Al Murooj Rotana
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TravelPod Member ReviewsAl Murooj Rotana Dubai
My husband and I spent 3 nights at the Al Murooj Rotana hotel in September 2012. We paid a little extra to stay in the Club Rotana part of the hotel. This was an excellent choice, and we made good use of the included upgraded features. We had personalized check-in, daily high tea and appetizers in the evening, free use of the house computers, as well as a buffet breakfast every morning. All of these features were located on a different floor from the lobby and the hotel's regular dining rooms. It was an excellent value for the money.
Our room was great, clean as a whistle, with a comfortable bed and big pillows. We had absolutely no complaints with the room or the services provided.
This hotel's location is wonderful for a short stop-over in Dubai. We got over our jet lag while filling our time with visits to the Dubai Mall, riding to the top of the nearby Burj Khalifa, and watching the free evening fountain show at its base. Having these attractions so close by and within walking distance added to the value of this hotel. We would definitely stay here again.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Al Murooj Rotana Dubai
Excellent with good location
We have just come back from a 4 night stay at the Al Murooj, and felt we needed to write an opinion on the hotel itself, rather than Dubai (as most other people seem to do...!).
The hotel is in an excellent location about 15-20 minutes to the airport (non-rush hour - maybe 30-40 rush hour), and within a fair taxi journey to the major sights - Mall of the Emirates (15 minutes), Burj Al Arab/Jumeirah Beach (15-20 minutes), Emirates Towers (10 minutes). But not to worry as you have to get everywhere by taxi (even sometimes to cross the road...!).
We manage to score a free upgrade - not really sure how, but we did turn up at 5am looking very sorry for ourselves and were told we couldn't check in until at least 8am. So we hung around in the (huge) reception area and were called to the Club Lounge (upgrade territory) where we had a very decent (buffet style) breakfast and then shown to our room. The room was a good size, bathroom was excellent and well stocked, with the only thing really lacking was the view (looking out over wasteland and the building works over the road).
We were never in the room enough to worry about such trivial matters though as the pool area was brilliant - it gets the sun from around 9am to 3pm every day, the staff are always on hand, the food is good (and pretty cheap - around £5 for lunch orders) and it is pretty quiet.
The Double Decker pub on site is also very good for food, even though it's a bit weird sitting in an English pub when it's 35+ outside...! We never tried the other restaurants and as we ventured elsewhere in Dubai at night.
It's definitely more a business hotel than a leisure one, but this means the pool area is quiet during the day, so if this suits, then great. If you are looking for somewhere with more tourists, then Jumeirah beach area is better for you (although a heck of a lot more building work).
The upgrade was great - free wireless internet in the Club Lounge, breakfast there instead of the main hall and free drinks from 6.30pm to 10.30pm every night...! As alcohol is quiet expensive elsewhere, this is a good pre-night place to go and chill for free...! Not sure whether it's worth paying for the upgrade, but if you can bag it, fantastic.
Overall, this hotel is definitely 5 star (the staff are great, rooms very clean, etc.) and worth it if you are staying over a couple of nights. For a little extra, you could stay at Jumeirah granted, but if you are just there for city viewing, I would recommend staying here.
You get to watch the building work of the Burj Dubai next door which is pretty amazing - you never know it's there going on until you step outside and have a look. Quite a sight...!
We would definitely stay here again on a return trip to Dubai.
Arrived at the hotel on 29th September 2006, 8.30am. From experience at other hotels such as the states if you arrive before 12.00noon you have to wait to be able to get access to your room. We were taken straight to ours. We had 2 rooms, one for my 18 yr old son and the other for myself and husband. The hotel had been open for 7 months.
Everywhere was immaculate, service excellent all staff from gardners, room attendants, porters etc very attentive and welcoming.
Each night the beds are turned down, a bowl of fruit bought to your room and towels rereshed.
The in room mini bar was very reasonable, considering it is a 5 starr hotel the price for a can of coke was only 12AED. This was the cheapest mini bar i have ever known.
There are several pool areas, however, as part of the complex consists of suits that are privately rented out, the larger pool that can be seen from the hotel is for the residents use. We tried to find the entrance to this pool on our first day - we could see it but could not get to it. It turned out that you need to go through the club house building, sign in and that is how you get access. We were told that previousely hotel guest were not allowed to use this pool but were now being allowed. Remember to take your own towels to this pool.
At the hotel pool the attendants bring you towels and even lay them out for you.
There is a 24 hour supermarket located behind the tennis court area, very useful to know, however we only found out about it on our last day from an ex pat who was living at Al Murooj.
There is a lot of building work going on across the road form the hotel, however, this caused us no interference what so ever. The building work taking place is the The Burj - the tallest building and also the largest shopping mall in the world. At night it was quite a nice veiw seeing all the cranes lit up. It will be amaxing when finished, i emphasise again the building work caused no problems.
I would advise to read the magazines available in your room and a book off the conciege dest ''Dubai'' and these will give you information of things to do. This is one area that I felt the hotel let themselves down on, you had to research your own infromation. Where as in other hotels there were specific leaflets to adcise you on things such as ' The bigbus company' which is an open top double decker which you can hop on and off and will give you a guided tour of the city and beach.I only asked one ? of the reception staff which was the opening times of shops in the Karama area and they could not tell me.Karama is an area where you are able to buy goods such as bags, leather, jewelery at a lot less cost ( good fakes apparently) I did not get chance to visit as I found out about it on our last day.
We were at the hotel during Ramadan, I have been to Dubai during Ramadan in 2001 but stayed at the Jumeirah Beach Hotel. My previous visit you would not have known it was Ramadan as the Jumeirah Beach still serviced its non muslim guests as usual. At the Al Murooj there was only one restaurant open, the same one for breakfast lunch and dinner. There were no drinks available at the pool or anywhre in the hotel unles you used your mini bar, ate in the restaurant or ordered room service. After sundown all the restaurants opened. The english Double Decker Pub was very nice, it shows live footy games from the UK.
Overall it is an excellent hotel, good city loacation, good taxi service and very polite staff.
My husband and I stayed at the Al Murooj Rotana with friends for a 3 night stopover en-route home to England from Thailand on the recommendation of friends who had previously stayed there.
We arrived bleary eyed at 6am in the morning, and even though check-in was not until mid day, we were allowed to have a room straightaway.
We stayed in a superior room - the rooms were of a good size and tastefully decorated. As there is a lot of construction work still on-going in Dubai its worth requesting a pool view at the Al Murooj.
Breakfast was included in our hotel booking and what a breakfast it was - Fresh Fruit, Juices, Traditional English, Selection of Pastries & Cakes, Toast & Preserves & Cereals.
The outdoor pool is relatively small but was never busy. The water was cold but it was a welcome relief in 40C temperatures. Towels were provided for the guests, and cold fresh melon was regularly served by the staff - nice touch.
If you are fortunate to book to stay at the Al Murooj you MUST visit the Double Decker Pub on a Friday. They offer the best Friday Brunches ever - for about £15 from 12noon - 4pm, you can eat and drink as much as you like! This proved very useful whilst watching the England Match!
If you're looking for a short stopover I would recommend booking this fantastic hotel.
Alles, was ich von einem 5-Sterne-Hotel erwartet habe
Ich war mit meinem Mann und 10 Monate altem Baby im Al Murooj Hotel. Es ist ein Hotel für Geschäftsreisende, darum waren nicht viele Familien hier, doch ich fühlte mich nicht unwohl, ein Baby dabei zu haben - im Gegenteil - nichts bereitete zuviel Mühe, und das Personal war sehr bemüht, mir zu helfen. Die Angestellten sind sehr freundlich einschließlich der Putzfrauen, die immer ein Lächeln auf dem Gesicht haben und den Gästen einen 'Guten Morgen' wünschen. Alle Angestellten sprechen fantastisch Englisch. Unser Zimmer war im 5. Stock. Wir haben das Clubangebot im 14. Stock genutzt, wie Afternoon Teas, abendliche Kanapees und Internetzugang. Das Zimmer war sauber und geräumig, und der Zimmerservice war ausgezeichnet. In den letzten beiden Nächten zogen wir in ein Zimmer mit Balkon um, wo es jedoch bis ca. 3 Uhr morgens sehr laut war. Die Klimaanlage in den Zimmern ist ebenfalls sehr laut. Zum Frühstück war etwas für jeden Geschmack dabei - Obst, Cerealien, Toast, Gegrilltes, Omelette - was auch immer man wünschte, und auch hier war das Personal sehr aufmerksam (und bot sogar an, das Baby im Kinderwagen hin- und herzuschieben, damit ich in Ruhe essen konnte). Der Pool ist sehr schön, obwohl man derzeit durch das Restaurant gehen muss, um dorthin zu kommen - zum Umziehen muss man allerdings auf die Toiletten. Mir hat der Aufenhalt im Al Murooj sehr gut gefallen, und ich würde es weiterempfehlen. Es ist natürlich kein Strandhotel, denn es ist durch seine Lage im Geschäftsviertel auf Geschäftsleute ausgerichtet - doch der Creek oder der Strand sind mit dem Taxi bequem erreichbar. Ich war vor Kurzem in einem Crowne Plaza 5-Sterne-Hotel, und fand dieses Hotel viel besser. Wenn der Kundenservice und die Einstellung des Personals in Großbritannien nur so gut wären wie hier!
Die Firma meines Mannes besitzt Appartements mit zwei und mit drei Schlafzimmern in dieser Anlage. Ich war im Februar für zwei Wochen hier, und es war wundervoll. Sehr gute Lage. Auf einem Markt im selben Häuserblock findet man einfach alles, angefangen von frischem Fleisch und Gemüse über Toilettenartikeln sowie einen Geldautomat. Während mein Mann arbeitete, verbrachte ich meine Zeit am Pool; das Personal ist super! Hotel sehr sauber. Küche ist mit vielen Töpfen, Pfannen und anderen Kochutensilien ausgestattet. Waschmaschine/Trocker in europäischer Bauart, doch wenn man einmal den Bogen raus hat, läuft es wie geschmiert. Lassen Sie sich nicht von den Bauarbeiten abschrecken, da Sie wahrscheinlich keinen einzigen Ort finden werden, an dem keine Bauarbeiten in der Nähe stattfinden. Sehr empfehlenswert!
Everything I expected from a 5 star hotel
I stayed at the Al Murooj Hotel with my husband and 10 month old baby. The hotel is a business hotel so there are not many families around, but I didn't feel self concious with a baby - on the contrary - nothing was too much trouble and the staff were eager to please. The staff are very friendly including the housekeeping staff who never fail to smile and say Good Morning and all staff seem to speak fantastic English. We had a room on the 5th floor and made use of the Club facilities on floor 14 such as afternoon teas, evening canapes and internet access. The room was clean and spacious and room service was excellent. We moved to a room with a balcony on the 3rd floor for the last 2 nights but this did turn out to be very noisy until 3am. The air con is also noisy in the rooms. Breakfast had something for everyone - fruit, cereal, toast, grill, omelete - you name it, and again the staff were very attentive (even offering to push my baby in the pushchair whilst I ate). The pool is lovely, although you currently have to walk through the restaurant to gain access - there are toilets to change in when you get there though. I thoroughly enjoyed my stay at Al Murooj and would recommend it. Obviously not a beach hotel as it is aimed towards the business man/woman as it is in the business district- but good for getting to the Creek or the beach as it is only a taxi ride away. I have recently stayed at a Crowne Plaza 5 star, and thought that this hotel was far better. If only customer service and staff attitude were the same in the UK!
Well well where shall I start? I was on a business trip for 4 weeks in Central Asia with two other colleagues and we finished in Dubai beginning of april. The comments written regarging Al Murroj and Dubai are accurate. They are still in soft opening. The staff were very helpful and very nice. The room design was very nice, we had kettles and even an expresso machine in the room. The bed would be prepared every evening with two new complimentary bottles of water. However we were quite unlucky. We had to change rooms around 2 am, on the 1st night, because of the noise of the pub/nightclub, we were on the second floor and I was quite upset that we couldn't sleep at all until 3 am. Reception told us that they knew that the 2nd floor was noisy (why did they put us there in the 1st place?)!Litterally everything was vibrating. Also on the evening of arrival we went to Latino restaurant . The food was very nice but the service appaling, it took nearly 1h15 to get some soup and my salad! The waiter on top of it lied to us several time when we asked him why it was taking so long. The restaurant had hardly anyone. The worst was that we completly bitten by mosquitoes!
Next was the TV not working especially the remote control, the laundry people broke/mess up my colleagues clothes and they replaced the zipper without telling her (not even matching the colour of the clothe !)
Breakfast wasn't included in our rate, we had breafast and even lunch not far away from the office in Sheick Zayed Road by El Attar Business tower at Shakespeare (amazing healthy or lebanese breakfast for 35D) and at Saj Express.
The Pergola buffet/restaurant at the hotel looked amazing especially the dessert but we didn't have the occassion of eating there. There are plenty of choice around Dubai (one I enjoyed is the SAMARI next to the Capitol Hotel)
Overall the hotel in general is beautiful, the staff helpful, the swimming pool is not private enough. The location is practical for business and leisure stays. BUT AVOID the rooms on the 2nd floor you might not be able to sleep....
And I am still waiting for my fruit platter.
I hope they will improve .... That hotel stressed me too much. I will try something else next time.
Stayed at this hotel with my girlfriend for a week in March/April 2006. Really do highly recommend it, a lovely place. The hotel was only opened 7 months ago, and the complex really is large. They say it is still in its 'soft-opening' stage, but everything is open now. It's not one of the taller hotels across the Sheikh Zayed Road landscape, but a more sprawling style and lovely-looking from the outside. As soon as we arrived, it was clear what the hotel would offer - excellent service, very clean and new-looking rooms and facilities, lovely restaurants, etc. We're not absolutely flushed with cash or anything, so although I was keen to stay in a nice hotel, we didn't really have enough to stretch to the 5* beach hotels. This hotel, however, was great. It is pretty much ideally situated on Sheikh Zayed Road - v accessible for Jumeirah beach (about 35AED taxi fare - i.e. 5ish quid for Brits) and to the Creek/Bur Dubai (where there are some v nice restaurants at other hotels, etc). I would strongly recommend the Latino restaurant, on-site, where we had a great meal next to the pool/water in a really nice setting. The gym is very well-equipped and quite quiet, there are in-room movies available in your room on the large tvs with the usual satellite channels, you get free bottled water and tea/coffee facilities every day, plus a bowl of fruit. Cleaning then 'evening turndown' is done daily and the whole place is spotless. The pool wasn't massive, and had a big waterfall-type feature which wasn't the quietest, but was nice to sit next to one afternoon. The bar next to the pool sold some nice snacks and drinks for the usual hotel prices. The service from every member of staff at the hotel was quality, really friendly and helpful. We spent most of the week going out to restaurants, beaches (there is a beach transfer available for 100AED each to the Dubai Marine Beach Hotel and Spa, which has a nice private beach), and various excursions (Ski Dubai worth going if you don't ski often at all and enjoy it; Wild Wadi waterpark also nice). All in all, I would highly recommend this hotel for its excellent location, service levels, facilities, price and quality.
Few points to keep in mind if you are visiting Dubai in general (and also this hotel):
- A bottle of wine at a meal will always cost around 25-30 quid. This bumps up the meal cost. If you're happy with bottled water, the most you'll spend on a top meal for 2 would be around 50 quid.
- Hotel had english power-points, so no adaptor required for the english. Not sure about other countries.
- If you are planning to go to Ski Dubai, take ski gloves with you - they don't provide them, so you'd need to buy them otherwise.
- If you end up with a smallish room, it's well worth asking if there's anything slightly larger/with a balcony, etc available. The first room we had was q small, and we asked if there might be one with a balcony which is always nice. They moved us, no trouble at all, and the 2nd room was twice the size with a huge balcony! V nice and worth asking for just in case they can sort you out!
- The prices quoted for rooms are generally not inclusive of municipality fees and charges which add 20%. We were aware of this, but sometimes it can only be stated in v small print at the bottom of websites, and it will def mean an extra 20% on your room price!
- I would personally strongly suggest not taking up the 'Executive upgrade' option, offered at booking at upon arrival, which provides transfers to and from the airport, breakfast, and free drinks and canopes in the lounge for a few hours each evening - unless you plan on drinking ALOT in the lounge that is! The option is 250AED per person per day (not including the 20% charges that will be added). A taxi to/from the airport probably averages around 50AED each way. A v decent-sized American breakfast from room service that was more than enough for 2 of us was only 80AED per day (and delivered to your room!). These prices include all the fees/charges. Plus, hotels usually have 'happy hours' at the time the drinks are available. All in all, it seems a big waste of money to me, and I can't really see how anyone would get any value from it.
Back again from my previous submittal last December '05. Here's an update...The hotel appears to be out of the "soft opening" stage with all restaurants open. In addition, the pool was fully operational this time as well; however, the pool must be accessed through Pergolas restaurant and the club entrance on the lower level is not finished. I would like to emphasize that the pool and service staff are excellent! I stayed in one of the Club Rotana rooms. Similarly equipped to the regular rooms with access to the business lounge on the 14th floor. Was a bit disappointed with the breakfast selection as it was a scaled down version of the food offered in Pergolas - only without the made to order omeletes! Also, the shower pressure and temperature were a bit erratic on the 12th floor regardless of the time of day. All in all, Al Murooj is a great hotel and I will be staying here again next month! Just thought that I would add picture of the Burj Dubai complex with the world's tallest bldg and largest mall under construction. This hotel will be in an ideal location to take in this attraction.
My husbands company has both a two and a three bedroom apartment at this property. I stayed for two weeks in February, it was wonderful. Great location. A market is located on the same block that has everything from fresh meat and vegetables to toiletries as well as an ATM. Spent a lot of time at the pool while he was working, staff is great! Very clean. Kitchen is stocked with plenty of pots, pans, and other items necessary for cooking. Washer/Dryer is Euro-style, but once you get the hang of it, works like a champ. Don't let the construction deter you, as you will most likely be hard pressed to find any location without a construction site nearby. Highly recommend!
TripAdvisor Reviews Al Murooj Rotana Dubai
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