Albion House Hotel
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Historical Traveler Reviews Albion House Hotel London
An email I wrote to this shabby/shady establishment:
Dear Albion House Hotel,
I travel weekly to London and normally stay at the Saint Gregory Hotel in Shoreditch. As the Saint Gregory was booked this week, I thought I would stay at the Albion House as it looked to be pleasant
alternative not located terribly far from the City.
Unfortunately, I had a very disappointing experience with your service. I called your hotel three times over the course of the week, and each time I was connected with a somewhat rude and generally unhelpful person.
On the first occasion I called to inquire if there was availability on Wednesday the 13th. The female reservationist could not be bothered to help me and asked that I send an inquiry via email. Any hotel describing itself as "contemporary, stylish, elegant and luxurious" should be capable of handling booking inquiries via email and phone.
Despite the attitude, I did make a reservation through londonnights. On Monday the 10th, I again called the Albion House to ensure that they had my reservation and to see if they could be so kind as to
supply me with the a booking number. Another equally unhelpful person took my call and said that the computer was down and that I would have to call later. Here is an idea for your customer service team: be proactive and ask for your client's email address and
offer to email them with the information.
Finally, on Wednesday evening the 13th, I called the Albion House for a third time on they way in from the airport in order to get the street address. Given the information, I proceeded to the hotel. When I arrived at reception (which was at a different hotel in
generally poor condition), I was told that the Albion house suffered some sort of electrical problem and therefore there was no room available for me. Why did no one proactively contact me or at least inform me when I call on they from the airport about this issue.
This way I could have found acceptable accommodation elsewhere. The gentlemen at the reception ushered me to the Crestfield Hotel on Argyle Square for substitute accommodation. The conditions at this
hotel were very poor, but as it was so late at night I had no choice but to stay in rather unclean, ill-kept room for the evening.
In summary, if you wish to continue describing yourself as "contemporary, stylish, elegant and luxurious" you need to drastically improve (or should I say implement) your customer service policy. I have informed londonnights of my experience, and I will
through travel websites (i.e. Trip Advisor) alert other travelers who are looking for "contemporary, stylish, elegant and luxurious" accommodation that they should avoid the Albion House Hotel.
What a disappointment
We booked this hotel because of the description and pictures and the staff very helpful on the phone. Unfortunately we were let down when we actually stayed there. Firstly we had booked quad rooms which i expected to be 4 single beds but they were 2 doubles. The rooms were very poky indeed and the bathroom was tiny - in fact it wasn't a bathroom but a shower with a toilet stuck in there. The triple room was better and had a bigger bathroom and separate toilet. Most of the staff we saw on a day to day basis were miserable, spoke hardly any English and were quite rude. The breakfast left a lot to be desired (no cooked breakfast in sight) and don't expect to be greeted with a smile or any pleasantries - that would be too much to ask! Finally check-out was 10.30am but at 10.20am the rude one was knocking on our door telling us to check out! Overall, very disappointed and i would not stay there again in a hurry!
Would Not Recommend the Albion
We went online looking for an inexpensive family-friendly hotel in London for a weekend trip from Paris, where we had been staying. The Albion's web site looked fine, the reviews on Tripavisor were mixed but not awful, the price was the best we could find. That said, I can't even tell you what the Albion is like because the inefficient, rude hotel staff at the Melville (where you have to check in) put us in another of their properties, the Excelsior. The room in the Excelsior was small to cramped, but clean, but seemed a poor value for the money. The area is dismal, entirely lacking in charm. There simply must be better values, with better service, in better areas in London. Just sorry I didn't look a bit harder.
Don't be fooled by the pictures!!!
Like most people, I decided on this hotel based on the location, price and pictures. And the pictures show only clean and nicely decorated rooms at THIS '13 bedroom hotel'.
What they don't tell you is that if you book budget /single rooms you DO NOT stay in this hotel. Instead, they send you across the road to a dingy old place where only the very basic of facilities are available. Oh! and you need to go back across the road to the 'place on the picture' if you want any breakfast...
Obviously, by the time you find out about this is too late for you to cancel without losing money. The reception staff was not only extremely unhelpful but spoke hardly any English at all. They would not even give me information on 'upgrading' to the building I 'thought' I booked in the first place!
When you book things online, you only have descriptions and pictures to go by - in this case these were neither honest or accurate!
Not as expected
We stayed at the Albion House Hotel for three nights and found the place to be really cramped. Although, it is new, the staircase was very narrow making us very difficult to cart our suitcases to the first floor. The room was very tiny and so also the bathroom. The flow of water was very good. The passage leading to the room from the staircase is so narrow which makes it difficult for the person to walk and carting the luggage makes it worse. Although we were there for three nights, we were just given a tiny soap for two adults and there was no shampoo in the bathroom. On the third night, when we entered the room, we found that the room was done and the lady who did the room must have forgotten to keep the towels. So we had to go down to the next hotel because ours had no reception. Looks like the next hotel is also under the same management. Now one has to ring the door bell and after two or three attempts, a man opens the door (this is after 8 pm). When we told him that there were no towels and no soap kept in the room, he was rude and most relunctantly gave us two towels and said that he could not give us soap because everything is under lock and key and that the manager takes the key away when she goes home. That means we had to have a bath without soap the next morning before leaving for the airport. The whole place looked scary to me and would not advise anyone to go and stay there. We were given a key for the main door of the building. God forbid if there is a fire, the passages in the building are so narrow that it makes one difficult to escape. This is the first hotel I have come across which has no reception. When we asked for the iron, they said that we could not take it to the room but should come and iron our clothes in the room which is in the next building. There are no telephones in the room and no safe deposit lockets at the reception nor inside the rooms.
Breakfast was very minimum, just two toast of bread with jam and butter and one type of cereal and one type of canned fruit. The breakfast room is so tiny that it makes it very difficult to sit and eat. I don't think it is value for the money we paid.
The location of the hotel is nothing great at all other than it being close to Kings Cross tube station.
There are better places than this one and think a hundred times before any one of you go there.
Stayed here for two nights over bank holiday weekend (Sat & Sun), and found the place excellent value for money. Room very smart and comfortable. Breakfast is as advertised, continental, so found it annoying when other guests asked why there was no cooked breakfast. Would stongly recommend this place to anyone looking for something cheap and very cheerful in London. Nicely located near both King Cross over ground stations, and underground station.
We also needed to store out luggage somewhere after we checked out of our room, and they were more than happy to look after our luggage for us.
Nice little hotel
We booked a triple and found on arrival that we had been upgraded to a quad. The room was clean and best of all, the hotel is away from the main road so you get some peace and quiet. The toilet is small like most London B&Bs. There is room for improvement on the breakfast table though, with a cooked breakfast not available even as an extra. But at this price and location it is unbeatable value for money. I would recommend this hotel to all types of travellers for a short stay in London.
15 of us stayed for 5 nights. Terrific value for money. Excellent staff/owners. Very helpful. Would defintely stay again
M Elliott, El Paso, Texas
The hotel is located 3 minutes walking from the king cross station.
The room (quadruple in suit) was comfortable and quiet. The bathroom was small, but the room is bigger than the average London rooms.
The hotel is new and very clean.
The hotel has few rooms and I did the check in and check out in the Melville hotel, 1 minute walking from the Albion House. If it's raining, you will get wet.
The images and the information that I saw in the web page are the same that I saw when I was hosted.
The breakfast is the weak point. Only there are coffee milk and a beverage called juice. There are too two toast with butter and jam, muesli and canned fruits.
Nice clean room
Great location in a quiet street opposite Kingscross/St Pancras Station. You have to walk across the square (50 metres)to check in at another hotel(no check-in facility at the hotel itself but there is a guard in the house), it was quite worrying if you want to check-in at 1 am and the guy happen to have gone out to get his snack. We stayed in a triple room, the room is clean and nicely decorated but be warned, there is no shampoo. Staffs are very friendly though speak hardly any English, breakfastroom is very tiny, you might have to squeeze some where in the corner waiting for a seat to become free. All of us are happy with the choice.
TripAdvisor Reviews Albion House Hotel London
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