo were awesome. That was the best part of the stay.
In summary, we weren't vacationing here - just needed a clean and convenient place to stay, and the HGI did fit those parameters.
My wife and 2 kids stayed here one night in order to make an early flight. Between the air conditioner and party going on in the next room, we did barely managed an hour or two of sleep! In addition, the pool heater was not working so we could not swim--unless you could stand 50 degree water. The price they are charging is not worth it--unless you are used to a lot of noise--stay somewhere else.
I had read the negative review(s) and was a bit nervous about staying here. I was certainly wrong as this was a very pleasurable stay. Located immediately outside the airport exit without any noise whatsoever. The area adjacent to the property is nothing special, but if you need easy access to the airport and the interstate, then this is the place. The room was immaculate upon check-in and was more than suitable for a stay of any length. The fridge/microwave/coffeemaker area was handy, the king bed was very comfy and the TV was suitable enough. The restaurant was also a surprise and I did not have a bad meal there. The front desk and waitstaff were exuberant and friendly and helpful with anything that arose. The free high-speed internet was flawless and they even supplied the cable! There is wi-fi down in the lobby. Three nights here was a joy and I would definitely stay here again. I have spent time in quite a few hotels and this one rates above most. Stay here yourself worry free!
Got bed bugs!
I think the title says enough. Although there were good points about this hotel, none of them really mattered once I got home with bed bugs.
Good Airport Choice
Maybe the best choice near the airport. A newer hotel, still has the new feel. Breakfast is above average. Only negative is that the room heater/air conditioners are unusually loud when they are on. It's like sleeping on a 737 in flight. I hope they didn't pay the architect that specified those darn things! Everything else was nice.
All aggravation, no service - this is Hilton?
So many promises, so little follow through. Their website promises that there is wireless internet throughout the hotel - it's only in the lobby. There is wired internet in the rooms but I had problems since I hadn't expected to need my network card. The printer in the business center was out of order the entire three days we were there. They promise a newspaper delivered to your door every morning - didn't happen. The in-room menu and signs in the elevator say that room service closes at 10pm. We called for room service at 8:45 and were treated very rudely for ordering "only 15 minutes before closing." When we said that all the information said 10pm, we were just told shortly, "well it's wrong." When the server delivered our order, she made sarcastic comments about my husband's smoking (in a smoking room) and what we were watching on TV (Seinfeld). There are holders in the bathroom for two rolls of toilet paper. Only one partial roll was there, and housekeeping never refilled it. Maybe they couldn't find it - we couldn't at first. It's set far under the sink where it's hard to reach for an adult with normal length arms. When it ran out on the second day we had to call and request another roll. One morning housekeeping came before 9:30 am while we were out, removed the sheets from the bed (which the sign in the room said would not happen when a guest was staying for multiple nights), leaving the mattress bare, and the pillows and blankets tossed all over the room. By the time we left again at 11:30, no one had come back to finish the room. When we mentioned this to the front desk on the way out, saying we wanted to make sure someone was coming eventually, we were told, "I guess they will." The soda vending machine was in a little room that was 90+ degrees - soda cost $1.50 and the machine only took coins, so that's a trip down to the front desk. We had a few other small problems which were fixed by helpful staff. But we had way too many problems and way too little service for $139 a night, especially since I chose this hotel as a way to splurge a bit and stay somewhere nice.
Better than average airport hotel depending on room
I stayed at the Hilton Garden Inn near the Albuquerque Sunport two consecutive weekends last year. I was pleased with my first stay, a room on the second floor, but on the second stay I got a room on the first floor that reeked of cigarette smoke that seemed to be coming in through the air conditioner vents even when the A/C was off. The teenager-type girl at the desk really didn't seem to care, and just shrugged when I said I was checking out a day early. Otherwise, the rooms are new-looking and quiet and, depending on the season, a bit cheaper than the other decent airport area hotels, the Courtyard and the Wyndham. Avoid those first floor rooms, though.
Very nice! convenient location & great rooms
Family of 5 stayed here in July, 2004 for two nights as part of cross-country trip. This is a very nice hotel, and I would gladly stay here again. With our AAA discount, our 2 rooms (with 2 queens each) were $98 each per night. Everything about the hotel was clean and well maintained. The guest laundry facilities were cleaner than my laundry room at home! The front desk staff was extremely friendly and helpful, and recommended a local restaurant with great Mexican food. This hotel is a stone's throw away from the airport, but I heard no airport noise. Most of the parking is located underneath the hotel, which turns out to be a good thing, since it means your car stays out of the hot sun. There was slight mix-up with my reservation, which I found to be a minor annoyance. After I had made all the reservations for our cross-country trip online, I had to change the credit card I had used to secure the reservations. All the other Hilton family hotels allowed me to make that change online. But for some reason, my several Hilton Garden Inn reservations could not be changed online. So I called the reservation center and made the credit card change by talking to a real person, the old-fashioned way. But when we checked in at Albuquerque, late at night after driving for 13 hours, the desk clerk told me my credit card was refused. He let us check in anyway, and when we went to sort it out the next morning, we found that they were still using the old credit card number. This is the only hotel where I had this problem the whole trip. I think the Hilton Garden Inn chain still has some software issues to resolve with the Hilton chain. One other observation: I WOULD list Hilton Garden Inns as one of my very favorites hotels (because they are new and spacious), except for the lack of a complimentary breakfast. Embassy Suites, Homewood Suites, and Springhill Suites all offer comparable accomodations, at comparable prices, but include breakfast. With a family of 5, paying for breakfasts add up.
Always a pleasure to stay here!
This is the hotel I stay at whenever I am traveling out of Albuquerque with an early morning flight. I live about one hour away and consistently enjoy my stay here. The pool and hot tub are never crowded, in fact i'm usually the only one in there. The rooms are very clean and quiet. I also really enjoy staying in the spa suites. They are basically a standard room but with a jetted tub in the corner of the room. The placement of the tub is not the best but it's better than the rest of the rooms and makes your stay wonderful!
The ONLY thing that I have to complain about is that in the winter, all a/c is shut off and the work out room is hotter than Hades! They said that they could not help me with the 89 degree room. That seemed crazy.. They'd better get that fixed. Other than that, I'm VERY happy with the hotel. They could add a complimentary breakfast though.
Great Service, Very Clean Rooms.
My Wife, my Son and I stayed here. The Staff was great. The rooms were very nice and clean. The Hotel had a country feel to it. The Breakfast in the lobby is refreshing and a great way to start your day!
TripAdvisor Reviews Hilton Garden Inn Albuquerque Airport
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